@theme{--font-weight-thin: 400; --font-weight-extralight: 400; --font-weight-light: 400; --font-weight-normal: 400; --font-weight-medium: 500; --font-weight-semibold: 500; --font-weight-bold: 500; --font-weight-extrabold: 500; --font-weight-black: 500;}.admin-page-container{color:#0f172a;gap:18px;max-width:1400px;margin:0 auto;padding:24px;display:grid}.admin-header-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;justify-content:space-between;align-items:center;gap:18px;padding:18px 22px;display:flex;box-shadow:0 1px 2px #0f172a08}.admin-header-left{gap:2px;display:grid}.admin-breadcrumb{color:#0f766e;font-size:12px;font-weight:500;line-height:1.3}.admin-page-title{letter-spacing:-.02em;color:#0f172a;margin:0;font-size:21px;font-weight:600;line-height:1.25}.admin-page-subtitle{color:#64748b;margin:3px 0 0;font-size:13px;font-weight:400;line-height:1.4}.admin-add-toggle-btn{color:#fff;cursor:pointer;white-space:nowrap;background:#0d9488;border:0;border-radius:8px;align-items:center;gap:7px;height:36px;padding:0 16px;font-size:13px;font-weight:600;transition:all .15s ease-in-out;display:inline-flex;box-shadow:0 1px 2px #0d948833}.admin-add-toggle-btn:hover{background:#0f766e}.admin-add-toggle-btn.is-open{color:#475569;box-shadow:none;background:#f1f5f9;border:1px solid #cbd5e1}.admin-add-toggle-btn.is-open:hover{color:#0f172a;background:#e2e8f0}.admin-stats-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;display:grid}.admin-stat-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;justify-content:space-between;align-items:flex-start;gap:14px;padding:16px 18px;transition:border-color .15s,box-shadow .15s;display:flex;box-shadow:0 1px 2px #0f172a05}.admin-stat-card:hover{border-color:#cbd5e1;box-shadow:0 3px 8px #0f172a0a}.admin-stat-info{gap:0;display:grid}.admin-stat-label{color:#64748b;font-size:13px;font-weight:500;line-height:1.35}.admin-stat-value{letter-spacing:-.01em;color:#0f172a;font-variant-numeric:tabular-nums;margin:5px 0 2px;font-size:22px;font-weight:700;line-height:1}.admin-stat-subtext{color:#94a3b8;font-size:11px;line-height:1.35}.admin-stat-pill-row{align-items:center;gap:5px;margin-top:3px;display:inline-flex}.admin-stat-dot-pulse{background:#16a34a;border-radius:50%;width:6px;height:6px}.admin-stat-pill-text{color:#16a34a;font-size:11px;font-weight:500}.admin-stat-icon-wrap{border-radius:8px;flex-shrink:0;place-items:center;width:36px;height:36px;display:grid}.admin-stat-icon-wrap.stat-icon-blue{color:#0284c7;background:#f0f9ff;border:1px solid #e0f2fe}.admin-stat-icon-wrap.stat-icon-green{color:#16a34a;background:#f0fdf4;border:1px solid #dcfce7}.admin-stat-icon-wrap.stat-icon-purple{color:#7c3aed;background:#faf5ff;border:1px solid #f3e8ff}.admin-section-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:18px 20px;box-shadow:0 1px 2px #0f172a05}.admin-card-head{border-bottom:1px solid #f1f5f9;justify-content:space-between;align-items:center;gap:14px;margin-bottom:16px;padding-bottom:14px;display:flex}.admin-title-badge-pair{align-items:center;gap:8px;display:flex}.admin-card-title{letter-spacing:-.01em;color:#0f172a;margin:0;font-size:15px;font-weight:600}.admin-card-desc{color:#64748b;margin:2px 0 0;font-size:12px;line-height:1.4}.admin-counter-pill{color:#475569;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:9999px;align-items:center;padding:2px 8px;font-size:11px;font-weight:500;display:inline-flex}.admin-icon-close-btn{color:#64748b;cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:7px;place-items:center;width:30px;height:30px;transition:all .15s;display:grid}.admin-icon-close-btn:hover{color:#0f172a;background:#f8fafc;border-color:#cbd5e1}.admin-create-panel{animation:.18s ease-out adminSlideDown}@keyframes adminSlideDown{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}.admin-create-form-content{gap:16px;display:grid}.admin-inputs-row{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;display:grid}.admin-input-group{gap:5px;display:grid}.admin-input-group label{color:#334155;font-size:12px;font-weight:500}.admin-input-wrapper{align-items:center;display:flex;position:relative}.admin-input-icon{color:#94a3b8;pointer-events:none;position:absolute;left:11px}.admin-input-wrapper input,.admin-drawer-grid-2 input,.admin-drawer-form input:not([type=checkbox]){color:#0f172a;background:#fff;border:1px solid #dbe3ec;border-radius:7px;width:100%;height:36px;padding:0 11px;font-size:13px;transition:border-color .15s,box-shadow .15s}.admin-input-wrapper input{padding-left:33px}.admin-input-wrapper input:focus,.admin-drawer-grid-2 input:focus,.admin-drawer-form input:not([type=checkbox]):focus{border-color:#0d9488;outline:none;box-shadow:0 0 0 2px #0d94881f}.admin-all-access-box{background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;align-items:center;gap:12px;padding:10px 14px;transition:all .15s;display:flex}.admin-all-access-box.is-checked{background:#f0fdfa;border-color:#ccfbf1}.admin-custom-switch{flex-shrink:0;width:38px;height:20px;display:inline-block;position:relative}.admin-custom-switch input{opacity:0;width:0;height:0}.admin-switch-slider{cursor:pointer;background-color:#cbd5e1;border-radius:9999px;transition:all .18s;position:absolute;inset:0}.admin-switch-slider:before{content:"";background-color:#fff;border-radius:50%;width:14px;height:14px;transition:all .18s;position:absolute;bottom:3px;left:3px;box-shadow:0 1px 2px #0003}.admin-custom-switch input:checked+.admin-switch-slider{background-color:#0d9488}.admin-custom-switch input:checked+.admin-switch-slider:before{transform:translate(18px)}.admin-all-access-info{gap:1px;display:grid}.admin-all-access-info strong{color:#0f172a;font-size:13px;font-weight:600}.admin-all-access-info p{color:#64748b;margin:0;font-size:12px}.admin-badge-all-active{color:#15803d;background:#dcfce7;border:1px solid #bbf7d0;border-radius:9999px;align-items:center;gap:4px;margin-left:auto;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.admin-permissions-wrapper{background:#fff;border:1px solid #e2e8f0;border-radius:8px;gap:10px;padding:12px 14px;transition:opacity .15s;display:grid}.admin-permissions-wrapper.is-dimmed{opacity:.6}.admin-permissions-header{justify-content:space-between;align-items:center;gap:10px;display:flex}.admin-permissions-title{color:#0f172a;font-size:12px;font-weight:600}.admin-permissions-subtitle{color:#64748b;margin:1px 0 0;font-size:11px}.admin-permissions-quick-actions{align-items:center;gap:6px;display:flex}.admin-btn-pill-ghost{color:#475569;cursor:pointer;background:#fff;border:1px solid #cbd5e1;border-radius:9999px;padding:2px 8px;font-size:11px;font-weight:500;transition:all .12s}.admin-btn-pill-ghost:hover{color:#0f172a;background:#f1f5f9}.admin-btn-pill-ghost.is-danger{color:#b91c1c;border-color:#fecaca}.admin-btn-pill-ghost.is-danger:hover{background:#fee2e2}.admin-permissions-tile-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.admin-permissions-tile-grid.is-compact{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-permission-tile{cursor:pointer;color:#334155;-webkit-user-select:none;user-select:none;background:#f8fafc;border:1px solid #e2e8f0;border-radius:7px;align-items:center;gap:8px;padding:7px 10px;font-size:12px;font-weight:500;transition:all .12s;display:flex}.admin-permission-tile:hover{background:#fff;border-color:#cbd5e1}.admin-permission-tile.is-checked{color:#166534;background:#f0fdf4;border-color:#86efac;font-weight:600}.admin-permission-tile input[type=checkbox]{accent-color:#16a34a;cursor:pointer;width:14px;height:14px}.admin-permission-icon{color:#0d9488;flex-shrink:0}.admin-permission-tile.is-checked .admin-permission-icon{color:#16a34a}.admin-permission-name{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.admin-form-actions-row{align-items:center;gap:8px;padding-top:4px;display:flex}.admin-btn{cursor:pointer;border:0;border-radius:7px;justify-content:center;align-items:center;gap:6px;height:36px;padding:0 16px;font-size:12px;font-weight:600;transition:all .15s;display:inline-flex}.admin-btn-primary{color:#fff;background:#0d9488;box-shadow:0 1px 2px #0d948833}.admin-btn-primary:hover:not(:disabled){background:#0f766e}.admin-btn-primary:disabled{opacity:.6;cursor:not-allowed}.admin-btn-ghost{color:#64748b;background:0 0;border:1px solid #cbd5e1}.admin-btn-ghost:hover{color:#0f172a;background:#f1f5f9}.admin-btn-spinner{animation:1s linear infinite adminSpin}@keyframes adminSpin{to{transform:rotate(360deg)}}.admin-directory-head{align-items:center}.admin-search-wrapper{align-items:center;width:220px;display:flex;position:relative}.admin-search-icon{color:#94a3b8;pointer-events:none;position:absolute;left:10px}.admin-search-input{color:#0f172a;background:#f8fafc;border:1px solid #dbe3ec;border-radius:7px;width:100%;height:34px;padding:0 28px 0 30px;font-size:12px;transition:all .15s}.admin-search-input:focus{background:#fff;border-color:#0d9488;outline:none;box-shadow:0 0 0 2px #0d94881a}.admin-search-clear{color:#64748b;cursor:pointer;background:#e2e8f0;border:none;border-radius:50%;place-items:center;width:16px;height:16px;display:grid;position:absolute;right:8px}.admin-search-clear:hover{color:#0f172a;background:#cbd5e1}.admin-cards-container{gap:10px;display:grid}.admin-account-item{background:#fff;border:1px solid #e2e8f0;border-radius:9px;transition:border-color .15s;overflow:hidden;box-shadow:0 1px 2px #0f172a05}.admin-account-item:hover{border-color:#cbd5e1}.admin-account-item.is-inactive{opacity:.72;background:#fafafa}.admin-account-main-row{justify-content:space-between;align-items:center;gap:14px;padding:12px 16px;display:flex}.admin-account-profile{align-items:center;gap:12px;display:flex}.admin-account-avatar{color:#fff;border-radius:8px;flex-shrink:0;place-items:center;width:38px;height:38px;font-size:13px;font-weight:600;display:grid}.avatar-super-admin{background:#5b21b6}.avatar-admin{background:#004050}.admin-account-details{gap:2px;display:grid}.admin-name-tag-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.admin-display-name{color:#0f172a;font-size:14px;font-weight:600}.admin-tag-super-admin{color:#6d28d9;background:#f5f3ff;border:1px solid #ddd6fe;border-radius:4px;align-items:center;gap:3px;padding:2px 7px;font-size:11px;font-weight:600;display:inline-flex}.admin-tag-admin{color:#004050;background:#e6f4f1;border:1px solid #bce2db;border-radius:4px;align-items:center;gap:3px;padding:2px 7px;font-size:11px;font-weight:600;display:inline-flex}.admin-meta-row{align-items:center;gap:10px;display:flex}.admin-meta-link{color:#64748b;align-items:center;gap:4px;font-size:12px;text-decoration:none;transition:color .12s;display:inline-flex}.admin-meta-link:hover{color:#0d9488}.admin-account-badges{align-items:center;gap:8px;display:flex}.admin-badge-group{align-items:center;gap:6px;display:flex}.admin-status-badge{border-radius:9999px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:500;display:inline-flex}.admin-status-badge.status-active{color:#15803d;background:#dcfce7;border:1px solid #bbf7d0}.admin-status-badge.status-inactive{color:#b91c1c;background:#fee2e2;border:1px solid #fecaca}.status-indicator-dot{background:currentColor;border-radius:50%;width:5px;height:5px}.admin-access-badge{border-radius:9999px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:500;display:inline-flex}.admin-access-badge.access-all{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.admin-access-badge.access-custom{color:#475569;background:#f8fafc;border:1px solid #cbd5e1}.admin-protected-banner{color:#6d28d9;background:#faf5ff;border-top:1px solid #ede9fe;align-items:center;gap:7px;padding:10px 16px;font-size:12px;font-weight:500;display:flex}.admin-protected-icon{color:#7c3aed;flex-shrink:0}.admin-actions-bar{background:#fafbfc;border-top:1px solid #f1f5f9;justify-content:space-between;align-items:center;gap:10px;padding:8px 14px;display:flex}.admin-action-tabs{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.admin-tab-btn{color:#334155;cursor:pointer;background:#fff;border:1px solid #dbe3ec;border-radius:6px;align-items:center;gap:5px;height:30px;padding:0 10px;font-size:12px;font-weight:500;transition:all .12s;display:inline-flex}.admin-tab-btn:hover{color:#0f172a;background:#f1f5f9}.admin-tab-btn.is-active{color:#fff;background:#004050;border-color:#004050}.admin-status-toggle-form{margin:0}.admin-toggle-status-btn{cursor:pointer;border-radius:6px;align-items:center;gap:4px;height:30px;padding:0 10px;font-size:12px;font-weight:500;transition:all .12s;display:inline-flex}.admin-toggle-status-btn.is-danger{color:#dc2626;background:#fef2f2;border:1px solid #fecaca}.admin-toggle-status-btn.is-danger:hover{background:#fee2e2}.admin-toggle-status-btn.is-activate{color:#059669;background:#ecfdf5;border:1px solid #a7f3d0}.admin-toggle-status-btn.is-activate:hover{background:#d1fae5}.admin-modal-backdrop{z-index:1200;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f172a8c;place-items:center;padding:20px;animation:.16s ease-out adminModalFadeIn;display:grid;position:fixed;inset:0}@keyframes adminModalFadeIn{0%{opacity:0}to{opacity:1}}.admin-modal-dialog{background:#fff;border:1px solid #dbe3ec;border-radius:14px;flex-direction:column;width:min(500px,100%);max-height:min(85vh,760px);animation:.2s cubic-bezier(.16,1,.3,1) adminModalZoomIn;display:flex;overflow-y:auto;box-shadow:0 24px 60px #0f172a38}.admin-modal-dialog.is-wide{width:min(720px,100%)}@keyframes adminModalZoomIn{0%{opacity:0;transform:scale(.96)translateY(6px)}to{opacity:1;transform:scale(1)translateY(0)}}.admin-modal-header{background:#f8fafc;border-bottom:1px solid #e2e8f0;align-items:flex-start;gap:12px;padding:18px 20px;display:flex;position:relative}.admin-modal-icon-badge{color:#004050;background:#e6f4f2;border:1px solid #b2dfdb;border-radius:9px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.admin-modal-title-wrap{flex:1;min-width:0;padding-right:28px}.admin-modal-title{color:#0f172a;letter-spacing:-.01em;margin:0;font-size:16px;font-weight:600;line-height:1.3}.admin-modal-subtitle{color:#64748b;margin:3px 0 0;font-size:12.5px;line-height:1.4}.admin-modal-close-btn{color:#64748b;cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:7px;place-items:center;width:30px;height:30px;transition:all .15s;display:grid;position:absolute;top:16px;right:16px}.admin-modal-close-btn:hover{color:#0f172a;background:#f1f5f9;border-color:#cbd5e1}.admin-modal-body{flex-direction:column;gap:16px;padding:20px;display:flex}.admin-modal-footer{background:#f8fafc;border-top:1px solid #e2e8f0;border-bottom-right-radius:14px;border-bottom-left-radius:14px;justify-content:flex-end;align-items:center;gap:10px;padding:14px 20px;display:flex}@media (max-width:640px){.admin-modal-backdrop{align-items:flex-end;padding:0}.admin-modal-dialog{border-bottom-right-radius:0;border-bottom-left-radius:0;width:100%;max-height:90vh}}.admin-empty-state{text-align:center;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:8px;place-items:center;padding:36px 16px;display:grid}.admin-empty-icon{color:#94a3b8;margin-bottom:6px}.admin-empty-state strong{color:#334155;font-size:14px;font-weight:600}.admin-empty-state p{color:#64748b;margin:3px 0 0;font-size:12px}@media (max-width:1024px){.admin-permissions-tile-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-permissions-tile-grid.is-compact{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:820px){.admin-inputs-row,.admin-stats-grid{grid-template-columns:1fr}.admin-header-card{flex-direction:column;align-items:flex-start}.admin-header-actions{width:100%}.admin-add-toggle-btn{justify-content:center;width:100%}.admin-permissions-tile-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-account-main-row{flex-direction:column;align-items:flex-start}.admin-account-badges{justify-content:flex-start;width:100%}.admin-actions-bar{flex-direction:column;align-items:flex-start}.admin-action-tabs,.admin-status-toggle-form{width:100%}.admin-toggle-status-btn{justify-content:center;width:100%}.admin-drawer-grid-2{grid-template-columns:1fr}}@media (max-width:580px){.admin-page-container{gap:14px;padding:14px}.admin-permissions-tile-grid,.admin-permissions-tile-grid.is-compact{grid-template-columns:1fr}.admin-card-head{flex-direction:column;align-items:flex-start}.admin-search-wrapper{width:100%}}.public-support-page,.public-support-page *{box-sizing:border-box}.public-support-shell,.public-support-header,.public-create-layout,.public-create-card,.public-create-aside,.public-ticket-form,.public-form-section,.public-track-hero,.public-track-search-card,.public-track-result-layout,.public-track-conversation{min-width:0}.public-support-brand>div,.public-support-card-heading>div,.public-section-header>div:last-child,.public-ticket-field-heading>div,.public-track-portal-banner-text>div:last-child,.public-track-not-found-content{min-width:0}.public-form-group,.public-form-input,.public-form-select,.public-form-textarea,.public-form-group select,.public-ticket-native-file-input,.public-track-search-input-wrap,.public-track-search-bar input{min-width:0;max-width:100%}.public-ticket-attachment-field,.public-ticket-captcha,.public-track-search-card,.public-track-active-bar,.public-track-portal-banner,.public-ticket-success-card,.public-ticket-file-picker{max-width:100%}.public-create-aside,.public-track-summary-card{top:clamp(12px,1.7vw,24px)}@media (max-width:1180px){.public-support-header{grid-template-columns:minmax(200px,1fr) auto minmax(170px,1fr);gap:12px}.public-create-card{padding:26px}.public-form-section{padding:20px}.public-create-layout,.public-track-result-layout{grid-template-columns:minmax(0,1fr) 300px}.public-track-search-bar{grid-template-columns:minmax(190px,.9fr) minmax(220px,1.1fr) auto}}@media (max-width:960px){.public-support-shell{gap:14px}.public-support-header{grid-template-columns:minmax(0,1fr) auto}.public-support-tabs{order:3;grid-column:1/-1;justify-self:stretch}.public-support-tabs a{flex:1 1 0}.public-create-layout,.public-track-result-layout{grid-template-columns:1fr}.public-create-aside,.public-track-summary-card{position:static}.public-create-aside{grid-template-columns:repeat(2,minmax(0,1fr));align-items:stretch}.public-create-aside>.public-track-prompt{grid-column:1/-1}.public-support-side-card{height:100%}.public-track-summary-card{grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr);column-gap:22px;display:grid}.public-track-summary-card>h3,.public-track-summary-card>.public-track-login-link{grid-column:1}.public-track-summary-card>.public-track-meta-list{grid-area:1/2/span 4}.public-track-features-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.public-track-feature-card:last-child{grid-column:1/-1}}@media (max-width:720px){.public-support-page{padding:10px}.public-support-shell{gap:12px}.public-support-header{border-radius:14px;grid-template-columns:1fr;gap:10px;min-height:0;padding:12px}.public-support-brand{justify-content:center;justify-self:stretch;width:100%}.public-support-brand img{max-width:132px}.public-support-brand>div{padding-left:10px!important}.public-support-brand strong{font-size:14px}.public-support-brand small{font-size:11px}.public-support-tabs{order:initial;grid-column:auto;width:100%}.public-support-tabs a,.public-support-header-actions a{min-height:44px;padding-inline:10px}.public-support-header-actions,.public-support-header-actions a{width:100%}.public-create-card,.public-track-hero,.public-track-summary-card,.public-track-conversation{border-radius:16px;padding:18px}.public-support-card-heading{gap:12px;margin-bottom:18px;padding-bottom:18px}.public-support-card-heading>span{border-radius:12px;flex-basis:44px;width:44px;height:44px}.public-support-card-heading h1{font-size:clamp(22px,7vw,26px)}.public-support-card-heading small{font-size:13px}.public-ticket-form{gap:14px}.public-form-section{border-radius:14px;gap:14px;padding:16px}.public-ticket-two-column,.public-ticket-details-row,.public-ticket-service-row{grid-template-columns:minmax(0,1fr);gap:14px}.public-form-input,.public-form-select,.public-form-group select,.public-form-textarea,.public-ticket-captcha input[name=captchaAnswer],.public-track-search-bar input,.public-track-compact-search input{font-size:16px}.public-form-input,.public-form-select,.public-form-group select{min-height:46px}.public-form-textarea{min-height:128px}.public-ticket-attachment-field{padding:14px}.public-ticket-attachment-row{flex-direction:column;align-items:stretch}.public-ticket-file-picker{justify-content:center;width:100%;min-height:52px}.public-ticket-captcha{padding:14px}.public-ticket-captcha label{flex-direction:column;align-items:stretch}.public-ticket-captcha label>span{white-space:normal}.public-ticket-captcha input[name=captchaAnswer]{width:100%;max-width:none;min-height:44px}.public-ticket-submit{min-height:50px}.public-submit-note{text-align:center;align-items:flex-start}.public-create-aside,.public-track-features-grid{grid-template-columns:1fr}.public-create-aside>.public-track-prompt,.public-track-feature-card:last-child{grid-column:auto}.public-support-side-card,.public-track-feature-card{padding:20px}.public-track-hero{padding-block:28px 22px}.public-track-hero h1{font-size:clamp(24px,7.6vw,32px)}.public-track-subtitle{font-size:13px}.public-track-search-card{padding:14px}.public-track-search-bar,.public-track-compact-search{grid-template-columns:1fr}.public-track-search-bar button,.public-track-compact-search button,.public-track-compact-search input,.public-track-compact-search input[type=email]{width:100%;min-height:44px}.public-track-hints{text-align:left;justify-content:flex-start;align-items:flex-start}.public-track-hint-dot{display:none}.public-track-hints>span:not(.public-track-hint-dot){width:100%}.public-track-active-bar,.public-track-active-info{flex-direction:column;align-items:stretch}.public-track-active-divider{display:none}.public-track-back-btn{justify-content:center}.public-track-summary-card{display:block}.public-track-summary-card>.public-track-meta-list{margin-top:10px}.public-track-portal-banner,.public-ticket-success-card,.public-track-not-found-card{flex-direction:column;align-items:stretch}.public-track-portal-banner{padding:18px}.public-track-portal-link{justify-content:center;width:100%;min-height:44px}.public-track-not-found-card{padding:20px 18px}.public-track-not-found-actions>a{flex:100%;justify-content:center;min-height:44px}.public-track-message-heading{flex-direction:column;align-items:flex-start}.public-track-timeline{padding-left:14px}.public-track-timeline article{padding:14px}.public-track-empty{text-align:center;flex-direction:column;align-items:center}.public-track-empty>a{justify-content:center;width:100%;min-height:44px;margin-left:0}.public-ticket-success-card{padding:16px;display:flex}.public-ticket-success-card dl{flex-direction:column;gap:8px;width:100%}.public-ticket-success-card>a{width:100%;min-height:44px}}@media (max-width:430px){.public-support-page{padding:6px}.public-support-shell{gap:8px}.public-support-header,.public-create-card,.public-track-hero,.public-track-summary-card,.public-track-conversation{border-radius:12px}.public-support-brand{justify-content:flex-start}.public-support-brand img{max-width:118px}.public-support-brand small{display:none}.public-support-tabs a{gap:5px;font-size:12px}.public-create-card,.public-track-hero,.public-track-summary-card,.public-track-conversation{padding:14px}.public-support-card-heading{align-items:flex-start}.public-create-badge{padding-inline:9px;font-size:10px}.public-section-header{align-items:flex-start}.public-section-header p,.public-ticket-field-heading small{line-height:1.45}.public-form-section,.public-support-side-card,.public-track-feature-card{padding:14px}.public-ticket-field-heading{align-items:flex-start}.public-track-badge{font-size:10px}.public-track-portal-banner-text{align-items:flex-start;gap:12px}.public-track-summary-heading{flex-direction:column;align-items:flex-start}.public-track-status{max-width:100%}}:root{--background:#f8fafc;--foreground:#0f172a;--surface:#fff;--muted:#64748b;--border:#e2e8f0;--brand-green:#10b981;--primary:#0f172a;--primary-foreground:#fff;--accent:#f1f5f9;--ring:#0f172a14;--shadow-subtle:0 1px 2px 0 #0f172a0a;--shadow-card:0 1px 3px 0 #0f172a0f, 0 1px 2px -1px #0f172a0a;--shadow-float:0 10px 15px -3px #0f172a14, 0 4px 6px -4px #0f172a08}.badge-status{letter-spacing:-.01em;border-radius:9999px;align-items:center;gap:6px;padding:3px 9px;font-size:11.5px;font-weight:500;line-height:1.2;display:inline-flex;white-space:nowrap!important;word-break:keep-all!important;flex-shrink:0!important}.badge-status-dot{border-radius:9999px;width:6px;height:6px}.badge-open{color:#0369a1;background:#f0f9ff;border:1px solid #bae6fd}.badge-open .badge-status-dot{background:#0284c7;box-shadow:0 0 6px #0284c780}.badge-pending{color:#b45309;background:#fffbeb;border:1px solid #fde68a}.badge-pending .badge-status-dot{background:#d97706}.badge-solved{color:#15803d;background:#f0fdf4;border:1px solid #bbf7d0}.badge-solved .badge-status-dot{background:#16a34a}.badge-closed{color:#475569;background:#f8fafc;border:1px solid #e2e8f0}.badge-closed .badge-status-dot{background:#94a3b8}.badge-urgent{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca}.badge-urgent .badge-status-dot{background:#dc2626;animation:2s cubic-bezier(.4,0,.6,1) infinite pulse}.dribbble-card{border:1px solid var(--border);box-shadow:var(--shadow-card);background:#fff;border-radius:12px;transition:all .2s cubic-bezier(.16,1,.3,1)}.dribbble-card:hover{box-shadow:var(--shadow-float)}.app-toast-container{z-index:10000;width:min(420px,100vw - 24px)}.app-toast{border:1px solid #94a3b847;border-radius:14px;min-height:62px;font-family:Segoe UI,Helvetica Neue,Arial,sans-serif;font-size:14px;line-height:1.45;box-shadow:0 18px 45px #0f172a29}.app-toast-copy{gap:3px;display:grid}.app-toast-copy strong{font-weight:500}.app-toast-copy span{color:#475569;font-size:13px}*,:before,:after{box-sizing:border-box}html,body{background:var(--background);min-height:100%;color:var(--foreground);margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-weight:400}a{color:inherit;text-decoration:none}h1,h2,h3,h4,h5,h6,strong,b,th{font-weight:500}p,span,div,label,td,input,select,textarea,dt,dd,li,caption,legend,table,tr{font-weight:400}button{font-weight:500}button,input,select,textarea{font:inherit}button:hover .permission-icon-tooltip,button:focus-visible .permission-icon-tooltip{opacity:1;pointer-events:none;transform:translate(-50%,-8px)}.permission-icon-tooltip{z-index:20;color:#fff;opacity:0;white-space:nowrap;background:#111827;border-radius:10px;width:max-content;max-width:180px;padding:6px 9px;font-size:12px;line-height:1;transition:opacity .16s,transform .16s;position:absolute;bottom:100%;left:50%;transform:translate(-50%,-2px);box-shadow:0 10px 24px #0f172a2e}.ssl-workspace{min-height:calc(100dvh - 38px);padding:15px}.ssl-page-header,.ssl-directory-header,.ssl-toolbar,.ssl-toolbar-right,.ssl-section-heading,.ssl-form-actions,.ssl-row-actions,.ssl-email-warning{align-items:center;display:flex}.ssl-page-header{justify-content:space-between;gap:20px;margin-bottom:18px}.ssl-page-header h1{letter-spacing:-.025em;margin:7px 0 6px;font-size:24px;font-weight:400}.ssl-page-header p,.ssl-section-heading p,.ssl-directory-header p{color:#64748b;margin:0;font-size:13px;line-height:1.55}.ssl-eyebrow{color:#004050;letter-spacing:.06em;text-transform:uppercase;align-items:center;gap:7px;font-size:12px;display:inline-flex}.ssl-run-button,.ssl-primary-button,.ssl-secondary-button,.ssl-settings-button{cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:42px;padding:0 15px;font-size:13px;display:inline-flex}.ssl-run-button,.ssl-primary-button{color:#fff;background:#004050;border:0}.ssl-header-actions{align-items:center;gap:9px;display:flex}.ssl-settings-button{color:#334155;background:#fff;border:1px solid #d7dee8}.ssl-settings-button:hover{background:#f8fafc;border-color:#b8c5d6}.ssl-run-button:hover,.ssl-primary-button:hover{background:#003340}.ssl-feedback,.ssl-email-warning{border:1px solid;border-radius:8px;gap:9px;margin-bottom:14px;padding:12px 14px;font-size:13px}.ssl-feedback.is-success{color:#137547;background:#ecfdf3;border-color:#a7e3c1}.ssl-feedback.is-error{color:#b42318;background:#fff1f2;border-color:#fecaca}.ssl-email-warning{color:#9a4d0b;background:#fff7ed;border-color:#fed7aa}.ssl-email-warning a{color:#004050;margin-left:auto;text-decoration:underline}.ssl-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:14px;display:grid}.ssl-metric{background:#fff;border:1px solid #e2e8f0;border-radius:9px;align-items:center;gap:13px;min-height:88px;padding:16px;display:flex}.ssl-metric>span{color:#004050;background:#eaf6f2;border-radius:9px;flex:none;place-items:center;width:42px;height:42px;display:grid}.ssl-metric.is-amber>span{color:#a15c00;background:#fff7db}.ssl-metric.is-red>span{color:#c9362b;background:#fff0f0}.ssl-metric.is-slate>span{color:#475569;background:#eef2f6}.ssl-metric.is-green>span{color:#137547;background:#eaf8f0}.ssl-metric div{gap:3px;display:grid}.ssl-metric small{color:#64748b;font-size:12px}.ssl-metric strong{font-size:24px;font-weight:400}.ssl-form-card,.ssl-directory{background:#fff;border:1px solid #dfe5ee;border-radius:9px}.ssl-form-card{margin-bottom:14px;padding:18px}.ssl-section-heading{gap:12px;margin-bottom:17px;position:relative}.ssl-section-heading>span{color:#004050;background:#eaf6f2;border-radius:8px;place-items:center;width:38px;height:38px;display:grid}.ssl-section-heading h2,.ssl-directory-header h2{margin:0 0 4px;font-size:16px;font-weight:400}.ssl-close-edit{color:#64748b;border:1px solid #dfe5ee;border-radius:8px;place-items:center;width:34px;height:34px;margin-left:auto;display:grid}.ssl-form-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;display:grid}.ssl-field{gap:7px;min-width:0;display:grid}.ssl-field>span{color:#334155;font-size:12px}.ssl-field input,.ssl-field select{color:#111827;background:#fff;border:1px solid #d7dee8;border-radius:8px;outline:none;width:100%;height:42px;padding:0 12px;font-size:13px}.ssl-field input:focus,.ssl-field select:focus{border-color:#004050;box-shadow:0 0 0 3px #0040501a}.ssl-form-note{color:#64748b;background:#f5f7fb;border-radius:8px;grid-column:1/-1;align-self:end;align-items:center;gap:9px;min-height:42px;padding:9px 11px;font-size:12px;display:flex}.ssl-form-actions{grid-column:1/-1;justify-content:flex-end;gap:9px;padding-top:2px}.ssl-secondary-button{color:#334155;background:#fff;border:1px solid #d7dee8}.ssl-directory{overflow:hidden}.ssl-directory-header{border-bottom:1px solid #e5eaf1;justify-content:space-between;gap:15px;padding:17px 18px}.ssl-directory-header>span{color:#004050;background:#eaf6f2;border-radius:999px;padding:6px 11px;font-size:12px}.ssl-toolbar{border-bottom:1px solid #e5eaf1;justify-content:space-between;gap:14px;padding:12px 18px}.ssl-search-form{flex:1;align-items:center;gap:8px;min-width:0;display:flex}.ssl-search-form>svg{color:#94a3b8}.ssl-search-form input,.ssl-search-form select{color:#334155;background:#fff;border:1px solid #d7dee8;border-radius:8px;height:38px;padding:0 11px;font-size:12px}.ssl-search-form input{width:min(360px,100%)}.ssl-search-form button{color:#fff;cursor:pointer;background:#172033;border:0;border-radius:8px;height:38px;padding:0 13px}.ssl-search-form a{color:#64748b;font-size:12px}.ssl-toolbar-right{color:#64748b;white-space:nowrap;gap:7px;font-size:12px}.ssl-toolbar-right>a{color:#334155;background:#fff;border:1px solid #d7dee8;border-radius:7px;place-items:center;width:32px;height:32px;font-size:20px;display:grid}.ssl-toolbar-right>a.is-disabled{pointer-events:none;opacity:.42}.ssl-table-scroll{overflow-x:auto}.ssl-table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:1320px}.ssl-table th{color:#64748b;letter-spacing:.04em;text-align:left;text-transform:uppercase;background:#f8fafc;border-bottom:1px solid #dfe5ee;padding:12px 13px;font-size:11px}.ssl-table th:first-child{width:16%}.ssl-table th:nth-child(2){width:17%}.ssl-table th:nth-child(3),.ssl-table th:nth-child(4),.ssl-table th:nth-child(5),.ssl-table th:nth-child(6){width:8%}.ssl-table th:nth-child(7),.ssl-table th:nth-child(8){width:10%}.ssl-table th:nth-child(9){width:15%}.ssl-table td{color:#334155;vertical-align:middle;overflow-wrap:anywhere;border-bottom:1px solid #edf0f4;padding:13px;font-size:12px}.ssl-table tbody tr:hover{background:#f9fbff}.ssl-table td>strong,.ssl-table td>small{display:block}.ssl-table td>strong{color:#172033;margin-bottom:4px;font-size:12px}.ssl-table td>small{color:#7b8798;font-size:11px}.ssl-status{color:#137547;white-space:nowrap;background:#eaf8f0;border-radius:999px;padding:6px 9px;font-size:11px;display:inline-flex}.ssl-status.is-due_soon,.ssl-status.is-expiring_soon{color:#955700;background:#fff5d6}.ssl-status.is-overdue,.ssl-status.is-expired{color:#b42318;background:#fff0f0}.ssl-status.is-reissued,.ssl-status.is-renewed{color:#004050;background:#eaf6f2}.ssl-status.is-cancelled{color:#64748b;background:#eef2f6}.ssl-reminder-states{gap:5px;display:flex}.ssl-reminder-states>span{color:#64748b;background:#f1f5f9;border-radius:999px;align-items:center;gap:4px;padding:5px 7px;font-size:10px;display:inline-flex}.ssl-reminder-states>span.is-sent{color:#137547;background:#eaf8f0}.ssl-delivery-error{margin-top:5px;color:#b42318!important}.ssl-reminder-result{color:#64748b;background:#f1f5f9;border-radius:8px;align-items:center;gap:7px;min-width:92px;padding:7px 8px;display:inline-flex}.ssl-reminder-result>span,.ssl-reminder-result strong,.ssl-reminder-result small{display:block}.ssl-reminder-result strong{margin-bottom:2px;font-size:10px}.ssl-reminder-result small{white-space:nowrap;color:inherit!important;font-size:9px!important}.ssl-reminder-result.is-ok{color:#137547;background:#eaf8f0}.ssl-reminder-result.is-failed{color:#b42318;background:#fff0f0}.ssl-reminder-result.is-scheduled{color:#64748b;background:#f1f5f9}.ssl-row-actions{justify-content:flex-end;gap:5px}.ssl-row-actions>a,.ssl-delete-button{color:#475569;cursor:pointer;background:#fff;border:1px solid #d7dee8;border-radius:7px;place-items:center;width:32px;height:32px;display:grid}.ssl-delete-button{color:#c9362b}.ssl-send-mail-button{color:#fff;white-space:nowrap;cursor:pointer;background:#004050;border:0;border-radius:7px;justify-content:center;align-items:center;gap:5px;height:32px;padding:0 9px;font-size:10px;display:inline-flex}.ssl-send-mail-button:hover{background:#003340}.ssl-manual-mail-state{text-align:right;margin-top:5px;color:#137547!important;font-size:9px!important}.ssl-manual-mail-state.is-failed{color:#b42318!important}.ssl-empty-state{text-align:center;height:170px;color:#94a3b8!important}.ssl-empty-state svg{margin:0 auto 8px;display:block}.ssl-empty-state strong,.ssl-empty-state span{display:block}.ssl-empty-state strong{color:#334155;margin-bottom:5px;font-size:13px}.domain-form-note{color:#64748b;background:#f5f7fb;border-radius:8px;align-self:end;align-items:center;gap:9px;min-height:42px;padding:9px 11px;font-size:12px;display:flex}.domain-table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:1200px}.domain-table th{color:#64748b;letter-spacing:.04em;text-align:left;text-transform:uppercase;background:#f8fafc;border-bottom:1px solid #dfe5ee;padding:12px 14px;font-size:11px}.domain-table th:first-child{width:17%}.domain-table th:nth-child(2){width:18%}.domain-table th:nth-child(3),.domain-table th:nth-child(4){width:10%}.domain-table th:nth-child(5){width:9%}.domain-table th:nth-child(6),.domain-table th:nth-child(7){width:11%}.domain-table th:nth-child(8){width:14%}.domain-table td{color:#334155;vertical-align:middle;overflow-wrap:anywhere;border-bottom:1px solid #edf0f4;padding:14px;font-size:12px}.domain-table tbody tr:hover{background:#f9fbff}.domain-table td>strong,.domain-table td>small{display:block}.domain-table td>strong{color:#172033;margin-bottom:4px;font-size:12px}.domain-table td>small{color:#7b8798;font-size:11px}.ssl-email-page{background:#f8fafc;min-height:calc(100dvh - 38px);padding:22px}.ssl-email-header{justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:18px;display:flex}.ssl-email-header a{color:#004050;align-items:center;gap:6px;font-size:12px;display:inline-flex}.ssl-email-back-links{align-items:center;gap:16px;display:flex}.ssl-email-header h1{letter-spacing:-.025em;margin:10px 0 5px;font-size:28px;font-weight:400}.ssl-email-header p,.ssl-email-card-title p,.ssl-email-summary p{color:#64748b;margin:0;font-size:13px;line-height:1.6}.ssl-email-header>span{color:#64748b;background:#eef2f6;border-radius:999px;align-items:center;gap:7px;padding:7px 11px;font-size:12px;display:inline-flex}.ssl-email-header>span i{background:#94a3b8;border-radius:999px;width:7px;height:7px}.ssl-email-header>span.is-active{color:#137547;background:#eaf8f0}.ssl-email-header>span.is-active i{background:#20a365}.ssl-email-layout{grid-template-columns:minmax(0,1fr) 330px;align-items:start;gap:14px;display:grid}.ssl-email-form-card,.ssl-email-summary{background:#fff;border:1px solid #dfe5ee;border-radius:9px}.ssl-email-form-card{padding:19px}.ssl-email-card-title{border-bottom:1px solid #e8edf3;align-items:center;gap:12px;margin-bottom:18px;padding-bottom:16px;display:flex}.ssl-email-card-title>span{color:#004050;background:#eaf6f2;border-radius:9px;place-items:center;width:40px;height:40px;display:grid}.ssl-email-card-title h2,.ssl-email-summary h2{margin:0 0 4px;font-size:16px;font-weight:400}.ssl-email-form{grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;display:grid}.ssl-email-wide,.ssl-reminder-schedule-heading,.ssl-email-active-toggle,.ssl-email-actions{grid-column:1/-1}.ssl-email-wide small{color:#7b8798;font-size:11px;line-height:1.5}.ssl-reminder-schedule-heading{color:#004050;border-top:1px solid #e8edf3;align-items:center;gap:10px;margin-top:2px;padding-top:16px;display:flex}.ssl-reminder-schedule-heading strong,.ssl-reminder-schedule-heading small{display:block}.ssl-reminder-schedule-heading strong{color:#334155;margin-bottom:3px;font-size:12px}.ssl-reminder-schedule-heading small,.ssl-email-form .ssl-field>small{color:#7b8798;font-size:11px;line-height:1.5}.ssl-password-field{position:relative}.ssl-password-field input{padding-right:43px}.ssl-password-field button{color:#64748b;cursor:pointer;background:0 0;border:0;place-items:center;width:30px;height:30px;display:grid;position:absolute;top:50%;right:8px;transform:translateY(-50%)}.ssl-email-active-toggle{cursor:pointer;background:#f6f8fb;border-radius:8px;align-items:flex-start;gap:10px;padding:13px;display:flex}.ssl-email-active-toggle input{accent-color:#004050;width:17px;height:17px;margin-top:2px}.ssl-email-active-toggle span,.ssl-email-active-toggle strong,.ssl-email-active-toggle small{display:block}.ssl-email-active-toggle strong{color:#334155;margin-bottom:4px;font-size:12px}.ssl-email-active-toggle small{color:#64748b;font-size:11px;line-height:1.45}.ssl-email-actions{justify-content:flex-end;align-items:center;gap:9px;display:flex}.ssl-email-actions a,.ssl-email-actions button{border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:41px;padding:0 14px;font-size:12px;display:inline-flex}.ssl-email-actions a{color:#475569;border:1px solid #d7dee8}.ssl-email-actions button{color:#fff;cursor:pointer;background:#004050;border:0}.ssl-email-summary{padding:20px;position:sticky;top:18px}.ssl-email-summary>span{color:#004050;background:#eaf6f2;border-radius:9px;place-items:center;width:42px;height:42px;margin-bottom:14px;display:grid}.ssl-email-summary dl{margin:19px 0 0}.ssl-email-summary dl>div{border-top:1px solid #e8edf3;padding:12px 0}.ssl-email-summary dt{color:#94a3b8;text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px;font-size:10px}.ssl-email-summary dd{color:#334155;overflow-wrap:anywhere;margin:0;font-size:12px}@media (max-width:1180px){.ssl-form-grid,.ssl-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.ssl-toolbar{flex-direction:column;align-items:flex-start}.ssl-toolbar-right{align-self:flex-end}.ssl-email-layout{grid-template-columns:1fr}.ssl-email-summary{position:static}}@media (max-width:720px){.ssl-workspace{padding:14px}.ssl-page-header{flex-direction:column;align-items:flex-start}.ssl-page-header form,.ssl-run-button{width:100%}.ssl-header-actions{flex-direction:column;align-items:stretch;width:100%}.ssl-settings-button{width:100%}.ssl-metrics,.ssl-form-grid{grid-template-columns:1fr}.ssl-search-form{flex-direction:column;align-items:stretch;width:100%}.ssl-search-form>svg{display:none}.ssl-search-form input,.ssl-search-form select,.ssl-search-form button{width:100%}.ssl-toolbar-right{justify-content:flex-end;align-self:stretch}.ssl-form-actions{flex-direction:column}.ssl-primary-button,.ssl-secondary-button{width:100%}.ssl-email-page{padding:14px}.ssl-email-header{flex-direction:column;align-items:flex-start}.ssl-email-form{grid-template-columns:1fr}.ssl-email-actions{flex-direction:column;align-items:stretch}.ssl-email-actions a,.ssl-email-actions button{width:100%}}.reports-active-filter-customer{color:#0f766e;background:#f0fdfa;border-color:#99f6e4}.reports-export-hint{color:#94a3b8;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:8px;padding:7px 10px;font-size:11px!important}.reports-customer-filter{color:#004050;background-color:#f8fdfd;border-color:#b9d9dc;min-width:190px}.customer-report-profile{background:radial-gradient(circle at 100% 0,#14b8a617,#0000 31%),linear-gradient(135deg,#fff 0%,#f8fdfd 100%);border:1px solid #d7e5e7;border-radius:14px;justify-content:space-between;align-items:center;gap:24px;min-width:0;padding:18px 20px;display:flex;box-shadow:0 2px 8px #0040500a}.customer-report-identity{align-items:center;gap:14px;min-width:0;display:flex}.customer-report-avatar{color:#fff;background:linear-gradient(145deg,#004050,#0f766e);border-radius:13px;flex:0 0 48px;place-items:center;width:48px;height:48px;display:grid;box-shadow:0 8px 20px #00405029;font-size:14px!important;font-weight:600!important}.customer-report-identity h2,.customer-report-identity p,.customer-report-health h2,.customer-report-health p,.customer-report-empty h2,.customer-report-empty p{margin:0}.customer-report-eyebrow{color:#0f766e;text-transform:uppercase;margin-bottom:3px;display:block;letter-spacing:.08em!important;font-size:10px!important;font-weight:600!important}.customer-report-identity h2{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:18px!important;font-weight:600!important}.customer-report-identity p{color:#64748b;text-overflow:ellipsis;white-space:nowrap;margin-top:4px;overflow:hidden;font-size:12px!important}.customer-report-profile-facts{grid-template-columns:repeat(4,minmax(105px,1fr));gap:8px;min-width:min(100%,560px);display:grid}.customer-report-profile-facts>span{background:#ffffffdb;border:1px solid #e2e8f0;border-radius:9px;gap:5px;min-width:0;padding:9px 11px;display:grid}.customer-report-profile-facts small{color:#94a3b8;font-size:10px!important}.customer-report-profile-facts strong{color:#334155;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:12px!important;font-weight:600!important}.customer-report-profile-facts strong.is-active,.customer-report-profile-facts strong.is-inactive{align-items:center;gap:6px;display:inline-flex}.customer-report-profile-facts strong.is-active{color:#15803d}.customer-report-profile-facts strong.is-inactive{color:#dc2626}.customer-report-profile-facts strong i{background:currentColor;border-radius:999px;width:7px;height:7px}.customer-report-summary{grid-template-columns:repeat(6,minmax(0,1fr))}.customer-report-summary .reports-metric{border-radius:12px;min-height:112px}.customer-report-health{background:#fff;border:1px solid #e2e8f0;border-radius:13px;overflow:hidden}.customer-report-health-heading{background:#fbfcfd;border-bottom:1px solid #e8edf4;align-items:center;gap:11px;padding:13px 16px;display:flex}.customer-report-health-heading>span{color:#0f766e;background:#ccfbf1;border-radius:9px;flex:0 0 34px;place-items:center;width:34px;height:34px;display:grid}.customer-report-health-heading>div{flex:1;min-width:0}.customer-report-health h2{color:#0f172a;font-size:14px!important;font-weight:600!important}.customer-report-health p{color:#64748b;margin-top:2px;font-size:11px!important}.customer-report-health-heading>strong{white-space:nowrap;border-radius:999px;padding:5px 9px;font-size:11px!important;font-weight:600!important}.customer-report-health-heading>strong.is-healthy{color:#15803d;background:#dcfce7}.customer-report-health-heading>strong.has-risk{color:#b91c1c;background:#fee2e2}.customer-report-attention-grid{grid-template-columns:repeat(5,minmax(0,1fr));gap:0;display:grid}.customer-report-attention-grid>div{border-right:1px solid #e8edf4;gap:3px;min-width:0;padding:14px 16px;display:grid}.customer-report-attention-grid>div:last-child{border-right:0}.customer-report-attention-grid span,.customer-report-attention-grid small{color:#64748b;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:10px!important}.customer-report-attention-grid strong{color:#0f172a;font-size:20px!important;font-weight:600!important}.customer-report-attention-grid>div.has-warning strong{color:#b45309}.customer-report-attention-grid>div.has-risk strong{color:#dc2626}.customer-ticket-total{color:#004050;white-space:nowrap;background:#e6f3f5;border-radius:999px;padding:5px 9px;font-size:11px!important;font-weight:600!important}.customer-ticket-table-scroll{overflow-x:auto}.customer-ticket-table{border-collapse:collapse;width:100%;min-width:1480px}.customer-ticket-table th{color:#64748b;text-align:left;text-transform:uppercase;white-space:nowrap;background:#f8fafc;border-bottom:1px solid #dfe7ef;padding:10px 12px;letter-spacing:.04em!important;font-size:10px!important;font-weight:600!important}.customer-ticket-table th:first-child{width:245px}.customer-ticket-table th:nth-child(2){width:150px}.customer-ticket-table th:nth-child(3){width:170px}.customer-ticket-table th:nth-child(4){width:130px}.customer-ticket-table th:nth-child(5),.customer-ticket-table th:nth-child(7){width:155px}.customer-ticket-table th:nth-child(6),.customer-ticket-table th:nth-child(8){width:115px}.customer-ticket-table th:nth-child(9){width:185px}.customer-ticket-table td{color:#334155;vertical-align:middle;border-bottom:1px solid #edf1f5;padding:12px;font-size:11px!important}.customer-ticket-table tbody tr:hover{background:#fbfdfd}.customer-ticket-table tbody tr:last-child td{border-bottom:0}.customer-ticket-table td small{color:#94a3b8;margin-top:4px;line-height:1.35;display:block;font-size:10px!important}.customer-ticket-primary{gap:3px;min-width:0;display:grid}.customer-ticket-primary>span{color:#0369a1;background:#e0f2fe;border-radius:5px;width:fit-content;padding:2px 6px;font-size:10px!important;font-weight:600!important}.customer-ticket-primary strong{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;max-width:225px;overflow:hidden;font-size:12px!important;font-weight:600!important}.customer-ticket-service,.customer-ticket-duration{color:#334155;white-space:nowrap;font-size:11px!important;font-weight:600!important}.customer-ticket-assignee{color:#334155;white-space:nowrap;align-items:center;gap:7px;display:inline-flex;font-size:11px!important;font-weight:500!important}.customer-ticket-assignee i{color:#0f766e;background:#ccfbf1;border-radius:7px;place-items:center;width:24px;height:24px;font-style:normal;display:grid;font-size:9px!important;font-weight:600!important}.customer-ticket-assignee.is-unassigned{color:#b45309}.customer-ticket-assignee.is-unassigned i{color:#b45309;background:#fef3c7}.customer-ticket-status,.customer-ticket-sla{white-space:nowrap;border-radius:999px;align-items:center;padding:4px 8px;display:inline-flex;font-size:10px!important;font-weight:600!important}.customer-ticket-status{color:#475569;background:#eef2f7}.customer-ticket-status.is-open,.customer-ticket-status.is-assigned{color:#0369a1;background:#e0f2fe}.customer-ticket-status.is-in-progress{color:#7c3aed;background:#ede9fe}.customer-ticket-status.is-pending-customer,.customer-ticket-status.is-pending-third-party{color:#b45309;background:#fef3c7}.customer-ticket-sla.is-met,.customer-ticket-sla.is-within{color:#15803d;background:#dcfce7}.customer-ticket-sla.is-risk{color:#b45309;background:#fef3c7}.customer-ticket-sla.is-breached{color:#b91c1c;background:#fee2e2}.customer-ticket-sla.is-none{color:#64748b;background:#f1f5f9}.customer-ticket-table time{color:#475569;white-space:nowrap;font-size:10.5px!important}.customer-ticket-open{color:#004050;background:#fff;border:1px solid #cbd5e1;border-radius:8px;place-items:center;width:30px;height:30px;transition:all .15s;display:grid}.customer-ticket-open:hover{color:#fff;background:#004050;border-color:#004050}.customer-report-empty{color:#004050;text-align:left;background:linear-gradient(135deg,#f8fdfd,#fff);border:1px dashed #b9d9dc;border-radius:14px;justify-content:center;align-items:center;gap:14px;min-height:240px;padding:40px;display:flex}.customer-report-empty>span{background:#ccfbf1;border-radius:13px;flex:0 0 48px;place-items:center;width:48px;height:48px;display:grid}.customer-report-empty h2{color:#0f172a;font-size:16px!important;font-weight:600!important}.customer-report-empty p{color:#64748b;max-width:620px;margin-top:5px;line-height:1.55;font-size:12px!important}@media (max-width:1450px){.customer-report-summary{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-report-profile{flex-direction:column;align-items:flex-start}.customer-report-profile-facts{width:100%}}@media (max-width:1080px){.customer-report-attention-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.customer-report-attention-grid>div{border-bottom:1px solid #e8edf4}}@media (max-width:720px){.reports-customer-filter{width:100%}.customer-report-summary{grid-template-columns:1fr}.customer-report-profile-facts,.customer-report-attention-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-report-health-heading{flex-wrap:wrap;align-items:flex-start}.customer-report-health-heading>strong{margin-left:45px}.customer-report-empty{flex-direction:column;align-items:flex-start}}@media (max-width:440px){.customer-report-profile-facts,.customer-report-attention-grid{grid-template-columns:1fr}.customer-report-attention-grid>div{border-right:0}}.ticket-detail-redesign{background:#eef2f6;overflow:hidden;min-height:100dvh!important;padding:0!important}.ticket-detail-redesign .ticket-detail-app-frame{gap:0!important;width:100%!important;min-height:100dvh!important}.ticket-detail-redesign .ticket-detail-app-body{grid-template-rows:minmax(0,1fr)!important;gap:0!important;height:100dvh!important;min-height:0!important}.ticket-detail-redesign .ticket-chat-workspace{height:100dvh!important;box-shadow:none!important;background:#fff!important;border:0!important;border-radius:0!important}.ticket-detail-redesign .ticket-chat-conversation{background:#f4f7fa!important;border-right:1px solid #dbe3ec!important;grid-template-rows:auto auto minmax(0,1fr) auto!important}.ticket-detail-redesign .ticket-chat-header{background:#fff!important;border-bottom:0!important;align-items:flex-start!important;min-height:126px!important;padding:18px 24px 14px!important}.ticket-detail-heading-copy,.ticket-detail-redesign .ticket-chat-title-copy{width:100%;min-width:0}.ticket-detail-breadcrumb{color:#64748b;align-items:center;gap:9px;min-height:30px;margin-bottom:10px;font-size:11px;display:flex}.ticket-detail-breadcrumb a:not(.ticket-chat-back){color:#0d9488;letter-spacing:.025em;text-transform:uppercase;font-weight:700;text-decoration:none}.ticket-detail-redesign .ticket-chat-back{margin-right:1px;color:#475569!important;border-color:#dbe3ec!important;border-radius:6px!important;width:28px!important;height:28px!important}.ticket-detail-redesign .ticket-chat-title-line h1{color:#111827;letter-spacing:-.025em;max-width:calc(100% - 44px);font-size:21px;font-weight:700}.ticket-detail-redesign .ticket-title-edit{color:#475569;background:#fff;border:1px solid #dbe3ec;border-radius:7px;width:30px;height:30px;margin-left:auto}.ticket-detail-redesign .ticket-detail-submitted-by{color:#94a3b8;white-space:normal;align-items:center;gap:8px;margin-top:2px;font-size:12px;display:flex!important}.ticket-detail-redesign .ticket-detail-submitted-by strong{color:#334155;font-weight:600}.ticket-detail-redesign .ticket-detail-submitted-by i{color:#94a3b8;font-style:normal}.ticket-detail-redesign .ticket-command-bar{background:#fff!important;border-bottom:1px solid #dbe3ec!important;min-height:54px!important;padding:8px 24px 12px!important}.ticket-detail-redesign .ticket-command-actions{gap:8px}.ticket-detail-redesign .ticket-command-actions:first-child{scrollbar-width:none;min-width:0;overflow-x:auto}.ticket-detail-redesign .ticket-command-actions:first-child::-webkit-scrollbar{display:none}.ticket-detail-redesign .ticket-command-button{color:#475569;background:#fff;border:1px solid #d8e1eb;border-radius:7px;flex:none;width:34px;height:34px}.ticket-detail-redesign .ticket-command-button.ticket-command-labeled{white-space:nowrap;justify-content:center;align-items:center;gap:7px;width:auto;min-width:0;padding:0 11px;font-size:12px;line-height:1;display:inline-flex}.ticket-detail-redesign .ticket-command-button.ticket-command-labeled.is-active{color:#0f766e;background:#ecfdf5;border-color:#0d948866}.ticket-detail-redesign .ticket-command-button.ticket-delete-command{color:#dc2626;border-color:#fca5a5;margin-left:6px}.ticket-detail-redesign .ticket-command-button.ticket-delete-command:hover{color:#b91c1c;background:#fff1f2;border-color:#ef4444}.ticket-detail-redesign .ticket-command-divider{background:#dbe3ec;margin:0 2px}.ticket-detail-redesign .ticket-chat-thread{background:#f4f7fa!important;gap:14px!important;padding:18px 24px 24px!important}.ticket-detail-redesign .ticket-chat-date{color:#94a3b8;letter-spacing:.02em;text-align:center;text-transform:uppercase;justify-self:center;width:auto;padding:2px 8px;font-size:10px;font-weight:600;line-height:1.4;display:block}.ticket-detail-redesign .ticket-chat-date:before,.ticket-detail-redesign .ticket-chat-date:after{content:none;display:none}.ticket-detail-redesign .ticket-message-select-row,.ticket-detail-redesign .ticket-message-select-row.is-selectable{grid-template-columns:20px minmax(0,1fr);gap:8px;width:100%;max-width:none;display:grid}.ticket-detail-redesign .ticket-message-select-row:not(.is-selectable){grid-template-columns:minmax(0,1fr)}.ticket-detail-redesign .ticket-message-select-row .ticket-chat-message{width:100%;min-width:0;max-width:none;background:#fff!important;border:1px solid #e2e8f0!important;border-radius:12px!important;grid-template-rows:auto auto!important;min-height:0!important;padding:20px!important;box-shadow:0 2px 2px #0f172a03!important}.ticket-detail-redesign .ticket-message-select-row.is-outgoing .ticket-chat-message{border-color:#e2e8f0!important}.ticket-detail-redesign .ticket-message-checkbox{opacity:.22;width:16px;height:16px;margin-top:20px;transition:opacity .14s}.ticket-detail-redesign .ticket-message-select-row:hover .ticket-message-checkbox,.ticket-detail-redesign .ticket-message-checkbox:focus,.ticket-detail-redesign .ticket-message-checkbox:checked{opacity:1}.ticket-detail-redesign .ticket-chat-author{background:#fff!important;border-bottom:0!important;min-height:34px!important;padding:0!important}.ticket-detail-redesign .ticket-message-select-row.is-outgoing .ticket-chat-author,.ticket-detail-redesign .ticket-message-select-row.is-incoming .ticket-chat-author{background:#fff!important}.ticket-detail-redesign .ticket-chat-sender{min-width:0;gap:12px!important}.ticket-detail-redesign .ticket-chat-avatar{color:#0f766e!important;background:#ccfbf1!important;width:34px!important;height:34px!important}.ticket-chat-author-copy{gap:2px;min-width:0;display:grid}.ticket-chat-author-name{align-items:center;gap:8px;display:flex}.ticket-detail-redesign .ticket-chat-author-name strong{line-height:normal;color:#0f172a!important;font-size:14px!important;font-weight:700!important}.ticket-detail-redesign .ticket-chat-role{background:#ccfbf1;border-radius:4px;padding:1px 6px;font-weight:600;line-height:normal;display:inline-flex;color:#0d9488!important;font-size:10px!important}.ticket-chat-author-email{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;max-width:280px;font-size:11px;overflow:hidden}.ticket-detail-redesign .ticket-chat-time{white-space:nowrap;flex:none;font-weight:400;color:#94a3b8!important;font-size:12px!important}.ticket-detail-redesign .ticket-chat-bubble,.ticket-detail-redesign .ticket-message-select-row.is-incoming .ticket-chat-bubble,.ticket-detail-redesign .ticket-message-select-row.is-outgoing .ticket-chat-bubble{background:#fff!important;min-height:0!important;padding:14px 0 0!important}.ticket-detail-redesign .ticket-rich-message,.ticket-detail-redesign .ticket-chat-bubble>p{color:#0f172a;font-size:14px;line-height:1.5}.ticket-detail-redesign .ticket-rich-message p{margin:0 0 12px}.ticket-detail-redesign .ticket-rich-message p:last-child{margin-bottom:0}.ticket-detail-redesign .ticket-rich-message ul,.ticket-detail-redesign .ticket-rich-message ol{gap:12px;margin:0;padding-left:25px;display:grid}.ticket-detail-redesign .ticket-rich-message li{color:#475569;padding-left:0;font-size:13px;line-height:1.4}.ticket-detail-redesign .ticket-rich-message li::marker{color:#0f172a;font-weight:700}.ticket-detail-redesign .ticket-rich-message strong{color:#0f172a;font-size:14px;font-weight:700}.ticket-detail-redesign .ticket-message-image-link{box-shadow:none;background:0 0;border-radius:0;overflow:visible;border:0!important}.ticket-detail-redesign .ticket-message-image-link>span{padding:6px 0 0}.ticket-detail-redesign .ticket-uploaded-image{box-shadow:none;background:0 0;border-radius:8px;border:0!important}.ticket-detail-redesign .ticket-chat-composer{background:#fff!important;border-top:1px solid #dbe3ec!important;padding:0!important}.ticket-detail-redesign .ticket-reply-form{display:block}.ticket-detail-redesign .ticket-chat-input-bar{box-shadow:none!important;border:0!important;border-radius:0!important}.ticket-detail-redesign .ticket-email-recipients{background:#fff;border-bottom:1px solid #edf1f5}.ticket-detail-redesign .ticket-email-to-row{min-height:46px;padding:8px 20px}.ticket-detail-redesign .ticket-email-recipient-primary{background:#f8fafc;border:1px solid #dbe3ec;border-radius:999px;align-items:center;gap:6px;min-width:0;padding:4px 9px;display:inline-flex}.ticket-detail-redesign .ticket-rich-editor-shell{border:0;min-height:112px;max-height:210px}.ticket-detail-redesign .ticket-rich-editor-shell .tiptap{min-height:112px;padding:14px 20px;font-size:12px}.ticket-detail-redesign .ticket-rich-editor-shell .tiptap:empty:before{content:"Write a professional reply here… Use rich text features below.";color:#94a3b8}.ticket-detail-redesign .ticket-editor-toolbar{background:#fff;border-top:0;min-height:50px;padding:6px 20px 10px}.ticket-send-meta{justify-content:flex-end;align-items:center;gap:12px;min-width:0;display:flex}.ticket-detail-redesign .ticket-replying-as{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;max-width:280px;padding:0;font-size:10px;overflow:hidden}.ticket-detail-redesign .ticket-chat-send{background:#0d9488;border-radius:7px;min-width:112px;height:38px;font-weight:600}.ticket-detail-redesign .ticket-chat-send:hover:not(:disabled){background:#0f766e!important}.ticket-detail-redesign .ticket-details-panel{border-left:1px solid #e2e8f0;gap:0!important}.ticket-detail-redesign .ticket-side-view{flex-direction:column;gap:20px;width:100%;display:flex}.ticket-detail-redesign .ticket-details-panel[data-panel-view=info] .ticket-side-workflow-view,.ticket-detail-redesign .ticket-details-panel[data-panel-view=workflow] .ticket-side-info-view{display:none}.ticket-detail-redesign .ticket-details-overview,.ticket-detail-redesign .ticket-side-card{box-shadow:none!important;background:#f8fafc!important;padding:16px!important}.ticket-detail-redesign .ticket-details-overview{flex-direction:column;display:flex}.ticket-detail-redesign .ticket-details-overview>div:first-child{margin-bottom:2px;min-height:42px!important}.ticket-detail-redesign .ticket-details-overview h2,.ticket-detail-redesign .ticket-side-card>h2,.ticket-detail-redesign .ticket-side-card>h3,.ticket-detail-redesign .ticket-journey-card h3{letter-spacing:.025em;text-transform:uppercase;margin:0;color:#94a3b8!important;font-size:11px!important;font-weight:700!important}.ticket-detail-redesign .ticket-requester-context-card{gap:14px;display:grid}.ticket-detail-redesign .ticket-requester-profile{grid-template-columns:42px minmax(0,1fr);align-items:center;gap:12px;display:grid}.ticket-detail-redesign .ticket-requester-avatar{color:#0d9488;background:#ccfbf1;border-radius:999px;place-items:center;width:42px;height:42px;font-size:14px;font-weight:700;display:grid}.ticket-detail-redesign .ticket-requester-profile>div:last-child{gap:2px;min-width:0;display:grid}.ticket-detail-redesign .ticket-requester-profile strong{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:700;overflow:hidden}.ticket-detail-redesign .ticket-requester-profile span{color:#475569;text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-detail-redesign .ticket-requester-meta{color:#475569;border-top:1px solid #e2e8f0;gap:6px;padding-top:12px;font-size:12px;display:grid}.ticket-detail-redesign .ticket-requester-meta strong{color:#0f172a;font-weight:600}.ticket-detail-redesign .ticket-side-card-heading{border-bottom:1px solid #e2e8f0;gap:2px;padding-bottom:12px;display:grid}.ticket-detail-redesign .ticket-side-card-heading h2{color:#94a3b8;letter-spacing:.025em;text-transform:uppercase;margin:0;font-size:11px;font-weight:700}.ticket-detail-redesign .ticket-side-card-heading span{color:#94a3b8;font-size:11px}.ticket-detail-redesign .ticket-info-card .ticket-detail-info-list{background:0 0;padding:4px 0 0}.ticket-detail-redesign .ticket-info-card .ticket-detail-row{border:0;min-height:32px!important}.ticket-detail-redesign .ticket-info-card .ticket-detail-row>span:first-child,.ticket-detail-redesign .ticket-info-tags-row>span{color:#475569!important;font-size:13px!important}.ticket-detail-redesign .ticket-info-card .ticket-detail-row>span:last-child{color:#0f172a;font-weight:600;font-size:13px!important}.ticket-detail-redesign .ticket-info-card .ticket-detail-row>span[style*=background]{font-size:12px!important}.ticket-detail-redesign .ticket-info-tags-row{justify-content:space-between;align-items:center;gap:10px;min-height:34px;display:flex}.ticket-detail-redesign .ticket-info-tags-row .ticket-detail-tags{border:0;justify-content:flex-end;width:auto;margin:0;padding:0!important}.ticket-detail-redesign .ticket-info-tags-row .ticket-detail-tags span{color:#166534!important;background:#dcfce7!important;border-radius:6px!important;padding:2px 8px!important;font-size:11px!important}.ticket-detail-redesign .ticket-responsibility-card{gap:12px;display:grid}.ticket-detail-redesign .ticket-responsibility-card>h2{border-bottom:1px solid #e2e8f0;padding-bottom:12px}.ticket-detail-redesign .ticket-responsibility-card .ticket-responsibility-list{background:0 0;padding:0}.ticket-detail-redesign .ticket-responsibility-card .ticket-responsibility-row{border:0;min-height:52px}.ticket-detail-redesign .ticket-responsibility-card .ticket-responsibility-row:nth-child(2)>span:first-child{color:#0d9488;background:#ccfbf1}.ticket-detail-redesign .ticket-details-heading-meta{display:none}.ticket-detail-redesign .ticket-details-accordion{border-color:#e1e7ef;border-radius:9px;margin-top:10px}.ticket-detail-redesign .ticket-details-accordion>summary{background:#fff;font-size:12px;font-weight:600;min-height:40px!important;padding:0 11px!important}.ticket-detail-redesign .ticket-detail-info-list,.ticket-detail-redesign .ticket-responsibility-list{background:#fff;padding:4px 11px}.ticket-detail-redesign .ticket-detail-row{min-height:32px!important;padding:5px 0!important}.ticket-detail-redesign .ticket-detail-row>span{font-size:11px!important}.ticket-detail-redesign .ticket-requester-card{background:#fff;margin:9px;padding:10px!important}.ticket-detail-redesign .ticket-workflow-card form{gap:10px!important}.ticket-detail-redesign .ticket-workflow-card label{color:#475569!important;margin-bottom:5px!important;font-size:10px!important;font-weight:600!important}.ticket-detail-redesign .ticket-workflow-card select,.ticket-detail-redesign .ticket-workflow-card input{border-radius:7px!important;min-height:34px!important;font-size:11px!important}.ticket-detail-redesign .ticket-workflow-card button[type=submit]{background:#0d9488;min-height:36px;font-size:12px;font-weight:600;border-radius:7px!important}.ticket-detail-redesign .ticket-workflow-sla-block{background:#fff!important;border-color:#dbe3ec!important;border-radius:9px!important}.ticket-detail-redesign .assignment-journey-scroll{max-height:330px}.ticket-detail-redesign .ticket-journey-card article{background:#fff!important;border-radius:8px!important}.ticket-detail-redesign .ticket-internal-notes-card textarea{font-size:11px;border-radius:7px!important;min-height:78px!important}.ticket-detail-redesign .ticket-internal-notes-card button[type=submit]{background:#0d9488;min-height:34px;font-size:11px;border-radius:7px!important}.ticket-detail-redesign .ticket-side-workflow-view{gap:14px}.ticket-detail-redesign .ticket-side-workflow-view>.ticket-side-card{overflow:hidden;background:#f8fafc!important;border-color:#dce5ea!important;padding:14px!important}.ticket-detail-redesign .ticket-workflow-card>h3,.ticket-detail-redesign .ticket-journey-heading,.ticket-detail-redesign .ticket-internal-notes-card>h3,.ticket-detail-redesign .ticket-department-history-card>h3{border-bottom:1px solid #e3e9ee;padding-bottom:11px}.ticket-detail-redesign .ticket-workflow-card form{margin-top:12px;gap:12px!important}.ticket-detail-redesign .ticket-workflow-card select,.ticket-detail-redesign .ticket-workflow-card input:not([type=checkbox]):not([type=hidden]){color:#172033!important;background:#fff!important;border-color:#d8e2e9!important;border-radius:8px!important;height:38px!important;min-height:38px!important;padding-inline:11px!important}.ticket-detail-redesign .ticket-workflow-card select:focus,.ticket-detail-redesign .ticket-workflow-card input:focus,.ticket-detail-redesign .ticket-internal-notes-card textarea:focus{border-color:#0d9488!important;outline:none!important;box-shadow:0 0 0 3px #0d94881c!important}.ticket-detail-redesign .ticket-assignment-section{border-top:1px solid #e3e9ee;gap:9px;padding-top:12px;display:grid}.ticket-detail-redesign .ticket-assignment-heading{margin:0!important}.ticket-detail-redesign .ticket-assignment-heading>span:first-child{color:#172033!important;font-size:12px!important;font-weight:650!important}.ticket-detail-redesign .ticket-active-members-summary{background:#effcf7;border:1px solid #bae6d7;border-radius:8px;padding:7px 9px;line-height:1.35;margin:0!important}.ticket-detail-redesign .ticket-active-members-summary.is-empty{background:#fffbeb;border-color:#fde1a8}.ticket-detail-redesign .ticket-agent-permission-manager{background:#fff!important;border-color:#dce5ea!important;border-radius:9px!important;margin-top:0!important;padding:10px!important}.ticket-detail-redesign .ticket-agent-permission-header{border-bottom:1px solid #edf1f4;padding-bottom:8px;margin-bottom:9px!important}.ticket-detail-redesign .ticket-agent-permission-header>span:first-child{color:#172033!important;font-size:11px!important;font-weight:650!important}.ticket-detail-redesign .ticket-agent-permission-actions{gap:4px!important}.ticket-detail-redesign .ticket-agent-permission-actions button{border-radius:6px!important;min-height:24px!important;padding:2px 7px!important;font-size:10px!important}.ticket-detail-redesign .ticket-agent-permission-list{gap:6px!important}.ticket-detail-redesign .ticket-agent-permission-row{min-height:39px;background:#fff!important;border-color:#e1e8ed!important;border-radius:8px!important;padding:7px 9px!important}.ticket-detail-redesign .ticket-agent-permission-row:hover{background:#f5fbf9!important;border-color:#b8d9d3!important}.ticket-detail-redesign .ticket-agent-permission-row.is-active{background:#edfbf5!important;border-color:#9fdfca!important}.ticket-detail-redesign .ticket-agent-permission-name{min-width:0}.ticket-detail-redesign .ticket-agent-permission-name>span{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.ticket-detail-redesign .ticket-agent-permission-name small{font-size:9px!important}.ticket-detail-redesign .ticket-agent-permission-status,.ticket-detail-redesign .ticket-agent-permission-count{flex:none;padding:2px 7px!important;font-size:9px!important}.ticket-detail-redesign .ticket-agent-permission-help{line-height:1.4;color:#64748b!important;border-color:#e8edef!important;margin-top:9px!important;padding:8px 2px 0!important;font-size:10px!important}.ticket-detail-redesign .ticket-workflow-sla-block{gap:10px;display:grid;background:#f4faf8!important;border-color:#cfe1df!important;border-radius:10px!important;padding:12px!important}.ticket-detail-redesign .ticket-workflow-sla-heading{border-bottom:1px solid #dce9e6;padding-bottom:9px;margin:0!important}.ticket-detail-redesign .ticket-workflow-sla-heading strong{color:#12353c!important;font-size:12px!important;font-weight:650!important}.ticket-detail-redesign .ticket-workflow-sla-policy{background:#fff!important;border-color:#dce7e5!important;border-radius:8px!important;padding:10px!important}.ticket-detail-redesign .ticket-workflow-sla-policy-head{min-height:20px}.ticket-detail-redesign .ticket-workflow-sla-metrics{gap:8px!important;margin-top:0!important}.ticket-detail-redesign .ticket-workflow-sla-metric{min-width:0;box-shadow:none!important;border-color:#dce5ea!important;border-radius:8px!important;padding:9px!important}.ticket-detail-redesign .ticket-workflow-sla-deadline{border-color:#cbded9!important;margin-top:0!important;padding-top:9px!important}.ticket-detail-redesign .ticket-workflow-card form>button[type=submit]{min-height:39px;margin-top:1px;background:#0d9488!important;border-radius:8px!important}.ticket-detail-redesign .ticket-workflow-autosave{color:#047857;background:#effcf7;border:1px solid #bae6d7;border-radius:8px;grid-template-columns:auto 1fr;align-items:center;column-gap:8px;padding:10px 12px;display:grid}.ticket-detail-redesign .ticket-workflow-autosave>span{background:#10b981;border-radius:50%;grid-row:1/3;width:9px;height:9px}.ticket-detail-redesign .ticket-workflow-autosave strong{font-size:11px;line-height:1.3}.ticket-detail-redesign .ticket-workflow-autosave small{color:#4b7f73;font-size:9px;line-height:1.3}.ticket-detail-redesign .ticket-workflow-autosave.is-saving{color:#0369a1;background:#f0f9ff;border-color:#bae6fd}.ticket-detail-redesign .ticket-workflow-autosave.is-saving>span{background:#0ea5e9;animation:.9s ease-in-out infinite ticket-workflow-saving-pulse}.ticket-detail-redesign .ticket-workflow-autosave.is-saving small{color:#5b7890}@keyframes ticket-workflow-saving-pulse{50%{opacity:.35;transform:scale(.75)}}.ticket-detail-redesign .ticket-workflow-card form>button[type=submit]:hover:not(:disabled),.ticket-detail-redesign .ticket-internal-notes-card button[type=submit]:hover:not(:disabled){background:#0f766e!important}.ticket-detail-redesign .ticket-journey-heading{margin-bottom:10px!important}.ticket-detail-redesign .assignment-journey-scroll{scrollbar-gutter:stable;padding-right:6px;gap:7px!important;max-height:440px!important;overflow-y:auto!important}.ticket-detail-redesign .assignment-journey-scroll::-webkit-scrollbar{width:5px}.ticket-detail-redesign .assignment-journey-scroll::-webkit-scrollbar-track{background:#f1f5f9;border-radius:9999px}.ticket-detail-redesign .assignment-journey-scroll::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:9999px}.ticket-detail-redesign .assignment-journey-scroll::-webkit-scrollbar-thumb:hover{background:#94a3b8}.ticket-detail-redesign .ticket-journey-step,.ticket-detail-redesign .ticket-journey-card article{box-shadow:none!important;background:#fff!important;border:1px solid #dfe7ec!important;border-left:3px solid #0d9488!important;border-radius:8px!important;padding:9px 10px!important}.ticket-detail-redesign .ticket-journey-step>div:first-child{margin-bottom:5px!important}.ticket-detail-redesign .ticket-journey-step>div:last-child{gap:4px!important;margin-top:0!important}.ticket-detail-redesign .ticket-journey-step>div:last-child>div{background:#fbfcfd!important;border-color:#edf1f4!important;padding:5px 7px!important}.ticket-detail-redesign .ticket-internal-notes-card{gap:0}.ticket-detail-redesign .ticket-internal-notes-card form{gap:9px!important;margin:11px 0 12px!important}.ticket-detail-redesign .ticket-internal-notes-card label{color:#334155!important;margin-bottom:5px!important;font-size:11px!important;font-weight:600!important}.ticket-detail-redesign .ticket-internal-notes-card textarea{color:#172033;line-height:1.45;background:#fff!important;border-color:#d8e2e9!important;border-radius:8px!important;min-height:74px!important;padding:10px!important;font-size:11px!important}.ticket-detail-redesign .ticket-internal-notes-card button[type=submit]{min-height:38px;font-size:11px;font-weight:650;background:#0d9488!important;border-radius:8px!important}.ticket-detail-redesign .ticket-internal-notes-card>div:last-child,.ticket-detail-redesign .ticket-department-history-card>div:last-child{gap:7px!important}.ticket-detail-redesign .ticket-internal-notes-card>div:last-child>p,.ticket-detail-redesign .ticket-department-history-card>div:last-child>p{background:#fff;border:1px dashed #d8e2e9;border-radius:8px;padding:9px 10px;color:#64748b!important;font-size:10px!important}.ticket-detail-redesign .ticket-department-history-card>h3{margin-bottom:10px!important}.ticket-detail-redesign .ticket-department-history-card article{background:#fff!important;border:1px solid #dfe7ec!important;border-left:3px solid #0d9488!important;border-radius:8px!important;padding:9px 10px!important}@media (min-width:1024px){.ticket-detail-redesign .ticket-chat-workspace{grid-template-columns:minmax(0,1fr) 340px!important}}@media (max-width:1180px) and (min-width:1024px){.ticket-detail-redesign .ticket-command-button.ticket-command-labeled span{display:none}.ticket-detail-redesign .ticket-command-button.ticket-command-labeled{width:34px;padding:0}}@media (max-width:1023px){.ticket-detail-redesign{overflow:auto}.ticket-detail-redesign .ticket-detail-app-body,.ticket-detail-redesign .ticket-chat-workspace,.ticket-detail-redesign .ticket-chat-conversation{height:auto!important;min-height:100dvh!important}.ticket-detail-redesign .ticket-chat-thread{min-height:360px;max-height:62dvh}.ticket-detail-redesign .ticket-details-panel{grid-template-columns:repeat(2,minmax(0,1fr));display:grid;height:auto!important}}@media (max-width:720px){.ticket-detail-redesign .ticket-chat-header{min-height:112px!important;padding:14px 14px 10px!important}.ticket-detail-redesign .ticket-chat-title-line h1{font-size:17px}.ticket-detail-redesign .ticket-command-bar{padding-inline:12px!important}.ticket-detail-redesign .ticket-command-button.ticket-command-labeled span{display:none}.ticket-detail-redesign .ticket-command-button.ticket-command-labeled{width:34px;padding:0}.ticket-detail-redesign .ticket-chat-thread{padding:14px 12px 18px!important}.ticket-detail-redesign .ticket-message-select-row,.ticket-detail-redesign .ticket-message-select-row.is-selectable{grid-template-columns:minmax(0,1fr)}.ticket-detail-redesign .ticket-message-checkbox{display:none}.ticket-detail-redesign .ticket-editor-toolbar{align-items:flex-end;padding-inline:12px}.ticket-detail-redesign .ticket-editor-tools{max-width:calc(100vw - 150px);overflow-x:auto}.ticket-detail-redesign .ticket-replying-as{display:none}.ticket-detail-redesign .ticket-details-panel{grid-template-columns:minmax(0,1fr);padding:12px!important}}.email-template-workspace .email-template-titlebar{align-items:center;display:flex}.email-template-workspace .email-template-reset-button{color:#0f766e;min-height:36px;font:inherit;cursor:pointer;background:#fff;border:1px solid #0d948852;border-radius:8px;justify-content:center;align-items:center;gap:7px;margin-left:auto;padding:8px 13px;font-size:12px;font-weight:600;transition:border-color .15s,background-color .15s,color .15s;display:inline-flex}.email-template-workspace .email-template-reset-button:hover:not(:disabled){background:#0d94880f;border-color:#0d9488}.email-template-workspace .email-template-reset-button:disabled{cursor:not-allowed;opacity:.45}.email-template-workspace .email-template-content{gap:24px}.email-template-feedback{width:100%}.email-template-layout{gap:24px;width:100%;min-width:0;display:grid}.email-template-form-column,.email-template-preview-column{min-width:0}.email-template-workspace .email-template-config-card{box-shadow:0 4px 3px #0f172a05;background:#fff!important;border-color:#e2e8f0!important;border-radius:12px!important;padding:20px!important}.email-template-workspace .email-template-config-card>div:first-child{border-bottom:1px solid #e2e8f0;padding-bottom:16px;margin-bottom:18px!important}.email-template-workspace .email-template-config-card>div:first-child h2{color:#0f172a;letter-spacing:-.01em!important;margin-bottom:4px!important;font-size:15px!important;font-weight:700!important}.email-template-workspace .email-template-config-card>div:first-child p{line-height:1.5;color:#64748b!important;font-size:12px!important}.email-template-form{gap:16px;width:100%;display:grid}.email-template-field-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.email-template-field{gap:7px;min-width:0;display:grid}.email-template-field label{color:#0f172a;font-size:12px;font-weight:600}.email-template-field input,.email-template-field textarea{color:#0f172a;width:100%;font:inherit;background:#fff;border:1px solid #dbe3ec;border-radius:8px;outline:0;font-size:13px;transition:border-color .15s,box-shadow .15s}.email-template-field input{height:40px;padding:0 12px}.email-template-field textarea{resize:vertical;min-height:90px;padding:11px 12px;line-height:1.5}.email-template-field input:focus,.email-template-field textarea:focus{border-color:#0d9488;box-shadow:0 0 0 3px #0d94881f}.email-template-field input:disabled,.email-template-field textarea:disabled{cursor:not-allowed;color:#64748b;opacity:.75;background:#f8fafc}.email-template-field-help{color:#64748b;font-size:11px;line-height:1.4}.email-template-variables{background:#0d94880b;border:1px solid #0d948833;border-radius:8px;padding:13px 14px;position:relative}.email-template-variables-title{color:#334155;align-items:center;gap:6px;margin-bottom:9px;font-size:12px;font-weight:600;display:flex}.email-template-variables-title svg{color:#0d9488}.email-template-variable-list{flex-wrap:wrap;gap:6px;display:flex}.email-template-variable{color:#0f766e;cursor:pointer;background:#fff;border:1px solid #0d948847;border-radius:6px;align-items:center;gap:4px;min-height:28px;padding:4px 8px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:10px;font-weight:500;transition:border-color .15s,background-color .15s,color .15s;display:inline-flex}.email-template-variable:hover{background:#0d94880f;border-color:#0d9488}.email-template-variable.is-copied{color:#fff;background:#0d9488;border-color:#0d9488}.email-template-copy-status{clip:rect(0, 0, 0, 0);white-space:nowrap;clip-path:inset(50%);width:1px;height:1px;position:absolute;overflow:hidden}.email-template-save-button{color:#fff;min-height:38px;font:inherit;cursor:pointer;background:#0d9488;border:1px solid #0d9488;border-radius:8px;justify-content:center;justify-self:end;align-items:center;gap:7px;padding:9px 16px;font-size:12px;font-weight:600;transition:background-color .15s;display:inline-flex}.email-template-save-button:hover:not(:disabled){background:#0f766e;border-color:#0f766e}.email-template-save-button:disabled{cursor:not-allowed;opacity:.45}.email-template-preview-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;overflow:hidden;box-shadow:0 4px 3px #0f172a05}.email-template-preview-toolbar{background:#fff;border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;gap:14px;min-height:56px;padding:12px 16px;display:flex}.email-template-preview-toolbar>div:first-child>span:last-child{color:#0f172a!important;font-weight:700!important}.email-template-preview-modes{background:#f1f5f9;border-radius:7px;align-items:center;gap:2px;padding:3px;display:inline-flex}.email-template-preview-mode{color:#64748b;min-height:28px;font:inherit;cursor:pointer;background:0 0;border:0;border-radius:5px;align-items:center;gap:5px;padding:5px 9px;font-size:11px;font-weight:500;display:inline-flex}.email-template-preview-mode:hover{color:#0f766e}.email-template-preview-mode.is-active{color:#0f766e;background:#fff;box-shadow:0 1px 2px #0f172a14}.email-template-preview-meta{overflow-wrap:anywhere}.email-template-preview-meta>div:nth-child(2){flex-wrap:wrap;gap:4px 16px}.email-template-preview-canvas{min-width:0;overflow:hidden}@media (min-width:1440px){.email-template-layout{grid-template-columns:minmax(0,1.04fr) minmax(460px,.96fr);align-items:start}.email-template-preview-column{position:sticky;top:20px}}@media (max-width:780px){.email-template-workspace .email-template-titlebar{flex-wrap:wrap}.email-template-workspace .email-template-reset-button{margin-left:60px}.email-template-preview-toolbar{flex-direction:column;align-items:flex-start}}@media (max-width:620px){.email-template-field-grid{grid-template-columns:minmax(0,1fr)}.email-template-save-button,.email-template-preview-modes{width:100%}.email-template-preview-mode{flex:1;justify-content:center}}.workspace-sidebar{color:#e5e7eb;width:250px;min-width:250px;height:100dvh;min-height:560px;box-shadow:none;background:#0b2626;border:1px solid #0b2626;grid-template-rows:auto minmax(0,1fr) auto;align-self:start;font-size:14px;transition:width .18s;display:grid;position:sticky;top:0;overflow:hidden}.workspace-sidebar.is-collapsed{width:72px;min-width:72px;max-width:72px}.workspace-sidebar.is-full-height{border-radius:0;align-self:stretch;width:250px;height:100dvh;min-height:100dvh;position:relative;top:auto}.workspace-sidebar-brand{border-bottom:1px solid #ffffff0f;justify-content:space-between;align-items:center;gap:10px;min-height:66px;padding:12px;display:flex}.workspace-sidebar-logo{background:#fff;border-radius:10px;flex:none;place-items:center;width:40px;height:40px;padding:5px;display:grid;box-shadow:0 4px 14px #00000024}.workspace-sidebar-brand-text{flex-direction:column;min-width:0;line-height:1.25;display:flex}.workspace-sidebar-brand-text strong{color:#fff;letter-spacing:.01em;white-space:nowrap;text-overflow:ellipsis;font-size:14px;font-weight:400;overflow:hidden}.workspace-sidebar-brand-text small{color:#ffffffa6;text-transform:uppercase;letter-spacing:.05em;white-space:nowrap;font-size:11px}.workspace-sidebar-collapse{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #ffffff1f;border-radius:8px;flex:none;place-items:center;width:34px;height:34px;display:grid}.workspace-sidebar-nav{align-content:start;gap:3px;min-height:0;padding:10px 8px 14px;display:grid;overflow-y:auto}.workspace-sidebar-label{color:#b8d4d6;letter-spacing:.08em;text-transform:uppercase;margin:4px 12px 8px;font-size:12px}.workspace-sidebar-link{color:#d3e4e6;border:1px solid #0000;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;min-height:40px;padding:0 10px;transition:color .16s,background .16s,border-color .16s;display:flex}.workspace-sidebar-link:hover{color:#fff;background:#125463}.workspace-sidebar-link.is-active{color:#fff;box-shadow:inset 3px 0 0 var(--brand-green);background:#165c66;border-color:#37757a}.workspace-sidebar-link.is-locked{opacity:.72}.workspace-sidebar-link.is-locked:hover{opacity:.95}.workspace-sidebar-lock-badge{color:#94a3b8;background:#00000038;border-radius:6px;flex:none;justify-content:center;align-items:center;width:22px;height:22px;display:inline-flex}.workspace-sidebar-link:hover .workspace-sidebar-lock-badge{color:#cbd5e1;background:#00000059}.workspace-sidebar-link-main{align-items:center;gap:11px;min-width:0;display:flex}.workspace-sidebar-link-main>span{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:400;overflow:hidden}.workspace-sidebar-badge{color:#cbd5e1;text-align:center;background:#00000042;border-radius:999px;flex:none;min-width:24px;padding:2px 7px;font-size:11.5px;font-weight:400;line-height:1.4}.workspace-sidebar-link.is-active .workspace-sidebar-badge{background:var(--brand-green);color:#003340}.workspace-sidebar-footer{border-top:1px solid #ffffff14;flex-direction:column;gap:6px;margin-top:auto;padding:10px 8px 8px;display:flex}.workspace-sidebar-user{align-items:center;gap:12px;min-width:0;display:flex}.workspace-sidebar-user-link{color:inherit;border:1px solid #0000;border-radius:8px;padding:8px;text-decoration:none;transition:background .14s,border-color .14s}.workspace-sidebar-user-link:hover,.workspace-sidebar-user-link:focus-visible,.workspace-sidebar-user-link.is-active{background:#125463;border-color:#ffffff14;outline:none}.workspace-sidebar-user-link .workspace-sidebar-user-copy{flex:1}.workspace-sidebar-user-arrow{color:#64748b;flex:none}.workspace-sidebar-avatar{color:#fff;background:#6d5dfc;border-radius:999px;flex:none;place-items:center;width:40px;height:40px;display:grid;box-shadow:0 8px 20px #8b5cf633}.workspace-sidebar-user-copy{min-width:0;display:grid}.workspace-sidebar-user-copy strong,.workspace-sidebar-user-copy small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.workspace-sidebar-user-copy strong{color:#fff}.workspace-sidebar-user-copy small{color:#94a3b8;margin-top:4px}.workspace-sidebar-signout{color:#e5e7eb;cursor:pointer;background:#ffffff0f;border:1px solid #ffffff14;border-radius:8px;justify-content:center;align-items:center;gap:8px;width:100%;min-height:40px;margin-top:2px;padding:0 12px;font-size:13px;font-weight:400;transition:background .14s,border-color .14s,color .14s;display:flex}.workspace-sidebar-signout:hover,.workspace-sidebar-signout:focus-visible{color:#fca5a5;background:#ef444429;border-color:#ef444459;outline:none}.workspace-sidebar.is-collapsed .workspace-sidebar-brand{flex-direction:column;padding:14px 9px 10px}.workspace-sidebar.is-collapsed .workspace-sidebar-nav{padding:10px 8px 14px}.workspace-sidebar.is-collapsed .workspace-sidebar-link{justify-content:center;min-height:46px;padding:0}.workspace-sidebar.is-collapsed .workspace-sidebar-footer{padding:10px 8px 12px}.workspace-sidebar.is-collapsed .workspace-sidebar-user{justify-content:center}.admin-profile-page{color:#111827;min-width:0;font-size:14px;overflow-x:hidden}.portal-shell-content .admin-profile-page{background:#fff;border:1px solid #dfe3eb;border-radius:8px;min-height:0;overflow:hidden;box-shadow:0 10px 28px #0f172a0a}.admin-profile-page h1,.admin-profile-page h2,.admin-profile-page p,.admin-profile-page dl,.admin-profile-page dd{margin:0}.admin-profile-page h1,.admin-profile-page h2,.admin-profile-page strong{font-weight:400}.admin-profile-heading{border-bottom:1px solid #dfe3eb;justify-content:space-between;align-items:center;gap:16px;padding:18px 20px;display:flex}.admin-profile-heading h1{margin-top:3px;font-size:14px}.admin-profile-heading p,.admin-profile-section-heading p,.admin-profile-security-note p{color:#64748b;margin-top:4px;font-size:13px}.admin-profile-eyebrow{color:#004050;font-size:12px}.admin-profile-status,.admin-profile-role{color:#15803d;align-items:center;gap:6px;font-size:12px;display:inline-flex}.admin-profile-status.is-inactive{color:#b91c1c}.admin-profile-feedback{border:1px solid;border-radius:8px;margin:14px 20px 0;padding:10px 12px}.admin-profile-feedback.is-success{color:#166534;background:#f0fdf4;border-color:#bbf7d0}.admin-profile-feedback.is-error{color:#991b1b;background:#fef2f2;border-color:#fecaca}.admin-profile-identity{background:#f8fafc;border-bottom:1px solid #dfe3eb;grid-template-columns:auto minmax(0,1fr) minmax(280px,.7fr);align-items:center;gap:16px;padding:20px;display:grid}.admin-profile-avatar{color:#fff;background:#004050;border-radius:8px;place-items:center;width:72px;height:72px;font-size:14px;display:grid}.admin-profile-identity-copy h2{margin-top:7px;font-size:14px}.admin-profile-identity-copy p{color:#64748b;align-items:center;gap:7px;margin-top:6px;display:flex}.admin-profile-meta{background:#fff;border:1px solid #dfe3eb;border-radius:8px;grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.admin-profile-meta div{padding:12px}.admin-profile-meta div+div{border-left:1px solid #dfe3eb}.admin-profile-meta dt{color:#64748b;font-size:12px}.admin-profile-meta dd{margin-top:5px}.admin-profile-layout{grid-template-columns:minmax(0,1.35fr) minmax(300px,.65fr);min-width:0;display:grid}.admin-profile-form-section,.admin-profile-overview{padding:20px}.admin-profile-overview{background:#fbfcfe;border-left:1px solid #dfe3eb}.admin-profile-section-heading{align-items:flex-start;gap:10px;padding-bottom:14px;display:flex}.admin-profile-section-heading>svg{color:#004050}.admin-profile-section-heading h2{font-size:14px}.admin-profile-form{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.admin-profile-form label{gap:7px;min-width:0;display:grid}.admin-profile-form input,.admin-profile-form select,.admin-profile-form textarea{color:#111827;width:100%;min-width:0;font:inherit;box-sizing:border-box;background:#fff;border:1px solid #d7deea;border-radius:8px}.admin-profile-form input,.admin-profile-form select{height:44px;padding:0 12px}.admin-profile-form textarea{resize:vertical;min-height:96px;padding:11px 12px}.admin-profile-form input:focus,.admin-profile-form select:focus,.admin-profile-form textarea:focus{border-color:#004050;outline:2px solid #dbe7ff}.admin-profile-form .admin-profile-readonly-input{color:#475569;cursor:default;background:#f8fafc;border-color:#e2e8f0}.admin-profile-field{min-width:0}.admin-profile-field .service-select-label{margin-bottom:7px;font-weight:400}.admin-profile-signature-field,.admin-profile-password-field{grid-column:1/-1}.admin-profile-password-field small{color:#64748b;font-size:12px}.admin-profile-input-wrap{display:block;position:relative}.admin-profile-input-wrap svg{color:#64748b;position:absolute;top:14px;left:12px}.admin-profile-input-wrap input{padding-left:38px}.admin-profile-form-actions{grid-column:1/-1;justify-content:flex-end;display:flex}.admin-profile-form-actions button{color:#fff;min-height:42px;font:inherit;cursor:pointer;background:#004050;border:0;border-radius:8px;align-items:center;gap:8px;padding:0 16px;display:inline-flex}.admin-profile-form-actions button:hover{background:#264bd1}.admin-profile-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.admin-profile-summary-item{background:#fff;border:1px solid #dfe3eb;border-radius:8px;align-items:center;gap:10px;padding:12px;display:flex}.admin-profile-summary-item>span{color:#004050;background:#edf7f5;border-radius:8px;place-items:center;width:34px;height:34px;display:grid}.admin-profile-summary-item div{display:grid}.admin-profile-summary-item small{color:#64748b;margin-top:3px;font-size:12px}.admin-profile-security-note{background:#f8fafc;border:1px solid #dfe3eb;border-radius:8px;gap:10px;margin-top:14px;padding:13px;display:flex}.admin-profile-security-note>svg{color:#16a34a;flex:none}@media (max-width:900px){.admin-profile-identity{grid-template-columns:auto minmax(0,1fr)}.admin-profile-meta{grid-column:1/-1}.admin-profile-layout{grid-template-columns:minmax(0,1fr)}.admin-profile-overview{border-top:1px solid #dfe3eb;border-left:0}}@media (max-width:640px){.admin-profile-heading{flex-direction:column;align-items:flex-start}.admin-profile-identity{grid-template-columns:minmax(0,1fr)}.admin-profile-avatar{width:56px;height:56px}.admin-profile-meta,.admin-profile-form,.admin-profile-summary-grid{grid-template-columns:minmax(0,1fr)}.admin-profile-meta div+div{border-top:1px solid #dfe3eb;border-left:0}.admin-profile-password-field,.admin-profile-signature-field,.admin-profile-form-actions{grid-column:auto}}.ticket-chat-thread{isolation:isolate;position:relative;background:#fff!important}.ticket-detail-rail{z-index:10;color:#a7adb8;background:#090909;border-right:1px solid #202020;flex-direction:column;align-items:center;min-height:0;padding:14px 8px 12px;display:flex;position:relative;overflow-y:auto}.ticket-detail-rail-logo{color:#0b0f14;background:#4ade80;border-radius:13px;place-items:center;width:46px;height:46px;margin-bottom:16px;transition:transform .14s,box-shadow .14s;display:grid}.ticket-detail-rail-logo:hover{transform:translateY(-1px);box-shadow:0 8px 24px #4ade8047}.ticket-detail-rail-nav{flex-direction:column;flex:1;align-items:center;gap:6px;width:100%;display:flex}.ticket-detail-rail-link{color:#969ca7;text-align:center;border-radius:10px;flex-direction:column;justify-content:center;align-items:center;gap:4px;width:60px;min-height:58px;font-size:10px;line-height:1.05;transition:color .12s,background .12s,transform .12s;display:flex;position:relative}.ticket-detail-rail-link:hover,.ticket-detail-rail-link.is-active{color:#fff;background:#282828}.ticket-detail-rail-link:hover{transform:translateY(-1px)}.ticket-detail-rail-user{color:#fff;background:#7c3aed;border:2px solid #343434;border-radius:50%;flex:none;place-items:center;width:38px;height:38px;margin-top:14px;font-size:11px;display:grid}.ticket-chat-date{display:none}.ticket-refresh-icon.is-refreshing{animation:.7s linear infinite ticket-refresh-spin}.agent-icon-action{color:#475569;cursor:pointer;background:#fff;border:1px solid #d7dee9;border-radius:8px;flex:0 0 40px;place-items:center;width:40px;height:40px;padding:0;text-decoration:none;transition:color .14s,background .14s,border-color .14s,box-shadow .14s;display:inline-grid;position:relative}.agent-icon-action:hover,.agent-icon-action:focus-visible{color:#00566a;background:#edf7f5;border-color:#9ebcf8;outline:none;box-shadow:0 5px 14px #0040501f}.agent-icon-action.is-primary{color:#fff;background:#004050;border-color:#004050}.agent-icon-action.is-primary:hover,.agent-icon-action.is-primary:focus-visible{color:#fff;background:#003340;border-color:#003340}.agent-icon-action.is-danger{color:#dc2626;background:#fff7f7;border-color:#fecaca}.agent-icon-action.is-danger:hover,.agent-icon-action.is-danger:focus-visible{color:#fff;background:#dc2626;border-color:#dc2626}.agent-icon-action.is-warning{color:#d97706;background:#fffbeb;border-color:#fde68a}.agent-icon-action.is-warning:hover,.agent-icon-action.is-warning:focus-visible{color:#fff;background:#d97706;border-color:#d97706}.agent-icon-action.is-success{color:#059669;background:#ecfdf5;border-color:#a7f3d0}.agent-icon-action.is-success:hover,.agent-icon-action.is-success:focus-visible{color:#fff;background:#059669;border-color:#059669}.agent-icon-action.is-disabled,.agent-icon-action:disabled{opacity:.42;cursor:not-allowed;box-shadow:none}.agent-action-tooltip{z-index:60;color:#fff;opacity:0;visibility:hidden;pointer-events:none;background:#111827;border-radius:6px;width:max-content;max-width:190px;padding:6px 9px;font-size:12px;font-weight:400;line-height:1.3;transition:opacity 90ms,transform 90ms,visibility 90ms;position:absolute;bottom:calc(100% + 8px);left:50%;transform:translate(-50%,3px);box-shadow:0 8px 20px #0f172a33}.agent-icon-action:hover .agent-action-tooltip,.agent-icon-action:focus-visible .agent-action-tooltip{opacity:1;visibility:visible;transform:translate(-50%)}.table-shell-refreshbar{justify-content:flex-end;padding:10px 14px;display:flex}.table-refresh-button{color:#475569;cursor:pointer;background:#fff;border:1px solid #d7dee9;border-radius:8px;flex:0 0 38px;place-items:center;width:38px;height:38px;padding:0;transition:color .14s,background .14s,border-color .14s,box-shadow .14s;display:inline-grid;position:relative}.table-refresh-button:hover,.table-refresh-button:focus-visible{color:#00566a;background:#edf7f5;border-color:#9ebcf8;outline:none;box-shadow:0 5px 14px #0040501f}.table-refresh-button:disabled{opacity:.55;cursor:wait}.table-refresh-button>span{z-index:80;color:#fff;opacity:0;visibility:hidden;pointer-events:none;background:#111827;border-radius:6px;width:max-content;max-width:190px;padding:6px 9px;font-size:12px;line-height:1.3;transition:opacity 90ms,transform 90ms,visibility 90ms;position:absolute;bottom:calc(100% + 8px);left:50%;transform:translate(-50%,3px);box-shadow:0 8px 20px #0f172a33}.table-refresh-button:hover>span,.table-refresh-button:focus-visible>span{opacity:1;visibility:visible;transform:translate(-50%)}.category-workspace{border:1px solid var(--border);background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 14px 40px #0f172a0d}.category-workspace-header,.category-directory-header{justify-content:space-between;align-items:center;gap:20px;display:flex}.category-workspace-header{border-bottom:1px solid var(--border);min-height:86px;padding:18px 22px}.category-workspace-heading,.category-editor-title,.category-name-cell{align-items:center;display:flex}.category-workspace-heading{gap:12px}.category-workspace-icon,.category-editor-title>span{color:#004050;background:#edf7f5;place-items:center;display:grid}.category-workspace-icon{border-radius:8px;flex:0 0 42px;width:42px;height:42px}.category-workspace-heading h2,.category-editor-title h3,.category-directory-header h3{color:#111827;letter-spacing:0;margin:0}.category-workspace-heading h2{font-size:19px;font-weight:400}.category-workspace-heading p,.category-editor-title p,.category-directory-header p{color:#64748b;margin:4px 0 0;font-size:13px;line-height:1.45}.category-workspace-stats{align-items:center;gap:8px;display:flex}.category-new-service-button{color:#fff;white-space:nowrap;background:#004050;border:1px solid #004050;border-radius:8px;justify-content:center;align-items:center;gap:6px;min-height:34px;padding:7px 11px;font-size:12px;font-weight:400;text-decoration:none;display:inline-flex}.category-new-service-button:hover,.category-new-service-button:focus-visible{background:#003340;outline:none}.category-workspace-stats>span,.category-directory-actions>span{color:#64748b;white-space:nowrap;background:#f8fafc;border:1px solid #dfe6f0;border-radius:999px;padding:7px 10px;font-size:12px}.category-workspace-stats strong{color:#1e293b;font-weight:400}.category-editor-grid{border-bottom:1px solid var(--border);background:#fbfcfe}.category-editor-form{background:#fff;grid-template-columns:minmax(0,1fr);align-items:end;gap:14px 16px;padding:18px 22px 20px;display:grid}.category-editor-form.is-active{background:#f8fbff;box-shadow:inset 0 3px #004050}.category-editor-title{grid-column:1/-1;gap:10px;min-height:38px}.category-editor-title>span{border:1px solid #dbe7ff;border-radius:8px;flex:0 0 38px;width:38px;height:38px}.category-editor-title h3,.category-directory-header h3{font-size:15px;font-weight:400}.category-form-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;min-width:0;display:grid}.category-form-fields.is-create{grid-template-columns:repeat(2,minmax(0,1fr))}.category-form-fields .is-wide{grid-column:1/-1}.category-form-fields input,.category-form-fields textarea{outline:none;transition:border-color .14s,box-shadow .14s;border-radius:8px!important}.category-form-fields textarea{height:64px;min-height:64px!important}.category-form-fields input:focus,.category-form-fields textarea:focus{box-shadow:0 0 0 3px #0040501a;border-color:#69bba3!important}.category-form-fields input:disabled,.category-form-fields textarea:disabled{color:#94a3b8;cursor:not-allowed;background:#f1f4f8!important}.category-submit-button,.category-cancel-button{border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:40px;font-size:13px;font-weight:400;text-decoration:none;display:inline-flex}.category-submit-button{color:#fff;cursor:pointer;background:#004050;border:1px solid #004050;flex:none;padding:9px 14px}.category-submit-button:hover:not(:disabled){background:#003340;border-color:#003340}.category-submit-button:disabled{color:#94a3b8;cursor:not-allowed;background:#e9edf4;border-color:#d9e0eb}.category-edit-actions{justify-content:flex-end;align-items:center;gap:8px;padding-bottom:1px;display:flex}.sub-service-manager{border-bottom:1px solid var(--border);background:#f8fbff;padding:18px 22px 20px}.sub-service-manager-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:14px;display:flex}.sub-service-manager-header h3{color:#111827;margin:0;font-size:15px;font-weight:400}.sub-service-manager-header p{color:#64748b;margin:4px 0 0;font-size:12px}.sub-service-manager-header-actions{align-items:center;gap:8px;display:flex}.sub-service-manager-header-actions>span,.sub-service-manager-header-actions>a{color:#2854c5;white-space:nowrap;background:#edf7f5;border:1px solid #cfe0ff;border-radius:999px;padding:6px 9px;font-size:11px;text-decoration:none}.sub-service-manager-header-actions>a{color:#475569;background:#fff;border-color:#d9e0ea}.sub-service-manager-grid{grid-template-columns:minmax(280px,.8fr) minmax(320px,1.2fr);gap:14px;display:grid}.sub-service-form,.sub-service-list{background:#fff;border:1px solid #dce5f2;border-radius:10px;padding:14px}.sub-service-form{gap:12px;display:grid}.sub-service-form-actions{justify-content:flex-end;gap:8px;display:flex}.sub-service-list{align-content:start;gap:8px;max-height:310px;display:grid;overflow-y:auto}.sub-service-list article{background:#fbfcfe;border:1px solid #e5eaf1;border-radius:8px;justify-content:space-between;align-items:center;gap:12px;padding:10px 11px;display:flex}.sub-service-list article>div:first-child{gap:3px;min-width:0;display:grid}.sub-service-list strong,.sub-service-list small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.sub-service-list strong{color:#1e293b;font-size:13px}.sub-service-list small{color:#758195;font-size:11px}.sub-service-actions{align-items:center;gap:5px;display:flex}.sub-service-actions a,.sub-service-actions button{color:#526176;cursor:pointer;background:#fff;border:1px solid #dce4ef;border-radius:7px;place-items:center;width:30px;height:30px;padding:0;display:grid}.sub-service-actions .is-delete{color:#dc2626}.category-cancel-button{color:#475569;background:#fff;border:1px solid #d7dee9;padding:9px 14px}.category-cancel-button:hover{color:#00566a;background:#edf7f5;border-color:#9ebcf8}.category-directory-header{min-height:70px;padding:15px 22px}.category-directory-actions,.email-review-tools{align-items:center;gap:8px;display:flex}.table-directory-toolbar{flex:1;justify-content:flex-end;align-items:center;gap:10px;min-width:0;display:flex}.table-directory-search{flex:0 320px;width:min(320px,100%);min-width:190px;position:relative}.table-directory-search>svg{color:#64748b;pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.table-directory-search input{color:#172033;background:#fff;border:1px solid #d7dee9;border-radius:8px;outline:none;width:100%;min-height:40px;padding:9px 12px 9px 38px}.table-directory-search input:focus{border-color:#69bba3;box-shadow:0 0 0 3px #0040501a}.table-section-tools{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.sla-workspace{border:1px solid var(--border);background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 14px 40px #0f172a0d}.sla-directory-section+.sla-directory-section{border-top:1px solid var(--border)}.sla-section-header,.sla-section-toolbar,.sla-section-heading,.sla-section-actions{align-items:center;display:flex}.sla-section-header{justify-content:space-between;gap:16px;min-height:72px;padding:14px 20px}.sla-section-heading{gap:12px;min-width:0}.sla-section-heading>span{color:#004050;background:#edf7f5;border:1px solid #dbe7ff;border-radius:8px;flex:0 0 40px;place-items:center;width:40px;height:40px;display:grid}.sla-section-heading h2{color:#172033;margin:0;font-size:16px}.sla-section-heading p{color:#64748b;margin:4px 0 0;line-height:1.4}.sla-section-count{color:#64748b;white-space:nowrap;background:#f8fafc;border:1px solid #dfe6f0;border-radius:999px;flex:none;padding:7px 10px}.sla-header-actions{align-items:center;gap:10px;display:flex}.sla-add-policy-btn{color:#fff;white-space:nowrap;background:#004050;border:1px solid #004050;border-radius:8px;align-items:center;gap:6px;min-height:36px;padding:0 14px;font-size:13px;font-weight:400;text-decoration:none;transition:background .14s,border-color .14s;display:inline-flex}.sla-add-policy-btn:hover{background:#003340;border-color:#003340}.sla-manage-priorities-btn{color:#334155;white-space:nowrap;background:#fff;border:1px solid #cbd5e1;border-radius:8px;justify-content:center;align-items:center;gap:6px;min-height:36px;padding:7px 11px;font-size:12px;font-weight:400;text-decoration:none;display:inline-flex}.sla-manage-priorities-btn:hover{color:#004050;background:#f8fafc;border-color:#94a3b8}.sla-editor-card{border-top:1px solid var(--border);border-bottom:1px solid var(--border);background:#fbfcfe}.sla-editor-form{background:#fff;flex-direction:column;gap:16px;padding:18px 22px 20px;display:flex}.sla-editor-form.is-active{background:#f8fbff;box-shadow:inset 0 3px #004050}.sla-editor-header{justify-content:space-between;align-items:center;display:flex}.sla-editor-title{align-items:center;gap:12px;display:flex}.sla-editor-title>span{color:#004050;background:#edf7f5;border:1px solid #dbe7ff;border-radius:8px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.sla-editor-title h3{color:#0f172a;margin:0;font-size:15px;font-weight:400}.sla-editor-title p{color:#64748b;margin:3px 0 0;font-size:13px}.sla-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}@media (max-width:768px){.sla-form-grid{grid-template-columns:1fr}}.sla-form-group{flex-direction:column;gap:6px;display:flex}.sla-priority-targets{background:#fff;border:1px solid #dbe3ec;border-radius:10px;overflow:hidden}.sla-priority-targets-head,.sla-priority-target-row{grid-template-columns:minmax(130px,.55fr) repeat(2,minmax(0,1fr));align-items:center;gap:16px;display:grid}.sla-priority-targets-head{color:#263746;background:#f8fafc;border-bottom:1px solid #dbe3ec;padding:10px 14px;font-size:12px;font-weight:400}.sla-priority-targets-head b{color:#ef4444}.sla-priority-target-row{padding:11px 14px}.sla-priority-target-row+.sla-priority-target-row{border-top:1px solid #edf1f5}.sla-priority-target-row label{display:block}.sla-priority-target-row label>span{display:none}.sla-priority-label,.sla-table-target-list>span{align-items:center;gap:8px;display:inline-flex}.sla-priority-label strong{color:#1e293b;font-size:13px;font-weight:400}.sla-priority-dot{background:#94a3b8;border-radius:999px;flex:0 0 8px;width:8px;height:8px;display:inline-block}.sla-priority-dot.is-low{background:#22c55e}.sla-priority-dot.is-medium{background:#f59e0b}.sla-priority-dot.is-high{background:#ef4444}.sla-priority-targets>small{color:#64748b;background:#f8fafc;border-top:1px solid #dbe3ec;padding:9px 14px;font-size:11px;display:block}.sla-custom-priority-form{grid-template-columns:minmax(220px,1.2fr) 90px repeat(2,minmax(190px,1fr));align-items:end;gap:14px;display:grid}.sla-priority-color-input{cursor:pointer;background:#fff;border:1px solid #d7dee9;border-radius:8px;width:100%;height:42px;padding:4px}.sla-priority-directory{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:10px;padding:16px 20px 20px;display:grid}.sla-priority-card{background:#fff;border:1px solid #dbe3ec;border-radius:9px;align-items:center;gap:10px;min-height:58px;padding:10px 12px;display:flex}.sla-priority-card.is-built-in{background:#f8fafc}.sla-priority-card>div:nth-child(2){flex:1;gap:2px;min-width:0;display:grid}.sla-priority-card strong{color:#17212b;font-size:13px}.sla-priority-card small{color:#64748b;text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.sla-priority-card-actions{align-items:center;gap:5px;display:inline-flex}.sla-priority-card-actions form{display:inline-flex}.sla-custom-badge{color:#4f46e5;text-transform:uppercase;background:#eef2ff;border-radius:999px;padding:2px 6px;font-size:9px;font-weight:400}.sla-table-target-list{color:#475569;gap:6px;font-size:12px;display:grid}.sla-table-target-list.is-values{color:#0f172a;font-weight:400}.sla-policy-manager-list{background:#f8fafc;gap:14px;padding:16px 20px 20px;display:grid}.sla-policy-manager-card{background:#fff;border:1px solid #dbe3ec;border-radius:12px;overflow:hidden;box-shadow:0 1px 2px #0f172a06}.sla-policy-manager-card.is-default{border-color:#99d5ca;box-shadow:inset 3px 0 #0f9f7f}.sla-policy-manager-card.is-selected{outline-offset:-2px;outline:2px solid #00405029}.sla-policy-manager-card-head{background:#fff;border-bottom:1px solid #e7edf3;justify-content:space-between;align-items:center;gap:16px;padding:14px 16px;display:flex}.sla-policy-manager-identity{align-items:center;gap:11px;min-width:0;display:flex}.sla-policy-manager-icon{color:#004050;background:#edf7f5;border:1px solid #cfe6e1;border-radius:9px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.sla-policy-manager-title-row{align-items:center;gap:8px;display:flex}.sla-policy-manager-title-row h3{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:15px;font-weight:400;overflow:hidden}.sla-policy-manager-identity p{color:#64748b;margin:3px 0 0;font-size:11px}.sla-default-badge{color:#059669;background:#ecfdf5;border:1px solid #a7f3d0;border-radius:999px;align-items:center;gap:4px;padding:2px 7px;font-size:10px;font-weight:400;display:inline-flex}.sla-policy-manager-actions,.sla-policy-manager-actions form{align-items:center;gap:7px;display:inline-flex}.sla-policy-action{color:#334155;white-space:nowrap;cursor:pointer;background:#fff;border:1px solid #cbd5e1;border-radius:8px;justify-content:center;align-items:center;gap:5px;min-height:34px;padding:7px 10px;font-family:inherit;font-size:11px;font-weight:400;text-decoration:none;display:inline-flex}.sla-policy-action:hover{background:#f8fafc;border-color:#94a3b8}.sla-policy-action.is-primary{color:#004050;background:#edf7f5;border-color:#99d5ca}.sla-policy-action.is-secondary{color:#0369a1}.sla-policy-action.is-danger{color:#dc2626;border-color:#fecaca}.sla-policy-action.is-danger:hover{background:#fef2f2;border-color:#fca5a5}.sla-policy-target-matrix{border:1px solid #e2e8f0;border-radius:9px;margin:12px 16px 16px;display:grid;overflow:hidden}.sla-policy-target-head,.sla-policy-target-item{grid-template-columns:minmax(130px,1.2fr) minmax(130px,1fr) minmax(130px,1fr);align-items:center;display:grid}.sla-policy-target-head{color:#64748b;letter-spacing:.03em;text-transform:uppercase;background:#f8fafc;min-height:34px;font-size:10px;font-weight:400}.sla-policy-target-head>span,.sla-policy-target-item>span{padding:8px 12px}.sla-policy-target-head>span+span,.sla-policy-target-item>span+span{border-left:1px solid #e7edf3}.sla-policy-target-item{color:#0f172a;min-height:42px;font-size:12px}.sla-policy-target-item+.sla-policy-target-item{border-top:1px solid #edf1f5}.sla-policy-target-item>span:not(.sla-policy-target-name){align-items:baseline;gap:7px;display:flex}.sla-policy-target-item>span>strong{font-size:13px}.sla-policy-target-item>span>small{color:#94a3b8;font-size:10px}.sla-policy-target-name{align-items:center;gap:8px;display:inline-flex}.sla-policy-target-name>small{color:#64748b;background:#f1f5f9;border-radius:999px;margin-left:auto;padding:2px 6px;font-size:9px;font-weight:400}.sla-policy-empty-state{color:#64748b;text-align:center;border:1px dashed #cbd5e1;border-radius:12px;align-content:center;place-items:center;gap:6px;min-height:180px;display:grid}.sla-policy-empty-state strong{color:#334155;font-size:14px}.sla-policy-empty-state span{font-size:12px}@media (max-width:768px){.sla-custom-priority-form{grid-template-columns:1fr}.sla-priority-targets-head{display:none}.sla-priority-target-row{grid-template-columns:1fr;gap:8px}.sla-priority-target-row label>span{color:#64748b;margin-bottom:5px;font-size:11px;font-weight:400;display:block}.sla-policy-manager-card-head{flex-direction:column;align-items:flex-start}.sla-policy-manager-actions{flex-wrap:wrap;width:100%}.sla-policy-target-head,.sla-policy-target-item{grid-template-columns:minmax(120px,1.2fr) repeat(2,minmax(90px,1fr))}}.sla-form-actions{justify-content:flex-end;align-items:center;gap:10px;padding-top:8px;display:flex}.sla-cancel-button{color:#475569;background:#fff;border:1px solid #d7dee9;border-radius:8px;justify-content:center;align-items:center;min-height:38px;padding:8px 16px;font-size:13px;font-weight:400;text-decoration:none;transition:all .14s;display:inline-flex}.sla-cancel-button:hover{color:#0f172a;background:#f8fafc;border-color:#cbd5e1}.sla-submit-button{color:#fff;cursor:pointer;background:#004050;border:1px solid #004050;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 18px;font-size:13px;font-weight:400;transition:all .14s;display:inline-flex}.sla-submit-button:hover{background:#003340;border-color:#003340}.sla-section-toolbar{border-top:1px solid var(--border);border-bottom:1px solid var(--border);background:#fbfcfe;justify-content:space-between;gap:12px;padding:10px 20px}.sla-section-actions{flex:none;gap:8px}.sla-directory-section>div:last-child{margin:14px 20px 18px;font-size:14px}.assignment-history-table table{min-width:980px}.assignment-history-table th{background:#f8fafc!important;padding-top:14px!important;padding-bottom:14px!important}.assignment-history-row{transition:background-color .14s,box-shadow .14s}.assignment-history-row:hover{background:#f8fbfa;box-shadow:inset 3px 0 #14b8a6}.assignment-history-row>td{border-bottom:1px solid var(--border);vertical-align:middle;padding:15px 14px}.assignment-history-ticket{color:inherit;gap:4px;text-decoration:none;display:grid}.assignment-history-ticket>span{color:#00566a;align-items:center;gap:5px;display:inline-flex}.assignment-history-ticket strong,.assignment-owner strong,.assignment-actor strong,.assignment-history-time strong{font-weight:400}.assignment-history-ticket small,.assignment-activity-cell small{color:#64748b;text-overflow:ellipsis;font-size:12px;line-height:1.4;display:block;overflow:hidden}.assignment-history-ticket small{white-space:nowrap}.assignment-ownership-flow{grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);align-items:center;gap:8px;display:grid}.assignment-owner,.assignment-actor{align-items:center;gap:8px;min-width:0;display:flex}.assignment-owner>span:last-child{min-width:0;display:grid}.assignment-owner small{color:#94a3b8;text-transform:uppercase;font-size:10px;line-height:1.2}.assignment-owner strong,.assignment-actor strong{color:#334155;text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.assignment-owner-avatar,.assignment-actor>span{color:#475569;background:#eef2f6;border-radius:50%;flex:0 0 30px;place-items:center;width:30px;height:30px;font-size:10px;font-weight:400;display:grid}.assignment-owner.is-current .assignment-owner-avatar{color:#006b57;background:#dff5ed}.assignment-owner.is-unassigned .assignment-owner-avatar{color:#94a3b8;background:#f1f5f9}.assignment-flow-arrow{color:#0f766e;background:#edf7f5;border-radius:50%;place-items:center;width:26px;height:26px;display:grid}.assignment-activity-cell{justify-items:start;gap:6px;display:grid}.assignment-activity-badge{white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;min-height:24px;padding:3px 9px;font-size:11px;font-weight:400;display:inline-flex}.assignment-activity-badge.is-self,.assignment-activity-badge.is-assigned{color:#047857;background:#ecfdf5;border-color:#a7f3d0}.assignment-activity-badge.is-team{color:#0369a1;background:#f0f9ff;border-color:#bae6fd}.assignment-activity-badge.is-reassigned{color:#4338ca;background:#eef2ff;border-color:#c7d2fe}.assignment-activity-badge.is-removed,.assignment-activity-badge.is-unassigned{color:#a16207;background:#fffbeb;border-color:#fde68a}.assignment-actor>span{color:#00566a;background:#e4f3ef}.assignment-history-time{color:#334155;white-space:nowrap;gap:3px;display:grid}.assignment-history-time small{color:#64748b;font-size:12px}.assignment-history-empty{color:#64748b;text-align:center;padding:44px 20px!important}.assignment-history-empty svg,.assignment-history-empty strong,.assignment-history-empty span{margin:0 auto;display:block}.assignment-history-empty strong{color:#334155;margin-top:8px;font-weight:400}.assignment-history-empty span{margin-top:4px;font-size:12px}@media (max-width:720px){.sla-section-header,.sla-section-toolbar{flex-direction:column;align-items:stretch}.sla-section-actions{justify-content:space-between}.sla-section-toolbar .table-directory-search{width:100%}.sla-directory-section>div:last-child{margin-left:12px;margin-right:12px}}.dashboard-table-search{width:190px;position:relative}.dashboard-table-search>svg{color:#64748b;pointer-events:none;position:absolute;top:50%;left:10px;transform:translateY(-50%)}.dashboard-table-search input:not([type=hidden]){background:#fff;border:1px solid #d7dee9;border-radius:8px;outline:none;width:100%;min-height:34px;padding:7px 9px 7px 32px}.dashboard-table-search input:focus{border-color:#69bba3;box-shadow:0 0 0 3px #0040501a}.category-table-wrap{border-top:1px solid var(--border);scrollbar-gutter:stable;max-height:min(48vh,560px);overflow:hidden auto}.category-table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:0}.category-table th{z-index:2;color:#64748b;border-bottom:1px solid var(--border);text-align:left;text-transform:uppercase;background:#f8fafc;padding:12px 18px;font-size:11px;font-weight:400;position:sticky;top:0}.category-table th:first-child{width:42%}.category-table th:nth-child(2){width:14%}.category-table th:nth-child(3){width:10%}.category-table th:nth-child(4){width:34%}.category-table td{border-bottom:1px solid var(--border);color:#334155;vertical-align:middle;height:68px;padding:10px 18px;font-size:13px}.category-table tbody tr{background:#fff;transition:background .12s}.category-table tbody tr:hover{background:#f8fbff}.category-table tbody tr.is-selected{background:#edf4ff;box-shadow:inset 3px 0 #004050}.category-name-cell{gap:12px;min-width:0}.category-name-cell>span{color:#00566a;background:#e3f3ed;border-radius:8px;flex:0 0 34px;place-items:center;width:34px;height:34px;font-size:13px;font-weight:400;display:grid}.category-name-cell>div{min-width:0}.category-name-cell strong,.category-name-cell small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.category-name-cell strong{color:#172033;font-size:14px;font-weight:400}.category-name-cell small{color:#718096;margin-top:3px;font-size:12px}.category-route-status{color:#64748b;text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:7px;max-width:100%;display:inline-flex;overflow:hidden}.category-route-status i{background:#cbd5e1;border-radius:50%;flex:0 0 7px;width:7px;height:7px}.category-route-status.is-mapped i{background:#16a34a}.category-ticket-count{color:#334155;background:#eef2f7;border-radius:999px;place-items:center;min-width:30px;height:26px;padding:0 8px;font-size:12px;display:inline-grid}.category-row-actions{text-align:right}.category-manage-action{color:#2854c5;white-space:nowrap;background:#edf7f5;border:1px solid #cddbf6;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:36px;padding:7px 10px;font-size:12px;font-weight:400;text-decoration:none;display:inline-flex}.category-manage-action:hover,.category-manage-action:focus-visible{background:#dfe9ff;border-color:#8faef2;outline:none}.customer-directory{border:1px solid var(--border);background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 14px 40px #0f172a0d}.customer-directory-header,.customer-directory-heading,.customer-directory-toolbar,.customer-pagination,.customer-name-cell,.customer-email{align-items:center;display:flex}.customer-directory-header{border-bottom:1px solid var(--border);justify-content:space-between;gap:18px;min-height:82px;padding:16px 20px}.customer-directory-heading{gap:12px;min-width:0}.customer-directory-heading>span{color:#004050;background:#edf7f5;border-radius:8px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.customer-directory-heading h2{color:#111827;letter-spacing:0;margin:0;font-size:18px;font-weight:400}.customer-directory-heading p{color:#64748b;margin:4px 0 0;font-size:13px}.customer-directory-toolbar{flex:none;gap:14px}.customer-add-button{color:#fff;min-height:38px;font:inherit;white-space:nowrap;cursor:pointer;background:#004050;border:1px solid #004050;border-radius:7px;justify-content:center;align-items:center;gap:7px;padding:8px 13px;font-size:13px;font-weight:600;line-height:1;transition:background .15s,border-color .15s,transform .15s;display:inline-flex;box-shadow:0 1px 2px #00405029}.customer-add-button:hover,.customer-add-button:focus-visible{background:#006279;border-color:#006279;outline:none}.customer-add-button:active{transform:translateY(1px)}.customer-create-backdrop{z-index:1200;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a85;place-items:center;padding:24px;animation:.16s ease-out customer-dialog-fade-in;display:grid;position:fixed;inset:0}.customer-create-dialog{background:#fff;border:1px solid #dbe3ec;border-radius:14px;width:min(720px,100%);max-height:min(820px,100vh - 48px);animation:.2s ease-out customer-dialog-enter;overflow:hidden auto;box-shadow:0 24px 70px #0f172a3d}.customer-create-dialog-header{background:linear-gradient(135deg,#f7fbfa 0%,#fff 70%);border-bottom:1px solid #e2e8f0;align-items:center;gap:12px;padding:20px 22px;display:flex;position:relative}.customer-create-dialog-icon{color:#006b5f;background:#dff5ef;border-radius:10px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.customer-create-dialog-header h2{color:#0f172a;letter-spacing:-.015em;margin:0;font-size:18px;font-weight:650}.customer-create-dialog-header p{color:#64748b;margin:3px 38px 0 0;font-size:12.5px}.customer-create-close{color:#64748b;cursor:pointer;background:#fff;border:1px solid #dbe3ec;border-radius:8px;place-items:center;width:34px;height:34px;display:grid;position:absolute;top:18px;right:18px}.customer-create-close:hover,.customer-create-close:focus-visible{color:#0f172a;border-color:#b9c6d6;outline:none}.customer-create-form{padding:22px}.customer-create-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.customer-create-field{gap:7px;min-width:0;display:grid}.customer-create-field-wide{grid-column:1/-1}.customer-create-field>span{color:#344054;font-size:12.5px;font-weight:600}.customer-create-field>span b{color:#dc2626;font-weight:600}.customer-create-field input,.customer-create-field select{box-sizing:border-box;color:#111827;width:100%;min-height:42px;font:inherit;background:#fff;border:1px solid #cfd8e5;border-radius:8px;outline:none;padding:9px 11px;font-size:13.5px;transition:border-color .15s,box-shadow .15s}.customer-create-field input::placeholder{color:#98a2b3}.customer-create-field input:focus,.customer-create-field select:focus{border-color:#0d9488;box-shadow:0 0 0 3px #0d94881f}.customer-create-field small{color:#667085;font-size:11.5px;line-height:1.35}.customer-password-control{grid-template-columns:minmax(0,1fr) 42px auto;display:grid}.customer-password-control input{border-radius:8px 0 0 8px}.customer-password-control>button{color:#475569;min-height:42px;font:inherit;cursor:pointer;background:#f8fafc;border:1px solid #cfd8e5;border-left:0;justify-content:center;align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.customer-password-control>button:hover,.customer-password-control>button:focus-visible{color:#00566a;background:#edf7f5;outline:none}.customer-password-control>.customer-password-generate{border-radius:0 8px 8px 0;padding:0 12px}.customer-welcome-email-option{cursor:pointer;background:#f3faf8;border:1px solid #cce7df;border-radius:9px;align-items:flex-start;gap:10px;margin-top:18px;padding:13px 14px;display:flex}.customer-welcome-email-option>input{accent-color:#007f71;flex:none;width:16px;height:16px;margin:2px 0 0}.customer-welcome-email-icon{color:#007f71;background:#dff5ef;border-radius:7px;flex:0 0 30px;place-items:center;width:30px;height:30px;display:grid}.customer-welcome-email-option strong,.customer-welcome-email-option small{display:block}.customer-welcome-email-option strong{color:#164e48;font-size:12.5px;font-weight:650}.customer-welcome-email-option small{color:#52756f;margin-top:2px;font-size:11.5px;line-height:1.35}.customer-create-actions{background:#f8fafc;border-top:1px solid #e2e8f0;justify-content:flex-end;gap:10px;margin:20px -22px -22px;padding:15px 22px;display:flex}.customer-create-cancel,.customer-create-submit{min-height:40px;font:inherit;cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:7px;padding:9px 15px;font-size:13px;font-weight:600;display:inline-flex}.customer-create-cancel{color:#475569;background:#fff;border:1px solid #cfd8e5}.customer-create-submit{color:#fff;background:#004050;border:1px solid #004050}.customer-create-submit:hover,.customer-create-submit:focus-visible{background:#006279;border-color:#006279;outline:none}.customer-create-cancel:hover,.customer-create-cancel:focus-visible{background:#f8fafc;border-color:#aab8c8;outline:none}.customer-create-submit:disabled{cursor:wait;opacity:.72}.customer-create-submit .is-spinning{animation:.8s linear infinite customer-create-spin}@keyframes customer-dialog-fade-in{0%{opacity:0}to{opacity:1}}@keyframes customer-dialog-enter{0%{opacity:0;transform:translateY(10px)scale(.985)}to{opacity:1;transform:translateY(0)scale(1)}}@keyframes customer-create-spin{to{transform:rotate(360deg)}}@media (max-width:640px){.customer-create-backdrop{align-items:end;padding:0}.customer-create-dialog{border-radius:16px 16px 0 0;width:100%;max-height:calc(100vh - 20px)}.customer-create-dialog-header,.customer-create-form{padding-left:18px;padding-right:18px}.customer-create-fields{grid-template-columns:minmax(0,1fr)}.customer-create-field-wide{grid-column:auto}.customer-password-control{grid-template-columns:minmax(0,1fr) 42px}.customer-password-control>.customer-password-generate{border-top:0;border-left:1px solid #cfd8e5;border-radius:0 0 8px 8px;grid-column:1/-1;min-height:38px}.customer-password-control input{border-radius:8px 0 0}.customer-create-actions{margin-left:-18px;margin-right:-18px;padding-left:18px;padding-right:18px}}.customer-total{color:#64748b;white-space:nowrap;background:#f8fafc;border:1px solid #dfe6f0;border-radius:999px;padding:7px 10px;font-size:12px}.customer-total strong{color:#1e293b;font-weight:400}.customer-pagination{color:#64748b;white-space:nowrap;gap:3px;font-size:13px}.customer-pagination>span:first-child{margin-right:5px}.customer-pagination a,.customer-pagination .is-disabled{color:#475569;border-radius:50%;place-items:center;width:34px;height:34px;text-decoration:none;display:grid}.customer-pagination a:hover,.customer-pagination a:focus-visible{color:#00566a;background:#edf7f5;outline:none}.customer-pagination .is-disabled{color:#cbd5e1}.customer-table-scroll{height:clamp(360px,100vh - 250px,720px);overflow:auto}.customer-table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:1080px}.customer-table th,.customer-table td{box-sizing:border-box}.customer-table th{z-index:3;border-bottom:1px solid var(--border);color:#64748b;text-align:left;text-transform:uppercase;letter-spacing:.03em;background:#f8fafc;height:44px;padding:10px 18px;font-size:11px;font-weight:400;position:sticky;top:0}.customer-table th:first-child,.customer-table td:first-child{text-align:center;width:44px;min-width:44px;max-width:44px;padding:0 8px 0 16px}.customer-table th:nth-child(2),.customer-table td:nth-child(2){width:19%;min-width:170px}.customer-table th:nth-child(3),.customer-table td:nth-child(3){width:22%;min-width:190px}.customer-table th:nth-child(4),.customer-table td:nth-child(4){width:20%;min-width:190px}.customer-table th:nth-child(5),.customer-table td:nth-child(5){text-align:center;width:7%;min-width:65px}.customer-table th:nth-child(6),.customer-table td:nth-child(6){width:10%;min-width:90px}.customer-table th:nth-child(7),.customer-table td:nth-child(7){text-align:right;width:18%;min-width:195px;padding-right:20px}@keyframes customer-sla-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.customer-sla-spin{animation:1s linear infinite customer-sla-spin}.customer-table td{border-bottom:1px solid var(--border);color:#334155;vertical-align:middle;height:68px;padding:10px 18px;font-size:13px}.customer-table tbody tr{background:#fff;transition:background .12s,box-shadow .12s}.customer-table tbody tr:hover{background:#f8fbff;box-shadow:inset 3px 0 #004050}.customer-name-cell{gap:12px;min-width:0}.customer-name-cell>span{color:#fff;background:#004050;border-radius:50%;flex:0 0 36px;place-items:center;width:36px;height:36px;font-size:12px;font-weight:400;display:grid}.customer-name-cell>div{min-width:0}.customer-name-cell strong,.customer-name-cell small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.customer-name-cell strong{color:#172033;font-size:14px;font-weight:400}.customer-name-cell small{color:#718096;margin-top:3px;font-size:12px}.customer-email{color:#52627a;text-overflow:ellipsis;white-space:nowrap;gap:7px;min-width:0;overflow:hidden}.customer-email svg{color:#94a3b8;flex:none}.customer-ticket-count{color:#00566a;background:#e3f3ed;border-radius:999px;place-items:center;min-width:30px;height:26px;padding:0 8px;font-size:12px;font-weight:400;display:inline-grid}.customer-table time{color:#64748b;white-space:nowrap}.customer-row-actions{text-align:right;white-space:nowrap;padding-right:20px}.customer-row-actions .agent-icon-action{border-radius:6px;flex:0 0 32px;width:32px;height:32px}.customer-portal-action-btn{color:#fff;cursor:pointer;white-space:nowrap;background:#004050;border:1px solid #0040504d;border-radius:6px;align-items:center;gap:6px;height:32px;padding:0 11px;font-size:12px;font-weight:400;line-height:1;text-decoration:none;transition:all .16s;display:inline-flex}.customer-portal-action-btn:hover{color:#fff;background:#002d38;transform:translateY(-1px);box-shadow:0 4px 12px #00405038}.customer-portal-action-btn:active{transform:translateY(0)}.customer-portal-action-btn svg{flex-shrink:0}.customer-workspace-overview{box-sizing:border-box;color:#0f172a;background:#f5f7fa;align-content:start;gap:24px;min-height:100dvh;padding:24px;display:grid}.customer-workspace-header{justify-content:space-between;align-items:center;gap:20px;min-width:0;min-height:42px;display:flex}.customer-workspace-heading{min-width:0}.customer-workspace-heading h1{color:#0f172a;letter-spacing:-.03em;margin:0;font-size:24px;font-weight:700;line-height:1.2}.customer-workspace-heading p{color:#64748b;margin:4px 0 0;font-size:13px}.customer-workspace-actions{flex:none;justify-content:flex-end;align-items:center;gap:12px;min-width:0;display:flex}.customer-workspace-actions .customer-add-button,.customer-workspace-actions .table-refresh-button{height:38px;min-height:38px;box-shadow:none;border-radius:8px}.customer-workspace-actions .customer-add-button{background:#0d9488;border-color:#0d9488;padding-inline:16px}.customer-workspace-actions .customer-add-button:hover,.customer-workspace-actions .customer-add-button:focus-visible{background:#0f766e;border-color:#0f766e}.customer-workspace-actions .table-directory-search{width:min(310px,24vw);min-width:220px;min-height:38px;box-shadow:none;background:#fff;border-color:#dbe3ec;border-radius:8px}.customer-overview-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;display:grid}.customer-overview-card{box-sizing:border-box;background:#fff;border:1px solid #e2e8f0;border-radius:12px;justify-content:space-between;align-items:flex-start;gap:16px;min-width:0;min-height:112px;padding:16px;display:flex;box-shadow:0 4px 3px #0f172a05}.customer-overview-card>div{min-width:0;display:grid}.customer-overview-card>div>span{color:#64748b;font-size:13px;font-weight:500}.customer-overview-card>div>strong{color:#0f172a;font-variant-numeric:tabular-nums;letter-spacing:-.025em;margin-top:8px;font-size:24px;font-weight:700;line-height:1}.customer-overview-card>div>small{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;margin-top:8px;font-size:11px;overflow:hidden}.customer-overview-icon{color:#475569;background:#e2e8f0;border-radius:7px;flex:0 0 30px;place-items:center;width:30px;height:30px;display:grid}.customer-overview-card.is-success .customer-overview-icon{color:#15803d;background:#dcfce7}.customer-overview-card.is-warning .customer-overview-icon{color:#b45309;background:#fef3c7}.customer-overview-card.is-info .customer-overview-icon{color:#0369a1;background:#e0f2fe}.customer-workspace-overview .customer-directory{min-width:0;box-shadow:none;background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden}.customer-workspace-overview .customer-directory-header{border-bottom:1px solid #e8edf3;min-height:66px;padding:14px 18px}.customer-workspace-overview .customer-directory-heading{gap:0}.customer-workspace-overview .customer-directory-heading>span{display:none}.customer-workspace-overview .customer-directory-heading h2{color:#0f172a;letter-spacing:-.01em;font-size:15px;font-weight:700}.customer-workspace-overview .customer-directory-heading p{color:#94a3b8;margin-top:3px;font-size:11.5px}.customer-workspace-overview .customer-directory-toolbar{gap:8px}.customer-workspace-overview .customer-total{box-sizing:border-box;background:#f1f5f9;border:0;border-radius:6px;min-height:28px;padding:5px 9px;font-size:11px}.customer-workspace-overview .customer-pagination{font-size:12px}.customer-workspace-overview .customer-pagination a,.customer-workspace-overview .customer-pagination .is-disabled{border-radius:6px;width:28px;height:28px}.customer-status-tabs{scrollbar-width:none;background:#fff;border-bottom:1px solid #e8edf3;align-items:flex-end;gap:4px;min-height:48px;padding:0 18px;display:flex;overflow-x:auto}.customer-status-tabs::-webkit-scrollbar{display:none}.customer-status-tabs a{color:#64748b;flex:none;align-items:center;gap:7px;min-height:48px;padding:0 12px;font-size:12.5px;font-weight:500;text-decoration:none;display:inline-flex;position:relative}.customer-status-tabs a:after{content:"";background:0 0;border-radius:999px 999px 0 0;height:2px;position:absolute;bottom:0;left:12px;right:12px}.customer-status-tabs a:hover,.customer-status-tabs a:focus-visible,.customer-status-tabs a.is-active{color:#0f766e;outline:none}.customer-status-tabs a.is-active:after{background:#0d9488}.customer-status-tabs a.is-warning.is-active{color:#b45309}.customer-status-tabs a.is-warning.is-active:after{background:#f59e0b}.customer-status-tabs a strong{color:#64748b;background:#f1f5f9;border-radius:999px;place-items:center;min-width:20px;height:20px;padding:0 5px;font-size:10px;font-weight:600;display:inline-grid}.customer-status-tabs a.is-success.is-active strong{color:#15803d;background:#dcfce7}.customer-status-tabs a.is-warning.is-active strong{color:#b45309;background:#fef3c7}.customer-directory-body{min-width:0}.customer-workspace-overview .customer-selection-bar{background:#f8fafc;border-top:0;border-bottom:1px solid #e8edf3;min-height:52px;padding:10px 18px}.customer-workspace-overview .customer-selection-bar.has-selection{background:#ecfaf6;border-bottom-color:#bcecdf}.customer-bulk-form{flex-wrap:wrap;align-items:center;gap:6px;margin:0;display:flex}.customer-bulk-action{color:#475569;min-height:30px;font:inherit;cursor:pointer;background:#fff;border:1px solid #dbe3ec;border-radius:7px;justify-content:center;align-items:center;gap:5px;padding:5px 9px;font-size:11.5px;font-weight:600;line-height:1;transition:border-color .15s,background .15s,color .15s;display:inline-flex}.customer-bulk-action.is-activate:not(:disabled){color:#047857;background:#ecfdf5;border-color:#a7f3d0}.customer-bulk-action.is-deactivate:not(:disabled){color:#b45309;background:#fffbeb;border-color:#fde68a}.customer-bulk-action.is-delete:not(:disabled){color:#dc2626;background:#fff7f7;border-color:#fecaca}.customer-bulk-action:disabled{color:#b6c1cf;cursor:not-allowed;background:#f8fafc;border-color:#e8edf3}.customer-workspace-overview .ticket-select-all-label,.customer-workspace-overview .ticket-selection-hint{font-size:12px}.customer-workspace-overview .customer-table-scroll{scrollbar-color:#cbd5e1 transparent;scrollbar-width:thin;height:clamp(360px,100dvh - 390px,680px)}.customer-workspace-overview .customer-table th{color:#94a3b8;letter-spacing:.055em;background:#f8fafc;border-bottom-color:#e2e8f0;height:40px;padding-top:0;padding-bottom:0;font-size:10.5px;font-weight:600}.customer-workspace-overview .customer-table td{border-bottom-color:#e8edf3;height:62px;padding-top:8px;padding-bottom:8px}.customer-workspace-overview .customer-table tbody tr:hover{background:#f4fbf9;box-shadow:inset 3px 0 #0d9488}.customer-workspace-overview .customer-table tbody tr.is-selected{background:#e8f7f3;box-shadow:inset 3px 0 #0d9488}.customer-workspace-overview .customer-table tbody tr.is-deactivated:not(.is-selected){background:#fcfcfd}.customer-workspace-overview .customer-name-cell>span{background:#0f766e;flex-basis:34px;width:34px;height:34px;font-weight:600}.customer-workspace-overview .customer-name-cell strong{color:#0f172a;font-size:13px;font-weight:600}.customer-workspace-overview .customer-name-cell small,.customer-workspace-overview .customer-email,.customer-workspace-overview .customer-table time{font-size:11.5px}.customer-workspace-overview .customer-ticket-count{color:#0f766e;background:#e6f7f3;min-width:28px;height:24px;font-weight:600}.customer-row-action-group{white-space:nowrap;background:#f8fafc;border:1px solid #e2e8f0;border-radius:9px;justify-content:flex-end;align-items:center;gap:3px;padding:3px;display:inline-flex}.customer-row-action-form{flex:none;margin:0;display:inline-flex}.customer-action-portal,.customer-action-icon{box-sizing:border-box;height:30px;font:inherit;cursor:pointer;border:0;border-radius:6px;justify-content:center;align-items:center;transition:background .15s,color .15s,box-shadow .15s;display:inline-flex}.customer-action-portal{color:#fff;background:#0d9488;gap:6px;padding:0 10px;font-size:11.5px;font-weight:600;line-height:1}.customer-action-portal:hover,.customer-action-portal:focus-visible{color:#fff;background:#0f766e;outline:none}.customer-action-portal.is-activate{background:#16a34a}.customer-action-portal.is-activate:hover,.customer-action-portal.is-activate:focus-visible{background:#15803d}.customer-action-icon{color:#526175;background:#fff;flex:0 0 30px;width:30px;padding:0;text-decoration:none;position:relative}.customer-action-icon.is-view:hover,.customer-action-icon.is-view:focus-visible{color:#0369a1;background:#e0f2fe;outline:none}.customer-action-icon.is-warning{color:#b45309}.customer-action-icon.is-warning:hover,.customer-action-icon.is-warning:focus-visible{color:#92400e;background:#fef3c7;outline:none}.customer-action-icon.is-danger{color:#dc2626}.customer-action-icon.is-danger:hover,.customer-action-icon.is-danger:focus-visible{color:#b91c1c;background:#fee2e2;outline:none}.customer-action-icon.is-disabled{color:#94a3b8;cursor:not-allowed}.customer-action-icon .agent-action-tooltip{z-index:12;color:#fff;pointer-events:none;opacity:0;visibility:hidden;background:#0f172a;border-radius:5px;width:max-content;max-width:180px;padding:5px 8px;font-size:10.5px;font-weight:500;line-height:1.2;transition:opacity .12s,transform .12s,visibility .12s;position:absolute;bottom:calc(100% + 7px);left:auto;right:0;transform:translateY(3px)}.customer-action-icon:hover .agent-action-tooltip,.customer-action-icon:focus-visible .agent-action-tooltip{opacity:1;visibility:visible;transform:translateY(0)}.customer-workspace-overview .customer-table-empty{color:#64748b;text-align:center;height:240px;padding:36px 16px!important}.customer-workspace-overview .customer-table-empty>div{place-items:center;gap:8px;display:grid}@media (max-width:1180px){.customer-workspace-header{flex-direction:column;align-items:flex-start}.customer-workspace-actions{justify-content:flex-start;width:100%}.customer-workspace-actions .table-directory-search{width:min(420px,100%)}}@media (max-width:900px){.customer-overview-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-workspace-overview .customer-directory-header{flex-direction:column;align-items:flex-start}.customer-workspace-overview .customer-directory-toolbar{justify-content:space-between;width:100%}}@media (max-width:640px){.customer-workspace-overview{gap:18px;padding:16px}.customer-workspace-heading h1{font-size:22px}.customer-workspace-actions{grid-template-columns:1fr 40px;display:grid}.customer-workspace-actions .customer-add-button,.customer-workspace-actions .table-directory-search{width:100%;min-width:0}.customer-workspace-actions .customer-add-button{grid-column:1/-1}.customer-overview-grid{gap:10px}.customer-overview-card{min-height:100px;padding:13px}.customer-overview-card>div>strong{font-size:21px}.customer-overview-icon{flex-basis:28px;width:28px;height:28px}.customer-workspace-overview .customer-selection-bar{align-items:flex-start;gap:10px}.customer-workspace-overview .customer-table-scroll{height:max(420px,100dvh - 430px)}}.portal-impersonation-banner{margin-bottom:2px;animation:.2s ease-out fadeInDown}.portal-exit-impersonation-btn:hover{filter:brightness(1.08);transform:translateY(-1px)}.portal-exit-impersonation-btn:active{transform:translateY(0)}.helpdesk-dashboard{gap:16px;display:grid}.dashboard-overview-header,.dashboard-overview-heading,.dashboard-overview-actions,.dashboard-live-status,.dashboard-overview-heading p,.dashboard-chart-legend,.dashboard-chart-legend span{align-items:center;display:flex}.dashboard-overview-header{border:1px solid var(--border);background:#fff;border-radius:8px;justify-content:space-between;gap:16px;min-height:72px;padding:14px 16px;box-shadow:0 10px 28px #0f172a0a}.dashboard-overview-heading{gap:11px;min-width:0}.dashboard-overview-heading>span{color:#004050;background:#edf7f5;border-radius:8px;flex:0 0 40px;place-items:center;width:40px;height:40px;display:grid}.dashboard-overview-heading h2{color:#111827;letter-spacing:0;margin:0;font-size:17px;font-weight:400}.dashboard-overview-heading p{color:#64748b;gap:5px;margin:4px 0 0;font-size:12px}.dashboard-overview-actions{flex:none;gap:9px}.dashboard-live-status{color:#15803d;white-space:nowrap;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:999px;gap:7px;padding:7px 10px;font-size:12px}.dashboard-live-status i{background:#16a34a;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #16a34a1f}.dashboard-live-status.is-refreshing i{animation:.9s ease-in-out infinite dashboard-live-pulse}.dashboard-live-status.is-paused{color:#64748b;background:#f8fafc;border-color:#dbe3ec}.dashboard-live-status.is-paused i{box-shadow:none;background:#94a3b8}.dashboard-auto-refresh-control{align-items:stretch;display:inline-flex}.dashboard-auto-refresh-control .dashboard-live-status{border-radius:999px 0 0 999px}.dashboard-auto-refresh-control label{align-items:stretch;display:flex}.dashboard-auto-refresh-control select{color:#166534;min-width:70px;font:inherit;cursor:pointer;background:#f0fdf4;border:1px solid #bbf7d0;border-left:0;border-radius:0 999px 999px 0;outline:0;padding:0 8px;font-size:11px}.dashboard-auto-refresh-control:focus-within select{border-color:#86efac;box-shadow:0 0 0 3px #16a34a1a}.dashboard-auto-refresh-control.is-paused select{color:#64748b;background:#f8fafc;border-color:#dbe3ec}.dashboard-monitor-toggle{color:#475569;min-height:36px;font:inherit;cursor:pointer;background:#fff;border:1px solid #dbe3ec;border-radius:8px;justify-content:center;align-items:center;gap:7px;padding:0 11px;font-size:11px;transition:border-color .16s,background .16s,color .16s;display:inline-flex}.dashboard-monitor-toggle:hover,.dashboard-monitor-toggle.is-active{color:#0f766e;background:#edf7f5;border-color:#82b8b4}html.dashboard-monitor-mode,html.dashboard-monitor-mode body{min-width:100%;min-height:100%;background:#eef4f6!important}html.dashboard-monitor-mode .admin-app-shell,.dashboard-monitor-mode .admin-app-shell{background:#eef4f6!important;min-height:100vh!important}html.dashboard-monitor-mode .admin-mobile-header,.dashboard-monitor-mode .admin-mobile-header,html.dashboard-monitor-mode .workspace-sidebar,.dashboard-monitor-mode .workspace-sidebar,html.dashboard-monitor-mode .workspace-sidebar-backdrop,.dashboard-monitor-mode .workspace-sidebar-backdrop{display:none!important}html.dashboard-monitor-mode .admin-app-shell-layout,.dashboard-monitor-mode .admin-app-shell-layout{width:100%!important;max-width:100%!important;min-height:100vh!important;margin:0!important;padding:0!important;display:block!important}html.dashboard-monitor-mode .admin-app-shell-content,.dashboard-monitor-mode .admin-app-shell-content{width:100%!important;min-width:100%!important;max-width:100%!important;min-height:100vh!important;margin:0!important;padding:0!important;display:block!important}html.dashboard-monitor-mode .admin-app-shell-surface,.dashboard-monitor-mode .admin-app-shell-surface{width:100%!important;max-width:100%!important;box-shadow:none!important;background:0 0!important;border:0!important;min-height:100vh!important;padding:clamp(14px,1.2vw,24px)!important;display:block!important}html.dashboard-monitor-mode .helpdesk-dashboard,.dashboard-monitor-mode .helpdesk-dashboard{flex-direction:column!important;gap:clamp(16px,1.4vw,24px)!important;width:100%!important;max-width:100%!important;height:auto!important;min-height:auto!important;display:flex!important}.dashboard-monitor-mode .dashboard-table-grid,.dashboard-monitor-mode .dashboard-attention-section{display:none!important}.dashboard-monitor-mode .dashboard-overview-header{border-radius:12px;min-height:74px;padding:14px 20px}.dashboard-monitor-mode .dashboard-overview-heading h2{font-size:clamp(20px,1.4vw,24px);font-weight:500}.dashboard-monitor-mode .dashboard-overview-heading p{font-size:13px;font-weight:400}.dashboard-monitor-mode .dashboard-stat-grid{gap:14px}.dashboard-monitor-mode .dashboard-stat-card{border-radius:12px;min-height:120px;padding:16px 18px}.dashboard-monitor-mode .dashboard-stat-card p:first-child{font-weight:400;font-size:13px!important}.dashboard-monitor-mode .dashboard-stat-card h2{margin:8px 0 6px!important;font-size:clamp(28px,1.9vw,36px)!important;font-weight:500!important}.dashboard-monitor-mode .dashboard-stat-comparison{font-size:12px;font-weight:400}.dashboard-monitor-mode .dashboard-chart-card{border-radius:12px}.dashboard-monitor-mode .dashboard-chart-card-header{min-height:60px;padding:12px 18px}.dashboard-monitor-mode .dashboard-chart-card-heading h2{font-size:15px;font-weight:500}.dashboard-monitor-mode .dashboard-chart-card-heading p,.dashboard-monitor-mode .dashboard-chart-metric{font-size:12px;font-weight:400}.dashboard-monitor-mode .dashboard-chart-canvas{height:clamp(230px,22vh,300px);min-height:230px;padding:14px 16px 8px}.dashboard-monitor-mode .dashboard-donut-total strong{font-size:26px;font-weight:500}.dashboard-monitor-mode .dashboard-donut-total span,.dashboard-monitor-mode .dashboard-chart-legend span,.dashboard-monitor-mode .dashboard-status-legend span{font-weight:400;font-size:12px!important}.dashboard-monitor-mode .dashboard-infrastructure-section{background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden;box-shadow:0 4px 20px #0f172a0a}.dashboard-monitor-mode .dashboard-infrastructure-heading{background:#fbfcfe;border-bottom:1px solid #edf2f7;min-height:62px;padding:14px 22px}.dashboard-monitor-mode .dashboard-infrastructure-title{gap:12px}.dashboard-monitor-mode .dashboard-infrastructure-title>span{color:#004050;background:#e8f3f5;border:1px solid #d0e4e8;border-radius:9px;flex:0 0 38px;width:38px;height:38px}.dashboard-monitor-mode .dashboard-infrastructure-heading h2{color:#0f172a;font-size:16px;font-weight:500}.dashboard-monitor-mode .dashboard-infrastructure-heading p{color:#64748b;margin-top:2px;font-size:13px;font-weight:400}.dashboard-monitor-mode .dashboard-infrastructure-heading>span,.dashboard-monitor-mode .dashboard-infrastructure-period{color:#64748b;background:#fff;border:1px solid #e2e8f0;border-radius:999px;padding:5px 12px;font-size:12px;font-weight:400}.dashboard-monitor-mode .dashboard-infrastructure-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;padding:18px 22px;display:grid}.dashboard-monitor-mode .dashboard-infrastructure-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;transition:transform .16s,box-shadow .16s,border-color .16s;overflow:hidden;box-shadow:0 2px 6px #0f172a05}.dashboard-monitor-mode .dashboard-infrastructure-card:hover{border-color:#cbd5e1;box-shadow:0 6px 18px #0f172a0d}.dashboard-monitor-mode .dashboard-infrastructure-card header{background:#fff;border-bottom:1px solid #edf2f7;gap:12px;min-height:58px;padding:12px 18px}.dashboard-monitor-mode .dashboard-infrastructure-icon{color:#004050;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:8px;flex:0 0 36px;width:36px;height:36px}.dashboard-monitor-mode .dashboard-infrastructure-card h3{color:#0f172a;font-size:15px;font-weight:500}.dashboard-monitor-mode .dashboard-infrastructure-card p{color:#64748b;margin-top:2px;font-size:12px;font-weight:400}.dashboard-monitor-mode .dashboard-infrastructure-health{border-radius:999px;padding:4px 10px;font-size:12px;font-weight:500}.dashboard-monitor-mode .dashboard-infrastructure-actions>a{color:#004050;font-size:12px;font-weight:500}.dashboard-monitor-mode .dashboard-infrastructure-body{grid-template-columns:145px minmax(0,1fr);align-items:stretch;gap:14px;min-height:104px;padding:16px 18px;display:grid}.dashboard-monitor-mode .dashboard-infrastructure-total{background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;flex-direction:column;justify-content:space-between;padding:14px 16px;display:flex}.dashboard-monitor-mode .dashboard-infrastructure-total>span{color:#64748b;font-size:12px;font-weight:400;line-height:1.2}.dashboard-monitor-mode .dashboard-infrastructure-total strong{color:#0f172a;font-variant-numeric:tabular-nums;margin:6px 0 3px;line-height:1;font-size:38px!important;font-weight:500!important}.dashboard-monitor-mode .dashboard-infrastructure-total>small{color:#94a3b8;font-size:11px;font-weight:400;line-height:1.2}.dashboard-monitor-mode .dashboard-infrastructure-metrics{align-items:stretch;gap:10px;display:grid}.dashboard-monitor-mode .dashboard-infrastructure-card.is-domain .dashboard-infrastructure-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.dashboard-monitor-mode .dashboard-infrastructure-card.is-ssl .dashboard-infrastructure-metrics{grid-template-columns:repeat(4,minmax(0,1fr))}.dashboard-monitor-mode .dashboard-infrastructure-metric-item,.dashboard-monitor-mode .dashboard-infrastructure-metrics>div{background:#fff;border:1px solid #e2e8f0;border-radius:10px;flex-direction:column;justify-content:space-between;gap:8px;min-height:80px;padding:12px 14px;transition:border-color .15s,background-color .15s;display:flex}.dashboard-monitor-mode .dashboard-infrastructure-metric-label,.dashboard-monitor-mode .dashboard-infrastructure-metrics>div>span{color:#64748b;align-items:flex-start;gap:6px;font-size:12px;font-weight:400;line-height:1.25;display:flex}.dashboard-monitor-mode .dashboard-infrastructure-metric-dot,.dashboard-monitor-mode .dashboard-infrastructure-metrics>div>span i{background:#94a3b8;border-radius:50%;flex:0 0 7px;width:7px;height:7px;margin-top:4px}.dashboard-monitor-mode .dashboard-infrastructure-metric-value,.dashboard-monitor-mode .dashboard-infrastructure-metrics strong{color:#0f172a;font-variant-numeric:tabular-nums;line-height:1;font-size:26px!important;font-weight:500!important}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-zero{background:#f8fafc;border-color:#edf2f7}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-zero .dashboard-infrastructure-metric-dot,.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-zero i{background:#cbd5e1}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-zero .dashboard-infrastructure-metric-value,.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-zero strong{color:#94a3b8!important}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-healthy,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-healthy{background:#fff;border-color:#e2e8f0}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-healthy .dashboard-infrastructure-metric-dot,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-healthy i{background:#16a34a}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-healthy .dashboard-infrastructure-metric-value,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-healthy strong{color:#0f172a!important}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-warning,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-warning{background:#fffbeb;border-color:#fde68a}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-warning .dashboard-infrastructure-metric-dot,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-warning i{background:#d97706}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-warning .dashboard-infrastructure-metric-value,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-warning strong{color:#b45309!important}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-warning .dashboard-infrastructure-metric-label{color:#92400e}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-danger,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-danger{background:#fef2f2;border-color:#fecaca}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-danger .dashboard-infrastructure-metric-dot,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-danger i{background:#dc2626}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-danger .dashboard-infrastructure-metric-value,.dashboard-monitor-mode .dashboard-infrastructure-metrics .is-danger strong{color:#b91c1c!important}.dashboard-monitor-mode .dashboard-infrastructure-metric-item.is-danger .dashboard-infrastructure-metric-label{color:#991b1b}.dashboard-monitor-mode .dashboard-infrastructure-card footer{color:#64748b;background:#f8fafc;border-top:1px solid #edf2f7;justify-content:space-between;align-items:center;min-height:44px;padding:10px 18px;font-size:12px;font-weight:400;display:flex}.dashboard-monitor-mode .dashboard-infrastructure-footer-event{align-items:center;gap:6px;font-size:12px;display:flex}.dashboard-monitor-mode .dashboard-infrastructure-footer-event svg,.dashboard-monitor-mode .dashboard-infrastructure-card footer>svg{color:#94a3b8}.dashboard-monitor-mode .dashboard-infrastructure-card footer strong{color:#0f172a;font-size:12px;font-weight:500}.dashboard-monitor-mode .dashboard-infrastructure-card footer time{color:#64748b;margin-left:auto;font-size:12px;font-weight:400}@media (min-width:1800px){.dashboard-monitor-mode .dashboard-overview-header{min-height:84px;padding:16px 24px}.dashboard-monitor-mode .dashboard-overview-heading h2{font-size:26px}.dashboard-monitor-mode .dashboard-stat-card{min-height:136px;padding:20px 22px}.dashboard-monitor-mode .dashboard-stat-card h2{font-size:42px!important}.dashboard-monitor-mode .dashboard-chart-canvas{height:clamp(280px,28vh,380px);min-height:280px}.dashboard-monitor-mode .dashboard-infrastructure-total strong{font-size:44px!important}.dashboard-monitor-mode .dashboard-infrastructure-metric-value,.dashboard-monitor-mode .dashboard-infrastructure-metrics strong{font-size:30px!important}}.dashboard-animated-number{z-index:0;vertical-align:baseline;font-variant-numeric:tabular-nums;isolation:isolate;font-variant-numeric:tabular-nums;will-change:opacity, transform;align-items:baseline;min-width:1ch;line-height:1;transition:opacity .12s,transform .12s;display:inline-block;position:relative}.dashboard-animated-number.is-updating{opacity:.85;transform:scale(1.02)}@media (prefers-reduced-motion:reduce){.dashboard-animated-number,.dashboard-animated-number:after,.dashboard-live-status i,.dashboard-stat-card,.dashboard-attention-card,.dashboard-infrastructure-card{transition:none!important;animation:none!important}}.dashboard-period-select{color:#475569;background:#fff;border:1px solid #dbe3ec;border-radius:8px;align-items:center;gap:7px;min-height:34px;padding:0 8px 0 10px;transition:border-color .16s,box-shadow .16s;display:inline-flex}.dashboard-period-select:hover,.dashboard-period-select:focus-within{border-color:#82b8b4;box-shadow:0 0 0 3px #0f766e14}.dashboard-period-select svg{color:#0f766e;flex:none}.dashboard-period-select select{color:#334155;min-width:76px;font:inherit;cursor:pointer;background:0 0;border:0;outline:0;font-size:12px;font-weight:400}.dashboard-period-select select:disabled{cursor:wait;opacity:.65}.dashboard-stat-grid{grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;display:grid}.dashboard-chart-grid{grid-template-columns:minmax(260px,.85fr) minmax(360px,1.35fr) minmax(320px,1fr);gap:16px;display:grid}.dashboard-chart-card{border:1px solid var(--border);background:#fff;border-radius:14px;min-width:0;transition:all .2s;overflow:hidden;box-shadow:0 1px 3px #0f172a0d,0 1px 2px -1px #0f172a08}.dashboard-chart-card:hover{box-shadow:0 10px 25px -5px #0f172a0f,0 8px 10px -6px #0f172a0a}.dashboard-chart-card-header,.dashboard-chart-card-heading{align-items:center;display:flex}.dashboard-chart-card-header{background:#fff;border-bottom:1px solid #f1f5f9;justify-content:space-between;gap:12px;min-height:68px;padding:14px 18px}.dashboard-chart-card-heading{gap:12px;min-width:0}.dashboard-chart-card-heading>div{min-width:0}.dashboard-chart-card-heading>span{border-radius:10px;flex:0 0 40px;place-items:center;width:40px;height:40px;display:grid}.dashboard-chart-card-heading>span.is-blue{color:#0284c7;background:#f0f9ff;border:1px solid #e0f2fe}.dashboard-chart-card-heading>span.is-green{color:#16a34a;background:#f0fdf4;border:1px solid #dcfce7}.dashboard-chart-card-heading>span.is-amber{color:#d97706;background:#fffbeb;border:1px solid #fef3c7}.dashboard-chart-card-heading h2,.dashboard-chart-card-heading p{text-overflow:ellipsis;white-space:nowrap;margin:0;overflow:hidden}.dashboard-chart-card-heading h2{color:#172033;font-size:14px;font-weight:400;line-height:1.3}.dashboard-chart-card-heading p{color:#64748b;margin-top:3px;font-size:13px;font-weight:400;line-height:1.3}.dashboard-chart-metric{color:#475569;white-space:nowrap;background:#fff;border:1px solid #dfe6f0;border-radius:999px;flex:none;padding:6px 9px;font-size:13px;font-weight:400}.dashboard-chart-canvas{width:100%;min-width:0;height:220px;min-height:220px;padding:12px 12px 4px;overflow:hidden}.dashboard-chart-canvas.is-donut{position:relative}.dashboard-donut-total{color:#64748b;pointer-events:none;place-items:center;display:grid;position:absolute;top:50%;left:50%;transform:translate(-50%,-47%)}.dashboard-donut-total strong{color:#172033;line-height:1.1}.dashboard-donut-total span{margin-top:3px}.dashboard-chart-legend{background:#fbfcfe;border-top:1px solid #eef2f7;flex-wrap:wrap;justify-content:center;gap:8px 14px;min-height:42px;padding:8px 14px}.dashboard-chart-legend span{color:#64748b;gap:6px;font-size:11px}.dashboard-chart-legend i{border-radius:50%;width:8px;height:8px}.dashboard-chart-legend strong{color:#334155;font-weight:400}.dashboard-stat-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;min-width:0;padding:16px 18px;transition:border-color .16s,box-shadow .16s,transform .16s;position:relative;box-shadow:0 1px 3px #0f172a0a,0 1px 2px -1px #0f172a0a}.dashboard-stat-card:hover{border-color:#cbd5e1;transform:translateY(-1px);box-shadow:0 6px 18px #0f172a0f}.dashboard-stat-comparison{white-space:nowrap;border-radius:9999px;align-items:center;gap:4px;min-height:22px;margin:4px 0 0;padding:2px 8px;font-size:11.5px;font-weight:500;display:inline-flex}.dashboard-stat-comparison.is-positive{color:#15803d;background:#f0fdf4;border:1px solid #bbf7d0}.dashboard-stat-comparison.is-negative{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca}.dashboard-stat-comparison.is-neutral{color:#475569;background:#f1f5f9;border:1px solid #e2e8f0}.dashboard-attention-section{background:#fff;border:1px solid #e2e8f0;border-radius:12px;overflow:hidden;box-shadow:0 1px 3px #0f172a0a}.dashboard-attention-heading{background:#fbfcfe;border-bottom:1px solid #edf2f7;justify-content:space-between;align-items:center;gap:14px;min-height:56px;padding:12px 18px;display:flex}.dashboard-attention-heading h2,.dashboard-attention-heading p{margin:0}.dashboard-attention-heading h2{color:#0f172a;letter-spacing:-.01em;font-size:15px;font-weight:500}.dashboard-attention-heading p{color:#64748b;margin-top:2px;font-size:12px;font-weight:400}.dashboard-attention-heading>span{color:#64748b;white-space:nowrap;font-size:11px;font-weight:500}.dashboard-attention-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:14px 18px;display:grid}.dashboard-attention-card{color:#334155;background:#fff;border:1px solid #e2e8f0;border-radius:10px;justify-content:space-between;align-items:center;gap:12px;min-width:0;padding:12px 14px;text-decoration:none;transition:border-color .16s,box-shadow .16s,transform .16s;display:flex;position:relative}.dashboard-attention-card:hover{border-color:#cbd5e1;transform:translateY(-1px);box-shadow:0 6px 14px #0f172a0d}.dashboard-attention-card-left{align-items:center;gap:11px;min-width:0;display:flex}.dashboard-attention-icon{border-radius:8px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.dashboard-attention-info{gap:2px;min-width:0;display:grid}.dashboard-attention-metric{align-items:baseline;gap:7px;display:flex}.dashboard-attention-metric strong{color:#0f172a;font-variant-numeric:tabular-nums;font-size:20px;font-weight:500;line-height:1}.dashboard-attention-metric span{color:#1e293b;white-space:nowrap;font-size:13px;font-weight:500}.dashboard-attention-detail{color:#64748b;white-space:nowrap;font-size:11px;font-weight:400}.dashboard-attention-arrow{color:#94a3b8;flex:none;transition:transform .16s,color .16s}.dashboard-attention-card:hover .dashboard-attention-arrow{color:#0f172a;transform:translate(1px,-1px)}.dashboard-attention-card.is-danger .dashboard-attention-icon{color:#dc2626;background:#fef2f2}.dashboard-attention-card.is-warning .dashboard-attention-icon{color:#d97706;background:#fffbeb}.dashboard-attention-card.is-info .dashboard-attention-icon{color:#2563eb;background:#eff6ff}.dashboard-attention-card.is-clean .dashboard-attention-icon{color:#059669;background:#ecfdf5}.dashboard-attention-card.is-clean .dashboard-attention-metric strong{color:#059669}.dashboard-status-legend{background:#fbfcfe;border-top:1px solid #eef2f7;flex-wrap:wrap;justify-content:center;align-items:center;gap:7px 12px;min-height:42px;padding:8px 14px;display:flex}.dashboard-status-legend span{color:#64748b;align-items:center;gap:5px;font-size:10px;display:inline-flex}.dashboard-status-legend i{border-radius:50%;width:7px;height:7px}.dashboard-status-legend strong{color:#334155;font-weight:400}.dashboard-infrastructure-section{background:#fff;border:1px solid #e2e8f0;border-radius:12px;overflow:hidden;box-shadow:0 1px 3px #0f172a0a}.dashboard-infrastructure-heading,.dashboard-infrastructure-heading>span,.dashboard-infrastructure-title,.dashboard-infrastructure-title>span,.dashboard-infrastructure-card header,.dashboard-infrastructure-actions,.dashboard-infrastructure-actions>a,.dashboard-infrastructure-health,.dashboard-infrastructure-card footer,.dashboard-infrastructure-footer-event{align-items:center;display:flex}.dashboard-infrastructure-heading{background:#fbfcfe;border-bottom:1px solid #edf2f7;justify-content:space-between;gap:16px;min-height:56px;padding:12px 16px}.dashboard-infrastructure-title{gap:10px;min-width:0}.dashboard-infrastructure-title>span{color:#004050;background:#e8f3f5;border:1px solid #d0e4e8;border-radius:8px;flex:0 0 32px;justify-content:center;width:32px;height:32px}.dashboard-infrastructure-heading h2,.dashboard-infrastructure-heading p,.dashboard-infrastructure-card h3,.dashboard-infrastructure-card p{margin:0}.dashboard-infrastructure-heading h2{color:#0f172a;letter-spacing:-.01em;font-size:15px;font-weight:500}.dashboard-infrastructure-heading p{color:#64748b;margin-top:2px;font-size:12px;font-weight:400;line-height:1.3}.dashboard-infrastructure-heading>span,.dashboard-infrastructure-period{color:#64748b;white-space:nowrap;background:#fff;border:1px solid #e2e8f0;border-radius:999px;flex:none;gap:6px;padding:4px 10px;font-size:11px;font-weight:400}.dashboard-infrastructure-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;padding:14px;display:grid}.dashboard-infrastructure-card{min-width:0;box-shadow:none;background:#fff;border:1px solid #e2e8f0;border-radius:10px;transition:border-color .16s,box-shadow .16s;overflow:hidden}.dashboard-infrastructure-card:hover{border-color:#cbd5e1}.dashboard-infrastructure-card.is-domain,.dashboard-infrastructure-card.is-ssl{box-shadow:none}.dashboard-infrastructure-card header{background:#fff;border-bottom:1px solid #edf2f7;gap:10px;min-width:0;min-height:52px;padding:10px 14px}.dashboard-infrastructure-card.is-domain header,.dashboard-infrastructure-card.is-ssl header{background:#fff}.dashboard-infrastructure-icon{color:#004050;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.is-domain .dashboard-infrastructure-icon,.is-ssl .dashboard-infrastructure-icon{color:#004050;background:#f1f5f9;border:1px solid #e2e8f0}.dashboard-infrastructure-copy{flex:auto;min-width:0}.dashboard-infrastructure-card h3{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:500;overflow:hidden}.dashboard-infrastructure-card p{color:#64748b;text-overflow:ellipsis;white-space:nowrap;margin-top:1px;font-size:11px;font-weight:400;overflow:hidden}.dashboard-infrastructure-actions{flex:none;gap:10px}.dashboard-infrastructure-health{white-space:nowrap;border-radius:999px;gap:5px;padding:3px 8px;font-size:11px;font-weight:500}.dashboard-infrastructure-health.is-healthy{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.dashboard-infrastructure-health.is-attention{color:#b45309;background:#fffbeb;border:1px solid #fde68a}.dashboard-infrastructure-actions>a{color:#004050;flex:none;align-items:center;gap:4px;font-size:12px;font-weight:500;text-decoration:none;display:inline-flex}.dashboard-infrastructure-actions>a:hover{text-decoration:underline}.dashboard-infrastructure-body{grid-template-columns:115px minmax(0,1fr);align-items:stretch;gap:10px;padding:12px 14px;display:grid}.dashboard-infrastructure-total{background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;flex-direction:column;justify-content:space-between;padding:10px 12px;display:flex}.dashboard-infrastructure-total>span{color:#64748b;font-size:11px;font-weight:400;line-height:1.2}.dashboard-infrastructure-total strong{color:#0f172a;font-variant-numeric:tabular-nums;margin:6px 0 2px;font-size:28px;font-weight:500;line-height:1}.dashboard-infrastructure-total>small{color:#94a3b8;font-size:10.5px;font-weight:400;line-height:1.2}.dashboard-infrastructure-metrics{align-items:stretch;gap:8px;display:grid}.dashboard-infrastructure-card.is-domain .dashboard-infrastructure-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.dashboard-infrastructure-card.is-ssl .dashboard-infrastructure-metrics{grid-template-columns:repeat(4,minmax(0,1fr))}.dashboard-infrastructure-metric-item,.dashboard-infrastructure-metrics>div{background:#fff;border:1px solid #e2e8f0;border-radius:8px;flex-direction:column;justify-content:space-between;gap:6px;min-width:0;padding:8px 10px;transition:border-color .15s,background-color .15s;display:flex}.dashboard-infrastructure-metric-label,.dashboard-infrastructure-metrics>div>span{color:#64748b;align-items:flex-start;gap:5px;min-width:0;font-size:11px;font-weight:400;line-height:1.25;display:flex}.dashboard-infrastructure-metric-label span{word-break:break-word;min-width:0}.dashboard-infrastructure-metric-dot,.dashboard-infrastructure-metrics>div>span i{background:#94a3b8;border-radius:50%;flex:0 0 6px;width:6px;height:6px;margin-top:4px}.dashboard-infrastructure-metric-value,.dashboard-infrastructure-metrics strong{color:#0f172a;font-variant-numeric:tabular-nums;font-size:20px;font-weight:500;line-height:1}.dashboard-infrastructure-metric-item.is-zero{background:#f8fafc;border-color:#edf2f7}.dashboard-infrastructure-metric-item.is-zero .dashboard-infrastructure-metric-dot,.dashboard-infrastructure-metric-item.is-zero i{background:#cbd5e1}.dashboard-infrastructure-metric-item.is-zero .dashboard-infrastructure-metric-value,.dashboard-infrastructure-metric-item.is-zero strong{color:#94a3b8;font-weight:500}.dashboard-infrastructure-metric-item.is-zero .dashboard-infrastructure-metric-label{color:#64748b}.dashboard-infrastructure-metric-item.is-healthy,.dashboard-infrastructure-metrics .is-healthy{background:#fff;border-color:#e2e8f0}.dashboard-infrastructure-metric-item.is-healthy .dashboard-infrastructure-metric-dot,.dashboard-infrastructure-metrics .is-healthy i{background:#16a34a}.dashboard-infrastructure-metric-item.is-healthy .dashboard-infrastructure-metric-value,.dashboard-infrastructure-metrics .is-healthy strong{color:#0f172a}.dashboard-infrastructure-metric-item.is-warning,.dashboard-infrastructure-metrics .is-warning{background:#fffbeb;border-color:#fde68a}.dashboard-infrastructure-metric-item.is-warning .dashboard-infrastructure-metric-dot,.dashboard-infrastructure-metrics .is-warning i{background:#d97706}.dashboard-infrastructure-metric-item.is-warning .dashboard-infrastructure-metric-value,.dashboard-infrastructure-metrics .is-warning strong{color:#b45309}.dashboard-infrastructure-metric-item.is-warning .dashboard-infrastructure-metric-label{color:#92400e}.dashboard-infrastructure-metric-item.is-danger,.dashboard-infrastructure-metrics .is-danger{background:#fef2f2;border-color:#fecaca}.dashboard-infrastructure-metric-item.is-danger .dashboard-infrastructure-metric-dot,.dashboard-infrastructure-metrics .is-danger i{background:#dc2626}.dashboard-infrastructure-metric-item.is-danger .dashboard-infrastructure-metric-value,.dashboard-infrastructure-metrics .is-danger strong{color:#b91c1c}.dashboard-infrastructure-metric-item.is-danger .dashboard-infrastructure-metric-label{color:#991b1b}.dashboard-infrastructure-card footer{color:#64748b;background:#f8fafc;border-top:1px solid #edf2f7;justify-content:space-between;gap:8px;min-height:38px;padding:8px 14px;font-size:11px;font-weight:400}.dashboard-infrastructure-footer-event{text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:6px;min-width:0;display:flex;overflow:hidden}.dashboard-infrastructure-footer-event svg,.dashboard-infrastructure-card footer>svg{color:#94a3b8;flex:none}.dashboard-infrastructure-card footer strong{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:11px;font-weight:500;overflow:hidden}.dashboard-infrastructure-card footer time{color:#64748b;font-variant-numeric:tabular-nums;white-space:nowrap;margin-left:auto;font-size:11px;font-weight:400}.dashboard-table-grid{grid-template-columns:minmax(0,1.35fr) minmax(340px,.9fr);gap:16px;display:grid}.dashboard-data-panel{background:#fff;border:1px solid #e2e8f0;border-radius:12px;min-width:0;overflow:hidden;box-shadow:0 1px 3px #0f172a0a}.dashboard-data-header,.dashboard-data-tools,.dashboard-pagination,.dashboard-actor,.dashboard-category-name{align-items:center;display:flex}.dashboard-data-header{background:#fbfcfe;border-bottom:1px solid #edf2f7;flex-wrap:nowrap;justify-content:space-between;gap:12px;min-height:56px;padding:12px 16px}.dashboard-data-header>div:first-child{flex:auto;min-width:0}.dashboard-data-header h2{color:#0f172a;letter-spacing:-.01em;white-space:nowrap;margin:0;font-size:15px;font-weight:500}.dashboard-data-header p{color:#64748b;white-space:nowrap;margin:2px 0 0;font-size:12px;font-weight:400;line-height:1.3}.dashboard-data-tools{flex:none;align-items:center;gap:8px;min-width:0;display:flex}.dashboard-data-tools .dashboard-table-search{width:140px;min-width:110px;max-width:160px;position:relative}.dashboard-data-tools .dashboard-table-search input:not([type=hidden]){color:#0f172a;background:#fff;border:1px solid #e2e8f0;border-radius:6px;outline:none;width:100%;height:32px;min-height:32px;padding:4px 8px 4px 28px;font-size:12px;font-weight:400;transition:border-color .16s,box-shadow .16s}.dashboard-data-tools .dashboard-table-search input:focus{border-color:#004050;box-shadow:0 0 0 2px #00405014}.dashboard-pagination{color:#64748b;white-space:nowrap;gap:4px;font-size:11px;font-weight:400}.dashboard-pagination>span:first-child{margin-right:2px}.dashboard-pagination a,.dashboard-pagination .is-disabled{color:#475569;background:#fff;border:1px solid #e2e8f0;border-radius:6px;place-items:center;width:26px;height:26px;text-decoration:none;transition:all .16s;display:grid}.dashboard-pagination a:hover,.dashboard-pagination a:focus-visible{color:#0f172a;background:#f8fafc;border-color:#cbd5e1;outline:none}.dashboard-pagination .is-disabled{color:#cbd5e1;cursor:not-allowed;background:#f8fafc;border-color:#f1f5f9}.dashboard-table-scroll{border-top:1px solid var(--border);height:clamp(320px,43vh,520px);overflow:hidden auto}.dashboard-data-table{border-collapse:collapse;table-layout:fixed;width:100%}.dashboard-data-table th{z-index:3;border-bottom:1px solid var(--border);color:#475569;text-align:left;text-transform:uppercase;letter-spacing:.03em;background:#f8fafc;height:40px;padding:8px 14px;font-size:11px;font-weight:500;position:sticky;top:0}.dashboard-data-table td{border-bottom:1px solid var(--border);color:#334155;vertical-align:middle;height:56px;padding:10px 14px;font-size:12px}.dashboard-data-table tbody tr:hover{background:#f8fbff;box-shadow:inset 3px 0 #004050}.dashboard-activity-table th:first-child{width:52%}.dashboard-activity-table th:nth-child(2){width:22%}.dashboard-activity-table th:nth-child(3){width:26%}.dashboard-category-table th:first-child{width:35%}.dashboard-category-table th:nth-child(2){width:17%}.dashboard-category-table th:nth-child(3),.dashboard-category-table th:nth-child(4),.dashboard-category-table th:nth-child(5),.dashboard-category-table th:nth-child(6){width:12%}.dashboard-sla-badge{font-variant-numeric:tabular-nums;border-radius:999px;justify-content:center;min-width:44px;padding:3px 8px;font-size:11px;font-weight:500;display:inline-flex}.dashboard-sla-badge.is-good{color:#15803d;background:#dcfce7}.dashboard-sla-badge.is-risk{color:#b91c1c;background:#fee2e2}.dashboard-sla-badge.is-neutral{color:#64748b;background:#f1f5f9}.dashboard-empty-row td{color:#94a3b8;text-align:center}.dashboard-data-table td strong,.dashboard-data-table td small,.dashboard-category-name,.dashboard-actor{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.dashboard-data-table td strong,.dashboard-data-table td small{display:block}.dashboard-data-table td strong{color:#0f172a;font-size:13px;font-weight:500}.dashboard-data-table td small{color:#64748b;margin-top:3px;font-size:11px;font-weight:400}.dashboard-actor,.dashboard-category-name{color:#0f172a;align-items:center;gap:8px;font-weight:500;display:inline-flex}.dashboard-actor-avatar{color:#475569;letter-spacing:.02em;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:6px;flex:0 0 24px;place-items:center;width:24px;height:24px;font-size:10px;font-weight:500;display:grid}.dashboard-actor svg,.dashboard-category-name svg{color:#004050;flex:none}.dashboard-queue-pill{color:#64748b;background:#f8fafc;border:1px solid #e2e8f0;border-radius:4px;align-items:center;padding:2px 7px;font-size:11px;font-weight:400;display:inline-flex}.dashboard-queue-pill.is-empty{color:#94a3b8;background:0 0;border-color:#0000}.dashboard-data-table time{color:#64748b;font-size:11px;font-weight:400;line-height:1.35;display:block}.dashboard-count-badge{color:#00566a;background:#e3f3ed;border-radius:999px;place-items:center;min-width:28px;height:24px;padding:0 7px;font-size:11px;font-weight:500;display:inline-grid}.analytics-workspace{gap:16px;display:grid}.analytics-category-panel{border:1px solid var(--border);background:#fff;border-radius:8px;min-width:0;overflow:hidden;box-shadow:0 10px 28px #0f172a0a}.analytics-category-header,.analytics-category-heading,.analytics-category-actions,.analytics-category-name,.analytics-routing-queue{align-items:center;display:flex}.analytics-category-header{background:#fbfcfe;border-bottom:1px solid #e8edf4;justify-content:space-between;gap:14px;min-height:68px;padding:12px 14px}.analytics-category-heading{gap:10px;min-width:0}.analytics-category-heading>span{color:#004050;background:#e3f3ed;border-radius:8px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.analytics-category-heading h2,.analytics-category-heading p{text-overflow:ellipsis;white-space:nowrap;margin:0;overflow:hidden}.analytics-category-heading h2{color:#172033;font-size:14px;font-weight:400}.analytics-category-heading p{color:#64748b;margin-top:3px;font-size:12px}.analytics-category-actions{flex:none;gap:8px}.analytics-category-actions>span{color:#475569;white-space:nowrap;background:#fff;border:1px solid #dfe6f0;border-radius:999px;padding:7px 10px;font-size:12px}.analytics-category-scroll{max-height:min(46vh,480px);overflow:hidden auto}.analytics-category-table{border-collapse:collapse;table-layout:fixed;width:100%;min-width:0}.analytics-category-table th{z-index:1;border-bottom:1px solid var(--border);color:#64748b;text-align:left;text-transform:uppercase;background:#f8fafc;height:44px;padding:10px 14px;font-size:11px;font-weight:400;position:sticky;top:0}.analytics-category-table th:first-child,.analytics-category-table th:nth-child(2){width:42%}.analytics-category-table th:nth-child(3){width:16%}.analytics-category-table td{border-bottom:1px solid var(--border);color:#475569;vertical-align:middle;height:58px;padding:10px 14px;font-size:13px}.analytics-category-table tbody tr:hover{background:#f8fbff;box-shadow:inset 3px 0 #004050}.analytics-category-name,.analytics-routing-queue{text-overflow:ellipsis;white-space:nowrap;gap:9px;min-width:0;overflow:hidden}.analytics-category-name i{color:#00566a;background:#e3f3ed;border-radius:8px;flex:0 0 30px;place-items:center;width:30px;height:30px;font-size:12px;font-style:normal;display:grid}.analytics-routing-queue i{background:#16a34a;border-radius:50%;flex:0 0 7px;width:7px;height:7px}.analytics-ticket-count{color:#00566a;background:#e3f3ed;border-radius:999px;place-items:center;min-width:30px;height:26px;padding:0 8px;font-size:12px;display:inline-grid}@media (max-width:640px){.analytics-category-header{flex-direction:column;align-items:flex-start}.analytics-category-actions{justify-content:space-between;width:100%}}@media (max-width:1400px){.dashboard-table-grid{grid-template-columns:1fr}}@media (max-width:1180px){.dashboard-stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.dashboard-chart-grid{grid-template-columns:1fr}.dashboard-attention-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-infrastructure-grid{grid-template-columns:1fr}}@media (max-width:680px){.dashboard-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-attention-grid{grid-template-columns:1fr}.dashboard-overview-header{flex-direction:column;align-items:flex-start}.dashboard-overview-actions{flex-wrap:wrap;justify-content:space-between;width:100%}.dashboard-infrastructure-heading{flex-direction:column;align-items:flex-start}.dashboard-infrastructure-body{grid-template-columns:1fr}.dashboard-infrastructure-total{border:1px solid #e2e8f0;padding:10px 14px}.dashboard-infrastructure-metrics{grid-template-columns:repeat(2,minmax(72px,1fr))}.dashboard-infrastructure-card header{flex-wrap:wrap}.dashboard-infrastructure-actions{justify-content:space-between;width:100%}.dashboard-data-header{flex-direction:column;align-items:flex-start}.dashboard-data-tools{justify-content:space-between;width:100%}.dashboard-data-tools .dashboard-table-search{max-width:none}}.email-settings-workspace{border:1px solid var(--border);background:#fff;border-radius:8px;grid-template-columns:260px minmax(0,1fr);min-height:calc(100vh - 220px);display:grid;overflow:hidden;box-shadow:0 14px 40px #0f172a0d}.email-settings-main{background:#fff;min-width:0}.email-settings-titlebar,.email-mailbox-toolbar,.email-review-header,.email-account-primary,.email-account-actions,.email-inbox-label,.email-review-actions>div,.email-review-pagination{align-items:center;display:flex}.email-review-tools{flex:none}.email-settings-titlebar{border-bottom:1px solid var(--border);gap:11px;min-height:51px;padding:12px 20px}.email-settings-titlebar>span,.email-account-primary>span{color:#004050;background:#edf7f5;place-items:center;display:grid}.email-settings-titlebar>span{border-radius:8px;flex:0 0 40px;width:40px;height:40px}.email-settings-titlebar h2,.email-review-header h3{color:#111827;letter-spacing:0;margin:0}.email-settings-titlebar h2{font-size:18px;font-weight:400}.email-settings-titlebar p,.email-review-header p{color:#64748b;margin:4px 0 0;font-size:13px}.email-settings-content{gap:18px;padding:16px 20px 22px;display:grid}.email-channel-card{background:#fff;border:1px solid #dbe4f0;border-radius:10px;grid-template-columns:minmax(0,1fr) 140px minmax(0,1fr);gap:14px;padding:18px;display:grid}.email-channel-card.is-imap{background:#f8fbff;border-left:4px solid #004050}.email-channel-card.is-smtp{background:#f7fcfa;border-left:4px solid #0f9f6e}.email-channel-heading{grid-column:1/-1}.email-channel-heading h3{color:#172033;margin:0;font-size:15px;font-weight:400}.email-channel-heading p{color:#64748b;margin:5px 0 0;font-size:12px}.email-channel-state{color:#64748b;align-items:center;gap:7px;margin:6px 0 0;font-size:11px;display:flex}.email-channel-state strong{color:#475569;min-width:36px;font-size:11px;font-weight:400}.email-channel-state.is-verified span{color:#15803d}.email-channel-state.is-error span{color:#b91c1c}.email-settings-tabs{border-bottom:1px solid var(--border);align-items:end;gap:12px;min-height:42px;display:flex}.email-settings-tab{color:#64748b;cursor:pointer;background:0 0;border-bottom:3px solid #0000;border-top-left-radius:6px;border-top-right-radius:6px;align-items:center;gap:8px;padding:10px 14px 11px;font-size:14px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.email-settings-tab:hover{color:#004050;background:#f8fafc}.email-settings-tab.is-active{color:#004050;background:#f1f5f9;border-bottom-color:#004050;font-weight:400}.email-mailbox-section{gap:14px;display:grid}.mailbox-activity-scroll{scrollbar-width:thin;scrollbar-color:#cbd5e1 transparent;gap:10px;max-height:380px;padding-right:6px;display:grid;overflow:hidden auto}.mailbox-activity-scroll::-webkit-scrollbar{width:6px}.mailbox-activity-scroll::-webkit-scrollbar-track{background:0 0}.mailbox-activity-scroll::-webkit-scrollbar-thumb{background-color:#cbd5e1;border-radius:9999px}.mailbox-activity-scroll::-webkit-scrollbar-thumb:hover{background-color:#94a3b8}.email-mailbox-toolbar,.email-review-header{justify-content:space-between;gap:16px}.email-sync-button{color:#fff;cursor:pointer;background:#004050;border:1px solid #004050;border-radius:8px;align-items:center;gap:8px;min-height:40px;padding:9px 14px;font-size:13px;display:inline-flex}.email-sync-button:hover:not(:disabled){background:#003340}.email-sync-button:disabled{opacity:.45;cursor:not-allowed}.email-account-list{border:1px solid var(--border);border-radius:8px;overflow:hidden}.email-account-list-head,.email-account-row{grid-template-columns:minmax(220px,1.2fr) minmax(260px,1.25fr) minmax(130px,.65fr) 200px;align-items:center;gap:14px;display:grid}.email-account-list-head{border-bottom:1px solid var(--border);color:#64748b;text-transform:uppercase;background:#f8fafc;min-height:40px;padding:9px 14px;font-size:11px;font-weight:400}.email-account-row{border-bottom:1px solid var(--border);min-height:70px;padding:12px 14px;transition:background .12s}.email-account-row:last-child{border-bottom:0}.email-account-row:hover{background:#f8fbff}.email-account-primary{gap:10px;min-width:0}.email-account-primary>span{border-radius:8px;flex:0 0 34px;width:34px;height:34px}.email-account-primary>div,.email-account-primary strong{min-width:0}.email-account-primary strong{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.email-account-actions{justify-content:flex-end;gap:7px}.email-icon-action{color:#475569;cursor:pointer;background:#fff;border:1px solid #d7dee9;border-radius:8px;place-items:center;width:36px;height:36px;padding:0;text-decoration:none;display:inline-grid;position:relative}.email-icon-action:hover,.email-icon-action:focus-visible{color:#00566a;background:#edf7f5;border-color:#9ebcf8;outline:none}.email-icon-action.is-danger{color:#dc2626;background:#fff7f7;border-color:#fecaca}.email-icon-action.is-warning{color:#b45309;background:#fffaf0;border-color:#fed7aa}.email-icon-action:disabled,.email-icon-action.is-disabled{opacity:.42;cursor:not-allowed}.email-icon-action>span{z-index:20;color:#fff;opacity:0;visibility:hidden;pointer-events:none;background:#111827;border-radius:6px;width:max-content;padding:5px 8px;font-size:11px;transition:opacity .1s,transform .1s;position:absolute;bottom:calc(100% + 7px);right:0;transform:translateY(3px)}.email-icon-action:hover>span,.email-icon-action:focus-visible>span{opacity:1;visibility:visible;transform:translateY(0)}.email-helper-note{color:#52627a;background:#f4f7fb;border-left:3px solid #69bba3;padding:12px 14px;font-size:13px}.blocked-sender-titlebar{grid-template-columns:auto minmax(0,1fr) auto}.blocked-sender-admin-badge{color:#08705e;white-space:nowrap;background:#eefaf6;border:1px solid #c7e8dd;border-radius:999px;align-items:center;gap:7px;min-height:32px;padding:6px 10px;font-size:12px;font-weight:400;display:inline-flex}.blocked-sender-content{gap:18px;padding-bottom:28px}.blocked-sender-overview{background:linear-gradient(105deg,#f0faf7 0%,#fbfefd 72%);border:1px solid #cce7df;border-radius:12px;justify-content:space-between;align-items:center;gap:20px;min-height:82px;padding:16px 18px;display:flex}.blocked-sender-overview>div:first-child{align-items:center;gap:13px;min-width:0;display:flex}.blocked-sender-overview-icon{color:#08705e;background:#dff5ed;border-radius:11px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.blocked-sender-overview strong{color:#173338;margin-bottom:3px;font-size:14px;display:block}.blocked-sender-overview p,.blocked-sender-card-heading p,.blocked-senders-form>p,.blocked-sender-import-form>p{color:#64748b;margin:0;font-size:12px;line-height:1.5}.blocked-sender-count-card{border-left:1px solid #cce7df;justify-items:end;min-width:104px;padding-left:18px;display:grid}.blocked-sender-count-card strong{color:#00566a;font-size:24px;line-height:1}.blocked-sender-count-card span{color:#64748b;margin-top:5px;font-size:11px}.blocked-sender-entry-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.blocked-sender-entry-card,.blocked-sender-table-section{border:1px solid var(--border);background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 14px #0f172a09}.blocked-sender-entry-card{padding:17px}.blocked-sender-card-heading{border-bottom:1px solid #edf1f4;align-items:center;gap:11px;padding-bottom:14px;display:flex}.blocked-sender-card-heading>span{color:#00566a;background:#eaf5f3;border-radius:9px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.blocked-sender-card-heading h3,.blocked-sender-table-toolbar h3{color:#172f34;margin:0;font-size:15px}.blocked-senders-form,.blocked-sender-import-form{gap:9px;padding-top:14px;display:grid}.blocked-senders-form label{color:#243a40;font-size:12px;font-weight:400}.blocked-sender-chips-container{cursor:text;background:#fff;border:1px solid #d4e0df;border-radius:9px;flex-wrap:wrap;align-content:flex-start;align-items:flex-start;gap:6px;min-height:116px;max-height:220px;padding:10px 12px;transition:border-color .15s,box-shadow .15s;display:flex;overflow-y:auto}.blocked-sender-chips-container:focus-within{border-color:#138a73;box-shadow:0 0 0 3px #138a7321;outline:none!important}.blocked-sender-chips-container.has-error{border-color:#f04438;box-shadow:0 0 0 3px #f0443821;outline:none!important}.blocked-sender-chip{border-radius:6px;align-items:center;gap:5px;max-width:100%;height:26px;padding:0 8px;font-size:12px;font-weight:400;animation:.15s fadeInChip;display:inline-flex}@keyframes fadeInChip{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.blocked-sender-chip.valid{color:#00566a;background:#eaf5f3;border:1px solid #b9ddd4}.blocked-sender-chip.invalid{color:#b42318;background:#fff1f0;border:1px solid #fda29b}.blocked-sender-chip-text{text-overflow:ellipsis;white-space:nowrap;max-width:220px;overflow:hidden}.blocked-sender-chip-warning{color:#d92d20;display:inline-flex}.blocked-sender-chip-remove{width:15px;height:15px;color:inherit;opacity:.65;cursor:pointer;background:0 0;border:none;border-radius:999px;justify-content:center;align-items:center;margin-left:2px;padding:0;transition:opacity .1s,background-color .1s;display:inline-flex}.blocked-sender-chip-remove:hover{opacity:1;background:#00000014}.blocked-sender-input-row{flex:180px;align-items:center;gap:6px;min-width:140px;height:26px;display:inline-flex}.blocked-sender-chip-input,.blocked-sender-chip-input:focus,.blocked-sender-chip-input:focus-visible,input.blocked-sender-chip-input:focus-visible{width:100%;min-width:120px;height:26px;font:inherit;color:#172033;padding:0 2px;font-size:13px;line-height:26px;outline-offset:0!important;box-shadow:none!important;background:0 0!important;border:0!important;outline:0!important}.blocked-sender-chip-input::placeholder{color:#94a3b8;font-size:12px}.blocked-sender-chip-add-btn{color:#006554;cursor:pointer;white-space:nowrap;background:#eef9f6;border:1px solid #b9ddd4;border-radius:5px;align-items:center;gap:3px;height:22px;padding:0 7px;font-size:11px;font-weight:400;display:inline-flex}.blocked-sender-chip-add-btn:hover{background:#dff1ec;border-color:#79bcae}.blocked-sender-input-status-bar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;min-height:22px;font-size:11px;display:flex}.blocked-sender-stats{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.blocked-sender-stat-pill{color:#027a48;background:#ecfdf3;border-radius:999px;align-items:center;gap:4px;padding:2px 7px;font-size:11px;font-weight:400;display:inline-flex}.blocked-sender-stat-pill.error{color:#b42318;background:#fef3f2}.blocked-sender-stat-limit{color:#94a3b8;font-size:10px}.blocked-sender-hint-text{color:#64748b;font-size:11px}.blocked-sender-clear-all-btn{color:#64748b;cursor:pointer;background:0 0;border:none;border-radius:4px;align-items:center;gap:4px;padding:2px 6px;font-size:11px;font-weight:400;display:inline-flex}.blocked-sender-clear-all-btn:hover{color:#b42318;background:#fff1f0}.blocked-sender-inline-error{color:#b42318;background:#fff1f0;border:1px solid #fda29b;border-radius:7px;align-items:center;gap:7px;padding:8px 11px;font-size:11px;font-weight:400;display:flex}.blocked-senders-form textarea{resize:vertical;color:#172033;min-height:116px;font:inherit;background:#fff;border:1px solid #d4e0df;border-radius:9px;padding:12px 13px;font-size:13px;line-height:1.5}.blocked-senders-form textarea:focus,.blocked-sender-search:focus-within,.blocked-sender-file-picker:focus-within{border-color:#138a73;outline:3px solid #138a7321}.blocked-sender-primary-button,.blocked-sender-secondary-button,.blocked-sender-allow-button{width:fit-content;min-height:38px;font:inherit;cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:8px;padding:8px 13px;font-size:12px;font-weight:400;display:inline-flex}.blocked-sender-primary-button{color:#fff;background:#004050;border:1px solid #004050}.blocked-sender-primary-button:hover{background:#003340}.blocked-sender-secondary-button{color:#006554;background:#eef9f6;border:1px solid #b9ddd4}.blocked-sender-secondary-button:hover{background:#e1f4ef;border-color:#79bcae}.blocked-sender-template-bar{background:#f0f7f5;border:1px solid #cbe4dc;border-radius:8px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-top:10px;padding:10px 12px;display:flex}.blocked-sender-template-label{color:#173338;align-items:center;gap:8px;font-size:12px;font-weight:400;display:flex}.blocked-sender-guide-toggle{color:#00566a;cursor:pointer;text-underline-offset:2px;background:0 0;border:none;border-radius:4px;align-items:center;gap:4px;padding:2px 6px;font-size:11px;font-weight:400;text-decoration:underline;display:inline-flex}.blocked-sender-guide-toggle:hover{color:#003340;background:#00566a14}.blocked-sender-template-buttons{align-items:center;gap:8px;display:flex}.blocked-sender-template-button{white-space:nowrap;border-radius:6px;align-items:center;gap:6px;padding:6px 11px;font-size:11px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.blocked-sender-template-button.primary{color:#fff;background:#004050;border:1px solid #004050}.blocked-sender-template-button.primary:hover{background:#002d38;border-color:#002d38}.blocked-sender-template-button.secondary{color:#00566a;background:#fff;border:1px solid #b9ddd4}.blocked-sender-template-button.secondary:hover{background:#eaf5f3;border-color:#79bcae}.blocked-sender-format-guide{color:#243a40;background:#f8fdfb;border:1px solid #bce1d7;border-radius:8px;margin-top:10px;padding:12px 14px;font-size:12px}.blocked-sender-format-guide h4{color:#004050;margin:0 0 8px;font-size:12px;font-weight:400}.blocked-sender-format-guide ul{gap:5px;margin:0;padding-left:18px;display:grid}.blocked-sender-format-guide li code{color:#004050;background:#e2f1ec;border-radius:4px;padding:1px 5px;font-size:11px}.blocked-sender-file-picker{color:#08705e;text-align:center;cursor:pointer;background:#f7fcfa;border:1px dashed #9acbc0;border-radius:9px;align-content:center;place-items:center;gap:5px;min-height:116px;padding:15px;transition:border-color .15s,background-color .15s;display:grid;position:relative}.blocked-sender-file-picker.dragging{background:#e6f4f0;border-style:solid;border-color:#004050}.blocked-sender-file-picker.has-file{background:#fff;border-style:solid;border-color:#138a73}.blocked-sender-file-preview{text-align:left;background:#f0f8f6;border:1px solid #b9ddd4;border-radius:8px;align-items:center;gap:12px;width:100%;max-width:360px;padding:10px 14px;display:flex}.blocked-sender-file-preview-icon{color:#08705e;background:#e0f2ed;border-radius:8px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.blocked-sender-file-preview-info{flex:1;min-width:0;display:grid}.blocked-sender-file-preview-info strong{color:#172033;text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.blocked-sender-file-preview-info span{color:#64748b;font-size:11px}.blocked-sender-file-clear{color:#64748b;cursor:pointer;background:#fff;border:1px solid #d4e0df;border-radius:6px;place-items:center;width:26px;height:26px;transition:all .15s;display:grid}.blocked-sender-file-clear:hover{color:#b42318;background:#fffbfa;border-color:#fda29b}.blocked-sender-picker-browse{color:#00566a;background:#dff1ec;border-radius:6px;margin-top:4px;padding:4px 10px;font-size:11px;font-weight:400;display:inline-block}.blocked-sender-hidden-file-input{display:none!important}.blocked-sender-file-picker:hover{background:#eff9f6;border-color:#138a73}.blocked-sender-file-picker strong{color:#173338;font-size:13px}.blocked-sender-file-picker span{color:#64748b;font-size:11px}.blocked-sender-section-header{background:#fff;border-bottom:1px solid #edf1f4;justify-content:space-between;align-items:center;gap:16px;padding:15px 20px;display:flex}.blocked-sender-section-heading h3{color:#172f34;letter-spacing:-.01em;margin:0;font-size:16px;font-weight:400}.blocked-sender-section-heading p{color:#64748b;margin:3px 0 0;font-size:13px}.blocked-sender-export-group{background:#fff;border:1px solid #d4e0df;border-radius:8px;align-items:center;height:34px;display:inline-flex;overflow:hidden;box-shadow:0 1px 2px #0f172a0a}.blocked-sender-export-btn{color:#00566a;background:#fff;align-items:center;gap:6px;height:100%;padding:0 12px;font-size:12px;font-weight:400;text-decoration:none;transition:background-color .15s,color .15s;display:inline-flex}.blocked-sender-export-btn:hover{color:#003340;background:#edf7f5}.blocked-sender-export-btn.text-only{color:#475569;border-left:1px solid #e2e8f0;padding:0 10px;font-size:12px}.blocked-sender-export-btn.text-only:hover{color:#00566a;background:#edf7f5}.blocked-sender-table-toolbar{background:#fbfcfe;border-bottom:1px solid #edf1f4;justify-content:space-between;align-items:center;gap:16px;min-height:52px;padding:10px 20px;display:flex}.blocked-sender-search{color:#64748b;background:#fff;border:1px solid #d4e0df;border-radius:8px;align-items:center;gap:8px;width:min(100%,300px);height:34px;padding:0 10px;transition:border-color .14s,box-shadow .14s;display:flex}.blocked-sender-search:focus-within{border-color:#138a73;box-shadow:0 0 0 3px #138a731f}.blocked-sender-search input{color:#172033;width:100%;min-width:0;font:inherit;background:0 0;border:0;outline:0;font-size:12px}.blocked-sender-search-clear-inline{color:#64748b;cursor:pointer;background:#e2e8f0;border:0;border-radius:50%;flex:0 0 18px;place-items:center;width:18px;height:18px;padding:0;transition:all .12s;display:grid}.blocked-sender-search-clear-inline:hover{color:#1e293b;background:#cbd5e1}.blocked-sender-pagination-controls{align-items:center;gap:6px;display:inline-flex}.blocked-sender-icon-btn{color:#475569;cursor:pointer;background:#fff;border:1px solid #d4e0df;border-radius:8px;place-items:center;width:34px;height:34px;padding:0;transition:all .14s;display:inline-grid}.blocked-sender-icon-btn:hover:not(:disabled){color:#00566a;background:#edf7f5;border-color:#9acbc0}.blocked-sender-icon-btn:disabled{opacity:.38;cursor:not-allowed;border-color:#e2e8f0}.blocked-sender-pagination-text{color:#475569;white-space:nowrap;-webkit-user-select:none;user-select:none;padding:0 6px;font-size:13px;font-weight:400}.blocked-sender-table-scroll{border-top:0;max-height:min(480px,100vh - 360px);overflow:auto}.blocked-sender-table{border-collapse:collapse;text-align:left;width:100%}.blocked-sender-table th{z-index:1;color:#64748b;letter-spacing:.05em;text-transform:uppercase;background:#f8fafc;border-bottom:1px solid #edf1f4;padding:12px 20px;font-size:11px;font-weight:400;position:sticky;top:0}.blocked-sender-table td{color:#475569;vertical-align:middle;border-top:1px solid #edf1f4;padding:13px 20px;font-size:13px}.blocked-sender-table tbody tr{transition:background-color .1s}.blocked-sender-table tbody tr:hover{background:#f8fbfb}.blocked-sender-email-cell{align-items:center;gap:10px;min-width:0;display:flex}.blocked-sender-email-cell>.blocked-sender-cell-icon{color:#d92d20;background:#fff1f0;border:1px solid #fee4e2;border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.blocked-sender-email-cell strong{color:#172033;text-overflow:ellipsis;white-space:nowrap;font-weight:400;overflow:hidden}.blocked-sender-domain-pill{color:#155eef;letter-spacing:.02em;white-space:nowrap;background:#eff4ff;border:1px solid #d1e0ff;border-radius:999px;flex:none;justify-content:center;align-items:center;margin-left:8px;padding:3px 9px;font-size:11px;font-weight:400;line-height:1;display:inline-flex}.blocked-sender-status{color:#b42318;background:#fff1f0;border:1px solid #fee4e2;border-radius:999px;align-items:center;padding:4px 10px;font-size:11px;font-weight:400;display:inline-flex}.blocked-sender-action-column{width:140px;text-align:right!important}.blocked-sender-allow-button{color:#b42318;cursor:pointer;background:#fffbfa;border:1px solid #fca5a5;border-radius:7px;justify-content:center;align-items:center;gap:6px;min-height:32px;margin-left:auto;padding:5px 12px;font-size:12px;font-weight:400;transition:all .14s;display:inline-flex}.blocked-sender-allow-button:hover{background:#fee2e2;border-color:#f87171}.blocked-sender-table-bottom-bar{border-top:1px solid var(--border);color:#64748b;background:#fbfdfc;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:12px 18px;font-size:12px;display:flex}.blocked-sender-table-empty{color:#64748b;align-content:center;place-items:center;gap:7px;min-height:160px;padding:24px 16px;display:grid}.blocked-sender-clear-search-btn{color:#006554;cursor:pointer;background:#eef9f6;border:1px solid #b9ddd4;border-radius:6px;margin-top:6px;padding:5px 12px;font-size:12px;font-weight:400;transition:all .12s}.blocked-sender-clear-search-btn:hover{background:#dff1ec;border-color:#79bcae}.blocked-sender-table-empty strong{color:#334155;font-size:13px}.blocked-sender-table-empty span{color:#64748b;font-size:11px}.email-review-section{border:1px solid var(--border);background:#fff;border-radius:8px;overflow:hidden}.email-review-header{min-height:68px;padding:13px 16px}.email-review-header h3{font-size:15px;font-weight:400}.email-review-pagination{color:#64748b;white-space:nowrap;flex:none;gap:3px;font-size:13px}.email-review-pagination>span:first-child{margin-right:5px}.email-review-pagination a,.email-review-pagination .is-disabled{color:#475569;border-radius:50%;place-items:center;width:34px;height:34px;text-decoration:none;display:grid}.email-review-pagination a:hover{color:#00566a;background:#edf7f5}.email-review-pagination .is-disabled{color:#cbd5e1}.email-review-table-scroll{border-top:1px solid var(--border);height:clamp(340px,100vh - 300px,600px);overflow:hidden auto}.email-review-table{border-collapse:collapse;table-layout:fixed;width:100%}.email-review-table th{z-index:3;border-bottom:1px solid var(--border);color:#64748b;text-align:left;text-transform:uppercase;background:#f8fafc;height:42px;padding:9px 12px;font-size:10px;font-weight:400;position:sticky;top:0}.email-review-table th:first-child{width:12%}.email-review-table th:nth-child(2),.email-review-table th:nth-child(3){width:18%}.email-review-table th:nth-child(4){width:10%}.email-review-table th:nth-child(5){width:9%}.email-review-table th:nth-child(6){width:13%}.email-review-table th:nth-child(7){width:20%}.email-review-table td{border-bottom:1px solid var(--border);color:#334155;vertical-align:middle;height:68px;padding:10px 12px;font-size:12px}.email-review-table tbody tr:hover{background:#f8fbff;box-shadow:inset 3px 0 #004050}.email-review-table td strong,.email-review-secondary,.email-review-subject,.email-inbox-label{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.email-review-table td strong{color:#172033;font-size:13px}.email-review-secondary{color:#718096;margin-top:3px;font-size:11px}.email-inbox-label{color:#52627a;gap:6px;display:flex}.email-inbox-label svg{color:#94a3b8;flex:none}.email-review-status{color:#475569;text-overflow:ellipsis;text-transform:capitalize;white-space:nowrap;background:#eef2f7;border-radius:999px;max-width:100%;padding:5px 8px;font-size:10px;display:inline-flex;overflow:hidden}.email-review-status.is-spam{color:#b45309;background:#fff1d6}.email-review-status.is-processed{color:#15803d;background:#e8f7ed}.email-review-status.is-cc-only{color:#0369a1;background:#e0f2fe}.email-ticket-link{color:#004050;font-weight:400;text-decoration:none}.email-review-table time{color:#64748b;line-height:1.35;display:block}.email-review-actions>div{justify-content:flex-end;gap:4px}.email-review-actions .email-icon-action{width:32px;height:32px}@media (max-width:1100px){.email-settings-workspace{grid-template-columns:220px minmax(0,1fr)}.email-account-list-head,.email-account-row{grid-template-columns:minmax(190px,1.2fr) minmax(140px,.9fr) minmax(130px,.7fr) 180px}}@media (max-width:780px){.email-settings-workspace{grid-template-columns:1fr}.email-settings-workspace>aside{display:none}.email-mailbox-toolbar,.email-review-header{flex-direction:column;align-items:flex-start}.email-review-tools,.table-directory-toolbar,.table-section-tools{flex-wrap:wrap;align-items:stretch;width:100%}.table-directory-search{flex-basis:100%;width:100%}.email-account-list{overflow-x:auto}.email-account-list-head,.email-account-row{min-width:760px}.email-channel-card,.blocked-sender-entry-grid{grid-template-columns:1fr}.blocked-sender-titlebar{grid-template-columns:auto minmax(0,1fr)}.blocked-sender-admin-badge{grid-column:2;width:fit-content}}@media (max-width:720px){.blocked-sender-overview,.blocked-sender-section-header,.blocked-sender-table-toolbar{flex-direction:column;align-items:flex-start}.blocked-sender-section-header .blocked-sender-export-group{width:100%}.blocked-sender-section-header .blocked-sender-export-btn{flex:1;justify-content:center}.blocked-sender-table-toolbar .blocked-sender-pagination-controls{justify-content:space-between;width:100%}.blocked-sender-count-card{border-top:1px solid #cce7df;border-left:0;justify-items:start;width:100%;padding:12px 0 0}.blocked-sender-search{width:100%}.blocked-sender-table-scroll{max-height:420px}.blocked-sender-table{min-width:680px}.customer-directory-header{flex-direction:column;align-items:flex-start}.customer-directory-toolbar{flex-wrap:wrap;justify-content:space-between;width:100%}.customer-directory-toolbar .table-directory-search{flex-basis:100%}.customer-table-scroll{height:calc(100vh - 330px);min-height:340px}}@media (max-width:1080px){.category-submit-button{justify-self:end}}@media (max-width:920px){.category-form-fields,.category-form-fields.is-create,.sub-service-manager-grid{grid-template-columns:1fr}}@media (max-width:640px){.category-workspace-header,.category-directory-header{flex-direction:column;align-items:flex-start}.category-workspace-stats{width:100%}.category-form-fields{grid-template-columns:1fr}.category-submit-button{justify-self:stretch;width:100%}.category-edit-actions{width:100%}.category-edit-actions .category-cancel-button,.category-edit-actions .category-submit-button{flex:1}.category-editor-form,.category-workspace-header,.category-directory-header,.sub-service-manager{padding-left:16px;padding-right:16px}}.team-count-badge{color:#00566a;white-space:nowrap;background:#edf7f5;border:1px solid #dbe5f4;border-radius:999px;padding:8px 12px;font-size:13px;font-weight:400}.team-management-grid{grid-template-columns:minmax(0,1fr);gap:14px;padding:18px 26px;display:grid}.team-create-panel,.team-list-panel{border:1px solid var(--border);background:#fff;border-radius:8px;min-width:0;padding:16px}.team-create-panel{gap:14px;display:grid}.team-panel-heading{align-items:flex-start;gap:10px;display:flex}.team-panel-heading>span{color:#004050;background:#e5f4ee;border-radius:8px;flex:0 0 34px;place-items:center;width:34px;height:34px;display:grid}.team-panel-heading h3,.team-panel-heading p{margin:0;font-weight:400}.team-panel-heading h3{color:#172033;font-size:14px;line-height:1.35}.team-panel-heading p{color:#64748b;margin-top:3px;font-size:12px;line-height:1.4}.team-form-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.team-form-fields label{color:#334155;gap:6px;min-width:0;font-size:12px;display:grid}.team-form-fields input{color:#172033;width:100%;min-width:0;min-height:42px;font:inherit;background:#fff;border:1px solid #d7dee9;border-radius:8px;outline:none;padding:9px 11px}.team-form-fields input:focus{border-color:#69bba3;box-shadow:0 0 0 3px #0040501a}.team-member-picker{background:#fbfcfe;border:1px solid #e1e7f0;border-radius:8px;grid-template-columns:minmax(0,1fr);gap:4px;max-height:152px;padding:7px;display:grid;overflow:hidden auto}.team-assignment-pickers{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.team-assignment-pickers.is-single{grid-template-columns:minmax(0,1fr)}.team-picker-group{min-width:0}.team-picker-title{color:#334155;justify-content:space-between;align-items:center;gap:10px;margin-bottom:7px;font-size:12px;display:flex}.team-picker-title small{color:#94a3b8;font-size:11px}.team-category-picker label>span{min-width:0;display:grid}.team-category-picker label>span small{color:#64748b;text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-picker-empty{color:#64748b;margin:0;padding:10px;font-size:12px}.team-member-picker label{cursor:pointer;border-radius:6px;align-items:center;gap:9px;min-width:0;padding:7px 8px;display:flex}.team-member-picker label:hover{background:#edf7f5}.team-member-picker input{accent-color:#004050;flex:0 0 16px;width:16px;height:16px}.team-member-picker label>span,.team-list-item>span:nth-child(2),.team-detail-member>span,.team-detail-ticket-list a>span{min-width:0;display:grid}.team-member-picker label>span{grid-template-columns:minmax(100px,.35fr) minmax(0,1fr);align-items:center;gap:12px}.team-member-picker strong,.team-member-picker small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-member-picker strong{color:#172033;font-size:12px;font-weight:400}.team-member-picker small{color:#64748b;margin-top:0;font-size:12px}.team-create-button{color:#fff;cursor:pointer;background:#004050;border:0;border-radius:8px;justify-content:center;justify-self:start;align-items:center;gap:7px;min-height:40px;padding:9px 14px;font-size:13px;font-weight:400;display:inline-flex}.team-create-button:hover{background:#244dcc}.team-form-actions{align-items:center;gap:9px;display:flex}.team-cancel-button{color:#475569;background:#fff;border:1px solid #d7dee9;border-radius:8px;justify-content:center;align-items:center;min-height:40px;padding:9px 14px;font-size:13px;text-decoration:none;display:inline-flex}.team-cancel-button:hover,.team-cancel-button:focus-visible{color:#00566a;background:#f8fbff;border-color:#b8cdf8;outline:none}.team-list-scroll{gap:5px;max-height:246px;margin-top:12px;display:grid;overflow:hidden auto}.team-list-item{color:inherit;background:#f8fafc;border:1px solid #0000;border-radius:8px;grid-template-columns:32px minmax(0,1fr) 20px;align-items:center;gap:9px;padding:9px;text-decoration:none;display:grid}.team-list-item:hover{background:#f2f6fd;border-color:#cbdaf5}.team-list-item.is-selected{background:#e5f4ee;border-color:#b8cdf8}.team-list-initial{color:#00566a;background:#dce9ff;border-radius:8px;place-items:center;width:32px;height:32px;font-size:12px;display:grid}.team-list-item strong,.team-list-item small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-list-item strong{color:#172033;font-size:13px;font-weight:400}.team-list-item small{color:#64748b;margin-top:2px;font-size:11px}.team-list-item>svg{color:#94a3b8}.team-empty-state{color:#64748b;margin:0;padding:10px 0;font-size:12px}.team-directory-table{min-width:0;padding:0 26px 26px;overflow-x:hidden}.team-table-heading{border:1px solid var(--border);background:#fff;border-bottom:0;border-radius:10px 10px 0 0;justify-content:space-between;align-items:center;gap:16px;padding:15px 16px;display:flex}.team-table-heading h3,.team-table-heading p{margin:0}.team-table-heading h3{color:#172033;font-size:14px;font-weight:400}.team-table-heading p{color:#64748b;margin-top:3px;font-size:12px}.team-directory-table>div{overflow-x:hidden!important}.team-directory-table>.team-themed-table{box-shadow:0 8px 24px #0f172a0a;border-radius:0 0 10px 10px!important}.team-directory-table table{table-layout:fixed;width:100%;min-width:0}.team-themed-table thead tr,.team-themed-table thead th{background:#f8fafc!important}.team-themed-table thead th{color:#64748b!important;letter-spacing:.06em!important;padding-top:14px!important;padding-bottom:14px!important;font-size:11px!important}.team-directory-row{background:#fff;transition:background .14s,box-shadow .14s}.team-directory-row:hover{background:#f8fbff}.team-directory-row.is-selected{background:#edf7f5;box-shadow:inset 3px 0 #004050}.team-directory-row td{vertical-align:middle}.team-directory-identity{align-items:center;gap:11px;min-width:0;display:flex}.team-directory-avatar{color:#00566a;background:#dce9ff;border-radius:10px;flex:0 0 38px;place-items:center;width:38px;height:38px;font-size:13px;font-weight:400;display:grid}.team-directory-identity>span:last-child{gap:3px;min-width:0;display:grid}.team-directory-identity strong,.team-directory-identity small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-directory-identity strong{color:#172033;font-size:13px;font-weight:400}.team-directory-identity small{color:#64748b;font-size:12px}.team-metric-pill{color:#334155;background:#f8fafc;border:1px solid #dbe5f4;border-radius:999px;place-items:center;min-width:32px;height:30px;padding:0 9px;font-size:13px;display:inline-grid}.team-metric-pill.is-ticket{color:#00566a;background:#edf7f5;border-color:#cbdaf5}.team-row-actions{align-items:center;gap:7px;display:flex}.team-row-actions form{margin:0}.team-row-action{cursor:pointer;background:#fff;border:1px solid #d7dee9;border-radius:8px;place-items:center;width:34px;height:34px;padding:0;transition:color .14s,border-color .14s,background .14s;display:inline-grid}.team-row-action.is-edit{color:#004050;text-decoration:none}.team-row-action.is-edit:hover,.team-row-action.is-edit:focus-visible{background:#edf7f5;border-color:#b8cdf8;outline:none}.team-row-action.is-delete{color:#dc2626}.team-row-action.is-delete:hover,.team-row-action.is-delete:focus-visible{background:#fef2f2;border-color:#fecaca;outline:none}.team-actions-locked{color:#cbd5e1}.team-table-empty{color:#94a3b8;text-align:center;padding:42px 20px}.team-table-empty svg{margin:0 auto 10px;display:block}.team-table-empty strong,.team-table-empty span{display:block}.team-table-empty strong{color:#334155;font-size:14px;font-weight:400}.team-table-empty span{color:#64748b;margin-top:4px;font-size:12px}.team-table-tools{justify-content:flex-end;align-items:center;gap:12px;min-width:0;display:flex}.team-table-search{width:min(280px,32vw);position:relative}.team-table-search>svg{z-index:1;color:#94a3b8;pointer-events:none;position:absolute;top:50%;left:15px;transform:translateY(-50%)}.team-table-search input{color:#172033;background:#fff;border:1px solid #d7dee9;border-radius:9px;outline:none;width:100%;height:40px;padding:0 14px 0 44px;font-family:inherit;font-size:13px;transition:border-color .14s,box-shadow .14s}.team-table-search input::placeholder{color:#94a3b8}.team-table-search input:focus{border-color:#7da2f5;box-shadow:0 0 0 3px #0040501a}.team-table-tools .table-refresh-button{flex-basis:40px;width:40px;height:40px}.agents-details-panel{background:#fff;min-width:0;min-height:100%;padding:22px}.workspace-detail-title{color:#172033;margin:0 0 18px;font-size:14px;font-weight:400}.team-detail-content{gap:22px;display:grid}.team-detail-profile{align-items:center;gap:14px;min-width:0;display:flex}.team-detail-avatar{color:#fff;background:#14b8a6;border-radius:50%;flex:0 0 62px;place-items:center;width:62px;height:62px;font-size:14px;font-weight:400;display:grid}.team-detail-profile>div:last-child{min-width:0}.team-detail-label{color:#0f766e;background:#ccfbf1;border-radius:999px;padding:4px 7px;font-size:11px;display:inline-flex}.team-detail-profile h3,.team-detail-profile p{text-overflow:ellipsis;white-space:nowrap;margin:0;overflow:hidden}.team-detail-profile h3{color:#172033;margin-top:7px;font-size:14px;font-weight:400}.team-detail-profile p{color:#64748b;margin-top:3px;font-size:12px}.team-detail-section{border-top:1px solid #e7ecf3;padding-top:16px}.team-detail-section-heading{justify-content:space-between;align-items:center;gap:10px;margin-bottom:12px;display:flex}.team-detail-section-heading>span{color:#334155;align-items:center;gap:7px;font-size:13px;display:flex}.team-detail-section-heading svg{color:#004050}.team-detail-section-heading small{color:#00566a;text-align:center;background:#e3f3ed;border-radius:999px;min-width:26px;padding:4px 7px}.team-detail-member-list,.team-detail-ticket-list{gap:6px;display:grid}.team-detail-member{background:#f8fafc;border-radius:8px;align-items:center;gap:10px;min-width:0;padding:8px;display:flex}.team-detail-member>div{color:#fff;border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;font-size:12px;display:grid}.team-detail-member strong,.team-detail-member small,.team-detail-ticket-list strong,.team-detail-ticket-list small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.team-detail-member strong,.team-detail-ticket-list strong{color:#172033;font-size:12px;font-weight:400}.team-detail-member small,.team-detail-ticket-list small{color:#64748b;margin-top:2px;font-size:11px}.team-workload-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;display:grid}.team-workload-row>span{background:#f8fafc;border-radius:8px;gap:3px;min-width:0;padding:10px;display:grid}.team-workload-row strong{color:#00566a;font-size:14px;font-weight:400}.team-workload-row small{color:#64748b;text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.team-detail-ticket-list a{min-width:0;color:inherit;border:1px solid #e1e7f0;border-radius:8px;justify-content:space-between;align-items:center;gap:10px;padding:9px 10px;text-decoration:none;display:flex}.team-detail-ticket-list a:hover{background:#f8fbff;border-color:#b8cdf8}.team-detail-ticket-list svg{color:#94a3b8;flex:none}@media (max-width:900px){.team-management-grid{grid-template-columns:1fr}}@media (max-width:640px){.team-management-grid,.team-directory-table{padding-left:14px;padding-right:14px}.team-form-fields,.team-assignment-pickers,.team-member-picker,.team-workload-row{grid-template-columns:1fr}.team-create-button{width:100%}.team-table-heading{flex-direction:column;align-items:flex-start}.team-table-tools{flex-wrap:wrap;justify-content:flex-start;width:100%}.team-table-search{width:100%}.team-table-tools .agent-directory-pagination{margin-left:auto}}.agent-directory-table{min-width:0;overflow-x:hidden}.agent-directory-table>div,.agent-directory-table>div>div{min-width:0;overflow-x:hidden!important}.agent-directory-table table{table-layout:fixed;width:100%;min-width:0}.agent-toolbar-actions{flex:none;align-items:center;gap:14px;display:flex}.agent-toolbar-actions .table-refresh-button{flex-basis:40px;width:40px;height:40px}.agent-directory-pagination{color:#64748b;white-space:nowrap;align-items:center;gap:4px;font-size:13px;display:flex}.agent-directory-pagination>span:first-child{margin-right:6px}.agent-directory-pagination a,.agent-directory-pagination .is-disabled{color:#475569;border-radius:50%;place-items:center;width:34px;height:34px;transition:color .12s,background .12s;display:inline-grid}.agent-directory-pagination a:hover,.agent-directory-pagination a:focus-visible{color:#00566a;background:#edf7f5;outline:none}.agent-directory-pagination .is-disabled{color:#cbd5e1}.agent-detail-content{gap:24px;display:grid}.agent-detail-profile{align-items:center;gap:16px;min-width:0;display:flex}.agent-detail-avatar{color:#fff;background:#004050;border-radius:50%;flex:0 0 76px;place-items:center;width:76px;height:76px;font-size:20px;font-weight:400;display:grid;box-shadow:0 10px 24px #00405033}.agent-detail-profile-copy{min-width:0}.agent-detail-active{color:#15803d;align-items:center;gap:5px;margin-bottom:7px;font-size:12px;font-weight:400;display:inline-flex}.agent-detail-profile-copy h3{color:#111827;margin:0;font-size:20px;font-weight:400}.agent-detail-profile-copy p{color:#64748b;overflow-wrap:anywhere;align-items:center;gap:7px;min-width:0;margin:7px 0 0;font-size:13px;display:flex}.agent-detail-metrics{background:#f8fafc;border-block:1px solid #e5eaf2;grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.agent-detail-metrics>div{text-align:center;gap:5px;padding:13px 12px;display:grid}.agent-detail-metrics>div+div{border-left:1px solid #e5eaf2}.agent-detail-metrics span{color:#64748b;text-transform:uppercase;font-size:11px}.agent-detail-metrics strong{color:#111827;font-size:18px;font-weight:400}.agent-detail-section{gap:12px;display:grid}.agent-detail-section-title{color:#475569;align-items:center;gap:8px;display:flex}.agent-detail-section-title h4{color:#111827;margin:0;font-size:15px;font-weight:400}.agent-detail-section-title>span{color:#00566a;background:#e3f3ed;border-radius:999px;place-items:center;min-width:24px;height:22px;margin-left:auto;padding:0 7px;font-size:11px;display:inline-grid}.agent-detail-team-row{background:#fff;border:1px solid #dfe5ee;border-radius:8px;grid-template-columns:40px minmax(0,1fr) auto;align-items:center;gap:11px;padding:13px;display:grid}.agent-detail-team-icon{color:#fff;border-radius:8px;place-items:center;width:40px;height:40px;font-weight:400;display:grid}.agent-detail-team-row>div:nth-child(2){gap:4px;min-width:0;display:grid}.agent-detail-team-row strong{color:#111827;font-size:14px;font-weight:400}.agent-detail-team-row>div:nth-child(2) span{color:#64748b;font-size:12px}.agent-detail-routing-badge{color:#b45309;white-space:nowrap;background:#fff7df;border-radius:999px;padding:5px 8px;font-size:11px}.agent-detail-routing-badge.is-ready{color:#15803d;background:#eaf8ef}.agent-detail-ticket-list{border-top:1px solid #e5eaf2;display:grid}.agent-detail-ticket-row{color:inherit;border-bottom:1px solid #e5eaf2;grid-template-columns:34px minmax(0,1fr) 18px;align-items:center;gap:10px;padding:12px 4px;text-decoration:none;transition:background .12s,padding .12s;display:grid}.agent-detail-ticket-row:hover,.agent-detail-ticket-row:focus-visible{background:#f5f8fc;outline:none;padding-inline:8px}.agent-detail-ticket-icon{color:#004050;background:#e3f3ed;border-radius:8px;place-items:center;width:34px;height:34px;display:grid}.agent-detail-ticket-row>div:nth-child(2){gap:4px;min-width:0;display:grid}.agent-detail-ticket-row strong,.agent-detail-ticket-row span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.agent-detail-ticket-row strong{color:#111827;font-size:13px;font-weight:400}.agent-detail-ticket-row span{color:#64748b;font-size:12px}.agent-detail-ticket-row>svg{color:#94a3b8}.agent-detail-empty{color:#64748b;padding:18px 0;font-size:13px}.agent-directory-row{background:#fff;height:66px;transition:background .12s,box-shadow .12s}.agent-directory-row:hover{background:#f5f8fc;box-shadow:inset 3px 0 #8bb1f7}.agent-directory-row.is-selected{background:#edf7f5;box-shadow:inset 3px 0 #004050}.agent-directory-table .agent-directory-row td{vertical-align:middle;background:inherit;padding-block:9px!important}.agent-identity-cell{align-items:center;gap:12px;min-width:0;display:flex}.agent-list-avatar{color:#fff;border-radius:50%;flex:0 0 42px;place-items:center;width:42px;height:42px;font-size:14px;font-weight:400;display:grid}.agent-identity-copy{gap:3px;min-width:0;display:grid}.agent-identity-copy strong,.agent-identity-copy span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.agent-identity-copy strong{color:#111827;font-size:14px;font-weight:400}.agent-identity-copy span{color:#64748b;font-size:12px}.agent-access-badge{color:#00566a;background:#e3f3ed;border-radius:999px;align-items:center;min-height:26px;padding:0 10px;font-size:12px;display:inline-flex}.agent-routing-status{color:#475569;white-space:nowrap;align-items:center;gap:7px;font-size:13px;display:inline-flex}.agent-routing-status>span{background:#f59e0b;border-radius:50%;width:8px;height:8px}.agent-routing-status.is-ready>span{background:#16a34a}.agent-row-actions{justify-content:flex-end;gap:8px;display:flex}@media (max-width:1100px){.agents-workspace-layout{grid-template-columns:minmax(0,1fr)!important}.agents-directory-main{border-right:0!important}.agents-details-panel{border-top:1px solid var(--border)}}@media (max-width:900px){.agent-directory-table table{min-width:0}.agent-toolbar-actions{gap:8px}}.new-agent-page{background:#fff;min-height:calc(100vh - 190px)}.new-agent-header{border-bottom:1px solid var(--border);padding:20px 24px}.new-agent-header h2{margin:14px 0 6px;font-size:22px;font-weight:400}.new-agent-header p{color:#64748b;margin:0;font-size:14px}.new-agent-form{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;max-width:920px;padding:28px 24px 36px;display:grid}.new-agent-actions{grid-column:1/-1;justify-content:flex-end;align-items:center;gap:12px;padding-top:4px;display:flex}@media (max-width:640px){.new-agent-form{grid-template-columns:1fr}.new-agent-actions{grid-column:1}}.new-ticket-page{background:#fff;min-height:calc(100vh - 190px)}.new-ticket-header{border-bottom:1px solid var(--border);padding:20px 24px}.new-ticket-header h2{margin:14px 0 6px;font-size:22px;font-weight:400}.new-ticket-header p{color:#64748b;margin:0;font-size:14px}.new-ticket-back-link{color:#475569;align-items:center;gap:8px;font-size:14px;display:inline-flex}.new-ticket-form{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;max-width:980px;padding:28px 24px 36px;display:grid}.new-ticket-field{min-width:0}.new-ticket-field-wide,.new-ticket-description,.new-ticket-actions{grid-column:1/-1}.new-ticket-actions{justify-content:flex-end;align-items:center;gap:12px;padding-top:4px;display:flex}.new-ticket-cancel{border:1px solid var(--border);color:#334155;background:#fff;border-radius:8px;padding:11px 16px;font-size:14px}.new-ticket-error{color:#b91c1c;background:#fff1f2;border:1px solid #fecaca;border-radius:8px;margin:20px 24px 0;padding:12px 14px;font-size:14px}@media (max-width:760px){.new-ticket-form{grid-template-columns:1fr}.new-ticket-field,.new-ticket-actions{grid-column:1}}@keyframes ticket-refresh-spin{to{transform:rotate(360deg)}}.ticket-chat-message{box-sizing:border-box;background:#fff;border:1px solid #e2e8f0;border-radius:14px;width:min(100%,920px);max-width:920px;transition:all .2s;overflow:hidden;box-shadow:0 1px 3px #0f172a0a}.ticket-chat-message:hover{box-shadow:0 4px 12px #0f172a0f}.ticket-chat-message.is-incoming,.ticket-chat-message.is-outgoing{justify-self:center}.ticket-chat-bubble{box-sizing:border-box;width:100%;min-width:0;max-width:100%;min-height:96px;display:block;position:relative;overflow:visible;background:#fff!important;border:0!important;padding:16px 20px!important}.ticket-chat-author{background:#f8fafc;border-bottom:1px solid #f1f5f9;padding:12px 18px!important}.ticket-chat-avatar{color:#fff;border-radius:9999px;flex-shrink:0;place-items:center;width:30px;height:30px;font-size:11.5px;font-weight:600;display:grid!important}.ticket-chat-role{font-size:11.5px;font-weight:500;display:inline-block!important}.ticket-chat-bubble>p{color:#0f172a;overflow-wrap:anywhere;word-break:break-word;white-space:pre-wrap;min-width:0;max-width:100%;margin:0;font-size:14px;line-height:1.65;display:block}.ticket-message-link{color:#0284c7;text-underline-offset:2px;text-decoration:underline}.ticket-message-image{object-fit:contain;border:1px solid #e2e8f0;border-radius:10px;max-width:min(100%,560px);max-height:420px;margin:10px 0;display:block}.ticket-chat-message.is-internal{box-shadow:0 1px 3px #d9770614;background:#fffbeb!important;border:1px solid #fed7aa!important}.ticket-chat-message.is-internal .ticket-chat-author{color:#92400e!important;background:#fef3c7!important;border-bottom:1px solid #fde68a!important}.ticket-chat-message.is-internal .ticket-chat-bubble{background:#fffbeb!important}.ticket-chat-message.is-incoming .ticket-chat-bubble:before,.ticket-chat-message.is-outgoing .ticket-chat-bubble:after{display:none}.ticket-chat-time{color:#667781;white-space:nowrap;justify-content:flex-end;align-items:center;gap:3px;min-height:14px;margin:0;font-size:11px;line-height:1;display:flex}.ticket-chat-checks{color:#53bdeb;letter-spacing:-3px;padding-right:3px}.ticket-editor-toolbar{border-top:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:14px;min-height:48px;padding:6px 8px;display:flex}.ticket-editor-tools{color:#344054;align-items:center;gap:4px;display:flex}.ticket-editor-tools svg{box-sizing:content-box;border-radius:6px;padding:7px}.ticket-editor-tools svg:hover{background:#f1f5f9}.ticket-chat-send{transition:transform .16s,background .16s}.ticket-command-button{color:#344054;cursor:pointer;background:0 0;border:0;border-radius:9px;place-items:center;width:36px;height:36px;padding:0;transition:background .14s,color .14s,transform .14s;display:inline-grid}.ticket-command-button:hover{color:#004050;background:#f1f5f9;transform:translateY(-1px)}.ticket-command-button.is-danger:hover{color:#dc2626;background:#fff1f2}.ticket-command-bar{z-index:20;position:relative;overflow:visible}.ticket-command-bar .ticket-quick-tooltip:after{z-index:100;top:auto;bottom:calc(100% + 6px)}.ticket-command-divider{background:#e5e7eb;width:1px;height:24px;margin:0 5px}.ticket-inbox-layout{background:#fff;overflow:hidden}.ticket-inbox-sidebar{min-width:0;min-height:0;overflow:hidden}.ticket-inbox-sidebar-content{scrollbar-gutter:stable;height:100%;padding:14px 10px 20px;overflow:hidden auto}.ticket-inbox-search{color:#64748b;background:#fff;border:1px solid #d7dee9;border-radius:8px;align-items:center;gap:8px;min-height:38px;margin:0 4px 10px;padding:0 10px;transition:border-color .14s,box-shadow .14s;display:flex}.ticket-search-kbd{color:#94a3b8;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:4px;padding:1px 5px;font-family:inherit;font-size:11px;font-weight:600;line-height:1.2}.ticket-inbox-nav-item{transition:background .15s,color .15s,transform .15s}.ticket-inbox-nav-item:hover{background:#f1f5fb}.ticket-inbox-nav-item.is-active{background:#f0fdf9;border-left:3px solid #004050;border-radius:0 8px 8px 0}.ticket-inbox-nav-item.is-active>span:last-child{color:#004050!important;background:#ccfbf1!important;font-weight:700!important}.ticket-inbox-nav-icon{color:#64748b;display:inline-flex}.ticket-inbox-nav-item.is-active .ticket-inbox-nav-icon{color:#004050}.ticket-inbox-tabs{border-bottom:1px solid var(--border);scrollbar-width:none;background:#fff;align-items:stretch;gap:2px;min-height:50px;padding:0 14px;display:flex;overflow-x:hidden}.ticket-inbox-tabs a{color:#64748b;white-space:nowrap;align-items:center;gap:8px;min-width:120px;padding:0 16px;font-size:13.5px;font-weight:500;text-decoration:none;transition:background .15s,color .15s;display:inline-flex;position:relative}.ticket-inbox-tabs a:hover{color:#0f172a;background:#f8fafc}.ticket-inbox-tabs a.is-active{color:#004050;font-weight:600}.ticket-inbox-tabs a.is-active:after{content:"";background:#004050;border-radius:3px 3px 0 0;height:3px;position:absolute;bottom:0;left:14px;right:14px}.ticket-inbox-tabs a span{color:#64748b;background:#f1f5f9;border-radius:999px;place-items:center;min-width:20px;height:20px;padding:0 6px;font-size:11px;font-weight:600;display:grid}.ticket-inbox-icon-button,.ticket-inbox-filter-button{color:#475569;cursor:pointer;background:0 0;border:0;border-radius:8px;min-height:36px;transition:background .15s,color .15s}.ticket-inbox-pagination{color:#5f6368;white-space:nowrap;align-items:center;gap:4px;font-size:13px;font-weight:400;display:inline-flex}.ticket-inbox-pagination>span:first-child{margin-right:8px}.ticket-inbox-page-button{color:#3c4043;border-radius:50%;place-items:center;width:32px;height:32px;text-decoration:none;transition:background 90ms,color 90ms;display:inline-grid}.ticket-inbox-page-button:hover{color:#111827;background:#eef2f7}.ticket-inbox-page-button.is-disabled{color:#c5c9ce;cursor:default}.ticket-inbox-icon-button{place-items:center;width:36px;display:inline-grid}.ticket-inbox-filter-button{align-items:center;gap:8px;padding:0 12px;font-size:13px;display:inline-flex}.ticket-inbox-toolbar{background:#fff;min-height:54px}.ticket-inbox-main{background:#fff;min-width:0;overflow:hidden}.ticket-inbox-table-region{width:100%;min-width:0;min-height:0;overflow:hidden}.ticket-inbox-table{width:100%;min-width:0;-webkit-overflow-scrolling:touch!important;border-left:0!important;border-right:0!important;overflow:auto hidden!important}.ticket-inbox-table::-webkit-scrollbar{height:6px}.ticket-inbox-table::-webkit-scrollbar-track{background:#f8fafc}.ticket-inbox-table::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:9999px}.ticket-inbox-table::-webkit-scrollbar-thumb:hover{background:#94a3b8}.ticket-inbox-table-body{scrollbar-gutter:stable;overflow:hidden auto!important}.ticket-inbox-table table{width:100%!important;min-width:880px!important}.ticket-toolbar-actions{align-items:center;gap:6px;display:flex;position:relative}.ticket-toolbar-menu{position:relative}.ticket-toolbar-menu>summary{-webkit-user-select:none;user-select:none;list-style:none}.ticket-toolbar-menu>summary::-webkit-details-marker{display:none}.ticket-toolbar-menu[open]>summary{color:#00566a;background:#e3f3ed}.ticket-toolbar-popover{z-index:80;background:#fff;border:1px solid #d9e0ea;border-radius:8px;width:220px;padding:6px;position:absolute;top:calc(100% + 8px);left:0;box-shadow:0 12px 30px #0f172a24}.ticket-toolbar-menu.is-more .ticket-toolbar-popover{width:190px}.ticket-toolbar-popover-title{color:#697586;padding:7px 10px;display:block}.ticket-toolbar-popover button{color:#263244;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:6px;justify-content:space-between;align-items:center;gap:12px;width:100%;min-height:36px;padding:8px 10px;display:flex}.ticket-toolbar-popover button:hover,.ticket-toolbar-popover button:focus-visible{color:#00566a;background:#f1f5f9;outline:none}.ticket-toolbar-popover button>span{color:#697586}.ticket-toolbar-popover .ticket-toolbar-clear{color:#b42318;border-top:1px solid #e5eaf1;border-radius:0 0 6px 6px;margin-top:4px}.ticket-date-filter-wrapper{display:inline-flex;position:relative}.ticket-inbox-filter-button.is-active{font-weight:400;color:#006554!important;background:#eef9f6!important;border-color:#79bcae!important}.ticket-date-filter-clear-badge{color:#004050;cursor:pointer;background:#d3ede5;border-radius:50%;place-items:center;width:17px;height:17px;margin-left:2px;transition:all .12s;display:inline-grid}.ticket-date-filter-clear-badge:hover{color:#00232b;background:#bfe5d9}.ticket-date-filter-popover{width:250px;padding:8px 10px 12px}.ticket-date-filter-header{border-bottom:1px solid #edf2f7;justify-content:space-between;align-items:center;margin-bottom:6px;padding:2px 2px 8px;display:flex}.ticket-date-filter-reset-link{color:#006554;cursor:pointer;background:0 0;border:0;border-radius:4px;padding:2px 6px;font-size:12px;font-weight:400}.ticket-date-filter-reset-link:hover{background:#eef9f6}.ticket-date-preset-list{gap:2px;display:grid}.ticket-date-preset-item{color:#334155;cursor:pointer;background:0 0;border:0;border-radius:6px;justify-content:space-between;align-items:center;width:100%;min-height:32px;padding:6px 10px;font-size:13px;transition:all .12s;display:flex}.ticket-date-preset-item:hover{color:#0f172a;background:#f1f5f9}.ticket-date-preset-item.is-selected{color:#006554;background:#eef9f6;font-weight:400}.ticket-date-custom-divider{text-align:center;border-top:1px solid #edf2f7;margin:10px 0 8px;position:relative}.ticket-date-custom-divider span{color:#94a3b8;text-transform:uppercase;letter-spacing:.04em;background:#fff;padding:0 8px;font-size:11px;position:relative;top:-8px}.ticket-date-custom-form{gap:8px;display:grid}.ticket-date-input-group{color:#64748b;grid-template-columns:42px 1fr;align-items:center;gap:8px;font-size:12px;display:grid}.ticket-date-input-group input{color:#1e293b;background:#fff;border:1px solid #d4e0df;border-radius:6px;width:100%;height:30px;padding:0 8px;font-size:12px}.ticket-date-apply-button{color:#fff;cursor:pointer;background:#004050;border:1px solid #004050;border-radius:6px;justify-content:center;align-items:center;width:100%;height:32px;margin-top:4px;font-size:12px;font-weight:400;transition:background-color .12s;display:inline-flex}.ticket-date-apply-button:hover:not(:disabled){background:#00303c}.ticket-date-apply-button:disabled{opacity:.4;cursor:not-allowed}.ticket-inbox-selection-bar{border-bottom:1px solid var(--border);background:#fff;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;min-height:50px;padding:8px 16px;transition:background .15s,border-color .15s;display:flex}.ticket-selection-left{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ticket-select-all-toggle{cursor:pointer;color:#1e293b;-webkit-user-select:none;user-select:none;align-items:center;gap:8px;font-size:13px;display:inline-flex}.ticket-select-all-toggle input{accent-color:#004050;cursor:pointer;width:17px;height:17px}.ticket-select-all-label{color:#1e293b;font-size:13px}.ticket-selection-count-pill{color:#fff;background:#004050;border-radius:6px;align-items:center;padding:2px 8px;font-size:12px;font-weight:600;display:inline-flex}.ticket-selection-clear-btn{color:#64748b;cursor:pointer;background:#fff;border:1px solid #d4e0df;border-radius:6px;padding:3px 8px;font-size:12px;transition:all .12s}.ticket-selection-clear-btn:hover{color:#0f172a;background:#f1f5f9;border-color:#94a3b8}.ticket-selection-all-view-btn{color:#006554;cursor:pointer;background:#eef9f6;border:1px solid #b9ddd4;border-radius:6px;padding:4px 10px;font-size:12px;font-weight:400;transition:all .12s}.ticket-selection-all-view-btn:hover{background:#dff1ec;border-color:#79bcae}.ticket-selection-all-view-badge{color:#006554;background:#eef9f6;border-radius:6px;padding:3px 8px;font-size:12px;font-weight:400}.ticket-selection-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ticket-inbox-main tbody tr{transition:background .14s,box-shadow .14s}.ticket-inbox-main .ticket-inbox-row td{border-bottom:1px solid #f1f5f9;vertical-align:middle!important}.ticket-inbox-main .ticket-inbox-row td:first-child{padding:0 10px 0 14px!important}.ticket-inbox-main .ticket-inbox-row td>a{align-items:center;min-width:0;overflow:visible;min-height:56px!important;padding:8px 12px!important;display:flex!important}.ticket-quick-tooltip{outline:none;position:relative}.ticket-quick-tooltip:after{content:attr(data-tooltip);z-index:50;color:#f8fafc;opacity:0;pointer-events:none;visibility:hidden;white-space:normal;background:#0f172a;border:1px solid #334155;border-radius:8px;width:max-content;max-width:min(360px,70vw);padding:6px 10px;font-size:12px;font-weight:400;line-height:1.35;transition:opacity .1s,transform .1s;position:absolute;top:calc(100% + 7px);left:8px;transform:translateY(-2px);box-shadow:0 10px 25px -5px #0f172a40}.ticket-quick-tooltip:hover:after,.ticket-quick-tooltip:focus-visible:after{opacity:1;visibility:visible;transform:translateY(0)}.ticket-status-tooltip:after{text-transform:capitalize;white-space:nowrap;left:auto;right:0}.ticket-activity-badge{color:#1d4ed8;white-space:nowrap;background:#eff6ff;border:1px solid #bfdbfe;border-radius:999px;flex:none;align-items:center;padding:2px 8px;font-size:11.5px;font-weight:500;line-height:1.2;display:inline-flex}.ticket-activity-badge.is-email{color:#92400e;background:#fef3c7;border-color:#fde68a}.ticket-inbox-requester,.ticket-inbox-subject,.ticket-inbox-subject-line{min-width:0}.ticket-inbox-requester{white-space:nowrap;align-items:center;gap:10px;width:100%;display:flex}.ticket-inbox-requester strong,.ticket-inbox-subject strong{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:500;overflow:hidden}.ticket-inbox-star{color:#cbd5e1;fill:#0000;flex:none;transition:all .15s}.ticket-inbox-star:hover{color:#eab308;fill:#fef08a}.ticket-inbox-subject{width:100%;overflow:hidden}.ticket-inbox-subject-line{white-space:nowrap;align-items:center;gap:7px;display:flex;overflow:hidden}.ticket-inbox-preview{color:#64748b;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:400;overflow:hidden}.ticket-inbox-row.is-unread .ticket-inbox-requester strong,.ticket-inbox-row.is-unread .ticket-inbox-subject strong{color:#0f172a;font-weight:600!important}.ticket-inbox-row.is-unread .ticket-inbox-preview{color:#334155}.ticket-inbox-row.is-read,.ticket-inbox-row.is-unread{background:#fff!important}.ticket-inbox-main tbody tr:hover td{background:inherit!important}.ticket-reference-badge{color:#475569;letter-spacing:-.01em;white-space:nowrap;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:4px;flex-shrink:0;padding:1px 6px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace;font-size:11px;font-weight:600}.ticket-category-pill{color:#00566a;white-space:nowrap;background:#f0fdf9;border:1px solid #ccfbf1;border-radius:4px;flex-shrink:0;align-items:center;padding:1px 6px;font-size:11px;font-weight:500;display:inline-flex}.ticket-member-chip{color:#334155;text-overflow:ellipsis;white-space:nowrap;background:#f8fafc;border:1px solid #e2e8f0;border-radius:999px;align-items:center;gap:6px;max-width:100%;padding:2px 8px 2px 2px;font-size:12px;display:inline-flex;overflow:hidden}.ticket-member-avatar{color:#475569;background:#e2e8f0;border-radius:50%;flex-shrink:0;place-items:center;width:20px;height:20px;font-size:9.5px;font-weight:700;display:grid}.ticket-member-name{text-overflow:ellipsis;white-space:nowrap;font-weight:500;overflow:hidden}.ticket-unassigned-tag{color:#94a3b8;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:4px;align-items:center;padding:2px 8px;font-size:12px;font-style:italic;display:inline-flex}.ticket-last-message-cell{white-space:nowrap;flex-direction:column;gap:2.5px;display:flex}.ticket-date-text{color:#1e293b;white-space:nowrap;font-size:12.5px;font-weight:500;line-height:1.25}.ticket-time-text{color:#64748b;white-space:nowrap;align-items:center;gap:4px;font-size:11px;font-weight:400;line-height:1.2;display:inline-flex}.ticket-time-text svg{color:#94a3b8;flex-shrink:0}.badge-in-progress{color:#1d4ed8;background:#eff6ff;border:1px solid #bfdbfe}.badge-in-progress .badge-status-dot{background:#2563eb;box-shadow:0 0 6px #2563eb66}.portal-trial-pill{color:#334155;white-space:nowrap;background:#f8fafc;border:1px solid #d7dee9;border-radius:999px;align-items:center;min-height:34px;padding:0 12px;font-size:13px;font-weight:400;display:inline-flex}.portal-shell,.portal-shell button,.portal-shell input,.portal-shell select,.portal-shell textarea{font-size:14px}.portal-shell-content,.portal-shell-content>div{min-width:0}.portal-shell-sidebar-brand,.portal-shell-sidebar-nav,.portal-shell-sidebar-footer,.portal-shell-profile-link{box-sizing:border-box;width:100%;min-width:0}.portal-shell-profile-link:hover,.portal-shell-profile-link:focus-visible{outline:none;background:#ffffff1a!important}.portal-shell-signout{min-height:42px;transition:background .14s}.portal-shell-signout:hover,.portal-shell-signout:focus-visible{outline:none;background:#2b3a50!important}.portal-mobile-nav{display:none}.portal-shell.is-customer-portal{background:radial-gradient(circle at 90% 0,#14a88714,#0000 28%),#f3f7f7!important}.portal-shell.is-customer-portal .portal-shell-header{border-radius:12px!important;box-shadow:0 8px 24px #0040500b!important}.portal-shell.is-customer-portal .portal-shell-heading-copy h1{letter-spacing:-.01em!important;font-size:17px!important;font-weight:400!important}.portal-stats.is-customer .portal-stat{align-items:center;gap:12px;display:flex;background:linear-gradient(145deg,#fff,#fbfdfd)!important;border-radius:12px!important;min-height:82px!important}.portal-stat-icon{color:#067d65;background:#e8f7f3;border-radius:11px;flex:0 0 40px;place-items:center;width:40px;height:40px;display:grid}.portal-stats.is-customer .portal-stat-copy{flex-direction:column-reverse;gap:3px;min-width:0;display:flex}.portal-stats.is-customer .portal-stat-copy h2{color:#172033;margin:0!important;font-size:20px!important;font-weight:400!important}.portal-stats.is-customer .portal-stat-copy p{color:#64748b!important;font-size:12px!important}@media (max-width:1050px){.portal-shell-header .portal-shell-search input,.portal-trial-pill{display:none}.portal-shell-header .portal-shell-search{justify-content:center;width:38px!important;min-width:38px!important;padding:0!important}}@media (max-width:720px){.portal-shell{padding:0!important}.portal-shell-layout{display:block!important}.portal-shell-sidebar,.portal-shell-layout>.workspace-sidebar{display:none!important}.portal-mobile-nav{z-index:30;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffffff5;border-top:1px solid #e2e8f0;border-bottom:1px solid #d7e2e1;grid-template-columns:repeat(5,minmax(58px,1fr));display:grid;position:sticky;top:0;overflow-x:auto;box-shadow:0 5px 16px #0f172a0d}.portal-mobile-nav a{color:#64748b;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:4px;min-height:58px;padding:7px 4px;font-size:10px;line-height:1.1;text-decoration:none;display:flex}.portal-mobile-nav a.is-active{color:#004050;background:#eaf7f4;box-shadow:inset 0 -3px #14a887}.portal-shell-header-inner{align-items:flex-start!important}.portal-shell-heading-copy{max-width:calc(100% - 52px)}.portal-shell-user-chip{display:none}.portal-shell-header-actions{gap:8px!important}.portal-shell-header{border-radius:0!important}.portal-shell-content .admin-profile-page{border-left:0;border-right:0;border-radius:0;min-height:0}.portal-stats{grid-template-columns:repeat(2,minmax(0,1fr))!important}}@media (max-width:1050px){.ticket-inbox-layout{grid-template-columns:260px minmax(0,1fr)!important}.ticket-chat-page{padding:8px 0 20px!important}.ticket-detail-app-frame{grid-template-columns:auto minmax(0,1fr)!important}.ticket-detail-app-frame>.workspace-sidebar{width:72px}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-brand{flex-direction:column;padding:14px 9px 10px}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-logo{width:42px;height:42px}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-label,.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-link-main>span,.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-badge,.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-lock-badge,.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-user-copy,.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-signout{display:none}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-nav{padding:10px 8px 14px}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-link{justify-content:center;padding:0}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-footer{padding:10px 8px 12px}.ticket-detail-app-frame>.workspace-sidebar .workspace-sidebar-user{justify-content:center}.ticket-detail-app-body{height:auto!important;min-height:calc(100dvh - 16px)!important}.ticket-chat-workspace{grid-template-columns:minmax(0,1fr)!important;height:auto!important;min-height:0!important}.ticket-chat-conversation{border-right:0!important;height:calc(100dvh - 116px)!important;min-height:620px!important}.ticket-details-panel{grid-column:1;height:auto!important;max-height:none!important}}.assignment-journey-scroll{scrollbar-gutter:stable;gap:10px;max-height:420px;padding-right:6px;display:grid;overflow-y:auto}@media (max-width:680px){.ticket-chat-page{padding:0!important}.ticket-detail-app-frame{grid-template-columns:minmax(0,1fr)!important;width:100%!important}.ticket-detail-app-frame>.workspace-sidebar{display:none}.ticket-detail-app-body{gap:0!important;height:auto!important;min-height:100dvh!important}.ticket-detail-workspace-header{border-inline:0!important;border-radius:0!important;min-height:72px!important;padding:12px 14px!important}.ticket-detail-jump{display:none!important}.ticket-detail-trial{padding-inline:12px!important}.ticket-chat-workspace{border-inline:0!important;border-radius:0!important;grid-template-columns:minmax(0,1fr)!important}.ticket-chat-conversation{height:calc(100dvh - 72px)!important;min-height:560px!important}.ticket-details-panel{grid-column:1}.ticket-inbox-layout{grid-template-columns:minmax(0,1fr)!important}.ticket-inbox-sidebar{border-bottom:1px solid var(--border);border-right:0!important}.ticket-inbox-sidebar>div:last-child{max-height:270px;overflow-y:auto}.ticket-inbox-main-header{padding:14px 16px!important}.ticket-inbox-tabs{padding-inline:6px}.ticket-inbox-tabs a{min-width:132px;padding-inline:12px}.ticket-inbox-toolbar{padding-inline:8px!important}.ticket-chat-header{gap:10px!important;padding:12px 14px!important}.ticket-chat-header>div:last-child{scrollbar-width:none;width:100%;overflow-x:auto;flex-wrap:nowrap!important}.ticket-chat-toolbar{overflow-x:auto;padding:8px 12px!important}.ticket-command-bar{padding-inline:10px!important}.ticket-chat-toolbar>div{width:max-content;flex-wrap:nowrap!important}.ticket-chat-thread{gap:12px!important;padding:16px 13px!important}.ticket-chat-message{width:fit-content;max-width:min(88%,520px)}.ticket-chat-avatar{width:30px!important;height:30px!important}.ticket-chat-role{display:none}.ticket-chat-composer{padding:8px 9px calc(8px + env(safe-area-inset-bottom))!important}.ticket-chat-input-bar{border-radius:24px!important}.ticket-chat-textarea{font-size:13px!important}}@media (max-width:420px){.ticket-chat-message{width:fit-content;max-width:93%}.ticket-chat-author{padding-inline:2px!important}}.ticket-details-accordion>summary{cursor:pointer;-webkit-user-select:none;user-select:none;list-style:none}.ticket-details-accordion>summary::-webkit-details-marker{display:none}.ticket-details-chevron{flex:none;transition:transform .14s}.ticket-details-accordion[open]>summary .ticket-details-chevron{transform:rotate(180deg)}.ticket-chat-title-group{align-items:center;gap:12px;min-width:0;display:flex}.ticket-chat-title-copy{gap:4px;min-width:0;display:grid}.ticket-chat-title-copy>span{color:#718096;text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.ticket-chat-title-line{align-items:center;gap:7px;min-width:0;display:flex}.ticket-chat-title-line h1{color:#111827;text-overflow:ellipsis;white-space:nowrap;min-width:0;margin:0;font-size:18px;font-weight:400;line-height:1.25;overflow:hidden}.ticket-title-form{align-items:center;gap:6px;min-width:0;display:flex}.ticket-title-form input{color:#111827;background:#fff;border:1px solid #8bacef;border-radius:7px;outline:none;width:min(440px,45vw);min-width:120px;height:34px;padding:0 9px;font-size:15px}.ticket-title-form input:focus{box-shadow:0 0 0 3px #0040501a}.ticket-title-save,.ticket-title-cancel{cursor:pointer;border-radius:7px;height:32px}.ticket-title-save{color:#fff;background:#004050;border:0;padding:0 11px;font-size:12px}.ticket-title-cancel{color:#64748b;background:#fff;border:1px solid #d9e0ea;place-items:center;width:32px;padding:0;display:grid}.ticket-chat-back,.ticket-title-edit{transition:color .14s,background .14s,border-color .14s}.ticket-chat-back{flex:none;background:#fff!important;border:1px solid #d9e0ea!important}.ticket-chat-back:hover,.ticket-title-edit:hover{color:#004050!important;background:#edf7f5!important}.ticket-title-edit{color:#64748b;cursor:pointer;background:0 0;border:0;border-radius:7px;flex:none;place-items:center;width:30px;height:30px;padding:0;display:grid}.ticket-tooltip-right:after{left:auto;right:0}.ticket-command-bar-inner{justify-content:space-between;align-items:center;gap:16px;width:100%;display:flex}.ticket-command-actions{align-items:center;gap:4px;display:flex}.ticket-command-actions form{display:contents}.ticket-command-button.is-disabled{cursor:not-allowed;color:#c4ccd7}.ticket-command-button.has-selection{color:#dc2626;background:#fff1f2}.ticket-selection-count{color:#fff;background:#dc2626;border:2px solid #fff;border-radius:999px;place-items:center;min-width:17px;height:17px;padding:0 4px;font-size:9px;line-height:1;display:grid;position:absolute;top:-4px;right:-4px}.ticket-chat-thread{scrollbar-color:#cbd5e1 transparent;scrollbar-width:thin;background:#f7f9fc!important}.ticket-chat-message{border-color:#dbe3ef;border-radius:10px;transition:border-color .14s,box-shadow .14s;box-shadow:0 3px 12px #0f172a09}.ticket-message-select-row{grid-template-columns:minmax(0,920px);justify-self:center;align-items:start;width:min(100%,920px);display:grid}.ticket-message-select-row.is-selectable{grid-template-columns:28px minmax(0,920px);gap:10px;width:min(100%,962px)}.ticket-message-select-row .ticket-chat-message{justify-self:stretch;width:100%;max-width:none}.ticket-message-checkbox{accent-color:#004050;cursor:pointer;border:1px solid #94a3b8;border-radius:4px;width:19px;height:19px;margin:18px 0 0}.ticket-message-select-row:has(.ticket-message-checkbox:checked) .ticket-chat-message{background:#f3f7ff;border-color:#7da2f5;box-shadow:0 0 0 2px #0040501a,0 7px 20px #0f172a0f}:is(.ticket-message-select-row:has(.ticket-message-checkbox:checked) .ticket-chat-author,.ticket-message-select-row:has(.ticket-message-checkbox:checked) .ticket-chat-bubble){background:#f7faff!important}.ticket-chat-message:hover{border-color:#c6d4e7;box-shadow:0 7px 20px #0f172a0f}.ticket-chat-message.is-incoming{border-left:3px solid #004050}.ticket-chat-message.is-outgoing{border-left:3px solid #14a67a}.ticket-chat-message.is-internal{border-left-color:#f59e0b}.ticket-chat-author{border-bottom:1px solid #e6ebf2;min-height:56px;background:#fff!important;padding:9px 14px!important}.ticket-chat-avatar{flex:none;box-shadow:0 4px 12px #0f172a1f;width:32px!important;height:32px!important;display:inline-flex!important}.ticket-chat-role{display:block!important}.ticket-chat-bubble{min-height:74px;background:#fff!important}.ticket-chat-message.is-incoming .ticket-chat-bubble{background:#fbfdff!important}.ticket-chat-composer{background:#f7f9fc!important}.ticket-reply-form{gap:8px;display:grid}.service-select-label{color:#111827;margin-bottom:7px;font-size:13px;font-weight:400;display:block}.ticket-email-recipients{background:#fbfcff;border-bottom:1px solid #e4eaf2}.ticket-email-to-row,.ticket-email-copy-field{align-items:center;min-height:42px;padding:6px 12px;display:flex}.ticket-email-to-row{gap:10px}.ticket-email-recipient-label,.ticket-email-copy-field>span{color:#667085;flex:0 0 34px;width:34px;font-size:12px;font-weight:400}.ticket-email-recipient-primary{color:#64748b;align-items:baseline;gap:7px;min-width:0;font-size:12px;display:flex}.ticket-email-recipient-primary strong{color:#172033;text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.ticket-email-recipient-primary span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-email-copy-actions{gap:3px;margin-left:auto;display:flex}.ticket-email-copy-actions button{color:#536176;cursor:pointer;background:0 0;border:0;border-radius:5px;padding:4px 7px;font-size:12px;font-weight:400}.ticket-email-copy-actions button:hover,.ticket-email-copy-actions button.is-active{color:#2854c5;background:#eaf0ff}.ticket-email-copy-actions button:disabled{cursor:not-allowed;opacity:.45}.ticket-email-copy-field{border-top:1px solid #edf1f6}.ticket-email-copy-field.is-chip-field{cursor:text;min-height:44px;padding:5px 12px}.ticket-email-chips-container{flex-wrap:wrap;flex:1;align-items:center;gap:6px;min-width:0;display:flex}.email-recipient-chip{color:#00505a;-webkit-user-select:none;user-select:none;background:#edf7f5;border:1px solid #9cd8ce;border-radius:8px;align-items:center;gap:6px;padding:3.5px 8px;font-size:12.5px;font-weight:400;line-height:1.35;transition:background-color .15s,border-color .15s;display:inline-flex;box-shadow:0 1px 2px #00505a0a}.email-recipient-chip:hover{background:#e2f4f0;border-color:#83cdbf}.email-recipient-chip-icon{color:#00505a;flex-shrink:0}.email-recipient-chip-text{text-overflow:ellipsis;white-space:nowrap;max-width:280px;overflow:hidden}.email-recipient-chip-remove{color:#00505a;cursor:pointer;background:0 0;border:0;border-radius:50%;justify-content:center;align-items:center;width:17px;height:17px;margin-left:2px;padding:0;transition:background-color .15s,color .15s;display:inline-flex}.email-recipient-chip-remove:hover{color:#00363f;background:#00505a26}.ticket-email-chip-input{color:#172033;min-width:140px;font:inherit;background:0 0;flex:1;padding:4px 2px;font-size:12px;border:0!important;outline:0!important}.ticket-email-chip-input::placeholder{color:#98a2b3}.ticket-email-copy-field input{color:#172033;width:100%;min-width:0;font:inherit;background:0 0;border:0;outline:0;padding:5px 2px;font-size:12px}.ticket-email-copy-field input::placeholder{color:#98a2b3}.ticket-email-recipient-scope{color:#667085;border-top:1px solid #edf1f6;flex-wrap:wrap;align-items:center;gap:8px 14px;padding:8px 12px 10px 56px;font-size:11px;display:flex}.ticket-email-recipient-scope>span:first-child{font-weight:400}.ticket-email-recipient-scope label{color:#344054;cursor:pointer;align-items:center;gap:5px;display:inline-flex}.ticket-email-recipient-scope input{accent-color:#004050}.ticket-email-saved-badge{color:#157347;background:#eaf8f0;border-radius:999px;padding:3px 7px;font-weight:400}.ticket-chat-textarea{resize:vertical;color:#111827;width:100%;min-width:0;min-height:92px;max-height:180px;font:inherit;background:#fff;border:0;outline:0;padding:14px 16px;font-size:14px;font-weight:400;line-height:1.5}.ticket-chat-textarea:disabled{background:#f8fafc}.ticket-rich-editor-shell{background:#fff;min-height:94px;max-height:210px;overflow-y:auto}.ticket-rich-editor-shell .tiptap{color:#111827;outline:0;min-height:94px;padding:14px 16px;font-size:14px;line-height:1.55}.ticket-rich-editor-shell .tiptap:empty:before{content:"Write a message...";color:#7b8798;pointer-events:none}.ticket-rich-editor-shell .tiptap p{margin:0 0 7px}.ticket-rich-editor-shell .tiptap p:last-child{margin-bottom:0}.ticket-rich-editor-shell .tiptap ul,.ticket-rich-editor-shell .tiptap ol,.ticket-rich-message ul,.ticket-rich-message ol{margin:6px 0;padding-left:24px}.ticket-rich-editor-shell .tiptap blockquote,.ticket-rich-message blockquote{color:#526176;border-left:3px solid #9eb8ee;margin:8px 0;padding-left:12px}.ticket-visually-hidden{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.ticket-readonly-notice{color:#92400e;background:#fffbeb;border:1px solid #fde68a;border-radius:8px;margin:0;padding:10px 12px;font-size:13px}.ticket-readonly-notice.is-email-inactive{color:#991b1b;background:#fef2f2;border-color:#fecaca;font-weight:400}.ticket-replying-as{color:#6b7280;padding-left:8px;font-size:12px}.ticket-chat-input-bar{transition:border-color .14s,box-shadow .14s;position:relative;overflow:hidden;border-color:#cfd9e8!important;border-radius:10px!important;box-shadow:0 6px 20px #0f172a0f!important}.ticket-chat-input-bar.is-dragging{background:#edf7f5;border-color:#004050!important}.ticket-chat-input-bar.is-disabled{opacity:.72;background:#f8fafc;box-shadow:none!important}.ticket-chat-input-bar.is-disabled .ticket-rich-editor-shell,.ticket-chat-input-bar.is-disabled .ticket-editor-toolbar{cursor:not-allowed}.ticket-drop-overlay{z-index:12;color:#234fbd;background:#edf3fff5;border:2px dashed #6d91ed;border-radius:8px;justify-content:center;align-items:center;gap:8px;font-size:13px;display:flex;position:absolute;inset:8px}.ticket-upload-preview-list{background:#fff;gap:8px;padding:10px 10px 0;display:flex;overflow-x:auto}.ticket-upload-preview{background:#f8fafc;border:1px solid #dce4ef;border-radius:8px;grid-template-columns:38px minmax(90px,1fr) 24px;align-items:center;gap:8px;min-width:190px;max-width:260px;padding:7px;display:grid}.ticket-upload-preview>img,.ticket-upload-file-icon{border-radius:6px;width:38px;height:38px}.ticket-upload-preview>img{object-fit:cover;background:#eef2f7}.ticket-upload-file-icon{color:#004050;background:#eaf0ff;place-items:center;display:grid}.ticket-upload-copy{min-width:0;display:grid}.ticket-upload-copy strong,.ticket-upload-copy small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-upload-copy strong{color:#253047;font-size:11px}.ticket-upload-copy small{color:#7b8798;margin-top:3px;font-size:10px}.ticket-upload-preview>button{color:#6b7280;cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;width:24px;height:24px;padding:0;display:grid}.ticket-upload-preview>button:hover{color:#dc2626;background:#fee2e2}.ticket-link-editor{color:#536176;background:#f8fafc;border-top:1px solid #e5eaf3;grid-template-columns:auto minmax(0,1fr) auto 30px;align-items:center;gap:8px;padding:8px 10px;display:grid}.ticket-link-editor input{background:#fff;border:1px solid #cfd8e5;border-radius:7px;outline:0;min-width:0;height:34px;padding:0 10px;font-size:12px}.ticket-link-editor input:focus{border-color:#7da2f5;box-shadow:0 0 0 3px #0040501a}.ticket-link-editor button{color:#fff;cursor:pointer;background:#004050;border:0;border-radius:7px;height:32px;padding:0 11px;font-size:11px}.ticket-link-editor button.is-cancel{color:#536176;background:#e8edf4;place-items:center;width:30px;padding:0;display:grid}.ticket-editor-divider{background:#dde4ed;width:1px;height:22px;margin:0 2px}.ticket-composer-error{color:#c62828;padding-left:8px;font-size:11px}.ticket-chat-input-bar:focus-within{border-color:#7da2f5!important;box-shadow:0 0 0 3px #0040501a,0 8px 22px #0f172a12!important}.ticket-editor-toolbar{background:#fbfcfe}.ticket-editor-tools button{color:#344054;cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;width:34px;height:34px;padding:0;display:grid}.ticket-editor-tools button:disabled{cursor:not-allowed;opacity:.45}.ticket-editor-tools button:hover,.ticket-editor-tools button:focus-visible{color:#004050;background:#eaf0fa;outline:none}.ticket-editor-tools button.is-active{color:#2457d6;background:#e4edff}.ticket-editor-tools button svg{padding:0}.ticket-chat-send{color:#fff;cursor:pointer;background:#004050;border:0;border-radius:7px;justify-content:center;align-items:center;gap:7px;min-width:92px;height:38px;padding:0 18px;font-size:13px;display:inline-flex}.ticket-chat-send:disabled{cursor:not-allowed;opacity:.45}.ticket-chat-send:hover:not(:disabled){transform:translateY(-1px);background:#003340!important}.ticket-details-panel{scrollbar-color:#cbd5e1 transparent;scrollbar-width:thin;background:#f8fafc!important}.ticket-rich-message{color:#111827;font-size:14px;line-height:1.6}.ticket-rich-message p{margin:0 0 8px}.ticket-rich-message p:last-child{margin-bottom:0}.ticket-rich-message a{color:#2457d6;text-underline-offset:2px;text-decoration:underline}.ticket-email-content{color:#182431;overflow-wrap:anywhere;max-width:100%;font-family:Arial,Helvetica,sans-serif;font-size:14px;line-height:1.5;overflow-x:auto}.ticket-email-content table{border-collapse:collapse;max-width:100%}.ticket-email-content td,.ticket-email-content th{vertical-align:middle}.ticket-email-content img{object-fit:contain;vertical-align:middle;max-width:min(100%,520px);max-height:320px;display:inline-block}.ticket-email-content img:where(:not([width]):not([height]):not([style])){max-width:min(100%,240px);max-height:80px}.ticket-rich-message .ticket-email-content p{margin:0}.ticket-email-content.is-legacy-signature{flex-direction:column;align-items:flex-start;gap:3px;padding:4px 0;display:flex}.ticket-email-line{white-space:pre-wrap}.ticket-email-signature-name{letter-spacing:-.3px;font-size:18px;font-weight:700}.ticket-email-signature-role{color:#64748b;margin-bottom:6px;font-size:13px}.ticket-email-signature-contact{align-items:center;gap:10px;max-width:100%;min-height:25px;display:flex}.ticket-email-content .ticket-email-signature-contact img{flex:0 0 18px;width:18px;height:18px}.ticket-email-signature-contact span{min-width:0}.ticket-rich-message .ticket-email-signature-contact a{color:inherit;text-decoration:none}.ticket-rich-message .ticket-email-signature-contact a:hover{color:#008b62;text-decoration:underline}.ticket-email-signature-logo{max-width:100%;margin-top:7px}.ticket-email-content .ticket-email-signature-logo img{width:auto;max-width:min(100%,160px);height:auto;max-height:32px;display:block}.ticket-message-attachments{gap:8px;margin-top:12px;display:grid}.ticket-message-image-link{color:#536176;gap:5px;width:fit-content;max-width:100%;font-size:11px;display:grid}.ticket-uploaded-image{object-fit:contain;background:#f2f4f8;border:1px solid #dbe3ef;border-radius:8px;max-width:min(100%,520px);max-height:380px;display:block}.ticket-file-attachment{color:#536176;background:#f8fafc;border:1px solid #dce4ef;border-radius:8px;grid-template-columns:40px minmax(0,1fr) auto;align-items:center;gap:10px;width:min(100%,420px);padding:9px;display:grid}.ticket-file-attachment:hover{background:#f2f6ff;border-color:#a9bfe9}.ticket-file-icon{color:#004050;background:#e7eeff;border-radius:7px;place-items:center;width:40px;height:40px;display:grid}.ticket-file-attachment>span:nth-child(2){min-width:0;display:grid}.ticket-file-attachment strong,.ticket-file-attachment small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-file-attachment strong{color:#253047;font-size:12px}.ticket-file-attachment small{color:#7b8798;margin-top:3px;font-size:10px}.ticket-pdf-attachment{background:#f8fafc;border:1px solid #dce5ec;border-radius:10px;width:min(100%,720px);overflow:hidden}.ticket-pdf-attachment-header{grid-template-columns:40px minmax(0,1fr) 34px;align-items:center;gap:10px;padding:10px;display:grid}.ticket-pdf-attachment-copy{gap:3px;min-width:0;display:grid}.ticket-pdf-attachment-copy strong,.ticket-pdf-attachment-copy small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-pdf-attachment-copy strong{color:#253047;font-size:12px}.ticket-pdf-attachment-copy small{color:#7b8798;font-size:10px}.ticket-pdf-download{color:#475569;background:#fff;border:1px solid #d8e2e9;border-radius:7px;place-items:center;width:34px;height:34px;display:grid}.ticket-pdf-download:hover{color:#0f766e;background:#f0fdfa;border-color:#9dcbc3}.ticket-pdf-preview{background:#fff;border-top:1px solid #e2e8f0}.ticket-pdf-preview>summary{color:#0f766e;cursor:pointer;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 12px;font-size:11px;font-weight:600;list-style:none;display:flex}.ticket-pdf-preview>summary::-webkit-details-marker{display:none}.ticket-pdf-preview>summary:hover{background:#f0fdfa}.ticket-pdf-preview[open]>summary{border-bottom:1px solid #e2e8f0}.ticket-pdf-frame-shell{background:#eef2f6;display:grid}.ticket-pdf-frame-shell iframe{background:#fff;border:0;width:100%;height:min(62vh,620px);min-height:420px}.ticket-pdf-frame-shell>a{color:#0f766e;justify-self:end;margin:8px 10px;font-size:10px;font-weight:600}.ticket-message-audio{width:min(100%,420px)}.ticket-message-video{background:#111827;border-radius:8px;width:min(100%,520px);max-height:380px}.ticket-details-overview{background:#fff!important;padding:0 18px 18px!important}.ticket-details-heading-meta{color:#7b8798;margin-top:3px;font-size:11px;display:block}.ticket-details-accordion{background:#fff;border:1px solid #e0e7f0;border-radius:9px;margin-top:12px;display:block;overflow:hidden}.ticket-details-accordion>summary{background:#f6f8fb;color:#243047!important;border-bottom:0!important;min-height:46px!important;margin:0!important;padding:0 13px!important}.ticket-details-accordion[open]>summary{border-bottom:1px solid #e6ebf2!important}.ticket-detail-info-list,.ticket-responsibility-list{padding:5px 13px}.ticket-detail-row{min-height:39px!important;padding:7px 0!important}.ticket-detail-row+.ticket-detail-row{border-top:1px solid #f0f3f7}.ticket-detail-tags{border-top:1px solid #edf1f5;margin:0 13px;padding:10px 0 13px!important}.ticket-responsibility-row{min-height:54px;padding:9px 0!important}.ticket-responsibility-row+.ticket-responsibility-row{border-top:1px solid #edf1f5}.ticket-requester-card{background:#fbfcff;border:1px solid #dfe6f0;border-radius:8px;margin:12px;padding:12px!important}@media (max-width:680px){.ticket-chat-title-copy>span{display:none}.ticket-chat-thread{padding-top:16px!important}.ticket-chat-role{display:none!important}}.ticket-chat-thread{background:#f4f7fb!important;gap:12px!important;padding:20px 28px 22px!important}.ticket-chat-date{color:#7b8798;text-align:center;justify-self:center;align-items:center;gap:10px;width:min(100%,760px);font-size:10px;display:flex}.ticket-chat-date:before,.ticket-chat-date:after{content:"";background:#dce3ed;flex:1;height:1px}.ticket-message-select-row,.ticket-message-select-row.is-selectable{grid-template-columns:none;align-items:flex-start;gap:9px;width:100%;max-width:none;display:flex}.ticket-message-select-row.is-incoming{justify-content:flex-start}.ticket-message-select-row.is-outgoing{justify-content:flex-end}.ticket-message-select-row .ticket-chat-message{border-radius:10px;width:fit-content;min-width:min(320px,100% - 38px);max-width:min(78%,760px);overflow:hidden;grid-template-rows:auto auto!important;min-height:0!important}.ticket-message-select-row.is-incoming .ticket-chat-message{background:#fff;border:1px solid #d9e3f0;border-left:3px solid #004050}.ticket-message-select-row.is-outgoing .ticket-chat-message{background:#f4fbf8;border:1px solid #cfe4dc;border-right:3px solid #14a67a}.ticket-message-select-row.is-incoming .ticket-chat-author{background:#f8faff!important}.ticket-message-select-row.is-outgoing .ticket-chat-author{background:#edf8f4!important}.ticket-chat-author{border-bottom:1px solid #94a3b833;min-height:48px;padding:8px 11px!important}.ticket-chat-avatar{box-shadow:none;width:30px!important;height:30px!important}.ticket-chat-bubble,.ticket-message-select-row.is-incoming .ticket-chat-bubble,.ticket-message-select-row.is-outgoing .ticket-chat-bubble{background:inherit!important;min-height:0!important;padding:11px 13px 12px!important}.ticket-rich-message,.ticket-chat-bubble>p{font-size:13px;line-height:1.55}.ticket-message-checkbox{flex:none;margin-top:15px}.ticket-message-select-row:has(.ticket-message-checkbox:checked) .ticket-chat-message{border-color:#6e96ec;box-shadow:0 0 0 2px #0040501f,0 7px 20px #0f172a0f}.ticket-message-attachments{margin-top:8px}.ticket-rich-message:empty+.ticket-message-attachments,.ticket-chat-bubble>.ticket-message-attachments:first-child{margin-top:0}.ticket-message-image-link{background:#fff;border:1px solid #d7e0eb;border-radius:8px;overflow:hidden}.ticket-message-image-link>span{text-overflow:ellipsis;white-space:nowrap;padding:0 9px 8px;overflow:hidden}.ticket-uploaded-image{border:0;border-radius:7px 7px 0 0;width:auto;max-width:min(100%,440px);max-height:330px}.ticket-chat-composer{background:#f4f7fb!important;padding:10px 28px 13px!important}.ticket-rich-editor-shell,.ticket-rich-editor-shell .tiptap{min-height:72px}.ticket-rich-editor-shell{max-height:170px}.ticket-rich-editor-shell .tiptap{padding:12px 14px}.ticket-editor-toolbar{min-height:46px;padding:5px 7px}.public-ticket-page{background:#f3f5f9;min-height:100vh;padding:18px;overflow-x:hidden}.public-ticket-workspace{color:#111827;gap:10px;width:min(1160px,100%);margin:0 auto;display:grid}.public-ticket-workspace,.public-ticket-workspace *{letter-spacing:0;font-size:14px!important;font-weight:400!important}.public-ticket-header,.public-ticket-panel,.public-ticket-feedback{border:1px solid var(--border);background:#fff;border-radius:8px;box-shadow:0 10px 28px #0f172a0a}.public-ticket-header{justify-content:space-between;align-items:center;gap:16px;min-height:82px;padding:14px 16px;display:flex}.public-ticket-heading,.public-ticket-panel-heading{align-items:center;gap:11px;min-width:0;display:flex}.public-ticket-heading>span,.public-ticket-panel-heading>span{color:#004050;background:#e5f4ee;border-radius:8px;flex:none;place-items:center;width:40px;height:40px;display:grid}.public-ticket-heading p,.public-ticket-heading h1,.public-ticket-heading small,.public-ticket-panel-heading h2,.public-ticket-panel-heading p{margin:0}.public-ticket-heading p{color:#004050;text-transform:uppercase;font-size:12px!important}.public-ticket-heading h1{margin-top:2px}.public-ticket-heading small,.public-ticket-panel-heading p{color:var(--muted);margin-top:3px;line-height:1.45;display:block;font-size:12px!important}.public-ticket-header-actions{flex:none;gap:8px;display:flex}.public-ticket-secondary-action{border:1px solid var(--border);color:#334155;background:#fff;border-radius:8px;align-items:center;gap:7px;min-height:38px;padding:8px 11px;text-decoration:none;display:inline-flex}.public-ticket-secondary-action:hover{color:#004050;background:#f8faff;border-color:#b8c8e8}.public-ticket-feedback{gap:5px!important;padding:12px 14px!important}.public-ticket-feedback.is-success{border-color:#bfdbfe!important}.public-ticket-feedback.is-error{border-color:#fecaca!important}.public-ticket-columns{grid-template-columns:minmax(0,1.2fr) minmax(320px,.8fr);align-items:start;gap:10px;min-width:0;display:grid}.public-ticket-panel{gap:14px;min-width:0;padding:16px;display:grid}.public-ticket-form{gap:12px;min-width:0;display:grid}.public-ticket-two-column,.public-ticket-details-row,.public-ticket-service-row{gap:10px;min-width:0;display:grid}.public-ticket-two-column{grid-template-columns:1fr 1fr}.public-ticket-details-row{grid-template-columns:minmax(0,1.35fr) minmax(150px,.65fr)}.public-ticket-service-row{grid-template-columns:1fr 1fr}.public-ticket-submit,.public-ticket-track-form button{justify-content:center;align-items:center;gap:7px;min-height:40px;border-radius:8px!important;display:inline-flex!important}.public-ticket-attachment-field{background:#f8fafc;border:1px solid #dbe4f2;border-radius:8px;gap:10px;padding:12px;display:grid}.public-ticket-attachment-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:14px;display:flex}.public-ticket-captcha{background:#f8fafc;border:1px solid #dbe4f2;border-radius:8px;align-items:center;padding:12px 14px;display:flex}.public-ticket-field-heading{align-items:center;gap:9px;display:flex}.public-ticket-field-heading>span{color:#004050;background:#e5f4ee;border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.public-ticket-field-heading strong,.public-ticket-field-heading small{display:block}.public-ticket-field-heading strong{color:#1e293b}.public-ticket-field-heading small{color:#64748b;margin-top:2px;font-size:12px!important}.public-ticket-file-picker{color:#004050;cursor:pointer;background:#fff;border:1px dashed #9db7ea;border-radius:8px;flex:0 auto;align-items:center;gap:10px;min-height:46px;padding:8px 14px;display:inline-flex}.public-ticket-file-picker:hover{background:#f6f9ff;border-color:#004050}.public-ticket-file-picker span,.public-ticket-file-picker strong,.public-ticket-file-picker small{display:block}.public-ticket-file-picker small{color:#64748b;margin-top:2px;font-size:12px!important}.public-ticket-native-file-input{color:#475569;background:#fff;border:1px solid #dbe4f2;border-radius:8px;width:100%;min-width:0;padding:7px}.public-ticket-native-file-input::file-selector-button{color:#1d4ed8;cursor:pointer;background:#e5f4ee;border:0;border-radius:6px;margin-right:10px;padding:7px 10px}.public-ticket-captcha label{color:#334155;align-items:center;gap:12px;width:100%;font-size:14px;font-weight:400;display:flex}.public-ticket-captcha label>span{white-space:nowrap;align-items:center;gap:7px;display:inline-flex}.public-ticket-captcha input[type=text],.public-ticket-captcha input[name=captchaAnswer]{border:1px solid var(--border);text-align:center;background:#fff;border-radius:8px;outline:none;width:100px;max-width:110px;min-height:38px;padding:6px 12px;font-size:14px}.public-ticket-captcha input[name=captchaAnswer]:focus{border-color:#69bba3;box-shadow:0 0 0 3px #0040501a}.public-ticket-honeypot{width:1px!important;height:1px!important;position:absolute!important;left:-10000px!important;overflow:hidden!important}.public-ticket-track-panel{position:sticky;top:18px}.public-ticket-track-form{align-items:end;gap:8px;display:flex}.public-ticket-track-form>div{flex:auto!important;min-width:0!important}.public-ticket-track-form button{flex:none}.public-ticket-result-summary,.public-ticket-message{border:1px solid var(--border);background:#f8fafc;border-radius:8px;padding:12px}.public-ticket-message{background:#fff}@media (max-width:860px){.public-ticket-columns{grid-template-columns:1fr}.public-ticket-track-panel{position:static}}@media (max-width:620px){.public-ticket-page{padding:8px}.public-ticket-header{flex-direction:column;align-items:flex-start}.public-ticket-header-actions{width:100%}.public-ticket-secondary-action{flex:1 1 0;justify-content:center}.public-ticket-two-column,.public-ticket-details-row,.public-ticket-service-row{grid-template-columns:1fr}.public-ticket-track-form{flex-direction:column;align-items:stretch}.public-ticket-captcha label{grid-template-columns:1fr}}.public-support-page{color:#172033;background:radial-gradient(circle at 8% 0,#0040501a,#0000 30%),radial-gradient(circle at 95% 15%,#14b8a614,#0000 25%),#f4f7fb;min-height:100dvh;padding:24px}.public-support-shell{gap:18px;width:min(1280px,100%);margin:0 auto;display:grid}.public-support-header{-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#ffffffeb;border:1px solid #dce4ef;border-radius:16px;grid-template-columns:minmax(220px,1fr) auto minmax(220px,1fr);align-items:center;gap:16px;min-height:78px;padding:12px 14px;display:grid;box-shadow:0 14px 35px #0f172a0f}.public-support-brand{color:#172033;align-items:center;gap:11px;min-width:0;text-decoration:none;display:flex}.public-support-brand>span,.public-support-card-heading>span,.public-track-hero-copy>span{color:#004050;background:linear-gradient(145deg,#edf7f5,#dfeaff);border-radius:12px;flex:0 0 44px;place-items:center;width:44px;height:44px;display:grid}.public-support-brand strong,.public-support-brand small{display:block}.public-support-brand strong{font-size:15px}.public-support-brand small{color:#718096;margin-top:2px;font-size:12px}.public-support-tabs{background:#f7f9fc;border:1px solid #e2e8f0;border-radius:11px;gap:4px;padding:4px;display:flex}.public-support-tabs a,.public-support-header-actions a{color:#526176;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 12px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.public-support-tabs a:hover,.public-support-tabs a.is-active{color:#fff;background:#004050;box-shadow:0 5px 14px #00405038}.public-support-header-actions{justify-content:flex-end;gap:4px;display:flex}.public-support-header-actions a:hover{color:#004050;background:#edf7f5}.public-create-layout{grid-template-columns:minmax(0,1fr) 330px;align-items:start;gap:18px;display:grid}.public-support-card,.public-support-side-card,.public-track-hero,.public-track-summary-card,.public-track-conversation,.public-track-empty,.public-ticket-success-card{background:#fff;border:1px solid #dce4ef;border-radius:16px;box-shadow:0 14px 35px #0f172a0e}.public-create-card{border-radius:20px;padding:32px;position:relative;overflow:hidden}.public-create-card:before{content:"";background:linear-gradient(90deg,#004050 0%,#14a887 50%,#004050 100%);height:4px;position:absolute;top:0;left:0;right:0}.public-support-card-heading{border-bottom:1px solid #e7edf5;align-items:flex-start;gap:16px;margin-bottom:26px;padding-bottom:20px;display:flex}.public-support-card-heading>span{color:#004050;background:linear-gradient(145deg,#edf7f5,#dfeaff);border-radius:14px;flex:0 0 48px;place-items:center;width:48px;height:48px;display:grid;box-shadow:0 2px 8px #00405014}.public-create-badge{color:#004050;letter-spacing:.04em;text-transform:uppercase;background:#e6f6f2;border:1px solid #bce6dc;border-radius:9999px;align-items:center;gap:6px;margin-bottom:6px;padding:5px 12px;font-size:11.5px;font-weight:400;display:inline-flex}.public-support-card-heading h1{color:#111827;letter-spacing:-.025em;margin:0;font-size:clamp(22px,2.2vw,26px);font-weight:400;line-height:1.25}.public-support-card-heading small{color:#64748b;margin-top:5px;font-size:14px;line-height:1.5;display:block}.public-ticket-form{gap:20px;display:grid}.public-form-section{background:#f8fafc;border:1px solid #e2e8f0;border-radius:16px;gap:16px;min-width:0;margin:0;padding:22px;display:grid}.public-section-header{border-bottom:1px solid #edf2f7;align-items:center;gap:12px;padding-bottom:14px;display:flex}.public-section-icon{border-radius:10px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.public-section-icon.is-teal{color:#004050;background:#e6f6f2}.public-section-icon.is-blue{color:#2563eb;background:#eff6ff}.public-section-header h3{color:#1e293b;letter-spacing:-.01em;margin:0;font-size:14.5px;font-weight:400}.public-section-header p{color:#64748b;margin:2px 0 0;font-size:12.5px}.public-form-group{flex-direction:column;display:flex}.public-form-label{color:#334155;letter-spacing:-.01em;margin-bottom:6px;font-size:13px;font-weight:400;display:block}.public-required-dot{color:#ef4444;margin-left:2px;font-weight:400}.public-optional-label{color:#64748b;font-size:12px;font-weight:400}.public-form-input,.public-form-select,.public-form-group select{color:#1e293b;box-sizing:border-box;background:#fff;border:1.5px solid #cbd5e1;border-radius:10px;outline:none;width:100%;min-height:42px;padding:9px 13px;font-size:14px;font-weight:400;transition:all .15s}.public-form-input::placeholder{color:#94a3b8;font-weight:400}.public-form-input:focus,.public-form-select:focus,.public-form-group select:focus,.public-form-textarea:focus{background:#fff!important;border-color:#004050!important;box-shadow:0 0 0 3.5px #0040501f!important}.public-form-textarea{color:#1e293b;resize:vertical;box-sizing:border-box;background:#fff;border:1.5px solid #cbd5e1;border-radius:10px;outline:none;width:100%;min-height:140px;padding:12px 14px;font-size:14px;font-weight:400;line-height:1.6;transition:all .15s}.public-form-textarea::placeholder{color:#94a3b8;font-weight:400}.public-ticket-submit{color:#fff;cursor:pointer;letter-spacing:-.01em;background:linear-gradient(135deg,#004050 0%,#002d38 100%);border:0;justify-content:center;align-items:center;gap:8px;width:100%;min-height:48px;padding:12px 24px;font-size:15px;font-weight:400;transition:all .15s;display:inline-flex;box-shadow:0 8px 20px #00405038;border-radius:12px!important}.public-ticket-submit:hover{background:linear-gradient(135deg,#00303c 0%,#001f27 100%);transform:translateY(-1px);box-shadow:0 12px 25px #00405047}.public-ticket-submit:active{transform:scale(.99)}.public-submit-note{color:#64748b;justify-content:center;align-items:center;gap:6px;margin:-2px 0 0;font-size:12.5px;display:flex}.public-create-aside{gap:16px;display:grid;position:sticky;top:24px}.public-support-side-card{background:#fff;border:1px solid #dce4ef;border-radius:18px;padding:24px;box-shadow:0 10px 25px #0f172a0a}.public-support-side-card.is-accent{color:#fff;background:linear-gradient(145deg,#004050 0%,#002b36 100%);border:1px solid #004050;border-radius:18px;position:relative;overflow:hidden;box-shadow:0 10px 25px #0040501f}.public-support-side-card.is-accent:after{content:"";background:#ffffff0f;border-radius:50%;width:150px;height:150px;position:absolute;bottom:-65px;right:-55px}.public-side-icon{color:#fff;background:#ffffff29;border-radius:12px;place-items:center;width:44px;height:44px;display:grid;box-shadow:0 2px 6px #0000001a}.public-side-badge{color:#7ce2cb;letter-spacing:.08em;text-transform:uppercase;margin:18px 0 6px;font-size:11px;font-weight:400;display:inline-block}.public-support-side-card.is-accent h2{color:#fff;letter-spacing:-.015em;margin:0 0 8px;font-size:20px;font-weight:400;line-height:1.3}.public-support-side-card.is-accent>small{z-index:1;color:#ffffffd9;font-size:13px;line-height:1.6;display:block;position:relative}.public-support-side-card h3{color:#111827;margin:0 0 18px;font-size:16px;font-weight:400}.public-ticket-steps{gap:16px;margin:0;padding:0;list-style:none;display:grid}.public-ticket-steps li{align-items:flex-start;gap:12px;display:flex}.public-ticket-steps li>span{color:#004050;background:#e6f6f2;border:1.5px solid #bce6dc;border-radius:50%;flex:0 0 28px;place-items:center;width:28px;height:28px;font-size:12px;font-weight:400;display:grid}.public-ticket-steps strong{color:#1e293b;font-size:13.5px;font-weight:400;display:block}.public-ticket-steps small{color:#64748b;margin-top:3px;font-size:12px;line-height:1.45;display:block}.public-track-prompt{color:#004050;background:#f0fbf8;border:1.5px solid #bce6dc;border-radius:14px;align-items:center;gap:12px;min-height:64px;padding:14px 18px;text-decoration:none;transition:all .2s;display:flex;box-shadow:0 4px 14px #0040500a}.public-track-prompt:hover{background:#e2f7f1;border-color:#004050;transform:translateY(-1px);box-shadow:0 8px 18px #00405014}.public-track-prompt-icon{color:#004050;background:#fff;border-radius:10px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid;box-shadow:0 2px 5px #00405014}.public-track-prompt strong{color:#004050;font-size:13.5px;font-weight:400;display:block}.public-track-prompt small{color:#14a887;margin-top:2px;font-size:12px;font-weight:400;display:block}.public-ticket-success-card{background:#f2fff8;border-color:#9ce6c4;grid-template-columns:auto minmax(180px,1fr) auto auto;align-items:center;gap:14px;padding:16px;display:grid}.public-ticket-success-card>span{color:#16a263}.public-ticket-success-card p{color:#527064;margin:4px 0 0;font-size:12px}.public-ticket-success-card dl{gap:18px;margin:0;display:flex}.public-ticket-success-card dl div{gap:2px;display:grid}.public-ticket-success-card dt{color:#718096;font-size:11px}.public-ticket-success-card dd{color:#223247;margin:0;font-size:13px;font-weight:400}.public-ticket-success-card>a,.public-track-login-link{color:#fff;background:#16a263;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 12px;text-decoration:none;display:inline-flex}.public-track-hero{text-align:center;background:#fff;border:1px solid #dce4ef;border-radius:20px;flex-direction:column;align-items:center;padding:44px 28px 36px;display:flex;position:relative;overflow:hidden;box-shadow:0 14px 35px #0f172a0e}.public-track-hero:before{content:"";background:linear-gradient(90deg,#004050 0%,#14a887 50%,#004050 100%);height:4px;position:absolute;top:0;left:0;right:0}.public-track-badge{color:#004050;letter-spacing:.02em;background:#e6f6f2;border:1px solid #bce6dc;border-radius:9999px;align-items:center;gap:7px;margin-bottom:14px;padding:6px 14px;font-size:12px;font-weight:400;display:inline-flex}.public-track-hero h1{color:#111827;letter-spacing:-.025em;margin:0;font-size:clamp(24px,2.5vw,32px);font-weight:400;line-height:1.25}.public-track-subtitle{color:#64748b;max-width:580px;margin:10px auto 0;font-size:14.5px;line-height:1.55}.public-track-search-card{flex-direction:column;gap:12px;width:min(780px,100%);margin-top:26px;display:flex}.public-track-search-bar{background:#f8fafc;border:1px solid #d8e1ec;border-radius:16px;grid-template-columns:minmax(190px,.8fr) minmax(250px,1fr) auto;align-items:stretch;gap:10px;padding:10px;transition:all .2s;display:grid;box-shadow:0 8px 24px #0f172a12}.public-track-search-bar:focus-within{background:#fff;border-color:#9acbbf;box-shadow:0 0 0 4px #00405014,0 10px 28px #0f172a14}.public-track-search-field{text-align:left;background:#fff;border:1px solid #d7e0ea;border-radius:11px;gap:4px;min-width:0;padding:8px 12px;transition:border-color .15s,box-shadow .15s;display:grid}.public-track-search-field:focus-within{border-color:#17846c;box-shadow:0 0 0 3px #17846c1a}.public-track-search-field>span{color:#64748b;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:400}.public-track-search-input-wrap{flex:1;align-items:center;gap:10px;min-width:0;display:flex}.public-track-search-input-wrap>svg{color:#64748b;flex-shrink:0}.public-track-search-bar input{color:#1e293b;background:0 0;border:none;outline:none;flex:1;min-width:0;padding:2px 0;font-size:15px;font-weight:400}.public-track-search-field.is-reference input{letter-spacing:.035em;text-transform:uppercase;font-weight:400}.public-track-search-field.is-email input{letter-spacing:normal;text-transform:none}.public-track-search-bar input::placeholder{color:#94a3b8;letter-spacing:normal;text-transform:none;font-weight:400}.public-track-search-bar button{color:#fff;cursor:pointer;white-space:nowrap;background:#004050;border:none;border-radius:10px;align-items:center;gap:8px;min-height:62px;padding:0 20px;font-size:14px;font-weight:400;transition:background .15s,transform .1s;display:inline-flex}.public-track-search-bar button:hover{background:#002d38}.public-track-search-bar button:active{transform:scale(.98)}.public-track-hints{color:#64748b;flex-wrap:wrap;justify-content:center;align-items:center;gap:8px;font-size:12.5px;display:flex}.public-track-hints code{color:#0f172a;background:#e2e8f0;border-radius:6px;padding:2px 7px;font-size:12px;font-weight:400}.public-track-hint-dot{color:#cbd5e1}.public-track-active-bar{background:#fff;border:1px solid #dce4ef;border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:14px 20px;display:flex;box-shadow:0 4px 16px #0f172a0a}.public-track-active-info{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.public-track-back-btn{color:#004050;background:#eef6f4;border:1px solid #d2eae4;border-radius:8px;align-items:center;gap:6px;padding:6px 12px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.public-track-back-btn:hover{color:#002d38;background:#dff0ec}.public-track-active-divider{color:#cbd5e1}.public-track-active-ref{color:#111827;letter-spacing:.03em;font-size:16px;font-weight:400}.public-track-compact-search{grid-template-columns:minmax(150px,190px) minmax(190px,230px) auto;align-items:center;gap:6px;display:grid}.public-track-compact-search input{background:#f8fafc;border:1px solid #cbd5e1;border-radius:8px;outline:none;width:190px;padding:8px 12px;font-size:13px;transition:all .15s}.public-track-compact-search input:first-of-type{text-transform:uppercase}.public-track-compact-search input[type=email]{text-transform:none;width:230px}.public-track-compact-search input:focus{background:#fff;border-color:#004050;box-shadow:0 0 0 3px #0040501a}.public-track-compact-search button{color:#fff;cursor:pointer;background:#004050;border:none;border-radius:8px;justify-content:center;align-items:center;min-height:35px;padding:8px 13px;transition:background .15s;display:inline-flex}.public-track-compact-search button:hover{background:#002d38}.public-track-features-grid{grid-template-columns:repeat(3,1fr);gap:18px;display:grid}.public-track-feature-card{background:#fff;border:1px solid #dce4ef;border-radius:16px;flex-direction:column;padding:24px;transition:transform .2s,box-shadow .2s;display:flex;box-shadow:0 10px 25px #0f172a09}.public-track-feature-card:hover{transform:translateY(-2px);box-shadow:0 14px 30px #0f172a0f}.public-track-feature-icon{border-radius:12px;place-items:center;width:46px;height:46px;margin-bottom:16px;display:grid}.public-track-feature-icon.is-teal{color:#004050;background:#e6f6f2}.public-track-feature-icon.is-blue{color:#2563eb;background:#eff6ff}.public-track-feature-icon.is-green{color:#059669;background:#ecfdf5}.public-track-feature-card h3{color:#172033;margin:0 0 8px;font-size:16px;font-weight:400}.public-track-feature-card p{color:#64748b;flex:1;margin:0;font-size:13.5px;line-height:1.5}.public-track-feature-footer{border-top:1px dashed #e2e8f0;margin-top:18px;padding-top:14px}.public-track-feature-tag{color:#475569;align-items:center;gap:5px;font-size:12px;font-weight:400;display:inline-flex}.public-track-feature-cta{color:#004050;align-items:center;gap:7px;font-size:13px;font-weight:400;text-decoration:none;transition:gap .15s,color .15s;display:inline-flex}.public-track-feature-cta:hover{color:#14a887;gap:10px}.public-track-portal-banner{background:linear-gradient(135deg,#fff 0%,#f7fbfa 100%);border:1px solid #d4e8e3;border-radius:16px;justify-content:space-between;align-items:center;gap:20px;padding:20px 24px;display:flex;box-shadow:0 6px 20px #0040500a}.public-track-portal-banner-text{align-items:center;gap:16px;display:flex}.public-track-portal-icon{color:#004050;background:#e6f6f2;border-radius:12px;flex:0 0 44px;place-items:center;width:44px;height:44px;display:grid}.public-track-portal-banner-text strong{color:#172033;font-size:14.5px;display:block}.public-track-portal-banner-text p{color:#64748b;margin:3px 0 0;font-size:13px}.public-track-portal-link{color:#004050;white-space:nowrap;background:#fff;border:1px solid #004050;border-radius:10px;align-items:center;gap:8px;padding:10px 18px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.public-track-portal-link:hover{color:#fff;background:#004050}.public-track-not-found-card{background:#fff;border:1px solid #fecaca;border-radius:20px;align-items:flex-start;gap:20px;padding:36px 32px;display:flex;box-shadow:0 14px 35px #dc26260d}.public-track-not-found-icon{color:#dc2626;background:#fee2e2;border-radius:16px;flex:0 0 54px;place-items:center;width:54px;height:54px;display:grid}.public-track-not-found-content{flex:1}.public-track-not-found-badge{color:#b91c1c;text-transform:uppercase;letter-spacing:.05em;background:#fee2e2;border-radius:9999px;margin-bottom:8px;padding:4px 10px;font-size:11px;font-weight:400;display:inline-block}.public-track-not-found-content h2{color:#111827;margin:0 0 6px;font-size:20px;font-weight:400}.public-track-not-found-content p{color:#64748b;margin:0 0 18px;font-size:14px;line-height:1.55}.public-track-not-found-content code{color:#0f172a;background:#f1f5f9;border-radius:4px;padding:2px 6px;font-weight:400}.public-track-not-found-actions{flex-wrap:wrap;gap:10px;display:flex}.public-track-btn-secondary{color:#334155;background:#f8fafc;border:1px solid #cbd5e1;border-radius:9px;align-items:center;gap:7px;padding:9px 16px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.public-track-btn-secondary:hover{color:#0f172a;background:#e2e8f0}.public-track-btn-primary{color:#fff;background:#004050;border:1px solid #0000;border-radius:9px;align-items:center;gap:7px;padding:9px 16px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.public-track-btn-primary:hover{background:#002d38}.public-track-result-layout{grid-template-columns:330px minmax(0,1fr);align-items:start;gap:18px;display:grid}.public-track-modern{max-width:960px;margin:48px auto}.public-track-modern-intro{text-align:center;margin-bottom:28px}.public-track-modern-intro>span{color:#0b8d80;letter-spacing:.14em;text-transform:uppercase;font-size:11px;font-weight:700}.public-track-modern-intro>h1{color:#12383f;letter-spacing:-1px;margin:10px 0;font-size:clamp(28px,4vw,36px)}.public-track-modern-intro>p{color:#718096;margin:0;font-size:14px;line-height:1.6}.public-track-modern-layout{gap:24px;max-width:520px;margin:0 auto;display:grid}.public-track-modern-layout.has-result{grid-template-columns:1.08fr 1fr;max-width:none}.public-track-number-search,.public-track-status-card{background:#fff;border:1px solid #dce5ed;border-radius:20px;min-width:0;padding:clamp(24px,3vw,32px);box-shadow:0 12px 32px #0f172a0a}.public-track-number-heading{align-items:center;gap:13px;margin-bottom:26px;display:flex}.public-track-number-heading>span{color:#007e70;background:#eaf8f3;border-radius:12px;flex:0 0 44px;place-items:center;height:44px;display:grid}.public-track-number-heading h2{color:#18393f;margin:0 0 5px;font-size:18px}.public-track-number-heading p{color:#718096;margin:0;font-size:12px;line-height:1.5}.public-track-number-form{flex-direction:column;display:flex}.public-track-number-form>label{color:#344b53;margin-bottom:9px;font-size:13px;font-weight:600}.public-track-number-input{color:#90a1ad;background:#fbfcfd;border:1px solid #dce5ed;border-radius:10px;align-items:center;gap:10px;min-height:48px;margin-bottom:20px;padding:0 14px;display:flex}.public-track-number-input:focus-within{background:#fff;border-color:#0c9b89;box-shadow:0 0 0 3px #0c9b891a}.public-track-number-input>svg{flex:none}.public-track-number-input>input{color:#18393f;background:0 0;border:0;outline:0;width:100%;min-width:0;min-height:46px;font-family:inherit;font-size:16px}.public-track-number-input>input::placeholder{color:#9ba8b3}.public-track-number-form>small{color:#718096;margin-top:-10px;font-size:11px;line-height:1.6}.public-track-number-form>button{color:#fff;cursor:pointer;background:#004653;border:0;border-radius:10px;justify-content:center;align-items:center;gap:9px;min-height:48px;margin-top:24px;font-family:inherit;font-size:14px;font-weight:600;display:flex}.public-track-number-form>button:hover{background:#006371}.public-track-number-form>button:focus-visible{outline-offset:3px;outline:3px solid #7ad5c7}.public-track-number-error{color:#9b4b30;background:#fff8f4;border:1px solid #f3d6ca;border-radius:10px;gap:10px;margin-top:20px;padding:14px;display:flex}.public-track-number-error>svg{flex:none}.public-track-number-error strong{font-size:13px}.public-track-number-error p{margin:5px 0 0;font-size:12px;line-height:1.5}.public-track-status-card{text-align:center;border-top:3px solid #10a38b;flex-direction:column;justify-content:center;align-items:center;display:flex}.public-track-status-symbol{color:#008673;background:#f0faf6;border:1px solid #d7eee6;border-radius:18px;place-items:center;width:62px;height:62px;margin-bottom:22px;display:grid}.public-track-status-card>small{color:#718096;text-transform:uppercase;letter-spacing:.06em;font-size:12px}.public-track-status-card>h2{color:#004050;letter-spacing:-1px;overflow-wrap:anywhere;margin:8px 0 26px;font-size:clamp(32px,4vw,42px)}.public-track-status-card>p{color:#64748b;margin:0 0 12px;font-size:14px}.public-track-status-card>.public-track-status{gap:8px;max-width:100%;padding:12px 20px;font-size:18px;font-weight:600}.public-track-clear-search{color:#697d87;border-top:1px solid #edf1f4;justify-content:center;align-self:stretch;align-items:center;gap:7px;margin-top:30px;padding-top:20px;font-size:12px;text-decoration:none;display:flex}.public-track-clear-search:hover{color:#008673}@media (max-width:680px){.public-track-modern{margin:28px auto}.public-track-modern-layout.has-result{grid-template-columns:minmax(0,1fr)}.public-track-status-card{grid-row:1}}.public-track-summary-card,.public-track-conversation{padding:20px}.public-track-summary-card{position:sticky;top:24px}.public-track-summary-heading{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.public-track-summary-heading small,.public-track-summary-heading h2{margin:0;display:block}.public-track-summary-heading small{color:#718096;text-transform:uppercase;font-size:11px}.public-track-summary-heading h2{color:#004050;margin-top:3px;font-size:21px}.public-track-status{color:#1d4ed8;text-align:center;background:#e5f4ee;border-radius:999px;align-items:center;gap:5px;max-width:150px;padding:6px 8px;font-size:11px;font-weight:400;display:inline-flex}.public-track-status.is-resolved,.public-track-status.is-closed{color:#087a4d;background:#e5faef}.public-track-summary-card>h3{color:#1e293b;border-bottom:1px solid #e7edf5;margin:18px 0;padding-bottom:16px;font-size:16px;line-height:1.4}.public-track-meta-list{gap:4px;display:grid}.public-track-meta-list>div{color:#66809f;border-radius:8px;align-items:center;gap:10px;min-width:0;padding:9px 8px;display:flex}.public-track-meta-list>div:hover{background:#f6f8fb}.public-track-meta-list span,.public-track-meta-list small,.public-track-meta-list strong{min-width:0;display:block}.public-track-meta-list small{color:#8a98aa;font-size:11px}.public-track-meta-list strong{overflow-wrap:anywhere;color:#334155;margin-top:2px;font-size:13px}.public-track-login-link{background:#004050;width:100%;margin-top:17px}.public-track-conversation-heading{border-bottom:1px solid #e7edf5;align-items:center;gap:10px;padding-bottom:16px;display:flex}.public-track-conversation-heading>span{color:#004050;background:#e5f4ee;border-radius:10px;place-items:center;width:38px;height:38px;display:grid}.public-track-conversation-heading h2,.public-track-conversation-heading p{margin:0}.public-track-conversation-heading h2{color:#1e293b;font-size:17px}.public-track-conversation-heading p{color:#718096;margin-top:3px;font-size:12px}.public-track-timeline{gap:13px;margin-top:18px;padding-left:18px;display:grid}.public-track-timeline article{background:#fbfcfe;border:1px solid #e1e8f2;border-radius:11px;padding:15px;position:relative}.public-track-timeline article.is-support{background:#f4fcf9;border-color:#cfe8df}.public-track-timeline-dot{background:#004050;border:2px solid #fff;border-radius:50%;width:10px;height:10px;position:absolute;top:18px;left:-24px;box-shadow:0 0 0 2px #b9caf5}.public-track-timeline article.is-support .public-track-timeline-dot{background:#14a887;box-shadow:0 0 0 2px #bce8dc}.public-track-message-heading{justify-content:space-between;gap:12px;display:flex}.public-track-message-heading strong,.public-track-message-heading small{display:block}.public-track-message-heading strong{color:#1e293b;font-size:13px}.public-track-message-heading small,.public-track-message-heading time{color:#8491a3;margin-top:2px;font-size:11px}.public-track-timeline article>p{color:#475569;white-space:pre-wrap;margin:12px 0 0;line-height:1.65}.public-track-empty{text-align:left;justify-content:center;align-items:center;gap:14px;min-height:190px;padding:28px;display:flex}.public-track-empty>span{color:#004050;background:#e5f4ee;border-radius:14px;flex:0 0 52px;place-items:center;width:52px;height:52px;display:grid}.public-track-empty h2,.public-track-empty p{margin:0}.public-track-empty h2{color:#1e293b;font-size:17px}.public-track-empty p{color:#718096;margin-top:4px;font-size:13px}.public-track-empty>a{color:#fff;background:#004050;border-radius:8px;align-items:center;gap:7px;margin-left:18px;padding:9px 13px;text-decoration:none;display:inline-flex}.public-track-empty.is-error>span{color:#dc2626;background:#feecec}.public-track-no-messages{color:#8290a3;text-align:center;place-items:center;gap:5px;padding:35px 20px;display:grid}.public-track-no-messages strong{color:#475569;margin-top:5px}.public-track-no-messages small{color:#8290a3}.customer-dashboard-page{gap:18px;display:grid}.portal-stat.is-interactive{cursor:pointer;text-decoration:none;transition:transform .16s,box-shadow .16s,border-color .16s}.portal-stat.is-interactive:hover{border-color:#0f766e;transform:translateY(-2px);box-shadow:0 10px 24px #00405014}.customer-dashboard-hero-v2{background:radial-gradient(circle at 92% 18%,#14b8a62e,#0000 38%),radial-gradient(circle at 10% 85%,#00405014,#0000 45%),linear-gradient(135deg,#fff 0%,#f0fdf9 60%,#e6f9f4 100%);border:1px solid #14b8a64d;border-radius:16px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:24px;padding:30px 32px;display:flex;position:relative;overflow:hidden;box-shadow:0 12px 36px #0040500f}.customer-dashboard-hero-v2:before{content:"";background:linear-gradient(90deg,#004050 0%,#14b8a6 50%,#004050 100%);height:4px;position:absolute;inset:0 0 auto}.customer-dashboard-hero-content{max-width:680px}.customer-dashboard-badge{color:#0f766e;letter-spacing:.04em;text-transform:uppercase;background:#ccfbf1;border:1px solid #99f6e4;border-radius:999px;align-items:center;gap:6px;margin-bottom:12px;padding:5px 12px;font-size:11px;font-weight:400;display:inline-flex}.customer-dashboard-hero-title{color:#0f172a;letter-spacing:-.025em;margin:0;font-size:clamp(22px,2.4vw,28px);font-weight:400;line-height:1.25}.customer-dashboard-hero-title span{color:#004050;background:linear-gradient(135deg,#004050,#0d9488);-webkit-text-fill-color:transparent;-webkit-background-clip:text}.customer-dashboard-hero-desc{color:#475569;margin:10px 0 0;font-size:14px;line-height:1.6}.customer-dashboard-hero-actions{flex-wrap:wrap;align-items:center;gap:12px;margin-top:20px;display:flex}.customer-hero-btn-primary{cursor:pointer;background:#004050;border:none;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:10px 20px;font-size:13.5px;font-weight:400;text-decoration:none;transition:all .16s;display:inline-flex;box-shadow:0 4px 14px #00405040;color:#fff!important}.customer-hero-btn-primary:hover{background:#002e3a;transform:translateY(-1px);box-shadow:0 6px 18px #00405059}.customer-hero-btn-secondary{background:#fff;border:1px solid #cbd5e1;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:10px 18px;font-size:13.5px;font-weight:400;text-decoration:none;transition:all .16s;display:inline-flex;color:#004050!important}.customer-dashboard-hero-stats-card{background:#fff;border:1px solid #e2e8f0;border-radius:14px;align-items:center;gap:18px;padding:12px 18px;display:flex;box-shadow:0 8px 24px #0f172a0d}.customer-hero-stat-item{color:inherit;border-radius:8px;flex-direction:column;align-items:center;padding:6px 10px;text-decoration:none;transition:background .15s;display:flex}.customer-hero-stat-num{color:#004050;font-size:24px;font-weight:400;line-height:1}.customer-hero-stat-label{color:#64748b;white-space:nowrap;margin-top:4px;font-size:11.5px;font-weight:400}.customer-hero-stat-divider{background:#e2e8f0;width:1px;height:36px}.customer-action-needed-card{background:linear-gradient(135deg,#fff7ed 0%,#ffedd5 100%);border:1px solid #fdba74;border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:18px;padding:18px 22px;display:flex;box-shadow:0 8px 20px #ea580c14}.customer-action-needed-icon{color:#fff;background:#ea580c;border-radius:12px;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.customer-action-needed-info{flex:1;min-width:260px}.customer-action-needed-heading{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.customer-urgent-tag{color:#fff;text-transform:uppercase;letter-spacing:.05em;background:#ea580c;border-radius:999px;padding:3px 8px;font-size:10.5px;font-weight:400}.customer-action-needed-heading h3{color:#7c2d12;margin:0;font-size:15.5px;font-weight:400}.customer-action-needed-info p{color:#9a3412;margin:4px 0 0;font-size:13px;line-height:1.5}.customer-action-ticket-pills{flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px;display:flex}.customer-action-ticket-pill{color:#c2410c;background:#fff;border:1px solid #fed7aa;border-radius:6px;align-items:center;padding:4px 10px;font-size:12px;font-weight:400;text-decoration:none;transition:background .15s;display:inline-flex}.customer-action-ticket-pill:hover{background:#fff7ed;border-color:#ea580c}.customer-action-btn{white-space:nowrap;background:#ea580c;border-radius:8px;align-items:center;gap:6px;padding:9px 18px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex;box-shadow:0 2px 8px #ea580c4d;color:#fff!important}.customer-action-btn:hover{background:#c2410c;transform:translateY(-1px)}.customer-quick-actions-v2{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;display:grid}.customer-quick-card-v2{color:inherit;background:#fff;border:1px solid #e2e8f0;border-radius:14px;flex-direction:column;padding:18px;text-decoration:none;transition:transform .16s,box-shadow .16s,border-color .16s;display:flex;box-shadow:0 4px 14px #0f172a08}.customer-quick-card-v2.accent-teal:hover{border-color:#14b8a6}.customer-quick-card-v2.accent-blue:hover{border-color:#3b82f6}.customer-quick-card-v2.accent-purple:hover{border-color:#8b5cf6}.customer-quick-card-v2.accent-amber:hover{border-color:#f59e0b}.customer-quick-card-top{justify-content:space-between;align-items:center;margin-bottom:12px;display:flex}.customer-quick-icon-wrap{border-radius:10px;place-items:center;width:40px;height:40px;display:grid}.customer-quick-icon-wrap.bg-teal{color:#0f766e;background:#ccfbf1}.customer-quick-icon-wrap.bg-blue{color:#1d4ed8;background:#dbeafe}.customer-quick-icon-wrap.bg-purple{color:#6d28d9;background:#ede9fe}.customer-quick-icon-wrap.bg-amber{color:#b45309;background:#fef3c7}.customer-quick-badge{color:#1e40af;background:#dbeafe;border-radius:999px;padding:3px 8px;font-size:11px;font-weight:400}.customer-quick-card-body h3{color:#0f172a;margin:0;font-size:15px;font-weight:400}.customer-quick-card-body p{color:#64748b;margin:6px 0 0;font-size:12.5px;line-height:1.5}.customer-quick-card-footer{color:#004050;align-items:center;gap:4px;margin-top:14px;font-size:12.5px;font-weight:400;display:flex}.customer-dashboard-grid-v2{grid-template-columns:minmax(0,1.45fr) minmax(320px,.75fr);align-items:start;gap:16px;display:grid}.customer-card-panel{background:#fff;border:1px solid #e2e8f0;border-radius:14px;overflow:hidden;box-shadow:0 4px 16px #0f172a08}.customer-card-panel-header{background:#fafbfc;border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;display:flex}.customer-panel-title-wrap{align-items:center;gap:12px;display:flex}.customer-panel-icon{border-radius:9px;place-items:center;width:36px;height:36px;display:grid}.customer-panel-icon.bg-teal{color:#0f766e;background:#ccfbf1}.customer-panel-icon.bg-blue{color:#1d4ed8;background:#dbeafe}.customer-panel-icon.bg-purple{color:#6d28d9;background:#ede9fe}.customer-panel-icon.bg-amber{color:#b45309;background:#fef3c7}.customer-panel-title-wrap h2{color:#0f172a;margin:0;font-size:15px;font-weight:400}.customer-panel-title-wrap p{color:#64748b;margin:2px 0 0;font-size:12px}.customer-view-all-link{color:#004050;align-items:center;gap:4px;font-size:12.5px;font-weight:400;text-decoration:none;display:inline-flex}.customer-view-all-link:hover{text-decoration:underline}.customer-ticket-feed{flex-direction:column;display:flex}.customer-ticket-feed-item{color:inherit;border-bottom:1px solid #f1f5f9;justify-content:space-between;align-items:center;gap:16px;padding:16px 20px;text-decoration:none;transition:background .15s;display:flex}.customer-ticket-feed-item:last-child{border-bottom:none}.customer-ticket-feed-item.is-awaiting-reply{background:#fffdfa;border-left:3px solid #f97316}.customer-ticket-feed-left{flex:1;min-width:0}.customer-ticket-feed-meta-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.customer-feed-ref{color:#004050;background:#e6f4f1;border-radius:4px;padding:2px 8px;font-size:12px;font-weight:400}.customer-feed-category{color:#475569;background:#f1f5f9;border-radius:4px;padding:2px 8px;font-size:11.5px}.customer-feed-status{text-transform:capitalize;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:400}.customer-feed-status.is-new,.customer-feed-status.is-open{color:#0369a1;background:#e0f2fe}.customer-feed-status.is-in_progress,.customer-feed-status.is-assigned{color:#4338ca;background:#e0e7ff}.customer-feed-status.is-pending_customer{color:#c2410c;background:#ffedd5}.customer-feed-status.is-resolved{color:#15803d;background:#dcfce7}.customer-feed-status.is-closed{color:#64748b;background:#f1f5f9}.customer-feed-subject{color:#1e293b;text-overflow:ellipsis;white-space:nowrap;margin:6px 0 0;font-size:14px;font-weight:400;overflow:hidden}.customer-feed-details-row{color:#64748b;align-items:center;gap:8px;margin-top:6px;font-size:12px;display:flex}.customer-feed-agent{align-items:center;gap:6px;display:flex}.customer-feed-agent-avatar{color:#fff;background:#004050;border-radius:50%;place-items:center;width:20px;height:20px;font-size:9px;font-weight:400;display:grid}.customer-reply-chip{color:#fff;white-space:nowrap;background:#ea580c;border-radius:6px;align-items:center;gap:4px;padding:4px 10px;font-size:11px;font-weight:400;display:inline-flex}.customer-feed-arrow{color:#94a3b8;display:flex}.customer-dashboard-empty-state{text-align:center;flex-direction:column;align-items:center;gap:10px;padding:40px 20px;display:flex}.customer-empty-icon{color:#0f766e;background:#e6f4f1;border-radius:16px;place-items:center;width:56px;height:56px;display:grid}.customer-dashboard-empty-state h3{color:#1e293b;margin:0;font-size:16px;font-weight:400}.customer-dashboard-empty-state p{color:#64748b;max-width:400px;margin:0;font-size:13px;line-height:1.5}.customer-dashboard-sidebar-widgets{flex-direction:column;gap:16px;display:flex}.customer-helpdesk-content{flex-direction:column;gap:14px;padding:16px 20px;display:flex}.customer-helpdesk-item{align-items:center;gap:12px;display:flex}.customer-helpdesk-icon{color:#004050;background:#f1f5f9;border-radius:8px;flex-shrink:0;place-items:center;width:34px;height:34px;display:grid}.customer-helpdesk-text small{color:#64748b;font-size:11px;display:block}.customer-helpdesk-text strong{color:#0f172a;font-size:13.5px}.customer-helpdesk-sla-note{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:8px;align-items:center;gap:8px;margin-top:4px;padding:8px 12px;font-size:11.5px;font-weight:400;display:flex}.customer-kb-list{flex-direction:column;padding:10px 16px;display:flex}.customer-kb-item{border-bottom:1px solid #f1f5f9;align-items:flex-start;gap:10px;padding:10px 0;display:flex}.customer-kb-item:last-child{border-bottom:none}.customer-kb-item-icon{color:#8b5cf6;flex-shrink:0;margin-top:2px}.customer-kb-item-content strong{color:#1e293b;font-size:13px;line-height:1.4;display:block}.customer-kb-item-content small{color:#64748b;font-size:11px}.customer-notification-feed{padding:8px 16px}.customer-notification-item{border-bottom:1px solid #f1f5f9;align-items:flex-start;gap:10px;padding:10px 0;display:flex}.customer-notification-item:last-child{border-bottom:none}.customer-notification-dot{background:#0f766e;border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:5px}.customer-notification-body strong{color:#0f172a;font-size:12.5px;display:block}.customer-notification-body p{color:#64748b;margin:2px 0 0;font-size:11.5px;line-height:1.4}.customer-notification-body time{color:#94a3b8;margin-top:4px;font-size:10.5px;display:block}.customer-notification-empty-state{text-align:center;color:#94a3b8;padding:30px 16px}.customer-notification-empty-state p{margin:6px 0 0;font-size:12px}.customer-tickets-page-v2{gap:16px;display:grid}.customer-tickets-header-v2{background:#fff;border:1px solid #e2e8f0;border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:20px 24px;display:flex;box-shadow:0 4px 14px #0f172a08}.customer-tickets-header-info{align-items:center;gap:14px;display:flex}.customer-tickets-header-icon{color:#0f766e;background:#ccfbf1;border-radius:12px;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.customer-tickets-eyebrow{text-transform:uppercase;letter-spacing:.05em;color:#0f766e;font-size:10.5px;font-weight:400}.customer-tickets-header-info h1{color:#0f172a;margin:2px 0 0;font-size:20px;font-weight:400}.customer-tickets-header-info p{color:#64748b;margin:2px 0 0;font-size:13px}.customer-status-tabs-v2{align-items:center;gap:8px;padding-bottom:2px;display:flex;overflow-x:auto}.customer-status-tab-btn{color:#475569;white-space:nowrap;background:#fff;border:1px solid #e2e8f0;border-radius:999px;align-items:center;gap:8px;padding:8px 14px;font-size:13px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.customer-status-tab-btn:hover{background:#f8fafc;border-color:#cbd5e1}.customer-status-tab-btn.is-active{color:#fff;background:#004050;border-color:#004050}.customer-tab-count-badge{color:#475569;background:#f1f5f9;border-radius:999px;padding:2px 6px;font-size:11px;font-weight:400}.customer-tab-count-badge.is-active{color:#fff;background:#fff3}.customer-status-tab-btn.is-urgent .customer-tab-count-badge{color:#fff;background:#ea580c}.customer-tickets-filter-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:14px 20px;display:flex}.customer-tickets-search-form{flex:1;align-items:center;gap:8px;max-width:580px;display:flex}.customer-tickets-search-input-wrap{background:#f8fafc;border:1px solid #cbd5e1;border-radius:8px;flex:1;align-items:center;gap:8px;height:38px;padding:0 12px;display:flex}.customer-tickets-search-input-wrap:focus-within{background:#fff;border-color:#0f766e}.customer-tickets-search-input-wrap input{color:#0f172a;background:0 0;border:none;outline:none;width:100%;font-size:13px}.customer-search-icon{color:#94a3b8;flex-shrink:0}.customer-search-clear-btn{color:#94a3b8;display:flex}.customer-search-submit-btn{color:#fff;cursor:pointer;background:#004050;border:none;border-radius:8px;align-items:center;gap:6px;height:38px;padding:0 14px;font-size:13px;font-weight:400;display:inline-flex}.customer-tickets-result-count{color:#64748b;font-size:13px}.customer-table-subject-cell{max-width:320px}.customer-table-service-cell{color:#475569;font-size:12px}.customer-table-agent-cell{color:#334155;align-items:center;gap:6px;font-size:12px;display:flex}.customer-agent-mini-avatar{color:#fff;background:#004050;border-radius:50%;place-items:center;width:20px;height:20px;font-size:9px;font-weight:400;display:grid}.customer-tickets-empty-v2{text-align:center;background:#fff;border:1px solid #e2e8f0;border-radius:14px;flex-direction:column;align-items:center;gap:12px;padding:60px 20px;display:flex}.customer-empty-icon-wrap{color:#64748b;background:#f1f5f9;border-radius:16px;place-items:center;width:60px;height:60px;display:grid}.customer-empty-actions{align-items:center;gap:10px;margin-top:8px;display:flex}.customer-ticket-detail-header-v2{background:#fff;border:1px solid #e2e8f0;border-radius:14px;padding:20px 24px;box-shadow:0 4px 14px #0f172a08}.customer-ticket-detail-left{align-items:flex-start;gap:16px;display:flex}.customer-ticket-back-btn{color:#334155;background:#f8fafc;border:1px solid #e2e8f0;border-radius:9px;flex-shrink:0;place-items:center;width:38px;height:38px;text-decoration:none;transition:all .15s;display:grid}.customer-ticket-title-group{flex:1;min-width:0}.customer-ticket-ref-bar{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:6px;display:flex}.customer-ticket-ref-pill{color:#004050;letter-spacing:.02em;background:#e6f4f1;border-radius:6px;padding:3px 10px;font-size:13px;font-weight:400}.customer-ticket-main-title{color:#0f172a;margin:0;font-size:20px;font-weight:400;line-height:1.35}.customer-ticket-meta-subtitle{color:#64748b;flex-wrap:wrap;align-items:center;gap:8px;margin-top:6px;font-size:12.5px;display:flex}.customer-csat-card{background:linear-gradient(135deg,#f0fdf4 0%,#dcfce7 100%);border:1px solid #86efac;border-radius:14px;padding:20px 24px;box-shadow:0 4px 14px #16a34a0f}.customer-csat-header{align-items:center;gap:12px;display:flex}.customer-csat-icon{color:#fff;background:#16a34a;border-radius:10px;flex-shrink:0;place-items:center;width:40px;height:40px;display:grid}.customer-csat-header h3{color:#14532d;margin:0;font-size:16px;font-weight:400}.customer-csat-header p{color:#166534;margin:2px 0 0;font-size:13px}.customer-csat-form{margin-top:16px}.customer-csat-rating-picker{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.customer-csat-star-option{cursor:pointer}.customer-csat-star-option input{display:none}.customer-csat-star-label{color:#15803d;background:#fff;border:1px solid #bbf7d0;border-radius:8px;flex-direction:column;align-items:center;gap:4px;padding:8px 14px;transition:all .15s;display:flex}.customer-csat-star-option input:checked+.customer-csat-star-label{color:#fff;background:#15803d;border-color:#15803d}.customer-csat-input-row{align-items:center;gap:10px;margin-top:14px;display:flex}.customer-csat-text-input{background:#fff;border:1px solid #86efac;border-radius:8px;flex:1;height:40px;padding:0 14px;font-size:13px}.customer-csat-submit-btn{color:#fff;cursor:pointer;white-space:nowrap;background:#15803d;border:none;border-radius:8px;height:40px;padding:0 18px;font-size:13px;font-weight:400}.customer-csat-submitted-view{margin-top:12px}.customer-csat-stars-display{align-items:center;gap:4px;display:flex}.customer-csat-stars-display .is-filled{color:#eab308;fill:#eab308}.customer-csat-stars-display .is-empty{color:#cbd5e1}.customer-csat-score-text{color:#166534;margin-left:8px;font-size:13px}.customer-csat-feedback-text{color:#14532d;margin:6px 0 0;font-size:13px;font-style:italic}.customer-ticket-conversation-panel{background:#fff;border:1px solid #e2e8f0;border-radius:14px;flex-direction:column;display:flex;overflow:hidden;box-shadow:0 4px 14px #0f172a08}.customer-conversation-panel-header{background:#fafbfc;border-bottom:1px solid #e2e8f0;flex-shrink:0;padding:16px 20px}.ticket-chat-thread-v2{scroll-behavior:smooth;scrollbar-width:thin;scrollbar-color:#cbd5e1 transparent;background:#f8fafc;flex-direction:column;gap:20px;height:480px;min-height:280px;max-height:520px;padding:24px;display:flex;overflow-y:auto}.ticket-chat-thread-v2::-webkit-scrollbar{width:6px}.ticket-chat-thread-v2::-webkit-scrollbar-track{background:0 0}.ticket-chat-thread-v2::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px}.ticket-chat-thread-v2::-webkit-scrollbar-thumb:hover{background:#94a3b8}.ticket-chat-date-v2{text-align:center;margin:10px 0;position:relative}.ticket-chat-date-v2 span{color:#475569;background:#e2e8f0;border-radius:999px;padding:3px 12px;font-size:11px;font-weight:400}.ticket-message-row-v2{align-items:flex-start;gap:12px;max-width:85%;display:flex}.ticket-message-row-v2.is-customer{flex-direction:row-reverse;margin-left:auto}.ticket-message-row-v2.is-agent{margin-right:auto}.ticket-chat-avatar-v2{color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:36px;height:36px;font-size:12px;font-weight:400;display:grid}.ticket-chat-avatar-v2.bg-customer{background:#004050}.ticket-chat-avatar-v2.bg-agent{background:#0d9488}.ticket-message-content-wrap{flex-direction:column;display:flex}.ticket-message-row-v2.is-customer .ticket-message-content-wrap{align-items:flex-end}.ticket-message-header-row{align-items:center;gap:8px;margin-bottom:4px;display:flex}.ticket-message-author{color:#0f172a;font-size:12.5px}.ticket-message-role-tag{color:#475569;background:#e2e8f0;border-radius:4px;padding:1px 6px;font-size:10.5px}.ticket-message-time{color:#94a3b8;font-size:11px}.ticket-message-bubble-v2{border-radius:14px;padding:14px 18px;font-size:13.5px;line-height:1.55}.ticket-message-row-v2.is-customer .ticket-message-bubble-v2{background:#004050;border-top-right-radius:2px;color:#fff!important}.ticket-message-row-v2.is-customer .ticket-message-bubble-v2,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 *,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 p,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 span,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 strong,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 em,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 li,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 h1,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 h2,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 h3,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 h4,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 h5,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 h6,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 blockquote,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message *,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message p,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message span,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message strong,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message em,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-plain-body{color:#fff!important}.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 a,.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 .ticket-rich-message a{text-underline-offset:2px;text-decoration:underline;color:#5eead4!important}.ticket-message-row-v2.is-customer .ticket-message-bubble-v2 code{background:#fff3;border-radius:4px;padding:2px 6px;color:#fff!important}.ticket-message-row-v2.is-agent .ticket-message-bubble-v2{color:#1e293b;background:#fff;border:1px solid #e2e8f0;border-top-left-radius:2px;box-shadow:0 2px 6px #0f172a08}.ticket-plain-body{white-space:pre-wrap;margin:0}.ticket-message-attachments-v2{flex-wrap:wrap;gap:8px;margin-top:10px;display:flex}.ticket-attached-image-card{color:inherit;background:#fff;border:1px solid #e2e8f0;border-radius:8px;flex-direction:column;gap:4px;padding:6px;text-decoration:none;display:inline-flex}.ticket-attached-image-card img{object-fit:cover;border-radius:4px;max-width:220px;max-height:140px}.ticket-attached-image-card span{color:#64748b;text-overflow:ellipsis;white-space:nowrap;max-width:220px;font-size:11px;overflow:hidden}.ticket-attached-file-card{color:inherit;background:#ffffff26;border:1px solid #fff3;border-radius:8px;align-items:center;gap:10px;padding:8px 12px;text-decoration:none;display:inline-flex}.ticket-message-row-v2.is-agent .ticket-attached-file-card{background:#f8fafc;border-color:#cbd5e1}.ticket-file-icon-box{color:#004050;display:flex}.ticket-file-text{flex-direction:column;display:flex}.ticket-file-text strong{color:#0f172a;font-size:12.5px}.ticket-file-text small{color:#64748b;font-size:11px}.ticket-download-icon{color:#64748b;margin-left:4px}.ticket-message-row-v2.is-customer .ticket-attached-file-card{background:#ffffff26;border-color:#ffffff40;color:#fff!important}.ticket-message-row-v2.is-customer .ticket-file-icon-box,.ticket-message-row-v2.is-customer .ticket-file-text strong{color:#fff!important}.ticket-message-row-v2.is-customer .ticket-file-text small{color:#e2e8f0!important}.ticket-message-row-v2.is-customer .ticket-download-icon{color:#fff!important}.ticket-message-row-v2.is-customer .ticket-attached-image-card{background:#ffffff1f;border-color:#ffffff40}.ticket-message-row-v2.is-customer .ticket-attached-image-card span{color:#fff!important}.ticket-chat-empty-v2{text-align:center;color:#94a3b8;flex-direction:column;align-items:center;gap:8px;margin:auto;padding:40px 20px;display:flex}.ticket-chat-empty-v2 h3{color:#475569;margin:0;font-size:15px}.ticket-chat-empty-v2 p{margin:0;font-size:12.5px}.ticket-chat-composer-wrap-v2{background:#fff;border-top:1px solid #e2e8f0;flex-shrink:0;padding:16px 24px 20px}.customer-ticket-sidebar-v2{flex-direction:column;gap:16px;display:flex}.customer-ticket-meta-list{flex-direction:column;gap:12px;margin:0;padding:16px 20px;display:flex}.customer-meta-row{justify-content:space-between;align-items:center;gap:12px;font-size:13px;display:flex}.customer-meta-row dt{color:#64748b}.customer-meta-row dd{color:#0f172a;text-align:right;margin:0;font-weight:400}.customer-ref-code{color:#004050;background:#e6f4f1;border-radius:4px;padding:2px 8px;font-size:13.5px}.customer-helpdesk-mini-card{background:#f8fafc;border:1px solid #e2e8f0;border-radius:14px;padding:16px 20px}.customer-helpdesk-mini-header{color:#004050;align-items:center;gap:8px;margin-bottom:6px;font-size:14px;display:flex}.customer-helpdesk-mini-card p{color:#64748b;margin:0;font-size:12.5px;line-height:1.5}.customer-helpdesk-phone-row{color:#004050;align-items:center;gap:8px;margin-top:10px;font-size:13.5px;font-weight:400;display:flex}.customer-ticket-nav-strip{justify-content:space-between;align-items:center;gap:10px;display:flex}.customer-nav-btn{color:#004050;background:#fff;border:1px solid #cbd5e1;border-radius:8px;align-items:center;gap:6px;padding:8px 14px;font-size:12.5px;font-weight:400;text-decoration:none;transition:all .15s;display:inline-flex}.customer-nav-btn:hover{background:#f1f5f9;border-color:#004050}.customer-create-page-v2{gap:16px;display:grid}.customer-create-card-v2{background:#fff;border:1px solid #e2e8f0;border-radius:14px;padding:24px;box-shadow:0 4px 14px #0f172a08}.customer-create-card-heading{align-items:center;gap:12px;margin-bottom:20px;display:flex}.customer-create-icon-pill{color:#0f766e;background:#ccfbf1;border-radius:10px;place-items:center;width:38px;height:38px;display:grid}.customer-create-card-heading h2{color:#0f172a;margin:0;font-size:17px;font-weight:400}.customer-create-card-heading small{color:#64748b;font-size:12.5px}.customer-submit-row{align-items:center;gap:12px;margin-top:18px;display:flex}.customer-cancel-btn{color:#475569;background:#f1f5f9;border-radius:10px;padding:10px 18px;font-size:13.5px;font-weight:400;text-decoration:none}.customer-steps-list{flex-direction:column;gap:14px;margin:0;padding:0;list-style:none;display:flex}.customer-steps-list li{align-items:flex-start;gap:10px;display:flex}.customer-steps-list li>span{color:#fff;background:#004050;border-radius:50%;flex-shrink:0;place-items:center;width:24px;height:24px;font-size:11px;font-weight:400;display:grid}.customer-steps-list strong{color:#0f172a;font-size:13px;display:block}.customer-steps-list p{color:#64748b;margin:2px 0 0;font-size:12px}.customer-dashboard-hero{background:radial-gradient(circle at 8% 15%,#14a8871f,#0000 24%),linear-gradient(135deg,#fff 0%,#f3fbf8 100%);border:1px solid #d7e5e1;border-radius:17px;grid-template-columns:minmax(0,1.25fr) minmax(300px,.75fr);gap:18px;padding:28px;display:grid;position:relative;overflow:hidden;box-shadow:0 14px 34px #0040500e}.customer-dashboard-hero:before{content:"";background:linear-gradient(90deg,#004050,#14a887,#004050);height:4px;position:absolute;inset:0 0 auto}.customer-dashboard-badge{color:#087a62;letter-spacing:.045em;text-transform:uppercase;background:#e8f8f4;border:1px solid #bde7dc;border-radius:999px;align-items:center;gap:6px;padding:5px 10px;font-size:10.5px;font-weight:400;display:inline-flex}.customer-dashboard-welcome h2,.customer-dashboard-welcome p,.customer-dashboard-focus h3,.customer-dashboard-focus p{margin:0}.customer-dashboard-welcome h2{color:#111827;letter-spacing:-.03em;margin-top:15px;font-size:clamp(24px,2.5vw,32px);line-height:1.2}.customer-dashboard-welcome>p{color:#64748b;max-width:680px;margin-top:10px;font-size:14px;line-height:1.65}.customer-dashboard-actions{flex-wrap:wrap;gap:9px;margin-top:20px;display:flex}.customer-dashboard-actions a{border-radius:9px;justify-content:center;align-items:center;gap:8px;min-height:42px;padding:9px 15px;font-weight:400;text-decoration:none;display:inline-flex}.customer-dashboard-actions a.is-primary{color:#fff;background:#004050}.customer-dashboard-actions a.is-secondary{color:#334155;background:#fff;border:1px solid #cbd8e1}.customer-dashboard-focus{background:#ffffffd1;border:1px solid #0040501f;border-radius:14px;align-items:flex-start;gap:13px;padding:18px;display:flex;box-shadow:0 8px 22px #0f172a0b}.customer-dashboard-focus-icon{color:#087d64;background:#e7f7f3;border-radius:11px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.customer-dashboard-focus small{color:#168168;letter-spacing:.045em;text-transform:uppercase;font-size:10.5px;font-weight:400}.customer-dashboard-focus h3{color:#172033;margin-top:5px;font-size:16px}.customer-dashboard-focus p{color:#64748b;margin-top:6px;font-size:12.5px;line-height:1.5}.customer-dashboard-focus a{color:#004050;align-items:center;gap:6px;margin-top:12px;font-size:12.5px;font-weight:400;text-decoration:none;display:inline-flex}.customer-dashboard-quick-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;display:grid}.customer-dashboard-quick-card{min-width:0;color:inherit;background:#fff;border:1px solid #dce4ef;border-radius:14px;grid-template-columns:auto minmax(0,1fr);gap:13px;padding:19px;text-decoration:none;transition:transform .16s,border-color .16s,box-shadow .16s;display:grid;box-shadow:0 9px 24px #0f172a09}.customer-dashboard-quick-card:hover{border-color:#aed8cf;transform:translateY(-2px);box-shadow:0 13px 28px #00405012}.customer-dashboard-quick-icon{border-radius:11px;place-items:center;width:42px;height:42px;display:grid}.customer-dashboard-quick-icon.is-green{color:#087d64;background:#e8f8f3}.customer-dashboard-quick-icon.is-teal{color:#004050;background:#e6f1f3}.customer-dashboard-quick-icon.is-violet{color:#7047d7;background:#f1edff}.customer-dashboard-quick-card h3,.customer-dashboard-quick-card p{margin:0}.customer-dashboard-quick-card h3{color:#172033;font-size:15px}.customer-dashboard-quick-card p{color:#64748b;margin-top:5px;font-size:12.5px;line-height:1.5}.customer-dashboard-quick-link{color:#004050;grid-column:2;align-items:center;gap:5px;font-size:12px;font-weight:400;display:inline-flex}.customer-dashboard-content-grid{grid-template-columns:minmax(0,1.4fr) minmax(300px,.6fr);align-items:start;gap:14px;display:grid}.customer-dashboard-panel{background:#fff;border:1px solid #dce4ef;border-radius:14px;min-width:0;overflow:hidden}.customer-dashboard-panel-heading{border-bottom:1px solid #e5ebf2;justify-content:space-between;align-items:center;gap:14px;min-height:70px;padding:15px 18px;display:flex}.customer-dashboard-panel-heading>div{align-items:center;gap:11px;display:flex}.customer-dashboard-panel-heading>div>span{color:#087d64;background:#eaf7f4;border-radius:9px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.customer-dashboard-panel-heading h2,.customer-dashboard-panel-heading p{margin:0}.customer-dashboard-panel-heading h2{color:#172033;font-size:15px}.customer-dashboard-panel-heading p{color:#64748b;margin-top:3px;font-size:11.5px}.customer-dashboard-panel-heading>a{color:#004050;white-space:nowrap;align-items:center;gap:5px;font-size:12px;font-weight:400;text-decoration:none;display:inline-flex}.customer-dashboard-ticket-list>a{color:#334155;border-bottom:1px solid #edf1f5;grid-template-columns:minmax(180px,1.5fr) auto minmax(110px,.7fr) auto auto;align-items:center;gap:12px;min-width:0;padding:13px 16px;text-decoration:none;display:grid}.customer-dashboard-ticket-list>a:last-child{border-bottom:0}.customer-dashboard-ticket-list>a:hover{background:#f7fbfa}.customer-dashboard-ticket-main,.customer-dashboard-ticket-main strong,.customer-dashboard-ticket-main small{min-width:0;display:block}.customer-dashboard-ticket-main strong{color:#004050;font-size:12px}.customer-dashboard-ticket-main small{color:#334155;text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:12.5px;overflow:hidden}.customer-dashboard-ticket-member,.customer-dashboard-ticket-list time{color:#64748b;font-size:11.5px}.customer-ticket-status,.customer-ticket-priority{color:#1d4ed8;white-space:nowrap;background:#eaf1ff;border-radius:999px;width:fit-content;padding:4px 8px;font-size:10.5px;font-weight:400;display:inline-flex}.customer-ticket-status.is-resolved{color:#087a4d;background:#e6f8ee}.customer-ticket-status.is-closed{color:#475569;background:#eef2f6}.customer-ticket-status.is-pending_customer,.customer-ticket-status.is-pending_third_party{color:#9a5b00;background:#fff3d6}.customer-ticket-status.is-reopened{color:#b42318;background:#feeceb}.customer-ticket-priority.is-low{color:#475569;background:#eef2f6}.customer-ticket-priority.is-medium{color:#1d4ed8;background:#eaf1ff}.customer-ticket-priority.is-high{color:#b45309;background:#fff1d6}.customer-ticket-priority.is-critical{color:#b42318;background:#feeceb}.customer-dashboard-empty{text-align:left;justify-content:center;align-items:center;gap:14px;min-height:154px;padding:24px;display:flex}.customer-dashboard-empty>span,.customer-tickets-empty>span{color:#087d64;background:#eaf7f4;border-radius:13px;flex:0 0 48px;place-items:center;width:48px;height:48px;display:grid}.customer-dashboard-empty h3,.customer-dashboard-empty p{margin:0}.customer-dashboard-empty h3{color:#172033;font-size:15px}.customer-dashboard-empty p{color:#64748b;margin-top:4px;font-size:12px}.customer-dashboard-empty>a,.customer-tickets-empty>a{color:#fff;background:#004050;border-radius:8px;justify-content:center;align-items:center;gap:6px;min-height:39px;padding:8px 13px;font-size:12px;font-weight:400;text-decoration:none;display:inline-flex}.customer-dashboard-notification-list{display:grid}.customer-dashboard-notification-list article{border-bottom:1px solid #edf1f5;align-items:flex-start;gap:10px;padding:13px 16px;display:flex}.customer-dashboard-notification-list article:last-child{border-bottom:0}.customer-dashboard-notification-list article>span{color:#087d64;background:#eaf7f4;border-radius:8px;flex:0 0 30px;place-items:center;width:30px;height:30px;display:grid}.customer-dashboard-notification-list strong{color:#172033;font-size:12.5px}.customer-dashboard-notification-list p{color:#64748b;margin:4px 0 0;font-size:11.5px;line-height:1.45}.customer-dashboard-notification-list time{color:#94a3b8;margin-top:5px;font-size:10.5px;display:block}.customer-dashboard-notification-empty{color:#94a3b8;text-align:center;place-items:center;gap:5px;min-height:154px;padding:24px;display:grid}.customer-dashboard-notification-empty strong{color:#334155;margin-top:4px;font-size:13px}.customer-dashboard-notification-empty p{color:#64748b;margin:0;font-size:11.5px}.customer-tickets-page{background:#fff;border:1px solid #dce4ef;border-radius:16px;overflow:hidden;box-shadow:0 12px 30px #0f172a0b}.customer-tickets-page>.toast-feedback{margin:16px 18px 0}.customer-tickets-heading{background:linear-gradient(135deg,#fff,#f5fbf9);border-bottom:1px solid #e5ebf2;justify-content:space-between;align-items:center;gap:16px;padding:20px;display:flex}.customer-tickets-heading-copy{align-items:flex-start;gap:13px;display:flex}.customer-tickets-heading-copy>span{color:#087d64;background:#e7f7f3;border-radius:12px;flex:0 0 44px;place-items:center;width:44px;height:44px;display:grid}.customer-tickets-heading-copy small{color:#168168;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:400}.customer-tickets-heading h2,.customer-tickets-heading p{margin:0}.customer-tickets-heading h2{color:#172033;margin-top:3px;font-size:19px}.customer-tickets-heading p{color:#64748b;margin-top:4px;font-size:12.5px}.customer-tickets-count{background:#fff;border:1px solid #d9e5e2;border-radius:10px;justify-content:center;align-items:baseline;gap:6px;min-width:92px;padding:9px 12px;display:flex}.customer-tickets-count strong{color:#004050;font-size:20px}.customer-tickets-count span{color:#64748b;font-size:11px}.customer-tickets-search{background:#fbfcfd;border-bottom:1px solid #e5ebf2;padding:16px 20px}.customer-tickets-search>label{color:#334155;margin-bottom:7px;font-size:12px;font-weight:400;display:block}.customer-tickets-search-row{align-items:stretch;gap:8px;display:flex}.customer-tickets-search-row>span{color:#64748b;background:#fff;border:1px solid #d4dee8;border-radius:9px;flex:1;align-items:center;gap:9px;min-width:0;min-height:44px;padding:0 12px;display:flex}.customer-tickets-search-row>span:focus-within{border-color:#148066;box-shadow:0 0 0 3px #1480661a}.customer-tickets-search-row input{width:100%;min-width:0;font:inherit;background:0 0;border:0;outline:0}.customer-tickets-search-row button,.customer-tickets-search-row>a{min-height:44px;font:inherit;cursor:pointer;white-space:nowrap;border:0;border-radius:9px;justify-content:center;align-items:center;gap:6px;padding:0 15px;font-weight:400;text-decoration:none;display:inline-flex}.customer-tickets-search-row button{color:#fff;background:#004050}.customer-tickets-search-row>a{color:#475569;background:#fff;border:1px solid #d4dee8}.customer-tickets-table-wrap{padding:0 20px 20px}.customer-tickets-table{border-top:0!important;border-radius:0 0 11px 11px!important;overflow:hidden!important}.customer-tickets-table tbody tr:hover{background:#f3faf8}.customer-tickets-table td{vertical-align:middle!important}.customer-ticket-reference{color:#004050}.customer-ticket-subject{color:#172033;font-weight:400}.customer-tickets-empty{text-align:left;justify-content:center;align-items:center;gap:15px;min-height:250px;padding:34px 24px;display:flex}.customer-tickets-empty h3,.customer-tickets-empty p{margin:0}.customer-tickets-empty h3{color:#172033;font-size:17px}.customer-tickets-empty p{color:#64748b;max-width:520px;margin-top:5px;font-size:12.5px;line-height:1.55}.customer-create-page{gap:14px;display:grid}.customer-create-layout{grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:16px;display:grid}.customer-create-card{max-width:100%;margin:0;box-shadow:0 10px 28px #0f172a0b}.customer-create-aside{gap:12px;display:grid;position:sticky;top:12px}.customer-create-aside>section{background:#fff;border:1px solid #dce4ef;border-radius:14px;padding:18px}.customer-create-aside-icon{color:#087d64;background:#e8f8f3;border-radius:11px;place-items:center;width:42px;height:42px;display:grid}.customer-create-aside>section>small{color:#168168;letter-spacing:.05em;text-transform:uppercase;margin-top:13px;font-size:10px;font-weight:400;display:block}.customer-create-aside h2{color:#172033;margin:4px 0 0;font-size:17px}.customer-create-aside ol{gap:15px;margin:17px 0 0;padding:0;list-style:none;display:grid}.customer-create-aside li{align-items:flex-start;gap:10px;display:flex}.customer-create-aside li>span{color:#fff;background:#004050;border-radius:50%;flex:0 0 25px;place-items:center;width:25px;height:25px;font-size:10px;font-weight:400;display:grid}.customer-create-aside li strong{color:#334155;font-size:12.5px}.customer-create-aside li p,.customer-create-tip p{color:#64748b;margin:3px 0 0;font-size:11.5px;line-height:1.45}.customer-create-tip{color:#087d64;align-items:flex-start;gap:10px;display:flex}.customer-create-tip svg{flex:none}.customer-create-tip strong{color:#334155;font-size:12.5px}.customer-track-page{gap:16px;display:grid}.customer-track-search-card{background:linear-gradient(135deg,#fff 0%,#f5fbf9 100%);border:1px solid #d8e4e1;border-radius:16px;grid-template-columns:minmax(280px,.8fr) minmax(420px,1.2fr);align-items:center;gap:28px;padding:26px;display:grid;position:relative;overflow:hidden;box-shadow:0 12px 30px #0f172a0d}.customer-track-search-card:before{content:"";background:linear-gradient(90deg,#004050,#14a887,#004050);height:4px;position:absolute;inset:0 0 auto}.customer-track-search-copy{align-items:flex-start;gap:14px;display:flex}.customer-track-search-icon{color:#004050;background:#e4f5f1;border-radius:13px;flex:0 0 46px;place-items:center;width:46px;height:46px;display:grid}.customer-track-eyebrow{color:#148066;letter-spacing:.04em;text-transform:uppercase;align-items:center;gap:5px;font-size:11px;font-weight:400;display:inline-flex}.customer-track-search-copy h2,.customer-track-search-copy p,.customer-track-recent h2,.customer-track-recent p,.customer-track-guidance h3,.customer-track-guidance p{margin:0}.customer-track-search-copy h2{color:#172033;margin-top:5px;font-size:21px}.customer-track-search-copy p{color:#64748b;max-width:520px;margin-top:7px;font-size:13px;line-height:1.55}.customer-track-search-form{min-width:0}.customer-track-search-form>label{color:#334155;margin-bottom:7px;font-size:12px;font-weight:400;display:block}.customer-track-input-row{grid-template-columns:minmax(0,1fr) auto;gap:9px;display:grid}.customer-track-input-wrap{color:#64748b;background:#fff;border:1px solid #cad8e3;border-radius:10px;align-items:center;gap:10px;min-width:0;padding:0 13px;transition:border-color .15s,box-shadow .15s;display:flex}.customer-track-input-wrap:focus-within{border-color:#148066;box-shadow:0 0 0 3px #1480661a}.customer-track-input-wrap input{color:#172033;width:100%;min-width:0;height:48px;font:inherit;letter-spacing:.035em;text-transform:uppercase;background:0 0;border:0;outline:0;padding:0;font-weight:400}.customer-track-input-wrap input::placeholder{color:#94a3b8;letter-spacing:normal;text-transform:none;font-weight:400}.customer-track-input-row button{color:#fff;min-height:48px;font:inherit;cursor:pointer;white-space:nowrap;background:#004050;border:0;border-radius:10px;justify-content:center;align-items:center;gap:7px;padding:0 18px;font-weight:400;display:inline-flex}.customer-track-input-row button:hover{background:#002d38}.customer-track-search-form>small{color:#64748b;margin-top:8px;font-size:11.5px;display:block}.customer-track-search-form code{color:#172033;background:#e2e8f0;border-radius:5px;padding:2px 6px;font-weight:400}.customer-track-guidance{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.customer-track-guidance article{background:#fff;border:1px solid #dce4ef;border-radius:14px;align-items:flex-start;gap:13px;padding:18px;display:flex}.customer-track-guidance article>span{color:#087b63;background:#eaf7f4;border-radius:11px;flex:0 0 40px;place-items:center;width:40px;height:40px;display:grid}.customer-track-guidance h3{color:#172033;font-size:14px}.customer-track-guidance p{color:#64748b;margin-top:5px;font-size:12.5px;line-height:1.5}.customer-track-recent{background:#fff;border:1px solid #dce4ef;border-radius:14px;grid-template-columns:minmax(220px,.55fr) minmax(0,1.45fr);align-items:center;gap:22px;padding:20px;display:grid}.customer-track-recent h2{color:#172033;font-size:16px}.customer-track-recent p{color:#64748b;margin-top:5px;font-size:12.5px}.customer-track-recent nav{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.customer-track-recent nav a{color:#004050;background:#f8fafc;border:1px solid #e2e8f0;border-radius:9px;justify-content:space-between;align-items:center;gap:10px;min-width:0;padding:10px 12px;text-decoration:none;display:flex}.customer-track-recent nav a:hover{background:#effaf7;border-color:#9ad5c8}.customer-track-recent nav span,.customer-track-recent nav strong,.customer-track-recent nav small{min-width:0;display:block}.customer-track-recent nav small{color:#64748b;text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:11px;font-weight:400;overflow:hidden}.customer-track-empty-cta,.customer-track-primary-link{color:#fff;background:#004050;border-radius:9px;justify-content:center;justify-self:start;align-items:center;gap:8px;min-height:40px;padding:8px 14px;font-weight:400;text-decoration:none;display:inline-flex}.customer-track-primary-link{width:100%;margin-top:17px}.customer-track-error-card{border-radius:16px}.public-track-status.is-pending_customer,.public-track-status.is-pending_third_party{color:#9a5b00;background:#fff3d6}.public-track-status.is-reopened{color:#b42318;background:#feeceb}@media (max-width:1040px){.public-support-header{grid-template-columns:minmax(210px,1fr) auto}.public-support-tabs{order:3;grid-column:1/-1;justify-self:center}.public-create-layout,.public-track-result-layout{grid-template-columns:minmax(0,1fr) 290px}.customer-track-search-card{grid-template-columns:minmax(240px,.75fr) minmax(360px,1.25fr);gap:18px}.customer-track-result{grid-template-columns:290px minmax(0,1fr)}.customer-dashboard-content-grid{grid-template-columns:1fr}.customer-create-layout{grid-template-columns:minmax(0,1fr) 280px}}@media (max-width:820px){.public-support-page{padding:14px}.public-create-layout,.public-track-result-layout,.public-track-hero{grid-template-columns:1fr}.public-create-aside,.public-track-summary-card{position:static}.public-create-aside{grid-template-columns:1fr 1fr}.public-track-prompt{grid-column:1/-1}.public-track-features-grid,.customer-track-search-card,.customer-track-recent,.customer-track-result,.customer-dashboard-hero,.customer-create-layout{grid-template-columns:1fr}.customer-dashboard-quick-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-dashboard-quick-card:last-child{grid-column:1/-1}.customer-create-aside{grid-template-columns:repeat(2,minmax(0,1fr));position:static}.customer-create-aside>section:first-child{grid-column:1/-1}.public-track-portal-banner{flex-direction:column;align-items:flex-start}.public-track-portal-link{justify-content:center;width:100%}}@media (max-width:640px){.public-support-page{padding:8px}.public-support-shell{gap:10px}.public-support-header{border-radius:12px;grid-template-columns:1fr;padding:10px}.public-support-brand{justify-self:center}.public-support-header-actions{justify-content:stretch;width:100%}.public-support-header-actions a{flex:1 1 0}.public-support-tabs{order:initial;grid-column:auto;width:100%}.public-support-tabs a{flex:1 1 0}.public-create-card,.public-track-hero,.public-track-summary-card,.public-track-conversation{border-radius:12px;padding:15px}.public-create-aside{grid-template-columns:1fr}.public-track-prompt{grid-column:auto}.public-track-search-bar{grid-template-columns:1fr;gap:10px;padding:10px}.customer-track-search-card{padding:20px 16px}.customer-track-search-copy{gap:11px}.customer-track-search-icon{flex-basis:40px;width:40px;height:40px}.customer-track-input-row,.customer-track-guidance,.customer-track-recent nav{grid-template-columns:1fr}.customer-track-input-row button,.customer-track-empty-cta{width:100%}.customer-dashboard-hero{padding:22px 18px}.customer-dashboard-quick-grid,.customer-create-aside{grid-template-columns:1fr}.customer-dashboard-quick-card:last-child,.customer-create-aside>section:first-child{grid-column:auto}.customer-dashboard-panel-heading,.customer-tickets-heading{align-items:flex-start}.customer-dashboard-ticket-list>a{grid-template-columns:minmax(0,1fr) auto}.customer-dashboard-ticket-member,.customer-dashboard-ticket-list time,.customer-dashboard-ticket-list>a>svg{display:none}.customer-dashboard-empty,.customer-tickets-empty{text-align:center;flex-direction:column}.customer-tickets-heading{flex-direction:column}.customer-tickets-count{align-self:stretch}.customer-tickets-search-row{grid-template-columns:1fr auto;display:grid}.customer-tickets-search-row>span{grid-column:1/-1}.customer-tickets-search-row button,.customer-tickets-search-row>a{width:100%}.customer-tickets-table-wrap{padding:0 12px 14px;overflow-x:auto}.customer-tickets-table{min-width:860px}.public-track-search-input-wrap{width:100%}.public-track-search-bar button{justify-content:center;width:100%}.public-track-not-found-card{flex-direction:column;padding:22px 16px}.public-track-active-bar{flex-direction:column;align-items:stretch}.public-track-compact-search{grid-template-columns:1fr;width:100%}.public-track-compact-search input,.public-track-compact-search input[type=email],.public-track-compact-search button{width:100%}.public-ticket-success-card{grid-template-columns:auto 1fr}.public-ticket-success-card dl,.public-ticket-success-card>a{grid-column:1/-1}.public-ticket-success-card dl{border-top:1px solid #cfe8db;flex-direction:column;gap:8px;padding-top:10px}.public-track-search-form>div,.public-track-message-heading,.public-track-empty{flex-direction:column;align-items:stretch}.public-track-empty{text-align:center}.public-track-empty>span{align-self:center}.public-track-empty>a{margin-left:0}}.reports-workspace{border:1px solid var(--border);color:#111827;background:#fff;border-radius:10px;grid-template-columns:240px minmax(0,1fr);min-height:calc(100vh - 124px);display:grid;overflow:hidden;box-shadow:0 1px 3px #0f172a0d}.reports-workspace,.reports-workspace *{letter-spacing:0;font-weight:400!important}.reports-sidebar{border-right:1px solid var(--border);background:#f8fafc;min-width:0;padding:16px 12px}.reports-sidebar-heading,.reports-quality-intro{align-items:center;gap:10px;display:flex}.reports-sidebar-heading{border-bottom:1px solid var(--border);padding:2px 6px 14px}.reports-sidebar-heading>span,.reports-quality-intro>span{color:#004050;background:#e6f3f5;border-radius:8px;flex:none;place-items:center;width:36px;height:36px;display:grid}.reports-sidebar-heading h2,.reports-sidebar-heading p,.reports-header-top h1,.reports-header-top p,.reports-chart-header h2,.reports-chart-header p,.reports-quality-intro h2,.reports-quality-intro p,.reports-metric p{margin:0}.reports-sidebar-heading h2{color:#0f172a;font-size:14px!important}.reports-sidebar-heading p,.reports-header-top p,.reports-chart-header p,.reports-quality-intro p,.reports-metric p{color:var(--muted);margin-top:3px;line-height:1.45;font-size:12px!important}.reports-nav{gap:3px;margin-top:12px;display:grid}.reports-nav a{color:#475569;text-align:left;cursor:pointer;background:0 0;border:0;border-radius:8px;align-items:center;gap:10px;width:100%;min-height:38px;padding:8px 10px;text-decoration:none;transition:all .15s ease-in-out;display:flex;font-size:13px!important}.reports-nav a:hover{color:#0f172a;background:#f1f5f9}.reports-nav a.is-active{color:#004050;background:#f0f7f8;border-left:3px solid #004050}.reports-nav-icon{color:#64748b;flex-shrink:0;justify-content:center;align-items:center;display:flex}.reports-nav a.is-active .reports-nav-icon{color:#004050}.reports-nav-label{white-space:nowrap;text-overflow:ellipsis;flex:1;overflow:hidden;font-size:13px!important}.reports-nav a span.reports-nav-badge{color:#004050;background:#fff;border:1px solid #e2e8f0;border-radius:6px;padding:2px 6px;font-size:11px!important}.reports-main{background:#fff;min-width:0}.reports-header-top{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;min-height:64px;padding:14px 20px;display:flex}.reports-header-title-block{min-width:0}.reports-title-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.reports-title{color:#0f172a;margin:0;font-size:18px!important}.reports-subtitle{color:#64748b;margin:4px 0 0;line-height:1.4;font-size:12px!important}.reports-active-filter-badge{color:#0284c7;background:#f0f9ff;border:1px solid #bae6fd;border-radius:999px;align-items:center;gap:5px;padding:2px 8px;display:inline-flex;font-size:11px!important}.reports-active-filter-dept{color:#475569;background:#f8fafc;border-color:#e2e8f0}.reports-header-actions-group{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.reports-filter-toolbar{border-bottom:1px solid var(--border);background:#fafbfd;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:10px 20px;display:flex}.reports-filter-toolbar-left,.reports-filter-toolbar-right{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.reports-date-badge{border:1px solid var(--border);color:#475569;background:#fff;border-radius:8px;align-items:center;gap:6px;padding:5px 10px;display:inline-flex;font-size:12px!important}.reports-custom-range-form{border:1px solid var(--border);background:#fff;border-radius:9px;align-items:end;gap:7px;padding:5px 7px;display:inline-flex}.reports-custom-range-form label{color:#64748b;text-transform:uppercase;letter-spacing:.04em;gap:2px;display:grid;font-size:9px!important}.reports-custom-range-form input{color:#334155;width:132px;min-height:29px;font:inherit;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#f8fafc;border:1px solid #dbe3ec;border-radius:6px;padding:4px 7px;font-size:11px!important}.reports-custom-range-form button{color:#fff;cursor:pointer;background:#004050;border:0;border-radius:6px;min-height:29px;padding:5px 11px;font-size:11px!important}.reports-custom-range-form button:hover{background:#075467}.reports-period-picker{border:1px solid var(--border);background:#fff;border-radius:9px;align-items:center;padding:3px;display:flex}.reports-period-picker a{color:#64748b;text-align:center;border-radius:6px;min-width:38px;padding:5px 8px;text-decoration:none;transition:all .15s ease-in-out;font-size:12px!important}.reports-period-picker a:hover{color:#0f172a;background:#f1f5f9}.reports-period-picker a.is-active{color:#fff;background:#004050;box-shadow:0 1px 2px #0f172a1f}.reports-live-badge{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:8px;align-items:center;gap:6px;padding:5px 10px;display:inline-flex;font-size:12px!important}.reports-live-badge i{background:#22c55e;border-radius:999px;width:7px;height:7px;box-shadow:0 0 0 3px #22c55e24}.reports-content{gap:14px;min-width:0;padding:16px 20px;display:grid}.reports-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.reports-metric{border:1px solid var(--border);background:#fff;border-radius:10px;min-width:0;padding:14px 16px;transition:all .15s ease-in-out;box-shadow:0 1px 2px #0f172a08}.reports-metric:hover{border-color:#cbd5e1;box-shadow:0 2px 5px #0f172a0d}.reports-metric-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.reports-metric-label{color:#64748b;margin:0;font-size:12px!important}.reports-metric-icon{color:#94a3b8;place-items:center;display:grid}.reports-metric-value{margin:8px 0 2px;line-height:1.2;display:block;font-size:22px!important}.reports-metric-subtext{color:#94a3b8;margin-top:2px;display:block;font-size:11px!important}.reports-chart-card,.reports-quality-grid{border:1px solid var(--border);background:#fff;border-radius:10px;min-width:0;overflow:hidden;box-shadow:0 1px 2px #0f172a08}.reports-chart-header{border-bottom:1px solid var(--border);background:#fff;justify-content:space-between;align-items:center;gap:12px;min-height:56px;padding:12px 18px;display:flex}.reports-chart-header h2{color:#0f172a;margin:0;font-size:14px!important}.reports-chart-header p{color:#64748b;margin:2px 0 0;font-size:12px!important}.reports-chart-summary{color:#64748b;align-items:center;gap:10px;display:flex}.reports-chart-summary>span,.reports-chart-summary>strong{white-space:nowrap;align-items:center;gap:5px;display:flex;font-size:12px!important}.reports-chart-summary>strong{border:1px solid var(--border);color:#334155;background:#fff;border-radius:8px;padding:6px 9px}.reports-chart-summary i{background:#16a34a;border-radius:999px;width:8px;height:8px}.reports-chart-summary i.is-closed{background:#334155;margin-left:4px}.reports-bar-chart{background-image:linear-gradient(#0000 24%,#e8edf4 25%,#0000 26% 49%,#e8edf4 50%,#0000 51% 74%,#e8edf4 75%,#0000 76%);grid-template-columns:repeat(7,minmax(0,1fr));align-items:stretch;gap:clamp(8px,2vw,22px);height:clamp(230px,38vh,330px);padding:20px 16px 14px;display:grid;overflow-x:auto}.reports-bar-item{grid-template-rows:20px minmax(0,1fr) 28px;justify-items:center;gap:5px;min-width:0;display:grid}.reports-bar-value,.reports-bar-label{color:#64748b;white-space:nowrap;font-size:12px!important}.reports-bar-track{background:#f1f5f9;border-radius:6px 6px 0 0;align-items:flex-end;width:min(48px,70%);height:100%;display:flex;overflow:hidden}.reports-bar-track.is-grouped{justify-content:center;align-items:flex-end;gap:3px;padding-inline:3px}.reports-bar-fill{background:#004050;border-radius:6px 6px 0 0;width:100%;min-height:3px}.reports-bar-track.is-grouped .reports-bar-fill{width:calc(50% - 2px)}.reports-bar-fill.is-solved{background:#16a34a}.reports-bar-fill.is-closed{background:#334155}.reports-quality-grid{border:1px solid var(--border);background:#fff;border-radius:10px}.reports-quality-intro{padding:16px 18px 10px}.reports-two-column{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.reports-breakdown-card,.reports-explanation{border:1px solid var(--border);background:#fff;border-radius:10px;min-width:0;box-shadow:0 1px 2px #0f172a08}.reports-breakdown-card>header{border-bottom:1px solid var(--border);padding:12px 18px}.reports-breakdown-card h2,.reports-breakdown-card p,.reports-explanation h2,.reports-explanation p,.reports-empty-state p{margin:0}.reports-breakdown-card h2,.reports-explanation h2{color:#111827;font-size:14px!important}.reports-breakdown-card p,.reports-explanation p,.reports-empty-state p{color:#64748b;margin-top:3px;line-height:1.5;font-size:12px!important}.reports-breakdown-list{gap:12px;padding:16px 18px;display:grid}.reports-breakdown-row{grid-template-columns:minmax(110px,.8fr) minmax(100px,1.5fr) 36px;align-items:center;gap:10px;display:grid}.reports-breakdown-row>span{color:#475569;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:12px!important}.reports-breakdown-row>div{background:#eef2f7;border-radius:999px;height:8px;overflow:hidden}.reports-breakdown-row>div i{border-radius:inherit;height:100%;display:block}.reports-breakdown-row>strong{color:#111827;text-align:right;font-size:12px!important}.reports-explanation{background:#f8fafc;align-items:flex-start;gap:14px;padding:20px;display:flex}.reports-explanation>span{color:#16a34a;background:#ecfdf3;border-radius:9px;flex:none;place-items:center;width:36px;height:36px;display:grid}.reports-explanation.is-empty>span{color:#b45309;background:#fff7ed}.reports-empty-state{text-align:center;color:#64748b;background:#f8fafc;padding:24px;font-size:13px!important}.reports-audit-scroll{overflow-x:auto}.reports-audit-table{border-collapse:collapse;width:100%;min-width:850px}.reports-audit-table th{color:#64748b;text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--border);text-align:left;background:#f8fafc;padding:11px 16px;font-size:11px!important}.reports-audit-table td{border-bottom:1px solid var(--border);color:#334155;vertical-align:middle;padding:12px 16px;font-size:12px!important}.reports-audit-table tbody tr:hover{background:#f8fafc}.reports-pill{white-space:nowrap;border-radius:999px;align-items:center;padding:3px 9px;display:inline-flex;font-size:11px!important}.reports-pill-unassigned{color:#64748b;background:#f1f5f9;border:1px solid #e2e8f0}.reports-pill-assigned{color:#166534;background:#f0fdf4;border:1px solid #bbf7d0}.reports-pill-member{color:#0369a1;background:#f0f9ff;border:1px solid #bae6fd}.reports-pill-teal{color:#004050;background:#f0f7f8;border:1px solid #d1e5e7}.reports-ticket-cell{flex-direction:column;gap:3px;display:flex}.reports-ticket-ref-tag{color:#004050;background:#f0f7f8;border:1px solid #d1e5e7;border-radius:4px;align-self:flex-start;padding:2px 6px;display:inline-block;font-size:12px!important}.reports-ticket-sub-text{color:#64748b;text-overflow:ellipsis;white-space:nowrap;max-width:280px;overflow:hidden;font-size:12px!important}.reports-changed-by-text{color:#334155;font-size:12px!important}.reports-reason-text{color:#64748b;font-size:12px!important}.reports-time-text{color:#94a3b8;white-space:nowrap;font-size:12px!important}@media (max-width:1024px){.reports-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:900px){.reports-workspace{grid-template-columns:1fr}.reports-sidebar{border-right:0;border-bottom:1px solid var(--border)}.reports-nav,.reports-summary-grid,.reports-two-column{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:640px){.reports-summary-grid,.reports-nav,.reports-two-column{grid-template-columns:1fr}}@media (max-width:560px){.reports-header,.reports-chart-header{flex-direction:column;align-items:flex-start}.reports-nav,.reports-summary-grid,.reports-quality-grid,.reports-two-column{grid-template-columns:1fr}.reports-bar-chart{gap:4px;padding-inline:8px}.reports-bar-label{font-size:10px!important}}.dashboard-overview-header,.dashboard-stat-card,.dashboard-chart-card,.dashboard-data-panel,.dashboard-infrastructure-card{border-radius:14px;box-shadow:0 3px 14px #00405009}.dashboard-overview-heading h2{letter-spacing:-.025em;font-size:24px;font-weight:400}.dashboard-chart-card-heading h2,.dashboard-data-header h2,.dashboard-infrastructure-heading h2{font-size:17px;font-weight:400}.dashboard-data-table th{text-transform:none;color:#586b70;font-weight:400}.dashboard-stat-grid,.dashboard-chart-grid,.dashboard-table-grid{gap:16px}:where(button,a,input,select,textarea):focus-visible{outline-offset:3px;outline:3px solid #17846c}.public-track-search-form button{white-space:nowrap;flex-shrink:0}.public-track-timeline article p{overflow-wrap:anywhere}.reports-workspace h2,.settings-workspace h2{letter-spacing:-.02em;font-size:18px!important;font-weight:400!important}.workspace-sidebar-link-main>span{font-weight:400}@media (prefers-reduced-motion:reduce){.workspace-sidebar,.workspace-sidebar-link{transition:none}}.settings-workspace{gap:10px;min-width:0;font-size:14px;display:grid;overflow-x:hidden}.settings-overview-grid{grid-template-columns:minmax(250px,.7fr) minmax(0,1.3fr);gap:10px;min-width:0;display:grid}.settings-profile-card{color:#fff;background:#111827;border:1px solid #26364d;border-radius:8px;align-content:space-between;min-height:168px;padding:18px;display:grid;overflow:hidden;box-shadow:inset 4px 0 #004050}.settings-profile-badge,.settings-profile-role{background:#ffffff1a;border-radius:6px;align-items:center;width:fit-content;padding:5px 8px;font-size:12px;font-weight:400;display:inline-flex}.settings-profile-avatar{background:#004050;border-radius:8px;place-items:center;width:44px;height:44px;font-size:14px;font-weight:400;display:grid}.settings-health-grid{grid-template-columns:repeat(4,minmax(110px,1fr));gap:8px;display:grid}.settings-health-metric,.settings-access-summary{border:1px solid var(--border);background:#f8fafc;border-radius:8px;min-width:0;padding:12px}.settings-access-summary{background:#fff}.settings-access-summary-grid{grid-template-columns:1fr 1fr;gap:8px;margin-top:8px;display:grid}.permission-access-grid{grid-template-columns:minmax(240px,.7fr) minmax(0,1.3fr);gap:10px;min-width:0;display:grid}.permission-module-summary,.permission-action-panel,.settings-permission-table{border:1px solid var(--border);border-radius:8px;min-width:0;overflow:hidden}.permission-module-summary{background:#f8fafc;padding:14px}.permission-action-panel,.settings-permission-table{background:#fff}.settings-permission-table table{max-width:100%}@media (max-width:1050px){.settings-overview-grid,.permission-access-grid{grid-template-columns:1fr}.settings-health-grid{grid-template-columns:repeat(2,minmax(110px,1fr))}}@media (max-width:680px){.settings-health-grid,.settings-access-summary-grid{grid-template-columns:1fr}.ticket-chat-thread{padding:14px 10px 16px!important}.ticket-message-select-row .ticket-chat-message{min-width:0;max-width:calc(92% - 28px)}.ticket-chat-composer{padding:8px 8px calc(8px + env(safe-area-inset-bottom))!important}.ticket-editor-tools{max-width:calc(100vw - 130px);overflow-x:auto}.ticket-email-recipient-primary span{display:none}.ticket-email-recipient-scope{flex-direction:column;align-items:flex-start;padding-left:56px}.assignment-journey-scroll{max-height:360px}}.auth-page-shell{background:radial-gradient(60% 45% at 10% 20%,#01974d12 0%,#0000 70%),radial-gradient(55% 40% at 90% 80%,#00405014 0%,#0000 70%),#f8fafc;justify-content:center;align-items:center;min-height:100vh;padding:32px 20px;display:flex}.auth-card{background:#fff;border:1px solid #e2e8f0;border-radius:24px;grid-template-columns:1fr 1.05fr;width:100%;max-width:980px;display:grid;overflow:hidden;box-shadow:0 25px 60px -15px #002d3717,0 0 0 1px #002d3708}.auth-left-panel{background:linear-gradient(165deg,#fff 0%,#f0faf6 100%);border-right:1px solid #e6edf2;flex-direction:column;justify-content:space-between;padding:44px 40px;display:flex}.auth-brand-area{margin-bottom:24px}.auth-logo-link{text-decoration:none;display:inline-block}.auth-logo-img{width:auto;height:32px;display:block}.auth-role-pill{letter-spacing:.04em;text-transform:uppercase;border-radius:999px;align-items:center;gap:7px;margin-top:14px;padding:5px 12px;font-size:11.5px;font-weight:400;display:inline-flex}.auth-role-pill.is-admin{color:#004050;background:#edf7f5;border:1px solid #cde4de}.auth-role-pill.is-agent{color:#018342;background:#ecfdf5;border:1px solid #a7f3d0}.auth-role-pill.is-customer{color:#0369a1;background:#f0f9ff;border:1px solid #bae6fd}.auth-hero-title{color:#0f172a;letter-spacing:-.02em;margin:16px 0 10px;font-size:24px;font-weight:400;line-height:1.3}.auth-hero-desc{color:#64748b;margin:0 0 28px;font-size:13.5px;line-height:1.6}.auth-features-list{flex-direction:column;gap:12px;margin-bottom:28px;display:flex}.auth-feature-row{background:#ffffffb3;border:1px solid #e6edf2;border-radius:12px;align-items:flex-start;gap:12px;padding:10px 12px;display:flex}.auth-feature-icon{color:#004050;background:#fff;border:1px solid #cbd5e1;border-radius:7px;flex-shrink:0;place-items:center;width:28px;height:28px;margin-top:1px;display:grid}.auth-feature-text strong{color:#1e293b;margin-bottom:2px;font-size:13px;font-weight:400;display:block}.auth-feature-text p{color:#64748b;margin:0;font-size:12px;line-height:1.45}.auth-back-link{color:#64748b;border-radius:8px;align-self:flex-start;align-items:center;gap:7px;padding:8px 12px;font-size:13px;font-weight:400;text-decoration:none;transition:all .14s;display:inline-flex}.auth-back-link:hover{color:#004050;background:#fff}.auth-right-panel{background:#fff;flex-direction:column;justify-content:center;padding:44px 40px;display:flex}.auth-form{flex-direction:column;gap:18px;display:flex}.auth-form-header{margin-bottom:6px}.auth-form-title{color:#0f172a;letter-spacing:-.015em;margin:0 0 4px;font-size:22px;font-weight:400}.auth-form-subtitle{color:#64748b;margin:0;font-size:13.5px;line-height:1.5}.auth-error-banner{color:#991b1b;background:#fef2f2;border:1px solid #fecaca;border-radius:12px;align-items:flex-start;gap:12px;padding:12px 14px;font-size:13px;line-height:1.4;display:flex}.auth-error-banner strong{margin-bottom:2px;font-weight:400;display:block}.auth-error-banner p{color:#b91c1c;margin:0;font-size:12px}.auth-error-close{color:#991b1b;opacity:.6;cursor:pointer;background:0 0;border:none;border-radius:4px;flex-shrink:0;justify-content:center;align-items:center;padding:3px;transition:opacity .12s,background .12s;display:flex}.auth-error-close:hover{opacity:1;background:#991b1b14}.auth-field-group{flex-direction:column;gap:7px;display:flex}.auth-field-label{color:#334155;font-size:13px;font-weight:400}.auth-input-wrapper{align-items:center;display:flex;position:relative}.auth-input-icon{color:#94a3b8;pointer-events:none;place-items:center;display:grid;position:absolute;left:14px}.auth-input{color:#0f172a;background:#fff;border:1.5px solid #cbd5e1;border-radius:10px;outline:none;width:100%;height:44px;padding:0 14px 0 42px;font-size:14px;transition:all .16s}.auth-input:focus{border-color:#004050!important;box-shadow:0 0 0 3.5px #0040501f!important}.auth-input.has-toggle{padding-right:44px}.auth-password-toggle{color:#64748b;cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;width:32px;height:32px;transition:color .14s,background .14s;display:grid;position:absolute;right:8px}.auth-password-toggle:hover{color:#0f172a;background:#f1f5f9}.auth-security-badge{color:#64748b;background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;align-items:center;gap:8px;padding:9px 12px;font-size:12px;display:flex}.auth-security-badge svg{color:#01974d;flex-shrink:0}.auth-submit-btn{color:#fff;cursor:pointer;background:linear-gradient(135deg,#004050 0%,#002630 100%);border:0;border-radius:10px;justify-content:center;align-items:center;gap:8px;width:100%;height:44px;font-size:14px;font-weight:400;transition:all .16s;display:flex;box-shadow:0 4px 14px #00405038}.auth-submit-btn:hover:not(:disabled){background:#002f3b;transform:translateY(-1px);box-shadow:0 6px 18px #0040504d}.auth-submit-btn:active:not(:disabled){transform:translateY(0)}.auth-submit-btn:disabled{opacity:.75;cursor:not-allowed}.auth-spinner{animation:1s linear infinite spin}@media (max-width:840px){.auth-card{grid-template-columns:1fr;max-width:520px}.auth-left-panel{border-bottom:1px solid #e6edf2;border-right:0;padding:32px 24px}.auth-right-panel{padding:32px 24px}.auth-features-list{display:none}}.auth-clean-card{background:#fff;border:1px solid #e2e8f0;border-radius:22px;flex-direction:column;gap:22px;width:100%;max-width:440px;padding:36px 32px 28px;display:flex;box-shadow:0 20px 45px -15px #002d3714,0 0 0 1px #002d3708}.auth-clean-header{text-align:center;flex-direction:column;align-items:center;gap:12px;display:flex}.auth-clean-logo{width:auto;height:30px;display:block}.auth-clean-footer{border-top:1px solid #f1f5f9;justify-content:center;padding-top:14px;display:flex}.auth-remember-row{justify-content:space-between;align-items:center;margin-top:-2px;display:flex}.auth-remember-label{cursor:pointer;-webkit-user-select:none;user-select:none;color:#475569;align-items:center;gap:8px;font-size:13px;font-weight:400;display:inline-flex}.auth-remember-checkbox{accent-color:#004050;cursor:pointer;border:1.5px solid #cbd5e1;border-radius:4px;width:16px;height:16px}.auth-forgot-link{color:#00778b;cursor:pointer;background:0 0;border:none;padding:0;font-size:13px;font-weight:400;text-decoration:none;transition:color .14s,-webkit-text-decoration .14s,text-decoration .14s}.auth-forgot-link:hover{color:#004050;text-decoration:underline}.auth-modal-backdrop{z-index:9999;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f172a73;justify-content:center;align-items:center;padding:20px;animation:.2s authFadeIn;display:flex;position:fixed;inset:0}.auth-modal-card{background:#fff;border:1px solid #e2e8f0;border-radius:20px;width:100%;max-width:420px;padding:28px 26px;animation:.22s cubic-bezier(.16,1,.3,1) authScaleIn;position:relative;box-shadow:0 25px 50px -12px #002d3733,0 0 0 1px #002d370d}.auth-modal-close{color:#64748b;cursor:pointer;background:#f8fafc;border:1px solid #0000;border-radius:8px;place-items:center;width:32px;height:32px;transition:all .14s;display:grid;position:absolute;top:18px;right:18px}.auth-modal-close:hover{color:#0f172a;background:#f1f5f9}.auth-modal-header{text-align:center;flex-direction:column;align-items:center;gap:6px;display:flex}.auth-modal-icon{color:#004050;background:#edf7f5;border:1px solid #cde4de;border-radius:14px;place-items:center;width:48px;height:48px;margin-bottom:6px;display:grid}.auth-modal-title{color:#0f172a;margin:0;font-size:18px;font-weight:400}.auth-modal-desc{color:#64748b;max-width:320px;margin:0;font-size:13px;line-height:1.5}.auth-modal-btn-row{align-items:center;gap:10px;margin-top:8px;display:flex}.auth-modal-cancel-btn{color:#475569;cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:10px;height:44px;padding:0 16px;font-size:13px;font-weight:400;transition:all .14s}.auth-modal-cancel-btn:hover{color:#0f172a;background:#f8fafc;border-color:#cbd5e1}.auth-modal-secondary-btn{color:#475569;cursor:pointer;background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;height:38px;padding:0 14px;font-size:13px;font-weight:400;transition:all .14s}.auth-modal-secondary-btn:hover{color:#0f172a;background:#f1f5f9}.auth-modal-success-box{background:#f0fdf4;border:1px solid #bbf7d0;border-radius:12px;margin-top:14px;padding:16px}.auth-modal-success-header{align-items:flex-start;gap:10px;display:flex}.auth-modal-success-check{color:#16a34a;flex-shrink:0;margin-top:2px}.auth-modal-success-header h4{color:#166534;margin:0 0 4px;font-size:14px;font-weight:400}.auth-modal-success-header p{color:#15803d;margin:0;font-size:12.5px;line-height:1.45}.auth-reset-header-copy{text-align:center;margin-bottom:8px}.auth-reset-title{color:#0f172a;margin:0 0 6px;font-size:19px;font-weight:400}.auth-reset-desc{color:#64748b;margin:0 0 16px;font-size:13.5px;line-height:1.5}.auth-password-hints{color:#94a3b8;gap:14px;margin-top:-6px;margin-bottom:4px;font-size:11.5px;display:flex}.auth-password-hints .is-valid{color:#16a34a;font-weight:400}.auth-reset-success-card,.auth-reset-invalid-card{text-align:center;flex-direction:column;align-items:center;padding:12px 6px;display:flex}.auth-reset-success-icon{color:#16a34a;background:#dcfce7;border-radius:50%;place-items:center;width:58px;height:58px;margin-bottom:14px;display:grid}.auth-reset-invalid-icon{color:#dc2626;background:#fef2f2;border-radius:50%;place-items:center;width:58px;height:58px;margin-bottom:14px;display:grid}.auth-reset-success-title{color:#0f172a;margin:0 0 8px;font-size:20px;font-weight:400}.auth-reset-success-desc{color:#475569;margin:0 0 24px;font-size:13.5px;line-height:1.55}.auth-reset-actions{width:100%;margin-top:12px}@keyframes authFadeIn{0%{opacity:0}to{opacity:1}}@keyframes authScaleIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.customer-ticket-detail-page{gap:14px;display:grid}.customer-ticket-detail-header{background:#fff;border:1px solid #dce4ef;border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:18px 22px;display:flex;box-shadow:0 4px 16px #0f172a0a}.customer-ticket-detail-title{flex:1;align-items:center;gap:14px;min-width:0;display:flex}.customer-ticket-back-btn{color:#475569;background:#f8fafc;border:1px solid #d4dee8;border-radius:9px;flex:0 0 38px;place-items:center;width:38px;height:38px;text-decoration:none;transition:background .15s,border-color .15s,color .15s;display:grid}.customer-ticket-back-btn:hover{color:#004050;background:#eef8f5;border-color:#9ad0c6}.customer-ticket-detail-icon{color:#087d64;background:#e6f6f2;border-radius:11px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.customer-ticket-title-text{flex:1;min-width:0}.customer-ticket-title-text small{color:#148066;letter-spacing:.05em;text-transform:uppercase;font-size:11px;font-weight:400;display:block}.customer-ticket-title-text h2{color:#172033;overflow-wrap:anywhere;margin:3px 0 0;font-size:19px;font-weight:400;line-height:1.3}.customer-ticket-title-text p{color:#64748b;margin:3px 0 0;font-size:12px}.customer-ticket-detail-header-meta{flex-wrap:wrap;flex-shrink:0;align-items:center;gap:8px;display:flex}.customer-ticket-detail-layout{grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:14px;display:grid}.customer-ticket-conversation{background:#fff;border:1px solid #dce4ef;border-radius:14px;gap:0;display:grid;overflow:hidden;box-shadow:0 4px 16px #0f172a0a}.customer-ticket-section-heading{background:#fafcff;border-bottom:1px solid #eef2f8;align-items:center;gap:12px;padding:16px 20px;display:flex}.customer-ticket-section-heading>span{color:#087d64;background:#e6f6f2;border-radius:10px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.customer-ticket-section-heading h3,.customer-ticket-section-heading p{margin:0}.customer-ticket-section-heading h3{color:#172033;font-size:15px;font-weight:400}.customer-ticket-section-heading p{color:#64748b;margin-top:2px;font-size:12px}.customer-ticket-message-list{background:#fbfcfd;gap:14px;padding:18px 20px;display:grid}.customer-ticket-message-date{color:#94a3b8;letter-spacing:.05em;text-align:center;text-transform:uppercase;padding:8px 0 2px;font-size:11px;font-weight:400}.customer-ticket-message-list article{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:14px 16px;transition:border-color .15s,box-shadow .15s}.customer-ticket-message-list article.is-customer{background:#f8fcff;border-color:#d0e7f7}.customer-ticket-message-list article.is-support{background:#fff;border-color:#dce4ef;box-shadow:0 2px 8px #0f172a08}.customer-ticket-message-author{align-items:center;gap:10px;margin-bottom:10px;display:flex}.customer-ticket-author-avatar{letter-spacing:.02em;text-transform:uppercase;border-radius:999px;flex:0 0 34px;place-items:center;width:34px;height:34px;font-size:12px;font-weight:400;display:grid}.customer-ticket-message-list article.is-customer .customer-ticket-author-avatar{color:#fff;background:#004050}.customer-ticket-message-list article.is-support .customer-ticket-author-avatar{color:#087d64;background:#e6f6f2}.customer-ticket-author-info{flex-wrap:wrap;flex:1;align-items:center;gap:8px;min-width:0;display:flex}.customer-ticket-author-name{color:#172033;font-size:13.5px;font-weight:400}.customer-ticket-author-badge{border-radius:999px;align-items:center;padding:2px 8px;font-size:11px;font-weight:400;display:inline-flex}.customer-ticket-author-badge.is-customer{color:#0369a1;background:#e0f2fe}.customer-ticket-author-badge.is-support{color:#15803d;background:#dcfce7}.customer-ticket-message-author time{color:#94a3b8;white-space:nowrap;flex-shrink:0;margin-left:auto;font-size:11.5px}.customer-ticket-message-body{color:#1f2937;word-break:break-word;margin-left:44px;font-size:13.5px;line-height:1.6}.customer-ticket-message-body p{white-space:pre-wrap;margin:0 0 8px}.customer-ticket-message-body p:last-child{margin-bottom:0}.customer-ticket-message-body .ticket-rich-message p{margin:0 0 6px}.customer-ticket-message-body .ticket-rich-message p:last-child{margin-bottom:0}.customer-ticket-message-body .ticket-rich-message ul,.customer-ticket-message-body .ticket-rich-message ol{margin:6px 0;padding-left:20px}.customer-ticket-message-body .ticket-rich-message li{margin-bottom:3px}.customer-ticket-message-body .ticket-rich-message strong{font-weight:400}.customer-ticket-message-body .ticket-rich-message em{font-style:italic}.customer-ticket-message-body .ticket-rich-message a{color:#0284c7;text-decoration:underline}.customer-ticket-attachments{border-top:1px dashed #e2e8f0;flex-wrap:wrap;gap:8px;margin-top:12px;padding-top:10px;display:flex}.customer-ticket-image-attachment{flex-direction:column;gap:4px;text-decoration:none;display:inline-flex}.customer-ticket-image-attachment img{object-fit:cover;border:1px solid #d4dee8;border-radius:8px;width:100%;max-width:220px;max-height:160px;box-shadow:0 2px 6px #0000000d}.customer-ticket-image-attachment span{color:#64748b;text-overflow:ellipsis;white-space:nowrap;max-width:220px;font-size:11px;overflow:hidden}.customer-ticket-file-attachment{color:#334155;background:#f8fafc;border:1px solid #d4dee8;border-radius:8px;align-items:center;gap:8px;padding:8px 12px;font-size:12px;text-decoration:none;transition:background .15s,border-color .15s;display:inline-flex}.customer-ticket-file-attachment:hover{color:#004050;background:#eef8f5;border-color:#9ad0c6}.customer-ticket-file-attachment strong{font-size:12px;font-weight:400}.customer-ticket-file-attachment small{color:#94a3b8;font-size:11px}.customer-ticket-no-messages{text-align:center;color:#94a3b8;flex-direction:column;align-items:center;gap:8px;padding:40px 20px;display:flex}.customer-ticket-no-messages strong{color:#475569;font-size:15px}.customer-ticket-no-messages p{color:#94a3b8;margin:0;font-size:12.5px}.customer-ticket-conversation .ticket-chat-thread{grid-auto-rows:max-content;gap:16px;min-height:220px;padding:20px 24px;display:grid;background:#fff!important}.customer-ticket-conversation .ticket-chat-composer{border-top:1px solid #e5eaf3;flex-shrink:0;background:#fff!important;padding:14px 28px 16px!important}.customer-ticket-conversation .ticket-chat-composer .ticket-reply-form{gap:8px;display:grid}.customer-ticket-conversation .ticket-chat-composer .ticket-chat-input-bar{background:#fff;border:1px solid #dbe3f0;border-radius:8px;box-shadow:0 3px 12px #0f172a14}.customer-ticket-conversation .ticket-chat-composer .ticket-replying-as{color:#64748b;margin-top:4px;font-size:12px;display:block}.customer-ticket-detail-aside{gap:14px;display:grid;position:sticky;top:12px}.customer-ticket-detail-aside>section{background:#fff;border:1px solid #dce4ef;border-radius:14px;padding:18px 20px;box-shadow:0 4px 16px #0f172a0a}.customer-ticket-aside-heading{border-bottom:1px solid #f1f5f9;align-items:center;gap:11px;margin-bottom:14px;padding-bottom:12px;display:flex}.customer-ticket-aside-heading>svg{color:#087d64;flex-shrink:0}.customer-ticket-aside-heading h3,.customer-ticket-aside-heading p{margin:0}.customer-ticket-aside-heading h3{color:#172033;font-size:14px;font-weight:400}.customer-ticket-aside-heading p{color:#64748b;margin-top:2px;font-size:11.5px}.customer-ticket-detail-aside dl{gap:0;margin:0;padding:0;display:grid}.customer-ticket-detail-aside dl>div{border-bottom:1px solid #f1f5f9;justify-content:space-between;align-items:center;gap:10px;padding:9px 0;display:flex}.customer-ticket-detail-aside dl>div:last-child{border-bottom:0;padding-bottom:0}.customer-ticket-detail-aside dt{color:#64748b;white-space:nowrap;font-size:12px;font-weight:400}.customer-ticket-detail-aside dd{color:#172033;text-align:right;word-break:break-word;margin:0;font-size:12.5px;font-weight:400}.customer-ticket-help-card{align-items:flex-start;gap:12px;display:flex}.customer-ticket-help-card>span{color:#9a5b00;background:#fff3d6;border-radius:9px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.customer-ticket-help-card h3,.customer-ticket-help-card p{margin:0}.customer-ticket-help-card h3{color:#172033;font-size:13.5px;font-weight:400}.customer-ticket-help-card p{color:#64748b;margin-top:4px;font-size:12px;line-height:1.5}.customer-ticket-neighbors{justify-content:space-between;align-items:center;gap:8px;display:flex}.customer-ticket-neighbors a{color:#475569;background:#f8fafc;border:1px solid #d4dee8;border-radius:8px;align-items:center;gap:6px;padding:8px 14px;font-size:12.5px;font-weight:400;text-decoration:none;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.customer-ticket-neighbors a:hover{color:#004050;background:#eef8f5;border-color:#9ad0c6}@media (max-width:980px){.customer-ticket-detail-layout{grid-template-columns:1fr}.customer-ticket-detail-aside{position:static}}@media (max-width:640px){.customer-ticket-detail-header{padding:14px 16px}.customer-ticket-detail-title{align-items:flex-start}.customer-ticket-detail-title h2{font-size:17px}.customer-ticket-message-list{padding:14px}.customer-ticket-message-author{flex-wrap:wrap}.customer-ticket-message-body{margin-left:0}.customer-ticket-reply-box,.customer-ticket-detail-aside>section{padding:14px}.ticket-chat-thread-v2{gap:14px;height:380px;padding:16px}.ticket-chat-composer-wrap-v2{padding:14px 16px}}.member-workbench-dashboard,.member-workbench-dashboard h1,.member-workbench-dashboard h2,.member-workbench-dashboard h3,.member-workbench-dashboard h4,.member-workbench-dashboard h5,.member-workbench-dashboard h6,.member-workbench-dashboard strong,.member-workbench-dashboard b,.member-workbench-dashboard button,.member-workbench-dashboard span,.member-workbench-dashboard a,.member-workbench-dashboard p,.member-workbench-dashboard input,.member-workbench-dashboard time,.member-workbench-dashboard label{font-weight:400!important}.member-queue-scroll{scrollbar-width:thin;scrollbar-color:#cbd5e1 transparent;scrollbar-gutter:stable}.member-queue-scroll::-webkit-scrollbar{width:6px}.member-queue-scroll::-webkit-scrollbar-track{background:0 0}.member-queue-scroll::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px}.member-queue-scroll::-webkit-scrollbar-thumb:hover{background:#94a3b8}.reports-export-btn{border:1px solid var(--border);color:#334155;cursor:pointer;background:#fff;border-radius:8px;align-items:center;gap:6px;padding:6px 12px;text-decoration:none;transition:all .15s ease-in-out;display:inline-flex;box-shadow:0 1px 2px #0f172a0a;font-size:12px!important;font-weight:400!important}.reports-export-btn:hover{color:#0f172a;background:#f8fafc;border-color:#cbd5e1}.reports-export-btn-excel{color:#0f766e;background:#f0fdfa;border-color:#ccfbf1}.reports-export-btn-excel:hover{color:#115e59;background:#ccfbf1}.reports-export-btn-pdf{color:#004050;background:#f0f7f8;border-color:#d1e5e7}.reports-export-btn-pdf:hover{color:#002b36;background:#d1e5e7}.reports-member-table{border-collapse:collapse;width:100%;min-width:800px;font-size:13px}.reports-member-table th{color:#64748b;border-bottom:1px solid var(--border);white-space:nowrap;background:#f8fafc;padding:10px 14px;font-size:12px;font-weight:400!important}.reports-member-table td{border-bottom:1px solid var(--border);padding:12px 14px;font-weight:400!important}.reports-member-table tbody tr:hover{background:#f8fafc}.reports-select-filter{border:1px solid var(--border);color:#334155;cursor:pointer;background:#fff;border-radius:8px;outline:none;height:32px;padding:5px 10px;transition:border-color .15s ease-in-out,box-shadow .15s ease-in-out;font-size:12px!important;font-weight:400!important}.reports-select-filter:hover,.reports-select-filter:focus{border-color:#94a3b8;box-shadow:0 0 0 2px #00405014}.helpdesk-dashboard{color:#243447;gap:18px}.helpdesk-dashboard .dashboard-overview-header,.helpdesk-dashboard .dashboard-stat-card,.helpdesk-dashboard .dashboard-attention-section,.helpdesk-dashboard .dashboard-chart-card,.helpdesk-dashboard .dashboard-infrastructure-section,.helpdesk-dashboard .dashboard-data-panel{border-color:#dce6e8;box-shadow:0 8px 24px #0040500e}.helpdesk-dashboard .dashboard-overview-header{min-height:86px;padding:16px 20px}.helpdesk-dashboard .dashboard-overview-heading{gap:14px}.helpdesk-dashboard .dashboard-overview-heading>span{border-radius:12px;flex-basis:46px;width:46px;height:46px}.helpdesk-dashboard .dashboard-overview-heading h2{font-size:clamp(22px,1.4vw,26px);font-weight:500;line-height:1.15}.helpdesk-dashboard .dashboard-overview-heading p{margin-top:5px;font-size:13px}.helpdesk-dashboard .dashboard-period-select,.helpdesk-dashboard .dashboard-monitor-toggle{border-radius:8px;min-height:36px}.helpdesk-dashboard .dashboard-period-select select,.helpdesk-dashboard .dashboard-monitor-toggle,.helpdesk-dashboard .dashboard-live-status,.helpdesk-dashboard .dashboard-auto-refresh-control select{font-size:12px}.helpdesk-dashboard .dashboard-stat-card{border-top-width:1px;min-height:110px;padding:16px 18px}.helpdesk-dashboard .dashboard-stat-card p:first-child{font-weight:500;line-height:1.35;font-size:13px!important}.helpdesk-dashboard .dashboard-stat-card h2{letter-spacing:-.025em;margin:8px 0 6px!important;font-size:clamp(28px,1.8vw,36px)!important;font-weight:500!important;line-height:1!important}.helpdesk-dashboard .dashboard-stat-comparison{min-height:18px;font-size:11px;line-height:1.3}.helpdesk-dashboard .dashboard-stat-icon{border-radius:9px!important;width:24px!important;height:24px!important}.helpdesk-dashboard .dashboard-attention-heading{min-height:56px;padding:12px 18px}.helpdesk-dashboard .dashboard-attention-heading h2{font-size:15px;font-weight:500}.helpdesk-dashboard .dashboard-attention-heading p,.helpdesk-dashboard .dashboard-attention-heading>span{font-size:12px}.helpdesk-dashboard .dashboard-attention-grid{gap:12px;padding:14px 18px}.helpdesk-dashboard .dashboard-attention-card{border-radius:10px;gap:11px;min-height:60px;padding:12px 14px}.helpdesk-dashboard .dashboard-attention-card>span{border-radius:8px;width:38px;height:38px}.helpdesk-dashboard .dashboard-attention-card strong{font-size:20px;font-weight:500}.helpdesk-dashboard .dashboard-attention-card small{margin-top:2px;font-size:11px}.helpdesk-dashboard .dashboard-attention-card p{font-size:11px;line-height:1.35}.helpdesk-dashboard .dashboard-chart-card-header{min-height:68px;padding:12px 16px}.helpdesk-dashboard .dashboard-chart-card-heading{gap:10px}.helpdesk-dashboard .dashboard-chart-card-heading>span{border-radius:8px;flex-basis:38px;width:38px;height:38px}.helpdesk-dashboard .dashboard-chart-card-heading h2,.helpdesk-dashboard .dashboard-infrastructure-heading h2,.helpdesk-dashboard .dashboard-data-header h2{font-size:15px;font-weight:500}.helpdesk-dashboard .dashboard-chart-card-heading p,.helpdesk-dashboard .dashboard-chart-metric{font-size:12px}.helpdesk-dashboard .dashboard-chart-metric{padding:7px 11px}.helpdesk-dashboard .dashboard-chart-canvas{height:clamp(250px,22vw,330px);min-height:250px;padding:16px 14px 6px}.helpdesk-dashboard .dashboard-donut-total strong{font-size:26px;font-weight:500}.helpdesk-dashboard .dashboard-donut-total span,.helpdesk-dashboard .dashboard-chart-legend span,.helpdesk-dashboard .dashboard-status-legend span,.helpdesk-dashboard .recharts-cartesian-axis-tick-value,.helpdesk-dashboard .recharts-legend-item-text{font-size:12px!important}.helpdesk-dashboard .dashboard-chart-legend,.helpdesk-dashboard .dashboard-status-legend{min-height:48px;padding:10px 16px}.helpdesk-dashboard .dashboard-infrastructure-heading{min-height:56px;padding:12px 16px}.helpdesk-dashboard .dashboard-infrastructure-title>span{border-radius:8px;flex-basis:32px;width:32px;height:32px}.helpdesk-dashboard .dashboard-infrastructure-heading p,.helpdesk-dashboard .dashboard-infrastructure-heading>span{font-size:11px}.helpdesk-dashboard .dashboard-infrastructure-grid{gap:14px;padding:14px}.helpdesk-dashboard .dashboard-infrastructure-card header{min-height:52px;padding:10px 14px}.helpdesk-dashboard .dashboard-infrastructure-icon{border-radius:8px;flex-basis:32px;width:32px;height:32px}.helpdesk-dashboard .dashboard-infrastructure-card h3{font-size:14px;font-weight:500}.helpdesk-dashboard .dashboard-infrastructure-card p,.helpdesk-dashboard .dashboard-infrastructure-health,.helpdesk-dashboard .dashboard-infrastructure-actions>a{font-size:11px}.helpdesk-dashboard .dashboard-infrastructure-body{grid-template-columns:115px minmax(0,1fr);gap:10px;min-height:88px;padding:12px 14px}.helpdesk-dashboard .dashboard-infrastructure-total{padding:10px 12px}.helpdesk-dashboard .dashboard-infrastructure-total>span,.helpdesk-dashboard .dashboard-infrastructure-total>small,.helpdesk-dashboard .dashboard-infrastructure-metric-label{font-size:11px}.helpdesk-dashboard .dashboard-infrastructure-total strong{font-size:28px;font-weight:500}.helpdesk-dashboard .dashboard-infrastructure-metric-item,.helpdesk-dashboard .dashboard-infrastructure-metrics>div{border-radius:8px;gap:6px;min-height:64px;padding:8px 10px}.helpdesk-dashboard .dashboard-infrastructure-metric-value,.helpdesk-dashboard .dashboard-infrastructure-metrics strong{font-size:20px;font-weight:500}.helpdesk-dashboard .dashboard-infrastructure-card footer{min-height:38px;padding:8px 14px;font-size:11px}.helpdesk-dashboard .dashboard-infrastructure-card footer strong{font-size:11px;font-weight:500}.helpdesk-dashboard .dashboard-data-header{flex-wrap:nowrap;min-height:56px;padding:12px 16px}.helpdesk-dashboard .dashboard-data-header p{margin-top:2px;font-size:12px}.helpdesk-dashboard .dashboard-table-search input:not([type=hidden]){height:32px;min-height:32px;font-size:12px}.helpdesk-dashboard .table-refresh-button{width:32px;min-width:32px;height:32px;min-height:32px}.helpdesk-dashboard .dashboard-pagination{font-size:11px}.helpdesk-dashboard .dashboard-pagination a,.helpdesk-dashboard .dashboard-pagination .is-disabled{width:26px;height:26px}.helpdesk-dashboard .dashboard-table-scroll{height:clamp(340px,39vh,500px)}.helpdesk-dashboard .dashboard-data-table th{letter-spacing:.02em;height:40px;padding:8px 14px;font-size:11px;font-weight:500}.helpdesk-dashboard .dashboard-data-table td{height:56px;padding:10px 14px;font-size:12px}.helpdesk-dashboard .dashboard-data-table td strong{font-size:13px;font-weight:500}.helpdesk-dashboard .dashboard-data-table td small,.helpdesk-dashboard .dashboard-data-table time,.helpdesk-dashboard .dashboard-actor,.helpdesk-dashboard .dashboard-category-name{font-size:12px}.helpdesk-dashboard .dashboard-count-badge,.helpdesk-dashboard .dashboard-sla-badge{align-items:center;min-width:44px;min-height:24px;font-size:11px;font-weight:500}@media (min-width:1800px){.workspace-sidebar.is-full-height{width:280px}.workspace-sidebar-brand{min-height:78px;padding:14px 16px}.workspace-sidebar-logo{width:46px;height:46px}.workspace-sidebar-brand-text strong,.workspace-sidebar-link-main>span{font-size:16px}.workspace-sidebar-brand-text small,.workspace-sidebar-user-copy small,.workspace-sidebar-badge{font-size:12px}.workspace-sidebar-link{min-height:48px;padding-inline:14px}.workspace-sidebar-nav{gap:5px;padding:12px 10px 16px}.workspace-sidebar-signout{min-height:44px;font-size:14px}.admin-app-shell-surface{padding:16px!important}.helpdesk-dashboard{gap:20px}.helpdesk-dashboard .dashboard-stat-grid,.helpdesk-dashboard .dashboard-chart-grid,.helpdesk-dashboard .dashboard-table-grid{gap:18px}.helpdesk-dashboard .dashboard-stat-card p:first-child{font-size:15px!important}.helpdesk-dashboard .dashboard-stat-comparison,.helpdesk-dashboard .dashboard-attention-heading p,.helpdesk-dashboard .dashboard-attention-heading>span,.helpdesk-dashboard .dashboard-chart-card-heading p,.helpdesk-dashboard .dashboard-chart-metric,.helpdesk-dashboard .dashboard-infrastructure-heading p,.helpdesk-dashboard .dashboard-infrastructure-heading>span,.helpdesk-dashboard .dashboard-infrastructure-card p,.helpdesk-dashboard .dashboard-infrastructure-health,.helpdesk-dashboard .dashboard-infrastructure-actions>a,.helpdesk-dashboard .dashboard-infrastructure-total>span,.helpdesk-dashboard .dashboard-infrastructure-total>small,.helpdesk-dashboard .dashboard-infrastructure-metrics>div>span,.helpdesk-dashboard .dashboard-infrastructure-card footer,.helpdesk-dashboard .dashboard-chart-legend span,.helpdesk-dashboard .dashboard-status-legend span,.helpdesk-dashboard .recharts-cartesian-axis-tick-value,.helpdesk-dashboard .recharts-legend-item-text{font-size:13px!important}.helpdesk-dashboard .dashboard-attention-card small,.helpdesk-dashboard .dashboard-attention-card p{font-size:12px}.helpdesk-dashboard .dashboard-chart-canvas{height:clamp(300px,18vw,380px);min-height:300px}.helpdesk-dashboard .dashboard-data-header p,.helpdesk-dashboard .dashboard-table-search input:not([type=hidden]),.helpdesk-dashboard .dashboard-pagination,.helpdesk-dashboard .dashboard-data-table td,.helpdesk-dashboard .dashboard-data-table td small,.helpdesk-dashboard .dashboard-data-table time,.helpdesk-dashboard .dashboard-actor,.helpdesk-dashboard .dashboard-category-name{font-size:14px}.helpdesk-dashboard .dashboard-data-table th{font-size:13px}.helpdesk-dashboard .dashboard-data-table td strong{font-size:15px}}@media (max-width:680px){.helpdesk-dashboard .dashboard-overview-header{padding:14px}.helpdesk-dashboard .dashboard-overview-heading h2{font-size:22px}.helpdesk-dashboard .dashboard-stat-card{min-height:116px;padding:14px}.helpdesk-dashboard .dashboard-stat-card h2{font-size:30px!important}.helpdesk-dashboard .dashboard-chart-card-heading p,.helpdesk-dashboard .dashboard-infrastructure-card p{white-space:normal}.helpdesk-dashboard .dashboard-infrastructure-body{grid-template-columns:1fr}}.helpdesk-dashboard .dashboard-overview-heading h2{font-size:clamp(21px,1.3vw,25px)}.helpdesk-dashboard .dashboard-overview-heading p,.helpdesk-dashboard .dashboard-period-select select,.helpdesk-dashboard .dashboard-monitor-toggle,.helpdesk-dashboard .dashboard-live-status,.helpdesk-dashboard .dashboard-auto-refresh-control select{font-size:12px}.helpdesk-dashboard .dashboard-stat-card{min-height:116px;padding:16px}.helpdesk-dashboard .dashboard-stat-card p:first-child{font-size:13px!important}.helpdesk-dashboard .dashboard-stat-card h2{font-size:clamp(28px,1.7vw,36px)!important}.helpdesk-dashboard .dashboard-stat-comparison{font-size:11px}.helpdesk-dashboard .dashboard-attention-heading h2,.helpdesk-dashboard .dashboard-chart-card-heading h2,.helpdesk-dashboard .dashboard-infrastructure-heading h2,.helpdesk-dashboard .dashboard-data-header h2{font-size:16px}.helpdesk-dashboard .dashboard-attention-card strong{font-size:21px}.helpdesk-dashboard .dashboard-chart-canvas{height:clamp(230px,20vw,290px);min-height:230px}.helpdesk-dashboard .dashboard-infrastructure-total strong{font-size:28px}.helpdesk-dashboard .dashboard-infrastructure-metrics strong,.helpdesk-dashboard .dashboard-infrastructure-metric-value{font-size:20px}.helpdesk-dashboard .dashboard-data-table th{font-size:11px}.helpdesk-dashboard .dashboard-data-table td,.helpdesk-dashboard .dashboard-data-table td small,.helpdesk-dashboard .dashboard-data-table time,.helpdesk-dashboard .dashboard-actor,.helpdesk-dashboard .dashboard-category-name{font-size:12px}.helpdesk-dashboard .dashboard-data-table td strong{font-size:13px}.portal-shell.is-customer-portal{--customer-ink:#102a2e;--customer-muted:#677a7d;--customer-brand:#075d5c;--customer-brand-strong:#064b4c;--customer-mint:#dff7f0;--customer-line:#dce8e6;background:radial-gradient(circle at 96% 2%,#2ab89d1f,#0000 25rem),#f5f8f7!important}.portal-shell.is-customer-portal .portal-shell-main{gap:16px!important;padding:18px 22px 24px 12px!important}.portal-shell.is-customer-portal .portal-shell-header{border-color:#cddbd8e6!important;border-radius:16px!important;padding:13px 18px!important;box-shadow:0 8px 28px #0f3a3b0d!important}.portal-shell.is-customer-portal .portal-shell-heading-copy>p:first-child{color:#0f766e!important;letter-spacing:.1em!important;font-size:10.5px!important;font-weight:600!important}.portal-shell.is-customer-portal .portal-shell-heading-copy h1{color:var(--customer-ink)!important;font-size:18px!important;font-weight:600!important}.portal-shell.is-customer-portal .portal-shell-search{box-shadow:none!important;background:#f7faf9!important;border-color:#d7e4e2!important}.portal-shell.is-customer-portal .portal-shell-search:focus-within{background:#fff!important;border-color:#47a69b!important;box-shadow:0 0 0 3px #0f766e1a!important}.portal-shell.is-customer-portal .portal-shell-user-chip{color:var(--customer-ink)!important;background:#fff!important;border-color:#d7e4e2!important}.customer-dashboard-page{gap:20px;padding-bottom:20px}.customer-dashboard-hero-v2{background:radial-gradient(circle at 91% 22%,#55d6b740,#0000 32%),radial-gradient(circle at 58% 120%,#33b7a22e,#0000 45%),linear-gradient(125deg,#063f46 0%,#075b5a 58%,#08716a 100%);border:0;border-radius:22px;gap:32px;min-height:272px;padding:34px 38px;box-shadow:0 18px 42px #033d4129}.customer-dashboard-hero-v2:before{background:0 0;border:1px solid #ffffff1c;border-radius:50%;width:380px;height:380px;inset:auto -8% -55% auto}.customer-dashboard-hero-v2:after{content:"";pointer-events:none;border:1px solid #ffffff14;border-radius:50%;width:270px;height:270px;position:absolute;top:-115px;right:9%}.customer-dashboard-hero-content{z-index:1;flex:520px;max-width:700px;position:relative}.customer-dashboard-badge{color:#a9f5df;letter-spacing:.09em;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#cbffee1a;border-color:#b4ffe83d;margin-bottom:16px;padding:6px 11px;font-size:10.5px;font-weight:600}.customer-dashboard-hero-title{color:#fff;letter-spacing:-.04em;font-size:clamp(28px,2.8vw,40px);font-weight:600;line-height:1.08}.customer-dashboard-hero-title span{color:#8ff0d3;background:0 0;-webkit-background-clip:initial;-webkit-text-fill-color:currentColor}.customer-dashboard-hero-desc{color:#ebfff9c2;max-width:610px;margin-top:13px;font-size:14.5px;line-height:1.65}.customer-dashboard-hero-actions{margin-top:23px}.customer-hero-btn-primary,.customer-hero-btn-secondary{border-radius:11px;min-height:44px;padding:10px 17px;font-size:13px;font-weight:600}.customer-hero-btn-primary{background:#7de6c7;box-shadow:0 8px 22px #001e2038;color:#073d3e!important}.customer-hero-btn-primary:hover{background:#99f0d6;box-shadow:0 10px 26px #001e2047}.customer-hero-btn-secondary{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#ffffff14;border-color:#ffffff47;color:#fff!important}.customer-hero-btn-secondary:hover{background:#ffffff26;border-color:#ffffff75}.customer-dashboard-hero-summary{z-index:1;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#ffffff17;border:1px solid #ffffff29;border-radius:18px;flex:0 430px;gap:10px;padding:11px;display:grid;position:relative;box-shadow:0 16px 40px #00252829}.customer-support-availability{align-items:center;gap:10px;padding:6px 9px 8px;display:flex}.customer-support-availability-dot{background:#6ee7b7;border:2px solid #ffffff94;border-radius:50%;flex:0 0 9px;width:9px;height:9px;box-shadow:0 0 0 5px #6ee7b721}.customer-support-availability strong,.customer-support-availability small{display:block}.customer-support-availability strong{color:#fff;font-size:12.5px;font-weight:600}.customer-support-availability small{color:#e6fff8a1;margin-top:2px;font-size:10.5px}.customer-dashboard-hero-stats-card{width:100%;box-shadow:none;background:#fffffff5;border-color:#ffffff24;border-radius:13px;justify-content:space-between;gap:8px;padding:15px 13px}.customer-hero-stat-item{flex:1;padding:4px 6px}.customer-hero-stat-item:hover{background:#eff8f5}.customer-hero-stat-num{color:var(--customer-brand-strong);letter-spacing:-.04em;font-size:27px;font-weight:600}.customer-hero-stat-num.is-pending{color:#c65321}.customer-hero-stat-num.is-resolved{color:#13846f}.customer-hero-stat-label{color:#718184;margin-top:6px;font-size:10.5px;font-weight:500}.customer-hero-stat-divider{background:#e3ecea;height:44px}.customer-action-needed-card{background:#fff9f3;border-color:#f2c59f;border-radius:16px;flex-wrap:nowrap;gap:16px;padding:16px 18px;position:relative;box-shadow:0 8px 22px #9a44170d}.customer-action-needed-icon{color:#d6541b;background:#fff0e3;border-radius:11px;width:42px;height:42px}.customer-urgent-tag{background:#d6541b;font-weight:600}.customer-action-needed-heading h3{color:#713013;font-weight:600}.customer-action-needed-info p{color:#8e4c2b}.customer-action-btn{background:#d6541b;border-radius:10px;min-height:40px;padding-inline:17px;font-weight:600;box-shadow:0 5px 14px #b23f1133}.customer-quick-section-v3{gap:12px;display:grid}.customer-section-heading{justify-content:space-between;align-items:end;gap:16px;padding:0 2px;display:flex}.customer-section-heading span{color:#0f766e;letter-spacing:.1em;text-transform:uppercase;font-size:10px;font-weight:600}.customer-section-heading h2{color:var(--customer-ink);letter-spacing:-.025em;margin:3px 0 0;font-size:18px;font-weight:600}.customer-section-heading p{color:var(--customer-muted);margin:0 0 2px;font-size:12px}.customer-quick-actions-v2{gap:13px}.customer-quick-card-v2{border-color:var(--customer-line);border-radius:16px;min-height:188px;padding:18px;position:relative;overflow:hidden;box-shadow:0 8px 24px #1437360a}.customer-quick-card-v2:after{content:"";background:var(--card-accent,#2aa88e);opacity:0;height:3px;transition:opacity .16s,transform .16s;position:absolute;inset:auto 0 0;transform:scaleX(.4)}.customer-quick-card-v2.accent-teal{--card-accent:#20a98e}.customer-quick-card-v2.accent-blue{--card-accent:#4d82d8}.customer-quick-card-v2.accent-purple{--card-accent:#8a64d6}.customer-quick-card-v2.accent-amber{--card-accent:#d79731}.customer-quick-card-v2:hover{transform:translateY(-4px);box-shadow:0 16px 32px #14373617}.customer-quick-card-v2:hover:after{opacity:1;transform:scaleX(1)}.customer-quick-card-top{margin-bottom:15px}.customer-quick-icon-wrap{border-radius:12px;width:43px;height:43px}.customer-quick-card-arrow{color:#82928f;border:1px solid #e6eeec;border-radius:50%;place-items:center;width:30px;height:30px;transition:color .16s,border-color .16s,transform .16s;display:grid}.customer-quick-card-v2:hover .customer-quick-card-arrow{color:var(--customer-brand);border-color:#9fc9c1;transform:translate(2px)}.customer-quick-card-body h3{color:var(--customer-ink);font-size:15.5px;font-weight:600}.customer-quick-card-body p{color:var(--customer-muted);margin-top:7px;font-size:12.5px;line-height:1.55}.customer-quick-card-footer{color:var(--customer-brand);margin-top:auto;padding-top:15px;font-weight:600}.customer-quick-badge{color:#315f9f;background:#edf4ff;font-weight:600}.customer-dashboard-grid-v2{grid-template-columns:minmax(0,1.65fr) minmax(300px,.75fr);gap:18px}.customer-card-panel{border-color:var(--customer-line);border-radius:17px;box-shadow:0 8px 26px #1437360b}.customer-card-panel-header{background:#fff;border-color:#e5edeb;padding:17px 19px}.customer-panel-icon{border-radius:11px;width:38px;height:38px}.customer-panel-title-wrap h2{color:var(--customer-ink);font-size:14.5px;font-weight:600}.customer-panel-title-wrap p{color:#7a8b8d;font-size:11.5px}.customer-view-all-link{color:var(--customer-brand);border-radius:8px;padding:7px 9px;font-weight:600}.customer-view-all-link:hover{background:#edf7f4;text-decoration:none}.customer-ticket-feed-item{border-color:#edf2f1;min-height:94px;padding:15px 19px}.customer-ticket-feed-item:hover{background:#f7fbfa}.customer-ticket-feed-item.is-awaiting-reply{background:#fffcf8;border-left-color:#e87839}.customer-feed-ref,.customer-feed-category,.customer-feed-status,.customer-reply-chip{font-weight:500}.customer-feed-subject{color:#203638;margin-top:7px;font-weight:600}.customer-feed-agent-avatar{background:var(--customer-brand-strong)}.customer-dashboard-sidebar-widgets{gap:18px}.customer-helpdesk-content{gap:6px;padding:10px 14px 14px}.customer-helpdesk-item{border-radius:10px;padding:9px 7px}.customer-helpdesk-item:hover{background:#f6faf9}.customer-helpdesk-icon{color:var(--customer-brand);background:#eaf6f3}.customer-helpdesk-text strong{color:#203638;font-weight:600}.customer-notification-dot{background:#25a78c}@media (max-width:1180px){.customer-dashboard-hero-v2{align-items:stretch}.customer-dashboard-hero-summary{flex-basis:100%;grid-template-columns:minmax(180px,.55fr) minmax(360px,1fr);align-items:center}.customer-quick-actions-v2{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:900px){.customer-dashboard-grid-v2{grid-template-columns:1fr}.customer-dashboard-sidebar-widgets{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.customer-notifications-widget:last-child:nth-child(odd){grid-column:1/-1}}@media (max-width:720px){.portal-shell.is-customer-portal .portal-shell-main{gap:12px!important;padding:0 0 16px!important}.portal-shell.is-customer-portal .portal-shell-header{border-inline:0!important;border-radius:0!important;padding:12px 14px!important}.portal-shell.is-customer-portal .portal-shell-heading-copy>p:last-child{display:none}.portal-shell.is-customer-portal .portal-shell-content{padding-inline:12px}.customer-dashboard-page{gap:16px}.customer-dashboard-hero-v2{border-radius:18px;min-height:0;padding:26px 22px}.customer-dashboard-hero-title{font-size:29px}.customer-dashboard-hero-summary{grid-template-columns:1fr}.customer-support-availability{display:none}.customer-action-needed-card{flex-wrap:wrap;align-items:flex-start}.customer-action-needed-info{min-width:0}.customer-action-needed-cta,.customer-action-btn{width:100%}.customer-action-btn{justify-content:center}.customer-section-heading p{display:none}.customer-quick-actions-v2,.customer-dashboard-sidebar-widgets{grid-template-columns:1fr}}@media (max-width:480px){.customer-dashboard-hero-v2{padding:23px 18px}.customer-dashboard-hero-actions{flex-direction:column;align-items:stretch}.customer-dashboard-hero-actions a{width:100%}.customer-dashboard-hero-stats-card{padding-inline:7px}.customer-hero-stat-label{white-space:normal;text-align:center}.customer-action-needed-icon{display:none}.customer-action-ticket-pill{text-overflow:ellipsis;white-space:nowrap;max-width:100%;overflow:hidden}.customer-quick-card-v2{min-height:172px}.customer-card-panel-header{align-items:flex-start}.customer-panel-title-wrap p,.customer-feed-dot,.customer-feed-time{display:none}}.members-page-redesign{color:#0f172a;background:#f5f7fa;min-height:calc(100dvh - 20px);padding:20px}.members-page-header{align-items:center;gap:14px;display:flex}.members-page-header-icon{color:#0d9488;background:#fff;border:1px solid #d9efeb;border-radius:10px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid;box-shadow:0 2px 8px #0f172a08}.members-page-header h1,.members-page-header p{margin:0}.members-page-header h1{letter-spacing:-.025em;color:#0f172a;font-size:24px;font-weight:700}.members-page-header p{color:#64748b;margin-top:4px;font-size:13.5px}.members-view-tabs{border-bottom:1px solid #dfe5ec;gap:8px;margin-top:16px;display:flex}.members-view-tabs a{color:#64748b;padding:10px 16px 12px;font-size:14px;font-weight:500;text-decoration:none;position:relative}.members-view-tabs a:after{content:"";background:0 0;border-radius:999px 999px 0 0;height:2px;position:absolute;bottom:-1px;left:0;right:0}.members-view-tabs a.is-active{color:#0d9488}.members-view-tabs a.is-active:after{background:#0d9488}.member-kpi-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-top:18px;display:grid}.member-kpi-card{background:#fff;border:1px solid #dfe5ec;border-radius:12px;min-height:50px;padding:18px;position:relative;box-shadow:0 4px 12px #0f172a08}.member-kpi-icon{color:#0d9488;background:#e6f7f3;border-radius:8px;place-items:center;width:36px;height:36px;display:grid;position:absolute;top:16px;right:16px}.member-kpi-card p{color:#64748b;margin:0 44px 10px 0;font-size:13px;font-weight:500}.member-kpi-card strong{color:#0f172a;letter-spacing:-.025em;font-size:26px;font-weight:700}.member-kpi-value-row{align-items:baseline;gap:10px;display:flex}.member-kpi-value-row small{color:#16a34a;align-items:center;gap:6px;font-size:12.5px;font-weight:500;display:inline-flex}.member-kpi-value-row small span{background:#22c55e;border-radius:50%;width:7px;height:7px}.members-page-redesign>.agents-workspace-layout{align-items:start;gap:16px;margin-top:18px;display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,33%)!important}.members-page-redesign .agents-directory-main,.members-page-redesign .agents-details-panel{background:#fff;border-radius:12px;box-shadow:0 5px 14px #0f172a09;border:1px solid #dfe5ec!important}.members-page-redesign .agents-directory-main{min-width:0;overflow:hidden}.members-table-toolbar{border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;gap:16px;min-height:74px;padding:16px 20px;display:flex}.members-table-heading{min-width:150px}.members-table-heading h2,.members-table-heading p{margin:0}.members-table-heading h2{color:#0f172a;font-size:16px;font-weight:700}.members-table-heading p{color:#64748b;white-space:nowrap;margin-top:3px;font-size:12.5px}.members-table-controls{justify-content:flex-end;align-items:center;gap:10px;min-width:0;display:flex}.members-table-search{width:min(280px,24vw);position:relative}.members-table-search svg{color:#64748b;pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.members-table-search input{color:#0f172a;width:100%;height:38px;font:inherit;background:#fff;border:1px solid #dbe3ec;border-radius:8px;outline:none;padding:0 12px 0 36px;font-size:13px}.members-table-search input:focus{border-color:#0d9488;box-shadow:0 0 0 3px #0d94881a}.members-add-button{color:#fff;white-space:nowrap;background:#0d9488;border-radius:8px;justify-content:center;align-items:center;gap:6px;min-height:38px;padding:0 14px;font-size:13px;font-weight:600;text-decoration:none;display:inline-flex}.members-add-button:hover{background:#0f766e}.members-add-button.is-disabled{opacity:.55}.members-table-controls .table-refresh-button{border-radius:8px;flex:0 0 38px;width:38px;height:38px}.members-table-selection-bar{background:#f8fafc;border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;min-height:46px;padding:0 16px;display:flex}.members-table-selection-bar label{color:#1e293b;align-items:center;gap:8px;font-size:12.5px;font-weight:500;display:inline-flex}.members-table-selection-bar input,.agent-identity-cell>input{accent-color:#0d9488;width:15px;height:15px;margin:0}.members-table-selection-bar .agent-directory-pagination{color:#64748b;align-items:center;gap:6px;font-size:12.5px;display:flex}.members-table-selection-bar .agent-directory-pagination a,.members-table-selection-bar .agent-directory-pagination .is-disabled{background:#fff;border:1px solid #e2e8f0;border-radius:6px;place-items:center;width:28px;height:28px;display:grid}.members-page-redesign .agent-directory-table>div,.members-page-redesign .agent-directory-table>div>div{overflow-x:auto!important}.members-page-redesign .agent-directory-table>div:last-child{border:0!important}.members-page-redesign .agent-directory-table table{min-width:760px!important}.members-page-redesign .agent-directory-table thead th{height:44px;color:#64748b!important;text-transform:uppercase!important;letter-spacing:.04em!important;background:#f8fafc!important;padding:0 14px!important;font-size:12px!important;font-weight:600!important}.members-page-redesign .agent-directory-row{height:64px;box-shadow:none}.members-page-redesign .agent-directory-row:hover{box-shadow:none;background:#f8fafc}.members-page-redesign .agent-directory-row.is-selected{background:#f0fdfa;box-shadow:inset 3px 0 #0d9488}.members-page-redesign .agent-directory-table .agent-directory-row td{padding:10px 14px!important;font-size:13px!important}.agent-identity-cell{gap:10px}.agent-favorite-icon{color:#94a3b8;flex:none}.agent-identity-link{align-items:center;gap:10px;min-width:0;text-decoration:none;display:flex}.members-page-redesign .agent-list-avatar{flex-basis:36px;width:36px;height:36px;font-size:13px;font-weight:600}.members-page-redesign .agent-identity-copy{gap:2px}.members-page-redesign .agent-identity-copy strong{color:#0f172a;font-size:13.5px;font-weight:600}.members-page-redesign .agent-identity-copy span{color:#64748b;font-size:12px}.agent-role-badge{color:#047857;background:#ccfbf1;border-radius:5px;padding:3px 8px;font-size:11.5px;font-weight:600;display:inline-flex}.agent-role-badge.is-admin{color:#b91c1c;background:#fee2e2}.agent-access-level{color:#334155;white-space:nowrap;font-size:12.5px;font-weight:500}.members-page-redesign .agent-routing-status{color:#475569;align-items:center;gap:7px;font-size:12px;font-weight:500;display:inline-flex}.members-page-redesign .agent-routing-status>span{width:7px;height:7px}.members-page-redesign .agent-row-actions{align-items:center;gap:8px}.member-panel-action-btn{color:#0d9488;cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #0d9488;border-radius:6px;justify-content:center;align-items:center;min-height:32px;padding:0 12px;font-size:12px;font-weight:600;display:inline-flex}.member-panel-action-btn:hover{color:#fff;background:#0d9488}.members-page-redesign .agent-row-actions .agent-icon-action{width:32px;height:32px;box-shadow:none;border-radius:6px;flex:0 0 32px}.members-page-redesign .agent-row-actions .agent-icon-action svg{width:16px;height:16px}.members-page-redesign .agents-details-panel{min-height:0;padding:20px;position:sticky;top:14px}.members-page-redesign .agent-detail-content{gap:18px}.members-page-redesign .agent-detail-profile{text-align:center;flex-direction:column;gap:10px}.agent-detail-avatar-wrap{justify-content:center;padding-bottom:10px;display:flex;position:relative}.members-page-redesign .agent-detail-avatar{color:#0f766e;width:68px;height:68px;box-shadow:none;background:#ccfbf1;flex-basis:68px;font-size:20px;font-weight:700}.members-page-redesign .agent-detail-active{color:#15803d;background:#dcfce7;border-radius:999px;min-width:max-content;margin:0;padding:3px 8px;font-size:11px;font-weight:600;position:absolute;bottom:0;left:50%;transform:translate(-50%)}.members-page-redesign .agent-detail-profile-copy h3{color:#0f172a;font-size:17px;font-weight:700}.members-page-redesign .agent-detail-profile-copy p{color:#64748b;justify-content:center;align-items:center;gap:6px;margin-top:4px;font-size:12.5px;display:flex}.agent-detail-panel-form{width:100%;margin:4px 0 0}.agent-detail-panel-button{color:#0d9488;width:100%;min-height:36px;font:inherit;cursor:pointer;background:#fff;border:1px solid #0d9488;border-radius:8px;font-size:13px;font-weight:600}.agent-detail-panel-button:hover{color:#fff;background:#0d9488}.members-page-redesign .agent-detail-metrics{background:0 0;border-color:#e2e8f0;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;padding-block:16px;display:grid}.members-page-redesign .agent-detail-metrics>div{background:#f8fafc;border-radius:8px;flex-direction:column;align-items:center;gap:6px;padding:12px 8px;display:flex;border:0!important}.members-page-redesign .agent-detail-metrics span{color:#64748b;text-transform:none;font-size:12px;font-weight:500}.members-page-redesign .agent-detail-metrics strong{color:#0f172a;font-size:20px;font-weight:700}.members-page-redesign .agent-detail-metrics>div:nth-child(2) strong{color:#0d9488}.members-page-redesign .agent-detail-metrics>div:nth-child(3) strong{color:#22c55e}.members-page-redesign .agent-detail-section{border-top:1px solid #e2e8f0;gap:12px;padding-top:16px}.members-page-redesign .agent-detail-section-title h4{color:#64748b;letter-spacing:.04em;text-transform:uppercase;font-size:11.5px;font-weight:600}.members-page-redesign .agent-detail-section-title>svg{color:#64748b;width:15px;height:15px}.members-page-redesign .agent-detail-section-title>span{min-width:24px;height:20px;font-size:11px;font-weight:600}.members-page-redesign .agent-detail-team-row{border-radius:8px;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;padding:12px}.members-page-redesign .agent-detail-team-icon{width:36px;height:36px;font-size:13px;font-weight:600}.members-page-redesign .agent-detail-team-row strong{color:#0f172a;font-size:13px;font-weight:600}.members-page-redesign .agent-detail-team-row>div:nth-child(2) span{color:#64748b;font-size:11.5px}.members-page-redesign .agent-detail-routing-badge{border-radius:5px;padding:3px 8px;font-size:11px;font-weight:500}.members-page-redesign .agent-detail-ticket-list{border:0;gap:8px}.members-page-redesign .agent-detail-ticket-row{border:1px solid #e2e8f0;border-radius:8px;grid-template-columns:28px minmax(0,1fr) auto;gap:10px;min-height:54px;padding:10px 12px}.members-page-redesign .agent-detail-ticket-row:hover,.members-page-redesign .agent-detail-ticket-row:focus-visible{background:#f8fffd;border-color:#99d8cf;padding:10px 12px}.members-page-redesign .agent-detail-ticket-icon{color:#0d9488;background:#e6f7f3;border-radius:6px;width:28px;height:28px}.members-page-redesign .agent-detail-ticket-icon svg{width:14px;height:14px}.members-page-redesign .agent-detail-ticket-row strong{color:#0f172a;font-size:12.5px;font-weight:600}.members-page-redesign .agent-detail-ticket-row span{color:#64748b;font-size:11.5px}.agent-detail-ticket-meta{justify-items:end;gap:4px;display:grid}.agent-detail-ticket-meta>svg{color:#94a3b8}.agent-detail-ticket-meta small{color:#0d9488;white-space:nowrap;background:#ccfbf1;border-radius:4px;padding:2px 7px;font-size:10.5px;font-weight:500}.agent-detail-ticket-meta small.is-pending_customer,.agent-detail-ticket-meta small.is-pending_third_party{color:#b45309;background:#fef3c7}.agent-detail-ticket-meta small.is-resolved,.agent-detail-ticket-meta small.is-closed{color:#15803d;background:#dcfce7}@media (max-width:1260px){.members-page-redesign>.agents-workspace-layout{grid-template-columns:minmax(0,1fr) 300px!important}.members-table-heading p{display:none}.members-table-search{width:180px}}@media (max-width:1023px){.members-page-redesign{padding:14px}.members-page-redesign>.agents-workspace-layout{grid-template-columns:1fr!important;display:grid!important}.members-page-redesign .agents-details-panel{position:static}}@media (max-width:760px){.member-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.members-table-toolbar{flex-direction:column;align-items:flex-start}.members-table-controls,.members-table-search{width:100%}.members-table-controls{flex-wrap:wrap}.members-table-search{flex:100%}}@media (max-width:480px){.members-page-redesign{padding:12px}.members-page-header p{line-height:1.45}.member-kpi-grid{gap:8px}.member-kpi-card{min-height:96px;padding:13px}.member-kpi-card strong{font-size:21px}.members-add-button{flex:1}}html,body{max-width:100vw;overflow-x:clip}@media (min-width:1024px){html,body{overflow-x:visible!important}}@media (max-width:1023px){html,body{overflow-x:hidden}}@keyframes drawerFadeIn{0%{opacity:0}to{opacity:1}}@keyframes drawerSlideLeft{0%{transform:translate(-100%)}to{transform:translate(0)}}.workspace-sidebar-backdrop{z-index:998;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f172a80;animation:.2s drawerFadeIn;position:fixed;inset:0}.workspace-sidebar-mobile-close,.admin-mobile-header,.portal-mobile-toggle-btn{display:none}@media (min-width:1024px){.admin-mobile-header,.portal-mobile-toggle-btn,.workspace-sidebar-backdrop{display:none!important}.admin-app-shell-layout{min-height:100vh;grid-template-columns:auto minmax(0,1fr)!important;display:grid!important}.portal-shell-layout{gap:10px;min-height:100vh;grid-template-columns:auto minmax(0,1fr)!important;display:grid!important}.admin-app-shell-content{min-height:100vh;min-width:0!important}.admin-app-shell-surface{background:#fff!important;border:1px solid #dfe3eb!important;border-radius:0!important;min-height:100%!important;padding:0!important;overflow:hidden!important;box-shadow:0 10px 28px #0f172a0a!important}.ticket-inbox-layout{height:calc(100dvh - 32px);min-height:560px;grid-template-columns:272px minmax(0,1fr)!important;display:grid!important}.agents-workspace-layout{grid-template-columns:minmax(0,1fr) 430px!important;display:grid!important}.ticket-detail-app-frame{grid-template-columns:auto minmax(0,1fr)!important;display:grid!important}.ticket-chat-workspace{grid-template-columns:minmax(0,1fr) 390px!important;display:grid!important}.workspace-sidebar{z-index:30!important;align-self:start!important;height:100dvh!important;max-height:100dvh!important;display:grid!important;position:sticky!important;top:0!important;overflow:hidden!important}html.dashboard-monitor-mode .workspace-sidebar,.dashboard-monitor-mode .workspace-sidebar{display:none!important}html.dashboard-monitor-mode .admin-app-shell-layout,.dashboard-monitor-mode .admin-app-shell-layout{width:100%!important;display:block!important}html.dashboard-monitor-mode .admin-app-shell-content,.dashboard-monitor-mode .admin-app-shell-content{width:100%!important;min-width:100%!important;display:block!important}html.dashboard-monitor-mode .admin-app-shell-surface,.dashboard-monitor-mode .admin-app-shell-surface{width:100%!important;box-shadow:none!important;background:0 0!important;border:none!important;padding:clamp(14px,1.2vw,24px)!important;display:block!important}}@media (max-width:1023px){.admin-mobile-header{color:#fff;z-index:40;background:#004050;border-bottom:1px solid #164e59;justify-content:space-between;align-items:center;padding:10px 16px;position:sticky;top:0;box-shadow:0 2px 10px #00000014;display:flex!important}.admin-mobile-header-left{align-items:center;gap:12px;display:flex}.admin-mobile-toggle-btn{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #fff3;border-radius:8px;place-items:center;width:38px;height:38px;transition:background .15s;display:grid}.admin-mobile-toggle-btn:hover{background:#ffffff29}.admin-mobile-brand{color:inherit;align-items:center;gap:9px;text-decoration:none;display:flex}.admin-mobile-logo{place-items:center;display:grid}.admin-mobile-brand-copy{line-height:1.2;display:grid}.admin-mobile-brand-copy strong{color:#fff;font-size:14px;font-weight:600}.admin-mobile-brand-copy small{color:#99f6e4;font-size:11px}.admin-mobile-header-right{align-items:center;gap:10px;display:flex}.admin-mobile-avatar{color:#003340;background:#14b8a6;border-radius:9999px;place-items:center;width:32px;height:32px;font-size:12px;font-weight:600;text-decoration:none;display:grid}.portal-mobile-toggle-btn{color:#334155;cursor:pointer;background:#f8fafc;border:1px solid #d7dee8;border-radius:8px;flex-shrink:0;place-items:center;width:36px;height:36px;display:grid!important}.portal-mobile-toggle-btn:hover{background:#f1f5f9}.workspace-sidebar{display:none!important}.workspace-sidebar.is-mobile-open{z-index:1000!important;border-radius:0!important;width:280px!important;max-width:85vw!important;height:100dvh!important;animation:.25s cubic-bezier(.16,1,.3,1) drawerSlideLeft!important;display:grid!important;position:fixed!important;top:0!important;bottom:0!important;left:0!important;box-shadow:0 20px 45px #00000059!important}.workspace-sidebar-mobile-close{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #ffffff2e;border-radius:6px;place-items:center;width:32px;height:32px;display:grid!important}.workspace-sidebar-mobile-close:hover{background:#ffffff29}.admin-app-shell-layout,.portal-shell-layout{width:100%!important;min-width:0!important;display:block!important}.admin-app-shell-content,.portal-shell-main{width:100%!important;min-width:0!important;max-width:100vw!important}.admin-app-shell-surface{border:none!important;border-radius:0!important;padding:8px!important}.ticket-inbox-layout{width:100%!important;height:auto!important;min-height:0!important;display:block!important}.ticket-inbox-sidebar{border-bottom:1px solid var(--border);border-right:none!important;width:100%!important}.ticket-inbox-tabs{-webkit-overflow-scrolling:touch!important;scrollbar-width:none!important;overflow-x:auto!important}.ticket-inbox-tabs::-webkit-scrollbar{display:none!important}.ticket-inbox-tabs a{min-width:110px!important;padding:0 10px!important;font-size:12.5px!important}.agents-workspace-layout{width:100%!important;display:block!important}.agents-directory-main{border-right:none!important}.agents-details-panel{border-top:1px solid var(--border)!important;width:100%!important}.ticket-detail-app-frame{width:100%!important;display:block!important}.ticket-chat-workspace{width:100%!important;height:auto!important;min-height:0!important;display:block!important}.ticket-chat-conversation{border-right:none!important;height:calc(100dvh - 120px)!important;min-height:520px!important}.ticket-details-panel{border-top:1px solid #dfe3eb!important;width:100%!important}.dashboard-stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:10px!important}.dashboard-chart-grid{grid-template-columns:1fr!important}.dashboard-attention-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}.dashboard-infrastructure-grid,.dashboard-table-grid{grid-template-columns:1fr!important}}@media (max-width:767px){.admin-app-shell-surface{padding:4px!important}.portal-shell-main{padding:6px!important}.portal-shell-header{border-radius:8px!important;padding:10px 12px!important}.portal-shell-header-actions{justify-content:space-between!important;width:100%!important}.portal-shell-search{width:100%!important}.portal-stats{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:8px!important}.portal-stat{min-height:64px!important;padding:10px 12px!important}.dashboard-stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:8px!important}.dashboard-stat-card{padding:12px 10px!important}.dashboard-stat-card h2{font-size:22px!important}.dashboard-stat-comparison{font-size:11px!important}.dashboard-attention-grid{grid-template-columns:1fr!important}.ticket-chat-thread{padding:12px 10px!important}.ticket-chat-header{padding:8px 12px!important}.ticket-chat-conversation{height:calc(100dvh - 90px)!important;min-height:480px!important}.ticket-command-bar{gap:6px!important;padding:6px 10px!important}.ticket-inbox-selection-bar{gap:8px!important;min-height:48px!important;padding:8px 10px!important}.ticket-selection-left{justify-content:space-between!important;width:100%!important}.ticket-selection-actions{flex-wrap:wrap!important;justify-content:flex-start!important;gap:6px!important;width:100%!important}.ticket-inbox-toolbar{flex-wrap:wrap!important;gap:8px!important;padding:8px 10px!important}.ticket-toolbar-actions{flex-wrap:wrap!important;gap:6px!important}.ticket-inbox-table-region{width:100%!important;overflow:hidden!important}.ticket-inbox-table{-webkit-overflow-scrolling:touch!important;border-left:0!important;border-right:0!important;border-radius:0!important;width:100%!important;overflow-x:auto!important}.ticket-inbox-table table{width:100%!important;min-width:880px!important}.customer-tickets-filter-card{padding:10px!important}.customer-tickets-search-form{flex-direction:column!important;width:100%!important}.customer-search-submit-btn{justify-content:center!important;width:100%!important}.customer-status-tabs-v2{-webkit-overflow-scrolling:touch!important;overflow-x:auto!important}.ssl-form-grid,.new-agent-form{grid-template-columns:1fr!important}.ssl-metrics{grid-template-columns:repeat(2,minmax(0,1fr))!important}.public-support-header{flex-direction:column!important;align-items:stretch!important;gap:10px!important}}@media (max-width:479px){.dashboard-stat-grid,.portal-stats,.ssl-metrics{grid-template-columns:1fr!important}.auth-clean-card{border-radius:16px!important;padding:24px 18px!important}}.ticket-inbox-layout{--ticket-accent:#0f766e;--ticket-accent-strong:#00566a;--ticket-accent-soft:#e8f7f3;--ticket-line:#e2e8f0;--ticket-muted:#64748b;background:#fff}.ticket-inbox-sidebar{background:#fbfcfd}.ticket-inbox-sidebar-content{padding:12px 10px 18px!important}.ticket-inbox-search{border-color:#d8e1ea;border-radius:10px;min-height:38px;margin:0 2px 10px;padding:0 10px;box-shadow:0 1px 2px #0f172a06}.ticket-inbox-search:focus-within{border-color:#5daea3;box-shadow:0 0 0 3px #0f766e1a}.ticket-inbox-search svg{color:#718096}.ticket-search-kbd{color:#94a3b8;background:#f8fafc;border-color:#dbe4ec}.ticket-inbox-sidebar-content>form+.ticket-inbox-nav{margin-top:12px!important}.ticket-inbox-nav-item{border-radius:8px!important;min-height:34px!important;padding:0 9px!important}.ticket-inbox-nav-item:hover{background:#f1f5f9;transform:translate(1px)}.ticket-inbox-nav-item.is-active{background:var(--ticket-accent-soft);border-left:0;box-shadow:inset 3px 0 #14a887;border-radius:8px!important}.ticket-inbox-nav-item.is-active .ticket-inbox-nav-icon,.ticket-inbox-nav-item.is-active>span:first-child>span:last-child{color:var(--ticket-accent-strong)!important}.ticket-inbox-nav-item.is-active>span:last-child{color:var(--ticket-accent-strong)!important;background:#bff3e6!important}.ticket-inbox-section-label{margin:20px 10px 7px!important}.ticket-inbox-section-label>span{color:#94a3b8!important;letter-spacing:.075em!important;font-size:10.5px!important}.ticket-inbox-section-label>a{color:#0f8a80!important;font-size:11.5px!important}.ticket-inbox-main{background:#fff}.ticket-inbox-tabs{border-bottom-color:var(--ticket-line);gap:8px;min-height:52px;padding:0 18px}.ticket-inbox-tabs a{color:#718096;border-radius:8px 8px 0 0;min-width:0;min-height:52px;padding:0 12px;font-size:13px}.ticket-inbox-tabs a.is-active{color:var(--ticket-accent-strong)}.ticket-inbox-tabs a.is-active:after{background:var(--ticket-accent-strong);height:3px;left:8px;right:8px}.ticket-inbox-tabs a span{color:#718096;background:#f1f5f9}.ticket-inbox-tabs a.is-active span{color:var(--ticket-accent-strong);background:#d9f5ee}.ticket-inbox-toolbar{min-height:54px;border-bottom-color:var(--ticket-line)!important;padding:8px 16px!important}.ticket-toolbar-actions{gap:4px}.ticket-inbox-icon-button,.ticket-inbox-filter-button{color:#526175;border-radius:8px;min-height:36px}.ticket-inbox-filter-button{padding:0 11px}.ticket-toolbar-actions>a.ticket-inbox-filter-button:first-child{box-shadow:0 4px 10px #00566a24;border:1px solid var(--ticket-accent-strong)!important;background:var(--ticket-accent-strong)!important;color:#fff!important}.ticket-toolbar-actions>a.ticket-inbox-filter-button:first-child:hover{transform:translateY(-1px);background:#004050!important;border-color:#004050!important}.ticket-inbox-icon-button:hover,.ticket-inbox-filter-button:hover{color:#102a43;background:#f1f5f9}.ticket-inbox-pagination{color:#64748b;font-size:12.5px}.ticket-inbox-page-button{border-radius:7px;width:30px;height:30px}.ticket-inbox-selection-bar{border-bottom-color:var(--ticket-line);background:#fff;min-height:46px;padding:7px 16px}.ticket-inbox-selection-bar.has-selection{background:#edf9f6;border-bottom-color:#a7eadc}.ticket-select-all-toggle input,.ticket-inbox-row input[type=checkbox]{accent-color:var(--ticket-accent-strong)!important}.ticket-selection-hint{color:#7b8797;font-size:12.5px}.ticket-selection-count-pill{background:var(--ticket-accent-strong)}.ticket-selection-actions button{min-height:32px;box-shadow:none!important;border-radius:7px!important}.ticket-inbox-table{box-shadow:none!important;border:0!important}.ticket-inbox-table thead th{height:42px;color:#718096!important;letter-spacing:.065em!important;background:#f8fafc!important;border-bottom-color:#dfe7ef!important;padding-top:0!important;padding-bottom:0!important;font-size:10.5px!important;font-weight:600!important}.ticket-inbox-table-body{height:max(240px,100dvh - 236px)!important;max-height:max(240px,100dvh - 236px)!important}.ticket-inbox-main .ticket-inbox-row{height:52px}.ticket-inbox-main .ticket-inbox-row.is-read,.ticket-inbox-main .ticket-inbox-row.is-unread{background:#fff!important}.ticket-inbox-main .ticket-inbox-row td{border-bottom-color:#e8edf3}.ticket-inbox-main .ticket-inbox-row td:first-child{padding-left:16px!important}.ticket-inbox-main .ticket-inbox-row td>a{min-height:52px!important;padding:7px 12px!important}.ticket-inbox-main tbody tr:hover{box-shadow:inset 3px 0 #14a887;background:#f4fbf9!important}.ticket-inbox-row.is-selected{box-shadow:inset 3px 0 0 var(--ticket-accent-strong);background:#e8f7f3!important}.ticket-inbox-requester{gap:9px}.ticket-inbox-requester strong,.ticket-inbox-subject strong{color:#172033;font-size:13px}.ticket-inbox-star{color:#c9d4df}.ticket-reference-badge{color:#526175;background:#f2f5f8;border-color:#dbe4ec;font-size:10.5px;font-weight:600}.ticket-category-pill{color:#0f766e;background:#ecfaf6;border-color:#bcecdf;font-size:10.5px}.ticket-category-pill.is-muted{color:#94a3b8;background:#f8fafc;border-color:#dfe7ef}.ticket-member-chip{color:#334155;background:#f8fafc;border-color:#dce5ed}.ticket-member-avatar{color:#0f766e;background:#ddf5ee}.ticket-date-text{color:#27364a;font-size:12px}.ticket-time-text{color:#718096;font-size:10.5px}@media (min-width:1280px){.ticket-inbox-layout{grid-template-columns:236px minmax(0,1fr)!important;height:calc(100dvh - 20px)!important}}@media (min-width:1024px) and (max-width:1279px){.ticket-inbox-layout{grid-template-columns:220px minmax(0,1fr)!important;height:calc(100dvh - 20px)!important}}@media (max-width:1023px){.ticket-inbox-sidebar-content{max-height:310px}.ticket-inbox-tabs{padding-inline:8px}.ticket-inbox-table-body{height:max(420px,100dvh - 330px)!important;max-height:max(420px,100dvh - 330px)!important}}@media (max-width:680px){.ticket-inbox-toolbar{align-items:flex-start!important}.ticket-toolbar-actions{scrollbar-width:none;width:100%;overflow-x:auto}.ticket-toolbar-actions::-webkit-scrollbar{display:none}.ticket-inbox-pagination{margin-left:auto}}.ticket-figma-workspace{--ticket-accent:#0d9488;--ticket-accent-strong:#0d9488;--ticket-accent-soft:#e6f7f3;--ticket-board:#f5f7fa;--ticket-line:#e2e8f0}.ticket-figma-workspace .ticket-inbox-sidebar,.ticket-figma-workspace .ticket-inbox-main,.ticket-figma-workspace .ticket-inbox-table thead th{background:var(--ticket-board)!important}.ticket-figma-workspace .ticket-inbox-sidebar-content{padding:24px 16px!important}.ticket-figma-workspace .ticket-inbox-search{border-color:var(--ticket-line);background:#fff;border-radius:8px;min-height:38px;margin:0 0 14px;padding:0 12px}.ticket-figma-workspace .ticket-inbox-sidebar-content>form+.ticket-inbox-nav{margin-top:0!important}.ticket-figma-workspace .ticket-inbox-nav{gap:2px!important;padding-inline:0!important}.ticket-figma-workspace .ticket-inbox-nav-item{min-height:36px!important;padding:0 10px!important}.ticket-figma-workspace .ticket-inbox-section-label{margin:24px 8px 8px!important}.ticket-figma-workspace .ticket-inbox-tabs{background:#fff;gap:0;min-height:54px;padding:0 24px}.ticket-figma-workspace .ticket-inbox-tabs a{color:#64748b;min-height:54px;padding:0 12px;font-size:14px}.ticket-figma-workspace .ticket-inbox-tabs a.is-active{color:#0d9488}.ticket-figma-workspace .ticket-inbox-tabs a.is-active:after{background:#0d9488;height:2px;left:12px;right:12px}.ticket-figma-workspace .ticket-inbox-toolbar{background:#fff;min-height:62px;padding:14px 24px!important}.ticket-figma-workspace .ticket-toolbar-actions{gap:12px}.ticket-figma-workspace .ticket-inbox-icon-button,.ticket-figma-workspace .ticket-inbox-filter-button{border:1px solid var(--ticket-line);border-radius:8px;min-height:34px;font-size:13px}.ticket-figma-workspace .ticket-inbox-icon-button{width:34px}.ticket-figma-workspace .ticket-toolbar-actions>a.ticket-inbox-filter-button:first-child{box-shadow:none;padding-inline:16px;background:#0d9488!important;border-color:#0d9488!important}.ticket-figma-workspace .ticket-inbox-page-button{border:1px solid var(--ticket-line);border-radius:4px;width:26px;height:26px}.ticket-figma-workspace .ticket-inbox-selection-bar{background:var(--ticket-board);flex-wrap:nowrap;min-height:42px;padding:12px 24px}.ticket-figma-workspace .ticket-select-all-label,.ticket-figma-workspace .ticket-selection-hint{font-size:13px}.ticket-figma-workspace .ticket-select-all-label{color:#0f172a;font-weight:600}.ticket-figma-workspace .ticket-selection-actions button{min-height:30px;padding:6px 12px!important;font-size:12px!important}.ticket-figma-workspace .ticket-inbox-table,.ticket-figma-workspace .ticket-inbox-table table{min-width:1050px!important}.ticket-figma-workspace .ticket-inbox-table thead th{height:33px;color:#94a3b8!important;letter-spacing:0!important;font-size:11px!important}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row{height:56px}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row:nth-child(odd){background:#fff!important}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row:nth-child(2n){background:#fafaf9!important}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row.is-selected{background:#e6f7f3!important}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td:first-child{padding-left:24px!important}.ticket-row-selection-controls{align-items:center;gap:12px;width:48px;display:inline-flex}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td>a{min-height:56px!important;padding-top:14px!important;padding-bottom:14px!important}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td:nth-child(2)>a,.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td:nth-child(3)>a,.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td:nth-child(4)>a,.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td:nth-child(5)>a{padding-left:0!important;padding-right:16px!important}.ticket-figma-workspace .ticket-inbox-main .ticket-inbox-row td:nth-child(6)>a{justify-content:flex-start;padding-left:0!important;padding-right:24px!important}.ticket-figma-workspace .ticket-inbox-requester{gap:10px}.ticket-figma-workspace .ticket-inbox-requester strong,.ticket-figma-workspace .ticket-inbox-subject strong,.ticket-figma-workspace .ticket-member-name,.ticket-figma-workspace .ticket-date-text{color:#0f172a;font-size:13px;font-weight:400}.ticket-figma-workspace .ticket-inbox-subject-line,.ticket-figma-workspace .ticket-inbox-preview{gap:8px!important}.ticket-figma-workspace .ticket-subject-separator{color:#94a3b8;font-size:12px}.ticket-figma-workspace .ticket-reference-badge{color:#94a3b8;background:0 0;border:0;border-radius:0;padding:0;font-family:inherit;font-size:12px;font-weight:400}.ticket-figma-workspace .ticket-category-pill,.ticket-figma-workspace .ticket-category-pill.is-muted{color:#64748b;background:#f1f5f9;border:0;border-radius:4px;padding:1px 6px;font-size:11px;font-weight:400}.ticket-figma-workspace .ticket-member-chip,.ticket-figma-workspace .ticket-unassigned-tag{color:#334155;background:#f8fafc;border:1px solid #dce5ed;border-radius:999px;font-size:12px;font-style:normal}.ticket-figma-workspace .ticket-member-chip{gap:6px;padding:2px 8px 2px 2px}.ticket-figma-workspace .ticket-unassigned-tag{color:#94a3b8;border-style:dashed;padding:3px 9px}.ticket-figma-workspace .ticket-member-avatar{width:22px;height:22px;font-size:10px;display:grid!important}.ticket-figma-workspace .ticket-avatar-stack{display:inline-flex!important}.ticket-figma-workspace .ticket-member-count-badge{color:#0369a1!important;background:#e0f2fe!important;border:1px solid #bae6fd!important}.ticket-figma-workspace .ticket-last-message-cell{align-items:flex-start}.ticket-figma-workspace .ticket-time-text{display:inline-flex}.ticket-figma-workspace .badge-status{padding:3px 9px;font-size:11.5px}@media (min-width:1280px){.admin-app-shell-layout:has(.ticket-figma-workspace) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;border:0!important;padding:0!important}.ticket-figma-workspace.ticket-inbox-layout{grid-template-columns:260px minmax(0,1fr)!important;height:100dvh!important}}@media (min-width:1024px) and (max-width:1279px){.ticket-figma-workspace.ticket-inbox-layout{grid-template-columns:240px minmax(0,1fr)!important}}@media (max-width:1023px){.ticket-figma-workspace .ticket-inbox-sidebar-content{padding:16px 12px!important}.ticket-figma-workspace .ticket-inbox-selection-bar{flex-wrap:wrap}}.admin-overview-dashboard{color:#0f172a;background:#f5f7fa;gap:24px;padding:24px}.admin-overview-dashboard .dashboard-overview-header,.admin-overview-dashboard .dashboard-infrastructure-section,.admin-overview-dashboard .dashboard-attention-section{box-shadow:none;background:0 0;border:0;border-radius:0;overflow:visible}.admin-overview-dashboard .dashboard-overview-header{min-height:40px;padding:0}.admin-overview-dashboard .dashboard-overview-heading{gap:0}.admin-overview-dashboard .dashboard-overview-heading>span{display:none}.admin-overview-dashboard .dashboard-overview-heading h2{letter-spacing:-.03em;font-size:24px;font-weight:700;line-height:1.2}.admin-overview-dashboard .dashboard-overview-heading p{gap:6px;margin-top:4px;font-size:13px}.admin-overview-dashboard .dashboard-overview-actions{flex-wrap:nowrap!important;gap:12px!important}.admin-overview-dashboard .dashboard-period-select,.admin-overview-dashboard .dashboard-auto-refresh-control,.admin-overview-dashboard .dashboard-monitor-toggle,.admin-overview-dashboard>.dashboard-overview-header .table-refresh-button,.admin-overview-dashboard>.dashboard-overview-header .notification-bell-button{height:34px;min-height:34px;box-shadow:none;border-radius:8px}.admin-overview-dashboard .dashboard-period-select{padding-inline:12px}.admin-overview-dashboard .dashboard-auto-refresh-control .dashboard-live-status{border-radius:8px 0 0 8px;min-height:34px;padding:0 10px}.admin-overview-dashboard .dashboard-auto-refresh-control select{border-radius:0 8px 8px 0;min-height:34px}.admin-overview-dashboard .dashboard-monitor-toggle{color:#fff;background:#0d9488;border-color:#0d9488;padding-inline:16px}.admin-overview-dashboard .dashboard-monitor-toggle:hover,.admin-overview-dashboard .dashboard-monitor-toggle.is-active{color:#fff;background:#0f766e;border-color:#0f766e}.admin-overview-dashboard .dashboard-stat-grid{gap:16px}.admin-overview-dashboard .dashboard-stat-card{border:1px solid #e2e8f0;border-radius:12px;min-height:116px;padding:16px;box-shadow:0 4px 3px #0f172a05}.admin-overview-dashboard .dashboard-stat-card p:first-child{color:#64748b!important;font-size:13px!important;font-weight:500!important}.admin-overview-dashboard .dashboard-stat-card h2{margin:8px 0!important;font-size:24px!important;font-weight:700!important}.admin-overview-dashboard .dashboard-stat-icon{border-radius:6px!important;width:28px!important;height:28px!important}.admin-overview-dashboard .dashboard-stat-icon svg{width:16px;height:16px}.admin-overview-dashboard .dashboard-stat-comparison{background:0 0;border:0;border-radius:0;gap:6px;min-height:17px;margin:0;padding:0;font-size:11px}.admin-overview-dashboard .dashboard-stat-change{border-radius:4px;align-items:center;gap:3px;min-height:17px;padding:1px 6px;font-weight:600;display:inline-flex}.admin-overview-dashboard .dashboard-stat-comparison.is-positive .dashboard-stat-change{color:#22c55e;background:#dcfce7}.admin-overview-dashboard .dashboard-stat-comparison.is-negative .dashboard-stat-change{color:#ef4444;background:#fef2f2}.admin-overview-dashboard .dashboard-stat-comparison.is-neutral .dashboard-stat-change{color:#64748b;background:#e2e8f0}.admin-overview-dashboard .dashboard-stat-period{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;font-weight:400;overflow:hidden}.admin-overview-dashboard .dashboard-chart-grid{grid-template-columns:minmax(0,1fr) 580px minmax(0,1fr);gap:16px}.admin-overview-dashboard .dashboard-chart-card,.admin-overview-dashboard .dashboard-data-panel{box-shadow:none;border:1px solid #e2e8f0;border-radius:16px}.admin-overview-dashboard .dashboard-chart-card{flex-direction:column;gap:16px;min-height:252px;padding:20px;display:flex}.admin-overview-dashboard .dashboard-chart-card-header{border:0;min-height:34px;padding:0}.admin-overview-dashboard .dashboard-chart-card-heading{gap:0}.admin-overview-dashboard .dashboard-chart-card-heading>span{display:none}.admin-overview-dashboard .dashboard-chart-card-heading h2{font-size:15px!important;font-weight:700!important}.admin-overview-dashboard .dashboard-chart-card-heading p,.admin-overview-dashboard .dashboard-chart-metric{font-size:12px!important}.admin-overview-dashboard .dashboard-chart-card-heading p{margin-top:4px}.admin-overview-dashboard .dashboard-chart-metric{border:0;color:#64748b!important;background:#f1f5f9!important;border-radius:6px!important;padding:2px 8px!important;font-size:11px!important}.admin-overview-dashboard .dashboard-chart-canvas{flex:0 0 160px;height:160px;min-height:160px;padding:0}.admin-overview-dashboard .dashboard-chart-canvas .recharts-responsive-container{min-height:0!important}.admin-overview-dashboard .dashboard-chart-legend,.admin-overview-dashboard .dashboard-status-legend{background:0 0;border:0;min-height:16px;margin-top:-4px;padding:0}.admin-overview-dashboard .dashboard-chart-legend span,.admin-overview-dashboard .dashboard-status-legend span,.admin-overview-dashboard .recharts-cartesian-axis-tick-value,.admin-overview-dashboard .recharts-legend-item-text{font-size:11px!important}.admin-overview-dashboard .dashboard-donut-total strong{font-size:24px!important;font-weight:700!important}.admin-overview-dashboard .dashboard-infrastructure-section{gap:16px;display:grid}.admin-overview-dashboard .dashboard-infrastructure-heading{background:0 0;border:0;min-height:36px;padding:0}.admin-overview-dashboard .dashboard-infrastructure-title{gap:0}.admin-overview-dashboard .dashboard-infrastructure-title>span{display:none}.admin-overview-dashboard .dashboard-infrastructure-heading h2{font-size:16px;font-weight:700}.admin-overview-dashboard .dashboard-infrastructure-heading p{margin-top:2px;font-size:12px}.admin-overview-dashboard .dashboard-infrastructure-period{color:#0d9488;background:0 0;border:0;padding:0;font-size:13px;font-weight:600}.admin-overview-dashboard .dashboard-infrastructure-grid{gap:16px;padding:0}.admin-overview-dashboard .dashboard-infrastructure-card{border:1px solid #e2e8f0;border-radius:12px;gap:16px;padding:16px;display:grid}.admin-overview-dashboard .dashboard-infrastructure-card header{border:0;min-height:22px;padding:0}.admin-overview-dashboard .dashboard-infrastructure-icon{background:0 0;border:0;border-radius:0;flex-basis:18px;width:18px;height:18px}.admin-overview-dashboard .dashboard-infrastructure-icon svg{width:16px;height:16px}.admin-overview-dashboard .dashboard-infrastructure-card h3{font-size:14px;font-weight:600}.admin-overview-dashboard .dashboard-infrastructure-card p{font-size:11px}.admin-overview-dashboard .dashboard-infrastructure-actions{gap:10px}.admin-overview-dashboard .dashboard-infrastructure-health,.admin-overview-dashboard .dashboard-infrastructure-actions>a{font-size:11px}.admin-overview-dashboard .dashboard-infrastructure-body{grid-template-columns:minmax(90px,1fr) minmax(0,3fr);gap:12px;min-height:52px;padding:0}.admin-overview-dashboard .dashboard-infrastructure-total,.admin-overview-dashboard .dashboard-infrastructure-metric-item,.admin-overview-dashboard .dashboard-infrastructure-metrics>div{background:#f8fafc;border:0;border-radius:8px;min-height:52px;padding:8px}.admin-overview-dashboard .dashboard-infrastructure-metrics{gap:12px}.admin-overview-dashboard .dashboard-infrastructure-total strong,.admin-overview-dashboard .dashboard-infrastructure-metrics strong,.admin-overview-dashboard .dashboard-infrastructure-metric-value{font-size:18px;font-weight:600}.admin-overview-dashboard .dashboard-infrastructure-total>span,.admin-overview-dashboard .dashboard-infrastructure-total>small,.admin-overview-dashboard .dashboard-infrastructure-metric-label,.admin-overview-dashboard .dashboard-infrastructure-metrics>div>span{font-size:10px}.admin-overview-dashboard .dashboard-infrastructure-card footer{background:0 0;border:0;min-height:16px;padding:0;font-size:12px}.admin-overview-dashboard .dashboard-infrastructure-card footer strong{font-size:12px}.admin-overview-dashboard .dashboard-attention-section{gap:12px;display:grid}.admin-overview-dashboard .dashboard-attention-heading{background:0 0;border:0;min-height:auto;padding:0}.admin-overview-dashboard .dashboard-attention-heading h2{font-size:16px;font-weight:700}.admin-overview-dashboard .dashboard-attention-heading p,.admin-overview-dashboard .dashboard-attention-heading>span{display:none}.admin-overview-dashboard .dashboard-attention-grid{gap:16px;padding:0}.admin-overview-dashboard .dashboard-attention-card{border-radius:8px;min-height:58px;padding:12px}.admin-overview-dashboard .dashboard-attention-icon{border-radius:6px;flex-basis:32px;width:32px;height:32px}.admin-overview-dashboard .dashboard-attention-metric strong,.admin-overview-dashboard .dashboard-attention-metric span{font-size:14px;font-weight:700}.admin-overview-dashboard .dashboard-attention-card small{margin-top:0;font-size:11px}.admin-overview-dashboard .dashboard-attention-arrow{display:none}.admin-overview-dashboard .dashboard-table-grid{grid-template-columns:minmax(0,1fr) 480px;gap:16px}.admin-overview-dashboard .dashboard-data-header{background:#fff;min-height:66px;padding:16px}.admin-overview-dashboard .dashboard-data-header h2{font-size:15px;font-weight:700}.admin-overview-dashboard .dashboard-data-header p{margin-top:4px;font-size:12px}.admin-overview-dashboard .dashboard-data-tools{gap:8px}.admin-overview-dashboard .dashboard-data-tools .dashboard-table-search{width:130px}.admin-overview-dashboard .dashboard-table-search input:not([type=hidden]){height:28px;min-height:28px;padding-block:6px;font-size:11px}.admin-overview-dashboard .dashboard-data-header .table-refresh-button{border-radius:6px;width:28px;min-width:28px;height:28px;min-height:28px}.admin-overview-dashboard .dashboard-pagination,.admin-overview-dashboard .dashboard-table-grid>.dashboard-data-panel:last-child .dashboard-data-tools{display:none}.admin-overview-dashboard .dashboard-table-scroll{height:auto;overflow:visible}.admin-overview-dashboard .dashboard-data-table th{color:#64748b;letter-spacing:0;height:33px;padding:8px 16px;font-size:11px;font-weight:600;position:static}.admin-overview-dashboard .dashboard-data-table td{color:#64748b;height:50px;padding:9px 16px;font-size:12px}.admin-overview-dashboard .dashboard-data-table tbody tr:nth-child(2n){background:#fafaf9}.admin-overview-dashboard .dashboard-data-table td strong{font-size:13px;font-weight:600}.admin-overview-dashboard .dashboard-data-table td small,.admin-overview-dashboard .dashboard-data-table time,.admin-overview-dashboard .dashboard-actor,.admin-overview-dashboard .dashboard-category-name{font-size:12px}.admin-overview-dashboard .dashboard-actor-avatar{color:#0f766e;background:#ccfbf1;border:0;border-radius:999px;flex-basis:24px;width:24px;height:28px}.admin-overview-dashboard .dashboard-category-table{table-layout:fixed}.admin-overview-dashboard .dashboard-category-table th,.admin-overview-dashboard .dashboard-category-table td{text-align:center;padding-left:6px;padding-right:6px}.admin-overview-dashboard .dashboard-category-table th:first-child,.admin-overview-dashboard .dashboard-category-table td:first-child{text-align:left;width:38%;padding-left:16px}.admin-overview-dashboard .dashboard-category-table th:nth-child(2){width:12%}.admin-overview-dashboard .dashboard-category-table th:nth-child(3){width:13%}.admin-overview-dashboard .dashboard-category-table th:nth-child(4){width:10%}.admin-overview-dashboard .dashboard-category-table th:nth-child(5){width:14%}.admin-overview-dashboard .dashboard-category-table th:last-child,.admin-overview-dashboard .dashboard-category-table td:last-child{width:13%;padding-right:12px}.admin-overview-dashboard .dashboard-category-name{gap:7px;width:100%;display:flex}.admin-overview-dashboard .dashboard-category-name svg{width:14px;height:14px}.admin-overview-dashboard .dashboard-count-badge,.admin-overview-dashboard .dashboard-sla-badge{width:auto;min-width:38px;height:22px;min-height:22px;padding:2px 7px;font-size:11px}.admin-overview-dashboard .dashboard-queue-pill{max-width:100%;padding:1px 5px}@media (min-width:1280px){.admin-app-shell-layout:has(.admin-overview-dashboard) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;background:#f5f7fa!important;border:0!important;padding:0!important}}@media (min-width:1800px){.admin-overview-dashboard{gap:24px}.admin-overview-dashboard .dashboard-stat-grid,.admin-overview-dashboard .dashboard-chart-grid,.admin-overview-dashboard .dashboard-table-grid{gap:16px}.admin-overview-dashboard .dashboard-chart-canvas{height:160px;min-height:160px}}@media (max-width:1500px){.admin-overview-dashboard .dashboard-chart-grid{grid-template-columns:minmax(0,1fr) minmax(420px,1.6fr) minmax(0,1fr)}.admin-overview-dashboard .dashboard-table-grid{grid-template-columns:minmax(0,1fr) 480px}}@media (max-width:1279px){.admin-overview-dashboard{padding:18px}.admin-overview-dashboard .dashboard-stat-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-overview-dashboard .dashboard-chart-grid,.admin-overview-dashboard .dashboard-table-grid{grid-template-columns:1fr}}@media (max-width:820px){.admin-overview-dashboard{gap:18px;padding:14px}.admin-overview-dashboard .dashboard-overview-header{flex-direction:column;align-items:flex-start}.admin-overview-dashboard .dashboard-overview-actions{width:100%;flex-wrap:wrap!important}.admin-overview-dashboard .dashboard-stat-grid,.admin-overview-dashboard .dashboard-attention-grid,.admin-overview-dashboard .dashboard-infrastructure-grid{grid-template-columns:1fr}}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-grid,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-grid{grid-template-columns:minmax(0,1fr)!important;gap:0!important;display:grid!important}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-grid>.dashboard-data-panel:first-child,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-grid>.dashboard-data-panel:first-child{display:block!important}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-grid>.dashboard-data-panel:last-child,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-grid>.dashboard-data-panel:last-child{display:none!important}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-data-header,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-data-header{min-height:58px;padding:12px 16px}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-scroll,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-table-scroll{height:clamp(150px,18vh,220px);overflow:hidden auto}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-data-table th,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-data-table th{z-index:2;position:sticky;top:0}html.dashboard-monitor-mode .admin-overview-dashboard .dashboard-data-table td,.dashboard-monitor-mode .admin-overview-dashboard .dashboard-data-table td{height:48px;padding-top:8px;padding-bottom:8px}.monitor-settings-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;margin-bottom:24px;padding:24px;box-shadow:0 1px 3px #0000000a}.monitor-settings-header{border-bottom:1px solid #f1f5f9;flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:16px;padding-bottom:18px;display:flex}.monitor-settings-title-group{align-items:flex-start;gap:14px;display:flex}.monitor-settings-icon{color:#fff;background:#004050;border-radius:10px;flex-shrink:0;place-items:center;width:44px;height:44px;display:grid}.monitor-status-badge{border-radius:999px;align-items:center;gap:5px;padding:3px 10px;font-size:12px;font-weight:500;display:inline-flex}.monitor-status-badge.is-protected{color:#15803d;background:#dcfce7}.monitor-status-badge.is-unprotected{color:#b91c1c;background:#fee2e2}.monitor-settings-quick-actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.monitor-copy-btn,.monitor-open-btn{cursor:pointer;border-radius:8px;align-items:center;gap:6px;padding:8px 14px;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:inline-flex}.monitor-copy-btn{color:#334155;background:#f8fafc;border:1px solid #cbd5e1}.monitor-copy-btn:hover{background:#f1f5f9;border-color:#94a3b8}.monitor-open-btn{color:#fff;background:#004050;border:1px solid #004050}.monitor-open-btn:hover{background:#002d38;border-color:#002d38}.monitor-settings-body{padding-top:18px}.monitor-password-row{flex-wrap:wrap;align-items:flex-end;gap:16px;display:flex}.monitor-input-group{flex:1;min-width:260px;max-width:440px}.monitor-input-group label{color:#334155;align-items:center;gap:6px;margin-bottom:6px;font-size:13px;font-weight:500;display:flex}.monitor-input-wrap{align-items:center;display:flex;position:relative}.monitor-password-input{color:#0f172a;background:#fff;border:1px solid #cbd5e1;border-radius:8px;outline:none;width:100%;padding:10px 42px 10px 14px;font-size:14px;transition:border-color .15s,box-shadow .15s}.monitor-password-input:focus{border-color:#004050;box-shadow:0 0 0 3px #0040501f}.monitor-password-toggle{color:#64748b;cursor:pointer;background:0 0;border:none;border-radius:4px;place-items:center;padding:4px;display:grid;position:absolute;right:10px}.monitor-password-toggle:hover{color:#0f172a}.monitor-help-text{color:#64748b;margin-top:6px;font-size:12px;display:block}.monitor-save-btn{color:#fff;cursor:pointer;background:#10b981;border:1px solid #059669;border-radius:8px;align-items:center;gap:7px;height:42px;padding:10px 18px;font-size:13px;font-weight:500;transition:background .15s;display:inline-flex}.monitor-save-btn:hover{background:#059669}.monitor-info-banner{background:#f0fdfa;border:1px solid #ccfbf1;border-radius:8px;align-items:flex-start;gap:12px;margin-top:18px;padding:12px 16px;display:flex}.monitor-info-icon{color:#0d9488;flex-shrink:0;margin-top:2px}.monitor-info-text strong{color:#134e4a;margin-bottom:2px;font-size:13px;font-weight:600;display:block}.monitor-info-text p{color:#0f766e;margin:0;font-size:12.5px;line-height:1.5}.monitor-info-text code{background:#0d94881f;border-radius:4px;padding:2px 6px;font-weight:600}.monitor-lock-wrapper{color:#f8fafc;background:#080c14;place-items:center;width:100vw;min-height:100vh;padding:24px;font-family:inherit;display:grid;position:relative;overflow:hidden}.monitor-lock-backdrop{pointer-events:none;position:absolute;inset:0;overflow:hidden}.monitor-lock-glow-1{filter:blur(60px);background:radial-gradient(circle,#0ea5e91f 0%,#0ea5e900 70%);border-radius:50%;width:50vw;height:50vw;position:absolute;top:-15%;left:20%}.monitor-lock-glow-2{filter:blur(60px);background:radial-gradient(circle,#10b9811a 0%,#10b98100 70%);border-radius:50%;width:50vw;height:50vw;position:absolute;bottom:-15%;right:15%}.monitor-lock-grid-pattern{background-image:linear-gradient(#ffffff06 1px,#0000 1px),linear-gradient(90deg,#ffffff06 1px,#0000 1px);background-size:40px 40px;position:absolute;inset:0}.monitor-lock-card{z-index:10;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#0f172ad9;border:1px solid #ffffff1f;border-radius:16px;width:100%;max-width:460px;padding:36px 32px;position:relative;box-shadow:0 25px 60px -15px #000000b3,0 0 0 1px #ffffff0d}.monitor-lock-header{justify-content:space-between;align-items:center;margin-bottom:24px;display:flex}.monitor-lock-brand{align-items:center;gap:12px;display:flex}.monitor-lock-logo{background:#ffffff0f;border:1px solid #ffffff1a;border-radius:10px;place-items:center;width:40px;height:40px;display:grid}.monitor-lock-brand-info strong{color:#fff;letter-spacing:-.01em;font-size:15px;font-weight:700;display:block}.monitor-lock-brand-info small{color:#94a3b8;font-size:11.5px;display:block}.monitor-lock-chip{color:#38bdf8;text-transform:uppercase;letter-spacing:.03em;background:#38bdf81f;border:1px solid #38bdf840;border-radius:999px;align-items:center;gap:5px;padding:4px 10px;font-size:11.5px;font-weight:600;display:inline-flex}.monitor-lock-hero{text-align:center;margin-bottom:24px}.monitor-lock-shield{color:#38bdf8;background:linear-gradient(135deg,#0ea5e933,#10b98126);border:1px solid #38bdf84d;border-radius:50%;place-items:center;width:64px;height:64px;margin:0 auto 16px;display:grid;box-shadow:0 0 25px #38bdf840}.monitor-lock-hero h2{color:#fff;letter-spacing:-.02em;margin:0 0 8px;font-size:22px;font-weight:700}.monitor-lock-hero p{color:#94a3b8;margin:0;font-size:13.5px;line-height:1.55}.monitor-lock-error{color:#fca5a5;background:#ef444426;border:1px solid #ef444459;border-radius:8px;align-items:center;gap:8px;margin-bottom:18px;padding:10px 14px;font-size:13px;display:flex}.monitor-lock-form{flex-direction:column;gap:18px;display:flex}.monitor-lock-input-group label{color:#cbd5e1;align-items:center;gap:6px;margin-bottom:6px;font-size:12.5px;font-weight:600;display:flex}.monitor-lock-input-wrap{align-items:center;display:flex;position:relative}.monitor-lock-input{color:#fff;background:#0f172ae6;border:1px solid #ffffff26;border-radius:10px;outline:none;width:100%;padding:12px 44px 12px 14px;font-size:15px;transition:all .2s}.monitor-lock-input:focus{background:#0f172a;border-color:#38bdf8;box-shadow:0 0 0 3px #38bdf840}.monitor-lock-toggle-pwd{color:#94a3b8;cursor:pointer;background:0 0;border:none;place-items:center;padding:4px;display:grid;position:absolute;right:12px}.monitor-lock-toggle-pwd:hover{color:#fff}.monitor-lock-submit-btn{color:#fff;cursor:pointer;background:linear-gradient(135deg,#0284c7 0%,#0369a1 100%);border:1px solid #38bdf866;border-radius:10px;justify-content:center;align-items:center;gap:8px;padding:12px 20px;font-size:14.5px;font-weight:600;transition:all .2s;display:flex;box-shadow:0 4px 15px #0284c759}.monitor-lock-submit-btn:hover{background:linear-gradient(135deg,#0369a1 0%,#075985 100%);transform:translateY(-1px);box-shadow:0 6px 20px #0284c780}.monitor-lock-submit-btn:disabled{opacity:.6;cursor:not-allowed;transform:none}.monitor-lock-footer{border-top:1px solid #ffffff14;margin-top:24px;padding-top:18px}.monitor-lock-tip{color:#64748b;align-items:center;gap:8px;margin-bottom:14px;font-size:12px;display:flex}.monitor-lock-links{justify-content:center;align-items:center;gap:10px;font-size:13px;display:flex}.monitor-lock-admin-link{color:#38bdf8;text-decoration:none;transition:color .15s}.monitor-lock-admin-link:hover{color:#7dd3fc;text-decoration:underline}.monitor-lock-link-divider{color:#475569}.monitor-dashboard-root{color:#f1f5f9;box-sizing:border-box;background:#080c14;flex-direction:column;gap:14px;width:100%;min-height:100vh;padding:14px 20px 24px;font-family:inherit;display:flex}.monitor-top-bar{-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#0f172abf;border:1px solid #ffffff14;border-radius:12px;justify-content:space-between;align-items:center;gap:14px;min-height:58px;padding:10px 18px;display:flex;position:relative;box-shadow:0 4px 20px #00000059}.monitor-top-left{z-index:2;align-items:center;gap:14px;display:flex}.monitor-brand-chip{align-items:center;gap:10px;display:flex}.monitor-logo-wrap{background:#ffffff0f;border:1px solid #ffffff1a;border-radius:8px;place-items:center;width:34px;height:34px;display:grid;overflow:hidden}.monitor-brand-titles strong{color:#fff;letter-spacing:-.01em;font-size:15px;font-weight:700;display:block}.monitor-brand-titles span{color:#94a3b8;text-transform:uppercase;letter-spacing:.06em;font-size:10.5px;display:block}.monitor-live-pulse-badge{color:#34d399;letter-spacing:.04em;background:#10b9811f;border:1px solid #10b9814d;border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:11px;font-weight:700;display:inline-flex}.monitor-live-dot{background:#10b981;border-radius:50%;width:7px;height:7px;animation:1.8s infinite monitorPulse;box-shadow:0 0 8px #10b981}@keyframes monitorPulse{0%{transform:scale(.95);box-shadow:0 0 #10b981b3}70%{transform:scale(1);box-shadow:0 0 0 6px #10b98100}to{transform:scale(.95);box-shadow:0 0 #10b98100}}.monitor-top-center{text-align:center;pointer-events:none;z-index:1;justify-content:center;align-items:center;min-width:170px;display:flex;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.monitor-clock-card{text-align:center;min-width:170px}.monitor-clock-time{color:#fff;letter-spacing:.02em;font-variant-numeric:tabular-nums;font-feature-settings:"tnum";text-align:center;text-shadow:0 0 12px #38bdf84d;min-width:155px;font-size:20px;font-weight:700;display:inline-block}.monitor-clock-date{color:#94a3b8;justify-content:center;align-items:center;gap:5px;margin-top:1px;font-size:11px;display:flex}.monitor-top-right{z-index:2;justify-content:flex-end;align-items:center;gap:8px;display:flex}.monitor-control-group{background:#0f172a99;border:1px solid #ffffff1a;border-radius:8px;align-items:center;gap:6px;padding:4px 10px;display:flex}.monitor-control-group.monitor-refresh-group{justify-content:space-between;min-width:170px}.monitor-countdown-badge{color:#38bdf8;background:#38bdf81f;border:1px solid #38bdf840;border-radius:4px;align-items:center;padding:1px 5px;font-size:11px;font-weight:600;display:inline-flex}.monitor-countdown-num{text-align:right;font-variant-numeric:tabular-nums;font-feature-settings:"tnum";min-width:22px;display:inline-block}@media (max-width:1200px){.monitor-top-bar{flex-wrap:wrap;min-height:auto}.monitor-top-center{order:3;width:100%;margin-top:6px;position:static;transform:none}.monitor-top-left{order:1}.monitor-top-right{order:2}}.monitor-control-label{color:#94a3b8;text-transform:uppercase;letter-spacing:.03em;font-size:11px;font-weight:500}.monitor-select{color:#fff;cursor:pointer;background:0 0;border:none;outline:none;font-size:12.5px;font-weight:500}.monitor-select option{color:#fff;background:#0f172a}.monitor-icon-btn{color:#cbd5e1;cursor:pointer;background:#ffffff0f;border:1px solid #ffffff1a;border-radius:8px;place-items:center;width:34px;height:34px;transition:all .15s;display:grid}.monitor-icon-btn:hover{color:#fff;background:#ffffff1f;border-color:#fff3}.monitor-icon-btn.is-active{color:#38bdf8;background:#38bdf826;border-color:#38bdf866}.monitor-icon-btn.is-spinning svg{animation:1s linear infinite monitorSpin}@keyframes monitorSpin{to{transform:rotate(360deg)}}.monitor-admin-btn{color:#38bdf8;background:#38bdf81a;border:1px solid #38bdf840;border-radius:8px;align-items:center;gap:5px;padding:7px 11px;font-size:12px;font-weight:600;text-decoration:none;transition:all .15s;display:inline-flex}.monitor-admin-btn:hover{background:#38bdf833;border-color:#38bdf866}.monitor-lock-btn{color:#f87171;cursor:pointer;background:#ef44441a;border:1px solid #ef444440;border-radius:8px;align-items:center;gap:5px;padding:7px 11px;font-size:12px;font-weight:600;transition:all .15s;display:inline-flex}.monitor-lock-btn:hover{background:#ef444433;border-color:#ef444466}.monitor-content-grid{flex-direction:column;gap:14px;display:flex}.monitor-stats-row{grid-template-columns:repeat(6,1fr);gap:12px;display:grid}@media (max-width:1400px){.monitor-stats-row{grid-template-columns:repeat(3,1fr)}}@media (max-width:768px){.monitor-stats-row{grid-template-columns:repeat(2,1fr)}}.monitor-stat-tile{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#0f172ab3;border:1px solid #ffffff14;border-radius:10px;flex-direction:column;justify-content:space-between;padding:12px 14px;transition:transform .2s,border-color .2s,box-shadow .2s;display:flex;position:relative;overflow:hidden;box-shadow:0 4px 15px #0003}.monitor-stat-tile:hover{border-color:#ffffff2e;transform:translateY(-2px);box-shadow:0 6px 20px #00000040}.monitor-stat-tile:before{content:"";opacity:.85;background:currentColor;height:3px;position:absolute;top:0;left:0;right:0}.monitor-stat-tile.glow-cyan{color:#38bdf8}.monitor-stat-tile.glow-teal{color:#2dd4bf}.monitor-stat-tile.glow-green{color:#4ade80}.monitor-stat-tile.glow-amber{color:#fbbf24}.monitor-stat-tile.glow-indigo{color:#818cf8}.monitor-stat-tile.glow-neutral{color:#94a3b8}.monitor-stat-tile.glow-red{color:#f87171}.monitor-stat-tile.is-alert{background:#450a0a66;border-color:#ef444466;animation:2s infinite alertBorderPulse}@keyframes alertBorderPulse{0%,to{border-color:#ef444466;box-shadow:0 0 15px #ef444426}50%{border-color:#ef4444cc;box-shadow:0 0 25px #ef444459}}.monitor-stat-top{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.monitor-stat-label{color:#94a3b8;letter-spacing:.01em;font-size:12px;font-weight:600}.monitor-stat-icon-wrap{background:#ffffff0d;border-radius:7px;place-items:center;width:28px;height:28px;display:grid}.monitor-stat-value{color:#fff;letter-spacing:-.02em;font-variant-numeric:tabular-nums;margin-bottom:6px;font-size:26px;font-weight:800;line-height:1.1}.monitor-stat-footer{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.monitor-trend-badge{font-variant-numeric:tabular-nums;border-radius:5px;align-items:center;gap:3px;padding:2px 6px;font-size:11px;font-weight:600;display:inline-flex}.monitor-trend-badge.is-positive{color:#34d399;background:#10b98126}.monitor-trend-badge.is-negative{color:#f87171;background:#ef444426}.monitor-trend-badge.is-neutral{color:#cbd5e1;background:#94a3b826}.monitor-stat-sub{color:#64748b;font-size:11px;font-weight:500}.monitor-attention-bar{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}@media (max-width:1024px){.monitor-attention-bar{grid-template-columns:repeat(2,1fr)}}@media (max-width:580px){.monitor-attention-bar{grid-template-columns:1fr}}.monitor-attention-item{background:#0f172a80;border:1px solid #ffffff12;border-radius:10px;align-items:center;gap:12px;padding:10px 14px;transition:all .2s;display:flex;position:relative;overflow:hidden}.monitor-attention-item:before{content:"";width:3px;position:absolute;top:0;bottom:0;left:0}.monitor-attention-item.is-danger:before{background:#ef4444}.monitor-attention-item.is-warning:before{background:#f59e0b}.monitor-attention-item.is-info:before{background:#0284c7}.monitor-attention-item.is-secondary:before{background:#8b5cf6}.monitor-attention-item.is-danger{background:#ef44440f;border-color:#ef44444d}.monitor-attention-item.is-danger .monitor-attention-icon{color:#f87171;background:#ef444426}.monitor-attention-item.is-warning{background:#f59e0b0f;border-color:#f59e0b4d}.monitor-attention-item.is-warning .monitor-attention-icon{color:#fbbf24;background:#f59e0b26}.monitor-attention-item.is-info{background:#0ea5e90f;border-color:#0ea5e94d}.monitor-attention-item.is-info .monitor-attention-icon{color:#38bdf8;background:#0ea5e926}.monitor-attention-item.is-secondary{background:#a855f70f;border-color:#a855f74d}.monitor-attention-item.is-secondary .monitor-attention-icon{color:#c084fc;background:#a855f726}.monitor-attention-icon{border-radius:8px;flex-shrink:0;place-items:center;width:34px;height:34px;display:grid}.monitor-attention-head{align-items:baseline;gap:6px;display:flex}.monitor-attention-head strong{color:#fff;font-variant-numeric:tabular-nums;font-size:18px;font-weight:800;line-height:1}.monitor-attention-head span{color:#e2e8f0;font-size:12.5px;font-weight:600}.monitor-attention-text small{color:#94a3b8;margin-top:2px;font-size:11px;display:block}.monitor-charts-row{grid-template-columns:minmax(260px,.95fr) minmax(340px,1.25fr) minmax(300px,1.15fr);gap:12px;display:grid}@media (max-width:1100px){.monitor-charts-row{grid-template-columns:1fr}}.monitor-panel{background:#0f172ab3;border:1px solid #ffffff14;border-radius:12px;flex-direction:column;min-width:0;padding:14px 16px;display:flex;box-shadow:0 4px 16px #00000040}.monitor-panel-header{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.monitor-panel-title{color:#38bdf8;align-items:center;gap:8px;display:flex}.monitor-panel-title h3{color:#fff;letter-spacing:-.01em;margin:0;font-size:14px;font-weight:600}.monitor-panel-badge{color:#94a3b8;background:#ffffff0f;border-radius:6px;padding:2px 7px;font-size:10.5px;font-weight:600}.monitor-panel-body{flex:1;min-height:200px;position:relative}.donut-chart-wrap{justify-content:center;align-items:center;display:flex;position:relative}.monitor-donut-center{text-align:center;pointer-events:none;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.monitor-donut-center strong{color:#fff;font-variant-numeric:tabular-nums;font-size:24px;font-weight:800;line-height:1.1;display:block}.monitor-donut-center span{color:#94a3b8;font-size:11px;font-weight:500;display:block}.monitor-donut-legend{flex-wrap:wrap;justify-content:center;gap:6px 8px;margin-top:8px;display:flex}.monitor-legend-pill{color:#cbd5e1;background:#ffffff0a;border:1px solid #ffffff0f;border-radius:5px;align-items:center;gap:4px;padding:2px 7px;font-size:11px;display:inline-flex}.monitor-legend-pill i{border-radius:50%;width:7px;height:7px}.monitor-legend-pill strong{color:#fff;font-weight:600}.legend-pct{color:#94a3b8;font-size:10px}.monitor-bottom-row{grid-template-columns:minmax(280px,.95fr) minmax(360px,1.35fr) minmax(300px,1.15fr);align-items:stretch;gap:12px;display:grid}.monitor-bottom-row>.monitor-panel{min-width:0;height:100%;overflow:hidden}.monitor-bottom-row .monitor-panel-header{gap:12px;min-height:28px}.monitor-bottom-row .monitor-panel-title{min-width:0}.monitor-bottom-row .monitor-panel-title h3{line-height:1.25}.monitor-bottom-row .monitor-panel-badge{white-space:nowrap;flex:none}@media (max-width:1200px){.monitor-bottom-row{grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr)}.monitor-activity-panel{grid-column:1/-1}}@media (max-width:760px){.monitor-bottom-row{grid-template-columns:minmax(0,1fr)}.monitor-activity-panel{grid-column:auto}}.monitor-infra-cards{flex-direction:column;gap:10px;display:flex}.monitor-infra-subcard{background:#0f172a73;border:1px solid #ffffff0f;border-radius:8px;padding:10px 12px}.monitor-infra-subhead{justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;display:flex}.monitor-infra-title-wrap{align-items:center;gap:7px;min-width:0;display:flex}.monitor-infra-title-wrap strong{color:#fff;font-size:13px;font-weight:600}.monitor-infra-status-chip{white-space:nowrap;border-radius:5px;flex:none;padding:2px 7px;font-size:10.5px;font-weight:600}.monitor-infra-status-chip.is-healthy{color:#34d399;background:#10b98126}.monitor-infra-status-chip.is-warning{color:#fbbf24;background:#f59e0b26}.monitor-infra-status-chip.is-danger{color:#f87171;background:#ef444426}.monitor-infra-metrics-row{grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:8px;display:grid}.monitor-infra-mini-stat{text-align:center;background:#00000040;border-radius:6px;min-width:0;padding:6px 8px}.monitor-infra-mini-stat span{color:#94a3b8;font-size:10px;line-height:1.2;display:block}.monitor-infra-mini-stat strong{color:#fff;margin-top:2px;font-size:15px;font-weight:700;display:block}.monitor-infra-event{color:#94a3b8;white-space:nowrap;text-overflow:ellipsis;border-top:1px solid #ffffff0d;align-items:center;gap:5px;padding-top:6px;font-size:11px;display:flex;overflow:hidden}.monitor-infra-event strong{color:#fff;min-width:0;font-weight:600}.monitor-infra-event time{color:#38bdf8}.monitor-infra-event.is-empty{color:#64748b;font-style:italic}.monitor-table-wrap{scrollbar-width:thin;scrollbar-color:#94a3b873 transparent;width:100%;min-width:0;overflow-x:auto}.monitor-table{table-layout:fixed;border-collapse:collapse;width:100%;min-width:0;font-size:12px}.monitor-table th:first-child,.monitor-table td:first-child{width:32%}.monitor-table th:nth-child(2),.monitor-table td:nth-child(2),.monitor-table th:nth-child(3),.monitor-table td:nth-child(3),.monitor-table th:nth-child(4),.monitor-table td:nth-child(4){width:14%}.monitor-table th:nth-child(5),.monitor-table td:nth-child(5){width:26%}.monitor-table th{text-align:left;color:#94a3b8;text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid #ffffff14;padding:6px 8px;font-size:10.5px;font-weight:600;line-height:1.2}.monitor-table td{color:#cbd5e1;border-bottom:1px solid #ffffff0a;padding:8px 6px}.monitor-table .th-center,.monitor-table .td-center{text-align:center}.monitor-table .th-right,.monitor-table .td-right{text-align:right}.monitor-table-dept-name{color:#fff;white-space:nowrap;text-overflow:ellipsis;font-weight:600;line-height:1.25;display:block;overflow:hidden}.monitor-table-count{color:#fff;font-weight:600}.monitor-sla-pill{font-variant-numeric:tabular-nums;border-radius:4px;padding:2px 7px;font-size:11px;font-weight:700;display:inline-block}.monitor-sla-pill.is-good{color:#34d399;background:#10b98126}.monitor-sla-pill.is-warning{color:#fbbf24;background:#f59e0b26}.monitor-sla-pill.is-risk{color:#f87171;background:#ef444426}.monitor-sla-pill.is-neutral{color:#94a3b8;background:#94a3b826}.monitor-table-empty{text-align:center;color:#64748b;padding:24px 0!important}.monitor-activity-scroll{scrollbar-width:thin;scrollbar-color:#94a3b873 transparent;flex-direction:column;gap:8px;min-width:0;min-height:0;max-height:250px;padding-right:4px;display:flex;overflow-y:auto}.monitor-activity-scroll::-webkit-scrollbar{width:4px}.monitor-activity-scroll::-webkit-scrollbar-thumb{background:#ffffff26;border-radius:4px}.monitor-activity-card{background:#0003;border:1px solid #ffffff0a;border-radius:7px;align-items:flex-start;gap:8px;min-width:0;padding:8px 10px;display:flex}.monitor-activity-avatar{color:#fff;background:#0284c7;border-radius:6px;flex-shrink:0;place-items:center;width:26px;height:26px;font-size:10px;font-weight:700;display:grid}.monitor-activity-content{flex:1;min-width:0}.monitor-activity-title-line{justify-content:space-between;align-items:baseline;gap:6px;margin-bottom:2px;display:flex}.monitor-activity-title-line strong{color:#fff;white-space:nowrap;text-overflow:ellipsis;min-width:0;font-size:12px;font-weight:600;overflow:hidden}.monitor-activity-title-line time{color:#94a3b8;font-variant-numeric:tabular-nums;flex-shrink:0;font-size:10.5px}.monitor-activity-content p{color:#94a3b8;white-space:nowrap;text-overflow:ellipsis;margin:0 0 2px;font-size:11px;line-height:1.35;overflow:hidden}.monitor-activity-content small{color:#64748b;font-size:10px}.monitor-activity-empty{text-align:center;color:#64748b;padding:24px 0;font-size:12px}@media (min-width:1800px){.monitor-stat-value{font-size:34px}.monitor-clock-time{font-size:24px}.monitor-panel-title h3{font-size:16px}}:-webkit-any(:fullscreen .monitor-dashboard-root,:-webkit-full-screen .monitor-dashboard-root,.monitor-dashboard-root.is-fullscreen){box-sizing:border-box;gap:10px;height:100vh;max-height:100vh;padding:12px 18px 14px;overflow:hidden}:is(:fullscreen .monitor-dashboard-root,:fullscreen .monitor-dashboard-root,.monitor-dashboard-root.is-fullscreen){box-sizing:border-box;gap:10px;height:100vh;max-height:100vh;padding:12px 18px 14px;overflow:hidden}:fullscreen .monitor-content-grid,.monitor-dashboard-root.is-fullscreen .monitor-content-grid{flex-direction:column;flex:1;justify-content:space-between;gap:10px;min-height:0;display:flex}:-webkit-full-screen .monitor-content-grid{flex-direction:column;flex:1;justify-content:space-between;gap:10px;min-height:0;display:flex}:fullscreen .monitor-stats-row,.monitor-dashboard-root.is-fullscreen .monitor-stats-row{flex:none}:-webkit-full-screen .monitor-stats-row{flex:none}:fullscreen .monitor-attention-bar,.monitor-dashboard-root.is-fullscreen .monitor-attention-bar{flex:none}:-webkit-full-screen .monitor-attention-bar{flex:none}:fullscreen .monitor-charts-row,.monitor-dashboard-root.is-fullscreen .monitor-charts-row{flex:48%;gap:10px;min-height:0}:-webkit-full-screen .monitor-charts-row{flex:48%;gap:10px;min-height:0}:fullscreen .monitor-bottom-row,.monitor-dashboard-root.is-fullscreen .monitor-bottom-row{flex:52%;gap:10px;min-height:0}:-webkit-full-screen .monitor-bottom-row{flex:52%;gap:10px;min-height:0}:fullscreen .monitor-panel,.monitor-dashboard-root.is-fullscreen .monitor-panel{flex-direction:column;height:100%;min-height:0;padding:10px 14px;display:flex}:-webkit-full-screen .monitor-panel{flex-direction:column;height:100%;min-height:0;padding:10px 14px;display:flex}:fullscreen .monitor-panel-header,.monitor-dashboard-root.is-fullscreen .monitor-panel-header{margin-bottom:6px}:-webkit-full-screen .monitor-panel-header{margin-bottom:6px}:fullscreen .monitor-panel-body,.monitor-dashboard-root.is-fullscreen .monitor-panel-body{flex:1;height:100%;min-height:0}:-webkit-full-screen .monitor-panel-body{flex:1;height:100%;min-height:0}:fullscreen .donut-chart-wrap,.monitor-dashboard-root.is-fullscreen .donut-chart-wrap{flex:1;height:100%;min-height:0}:-webkit-full-screen .donut-chart-wrap{flex:1;height:100%;min-height:0}:fullscreen .monitor-infra-cards,.monitor-dashboard-root.is-fullscreen .monitor-infra-cards{flex:1;justify-content:space-between;gap:8px;min-height:0}:-webkit-full-screen .monitor-infra-cards{flex:1;justify-content:space-between;gap:8px;min-height:0}:fullscreen .monitor-infra-subcard,.monitor-dashboard-root.is-fullscreen .monitor-infra-subcard{flex-direction:column;flex:1;justify-content:space-between;padding:8px 10px;display:flex}:-webkit-full-screen .monitor-infra-subcard{flex-direction:column;flex:1;justify-content:space-between;padding:8px 10px;display:flex}:fullscreen .monitor-table-wrap,.monitor-dashboard-root.is-fullscreen .monitor-table-wrap{flex:1;min-height:0;overflow:auto}:-webkit-full-screen .monitor-table-wrap{flex:1;min-height:0;overflow:auto}:fullscreen .monitor-table td,.monitor-dashboard-root.is-fullscreen .monitor-table td{padding:9px 6px}:-webkit-full-screen .monitor-table td{padding:9px 6px}:fullscreen .monitor-activity-scroll,.monitor-dashboard-root.is-fullscreen .monitor-activity-scroll{flex:1;min-height:0;max-height:none}:-webkit-full-screen .monitor-activity-scroll{flex:1;min-height:0;max-height:none}@media (min-height:940px) and (min-width:1024px){.monitor-dashboard-root{min-height:100vh}.monitor-content-grid{flex-direction:column;flex:1;justify-content:space-between;display:flex}.monitor-charts-row{flex:1;min-height:250px}.monitor-bottom-row{flex:1.15;min-height:270px}.monitor-panel{height:100%}.monitor-panel-body,.donut-chart-wrap{flex:1;height:100%}.monitor-infra-cards{justify-content:space-between;height:100%}.monitor-infra-subcard{flex-direction:column;flex:1;justify-content:space-between;display:flex}.monitor-activity-scroll{max-height:330px}}.monitor-dashboard-root.is-light-theme{color:#0f172a;background:#f8fafc}.monitor-dashboard-root.is-light-theme .monitor-top-bar{background:#fff;border-color:#e2e8f0;box-shadow:0 1px 3px #0000000a,0 4px 12px #0f172a08}.monitor-dashboard-root.is-light-theme .monitor-logo-wrap{background:#f1f5f9;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-brand-titles strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-brand-titles span{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-live-pulse-badge{color:#059669;background:#ecfdf5;border-color:#a7f3d0}.monitor-dashboard-root.is-light-theme .monitor-clock-time{color:#0f172a;text-shadow:none}.monitor-dashboard-root.is-light-theme .monitor-clock-date{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-control-group{background:#f8fafc;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-control-label{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-countdown-badge{color:#0284c7;background:#e0f2fe;border-color:#bae6fd}.monitor-dashboard-root.is-light-theme .monitor-select{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-select option{color:#0f172a;background:#fff}.monitor-dashboard-root.is-light-theme .monitor-icon-btn{color:#475569;background:#f8fafc;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-icon-btn:hover{color:#0f172a;background:#f1f5f9;border-color:#cbd5e1}.monitor-dashboard-root.is-light-theme .monitor-icon-btn.is-active{color:#0284c7;background:#e0f2fe;border-color:#7dd3fc}.monitor-dashboard-root.is-light-theme .monitor-admin-btn{color:#fff;background:#0f172a;border-color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-admin-btn:hover{background:#1e293b;border-color:#1e293b}.monitor-dashboard-root.is-light-theme .monitor-lock-btn{color:#dc2626;background:#fef2f2;border-color:#fecaca}.monitor-dashboard-root.is-light-theme .monitor-lock-btn:hover{background:#fee2e2;border-color:#fca5a5}.monitor-dashboard-root.is-light-theme .monitor-stat-tile{background:#fff;border-color:#e2e8f0;box-shadow:0 1px 3px #00000008,0 3px 10px #0f172a05}.monitor-dashboard-root.is-light-theme .monitor-stat-tile:hover{border-color:#cbd5e1;box-shadow:0 4px 14px #0f172a0f}.monitor-dashboard-root.is-light-theme .monitor-stat-label{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-stat-icon-wrap{background:#f1f5f9}.monitor-dashboard-root.is-light-theme .monitor-stat-value{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-stat-sub{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-stat-tile.is-alert{background:snow;border-color:#fca5a5}.monitor-dashboard-root.is-light-theme .monitor-stat-tile.is-alert .monitor-stat-value{color:#b91c1c}.monitor-dashboard-root.is-light-theme .monitor-trend-badge.is-positive{color:#15803d;background:#dcfce7}.monitor-dashboard-root.is-light-theme .monitor-trend-badge.is-negative{color:#b91c1c;background:#fee2e2}.monitor-dashboard-root.is-light-theme .monitor-trend-badge.is-neutral{color:#475569;background:#f1f5f9}.monitor-dashboard-root.is-light-theme .monitor-attention-item{background:#fff;border-color:#e2e8f0;box-shadow:0 1px 3px #00000008}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-danger{background:#fff;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-danger.has-alert{background:snow;border-color:#fecaca}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-danger .monitor-attention-icon{color:#dc2626;background:#fee2e2}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-warning{background:#fff;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-warning.has-alert{background:#fffdf5;border-color:#fef3c7}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-warning .monitor-attention-icon{color:#d97706;background:#fef3c7}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-info{background:#fff;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-info.has-alert{background:#f8fcff;border-color:#bae6fd}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-info .monitor-attention-icon{color:#0284c7;background:#e0f2fe}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-secondary{background:#fff;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-secondary.has-alert{background:#fdfaff;border-color:#e9d5ff}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-secondary .monitor-attention-icon{color:#7c3aed;background:#f3e8ff}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-cleared:before{background:#cbd5e1}.monitor-dashboard-root.is-light-theme .monitor-attention-item.is-cleared .monitor-attention-icon{color:#64748b;background:#f1f5f9}.monitor-dashboard-root.is-light-theme .monitor-attention-head strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-attention-head span{color:#334155}.monitor-dashboard-root.is-light-theme .monitor-attention-text small{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-panel{background:#fff;border-color:#e2e8f0;box-shadow:0 1px 3px #00000008,0 3px 10px #0f172a05}.monitor-dashboard-root.is-light-theme .monitor-panel-title{color:#0284c7}.monitor-dashboard-root.is-light-theme .monitor-panel-title h3{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-panel-badge{color:#64748b;background:#f1f5f9}.monitor-dashboard-root.is-light-theme .monitor-donut-center strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-donut-center span{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-legend-pill{color:#334155;background:#f8fafc;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-legend-pill strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .legend-pct{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-infra-subcard{background:#f8fafc;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-infra-title-wrap strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-infra-mini-stat{background:#fff;border:1px solid #e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-infra-mini-stat span{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-infra-mini-stat strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-infra-event{color:#64748b;border-top-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-infra-event strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-infra-event time{color:#0284c7}.monitor-dashboard-root.is-light-theme .monitor-infra-event.is-empty{color:#94a3b8}.monitor-dashboard-root.is-light-theme .monitor-table th{color:#64748b;background:#f8fafc;border-bottom-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-table td{color:#334155;border-bottom-color:#f1f5f9}.monitor-dashboard-root.is-light-theme .monitor-table-dept-name,.monitor-dashboard-root.is-light-theme .monitor-table-count{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-sla-pill.is-good{color:#15803d;background:#dcfce7}.monitor-dashboard-root.is-light-theme .monitor-sla-pill.is-warning{color:#b45309;background:#fef3c7}.monitor-dashboard-root.is-light-theme .monitor-sla-pill.is-risk{color:#b91c1c;background:#fee2e2}.monitor-dashboard-root.is-light-theme .monitor-sla-pill.is-neutral{color:#64748b;background:#f1f5f9}.monitor-dashboard-root.is-light-theme .monitor-table-empty{color:#94a3b8}.monitor-dashboard-root.is-light-theme .monitor-activity-card{background:#f8fafc;border-color:#e2e8f0}.monitor-dashboard-root.is-light-theme .monitor-activity-avatar{color:#fff;background:#0284c7}.monitor-dashboard-root.is-light-theme .monitor-activity-title-line strong{color:#0f172a}.monitor-dashboard-root.is-light-theme .monitor-activity-title-line time{color:#64748b}.monitor-dashboard-root.is-light-theme .monitor-activity-content p{color:#475569}.monitor-dashboard-root.is-light-theme .monitor-activity-content small{color:#94a3b8}.monitor-dashboard-root.is-light-theme .monitor-activity-scroll::-webkit-scrollbar-thumb{background:#cbd5e1}.monitor-dashboard-root.is-light-theme .monitor-activity-empty{color:#94a3b8}.email-settings-workspace--mailbox{min-height:100vh;box-shadow:none;background:#f5f7fa;border:0;border-radius:0;display:block;overflow:visible}.email-settings-workspace--mailbox .email-settings-main{background:#f5f7fa;min-height:100vh}.email-settings-workspace--mailbox .email-settings-titlebar{border-bottom:0;gap:16px;min-height:auto;padding:32px 32px 0}.email-settings-workspace--mailbox .email-settings-titlebar>span{color:#0d9488;background:#0d948814;border-radius:10px;flex-basis:44px;width:44px;height:44px}.email-settings-workspace--mailbox .email-settings-titlebar>span svg{width:24px;height:24px}.email-settings-workspace--mailbox .email-settings-titlebar h2{color:#0f172a;letter-spacing:-.025em;font-size:24px;font-weight:800}.email-settings-workspace--mailbox .email-settings-titlebar p{color:#64748b;margin-top:4px;font-size:13px}.email-settings-workspace--mailbox .email-settings-content{gap:28px;padding:28px 32px 32px}.email-settings-subnav{border-bottom:1px solid #e2e8f0;align-items:flex-start;gap:24px;width:100%;display:flex;overflow-x:auto}.email-settings-subnav-link{color:#64748b;white-space:nowrap;border-bottom:2px solid #0000;align-items:center;gap:6px;min-height:38px;padding:0 0 10px;font-size:14px;font-weight:500;text-decoration:none;display:inline-flex}.email-settings-subnav-link:hover{color:#0d9488}.email-settings-subnav-link.is-active{color:#0d9488;border-bottom-color:#0d9488;font-weight:700}.email-settings-subnav-badge{color:#475569;text-align:center;background:#e2e8f0;border-radius:10px;min-width:22px;padding:2px 6px;font-size:12px;font-weight:500;line-height:16px}.email-settings-workspace--mailbox .email-settings-tabs{align-items:flex-start;gap:24px;min-height:39px}.email-settings-workspace--mailbox .email-settings-tab{border-bottom-width:2px;border-radius:0;gap:0;padding:0 0 10px;font-size:14px;font-weight:500}.email-settings-workspace--mailbox .email-settings-tab svg{display:none}.email-settings-workspace--mailbox .email-settings-tab:hover,.email-settings-workspace--mailbox .email-settings-tab.is-active{color:#0d9488;background:0 0}.email-settings-workspace--mailbox .email-settings-tab.is-active{border-bottom-color:#0d9488;font-weight:700}.email-settings-workspace--mailbox .email-mailbox-section{gap:16px}.email-settings-workspace--mailbox .email-mailbox-section--incoming{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:20px;box-shadow:0 4px 3px #0f172a05}.email-settings-workspace--mailbox .email-mailbox-toolbar p{max-width:760px;color:#64748b!important;line-height:1.5!important}.email-settings-workspace--mailbox .email-sync-button{background:#0d9488;border-color:#0d9488;border-radius:8px;gap:6px;min-height:34px;padding:8px 16px;font-size:13px;font-weight:600}.email-settings-workspace--mailbox .email-sync-button:hover:not(:disabled){background:#0f766e}.email-settings-workspace--mailbox .email-account-list{border-color:#e2e8f0;border-radius:8px}.email-settings-workspace--mailbox .email-account-list-head,.email-settings-workspace--mailbox .email-account-row{grid-template-columns:minmax(250px,1fr) minmax(260px,1fr) minmax(140px,.55fr) 164px;gap:24px}.email-settings-workspace--mailbox .email-account-list-head{color:#64748b;background:#f5f7fa;min-height:36px;padding:10px 16px;font-size:11px;font-weight:700}.email-settings-workspace--mailbox .email-account-list-head>span:last-child:before{content:"Actions";text-align:right;display:block}.email-settings-workspace--mailbox .email-account-row{min-height:70px;padding:14px 16px}.email-settings-workspace--mailbox .email-account-primary{gap:12px}.email-settings-workspace--mailbox .email-account-primary>span{color:#0d9488;background:#0d948814;border-radius:8px;flex-basis:32px;width:32px;height:32px}.email-settings-workspace--mailbox .email-account-row strong{color:#0f172a;font-weight:700;font-size:13px!important}.email-settings-workspace--mailbox .email-account-row p{margin-top:2px!important;font-size:11px!important;line-height:1.45!important}.email-settings-workspace--mailbox .email-account-actions{gap:8px}.email-settings-workspace--mailbox .email-icon-action{border-radius:8px;width:32px;height:32px}.email-settings-workspace--mailbox .email-helper-note{color:#64748b;background:#f4f7fb;border-left:3px solid #69bba3;padding:10px 14px;font-size:12px}.email-settings-workspace--mailbox .email-helper-note strong{color:#0d9488;font-weight:600}.email-form-grid{gap:16px;display:grid}.email-form-grid--incoming{grid-template-columns:minmax(0,1fr)}.email-form-grid--outgoing{grid-template-columns:minmax(0,1fr) 340px;align-items:start}.email-settings-workspace--mailbox .email-config-card,.email-settings-workspace--mailbox .email-activity-card,.email-settings-workspace--mailbox .email-test-card{box-shadow:0 4px 3px #0f172a05;background:#fff!important;border-color:#e2e8f0!important;border-radius:12px!important}.email-settings-workspace--mailbox .email-config-card{padding:24px!important}.email-settings-workspace--mailbox .email-test-card{background:#f8fafc!important;padding:16px!important}.email-settings-workspace--mailbox .email-activity-card{padding:16px!important}.email-settings-workspace--mailbox .email-config-card>div:first-child,.email-settings-workspace--mailbox .email-test-card>div:first-child,.email-settings-workspace--mailbox .email-activity-card>div:first-child{margin-bottom:16px!important}.email-settings-workspace--mailbox .email-config-card h2,.email-settings-workspace--mailbox .email-test-card h2,.email-settings-workspace--mailbox .email-activity-card h2{color:#0f172a;letter-spacing:0!important;margin-bottom:4px!important;font-size:15px!important;font-weight:700!important}.email-settings-workspace--mailbox .email-config-card>div:first-child p,.email-settings-workspace--mailbox .email-test-card>div:first-child p,.email-settings-workspace--mailbox .email-activity-card>div:first-child p{line-height:1.45;color:#64748b!important;font-size:13px!important}.email-settings-workspace--mailbox .email-config-form{gap:16px;display:grid}.email-settings-workspace--mailbox .email-config-form label{color:#0f172a!important;margin-bottom:6px!important;font-size:13px!important;font-weight:600!important}.email-settings-workspace--mailbox .email-config-form input,.email-settings-workspace--mailbox .email-config-form select{color:#0f172a;min-height:40px;border-color:#e2e8f0!important;border-radius:8px!important;padding:9px 12px!important;font-size:13px!important}.email-settings-workspace--mailbox .email-config-form p{color:#64748b;font-size:11px!important;line-height:1.5!important}.email-settings-workspace--mailbox .email-config-form h4{font-weight:700;font-size:13px!important}.email-form-actions{flex-wrap:wrap;align-items:center;gap:12px;margin-top:4px;display:flex}.email-settings-workspace--mailbox .email-form-actions button,.email-settings-workspace--mailbox .email-form-actions a,.email-settings-workspace--mailbox .email-test-card form>button{min-height:36px;background:#0d9488!important;border-radius:8px!important;padding:9px 16px!important;font-size:13px!important;font-weight:600!important}.email-settings-workspace--mailbox .email-test-card form>button{justify-content:center;width:100%}.email-settings-workspace--mailbox .email-outgoing-summary{background:#fff;border:1px solid #e2e8f0;border-radius:12px;gap:12px;padding:16px;display:grid;box-shadow:0 4px 3px #0f172a05}.email-settings-workspace--mailbox .email-outgoing-summary h3{color:#0f172a;font-weight:700;font-size:14px!important}.email-settings-workspace--mailbox .email-outgoing-summary-identity{align-items:center;gap:16px;min-width:0;display:flex}.email-settings-workspace--mailbox .email-outgoing-summary-icon{color:#0d9488;background:#0d948814;border-radius:8px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.email-settings-workspace--mailbox .email-outgoing-summary p{margin-top:2px!important;font-size:11px!important}.email-settings-workspace--mailbox .email-outgoing-summary p:first-of-type{margin-top:4px!important;font-size:13px!important}.email-settings-workspace--mailbox .email-outgoing-summary .email-channel-state{margin:0}.email-settings-workspace--mailbox .email-outgoing-summary .email-channel-state strong{color:#0f172a;background:#e2e8f0;border-radius:4px;min-width:auto;padding:2px 6px;font-size:10px;font-weight:600}.email-settings-workspace--mailbox .mailbox-activity-scroll{border:1px solid #e2e8f0;border-radius:8px;overflow:hidden auto;gap:0!important;max-height:316px!important;padding:0!important}.email-settings-workspace--mailbox .mailbox-activity-scroll>div{border-bottom:1px solid #e2e8f0!important;padding:12px 16px!important}.email-settings-workspace--mailbox .mailbox-activity-scroll>div:nth-child(2n){background:#fafaf8}.email-settings-workspace--mailbox .mailbox-activity-scroll>div:last-child{border-bottom:0!important}.email-settings-workspace--mailbox .mailbox-activity-scroll strong{color:#0f172a;text-transform:uppercase;font-weight:700;font-size:13px!important}.email-settings-workspace--mailbox .mailbox-activity-scroll p,.email-settings-workspace--mailbox .mailbox-activity-scroll time{color:#64748b!important;margin-top:2px!important;font-size:11px!important}.email-settings-workspace--mailbox .email-review-section{background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:20px;box-shadow:0 4px 3px #0f172a05}.email-settings-workspace--mailbox .email-review-header h3{color:#0f172a;font-size:15px;font-weight:700}.email-settings-workspace--mailbox .email-review-header p{font-size:13px}.email-settings-workspace--mailbox .email-review-table-scroll{border-color:#e2e8f0;border-radius:8px;margin-top:16px}.email-settings-workspace--mailbox .email-review-table th{color:#64748b;background:#f5f7fa;padding:10px 12px;font-size:11px;font-weight:700}.email-settings-workspace--mailbox .email-review-table td{padding:12px;font-size:12px}@media (min-width:1280px){.admin-app-shell-layout:has(.email-settings-workspace--mailbox) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;background:#f5f7fa!important;border:0!important;padding:0!important}}@media (max-width:1180px){.email-form-grid--outgoing{grid-template-columns:minmax(0,1fr)}.email-settings-workspace--mailbox .email-account-list-head,.email-settings-workspace--mailbox .email-account-row{min-width:860px}.email-settings-workspace--mailbox .email-account-list{overflow-x:auto}}@media (max-width:780px){.email-settings-workspace--mailbox .email-settings-titlebar{padding:20px 18px 0}.email-settings-workspace--mailbox .email-settings-titlebar h2{font-size:20px}.email-settings-workspace--mailbox .email-settings-content{gap:20px;padding:20px 18px 24px}.email-settings-workspace--mailbox .email-settings-workspace>aside{display:initial}.email-settings-subnav{gap:18px}.email-settings-workspace--mailbox .email-mailbox-section--incoming,.email-settings-workspace--mailbox .email-config-card,.email-settings-workspace--mailbox .email-review-section{padding:16px!important}}.email-settings-workspace--mailbox .email-account-list-head,.email-settings-workspace--mailbox .email-account-row{grid-template-columns:minmax(250px,1fr) minmax(260px,1fr) minmax(140px,.55fr) 136px}.email-settings-workspace--mailbox .email-account-actions{justify-content:flex-end;gap:16px;width:136px}.email-settings-workspace--mailbox .email-account-actions .email-icon-action,.email-settings-workspace--mailbox .email-review-actions .email-icon-action{color:#64748b;width:20px;min-width:20px;height:20px;box-shadow:none;background:0 0;border:0;border-radius:4px}.email-settings-workspace--mailbox .email-account-actions .email-icon-action svg,.email-settings-workspace--mailbox .email-review-actions .email-icon-action svg{width:16px;height:16px}.email-settings-workspace--mailbox .email-account-actions .email-icon-action:hover,.email-settings-workspace--mailbox .email-account-actions .email-icon-action:focus-visible,.email-settings-workspace--mailbox .email-review-actions .email-icon-action:hover,.email-settings-workspace--mailbox .email-review-actions .email-icon-action:focus-visible{color:#0d9488;background:#0d948814;border:0}.email-settings-workspace--mailbox .email-account-actions .email-icon-action.is-warning{color:#64748b;background:0 0;border:0}.email-settings-workspace--mailbox .email-account-actions .email-icon-action.is-danger,.email-settings-workspace--mailbox .email-review-actions .email-icon-action.is-danger{color:#ef4444;background:0 0;border:0}.email-settings-workspace--mailbox .email-form-actions{justify-content:flex-end;align-items:flex-start;gap:12px;width:100%}.email-settings-workspace--mailbox .email-form-grid--outgoing .email-form-actions{border-top:1px solid #e2e8f0;padding-top:12px}.email-settings-workspace--mailbox .email-button{white-space:nowrap;min-height:38px!important;box-shadow:none!important;border-radius:8px!important;justify-content:center!important;align-items:center!important;padding:9px 16px!important;font-size:13px!important;font-weight:600!important;line-height:18px!important;display:inline-flex!important}.email-settings-workspace--mailbox .email-button--secondary,.email-settings-workspace--mailbox .email-form-actions .email-button--secondary{color:#0d9488!important;background:#fff!important;border:1px solid #0d9488!important}.email-settings-workspace--mailbox .email-button--secondary:hover:not(:disabled),.email-settings-workspace--mailbox .email-form-actions .email-button--secondary:hover:not(:disabled){color:#0f766e!important;background:#0d94880f!important}.email-settings-workspace--mailbox .email-button--primary,.email-settings-workspace--mailbox .email-form-actions .email-button--primary{color:#fff!important;background:#0d9488!important;border:1px solid #0d9488!important}.email-settings-workspace--mailbox .email-button--primary:hover:not(:disabled),.email-settings-workspace--mailbox .email-form-actions .email-button--primary:hover:not(:disabled){background:#0f766e!important;border-color:#0f766e!important}.email-settings-workspace--mailbox .email-button:disabled{cursor:not-allowed;opacity:.45!important}.email-settings-workspace--mailbox .email-outgoing-summary>div:first-child{align-items:center!important}.email-settings-workspace--mailbox .email-outgoing-summary-meta{flex:none;justify-content:flex-end;align-items:center;gap:16px;margin-left:auto;display:flex}.email-settings-workspace--mailbox .email-smtp-test-button{min-height:34px;font-weight:600;color:#0d9488!important;background:#fff!important;border:1px solid #0d9488!important;padding:8px 14px!important;font-size:13px!important}.email-settings-workspace--mailbox .email-smtp-test-button:hover:not(:disabled){color:#0f766e!important;background:#0d94880f!important}.email-settings-workspace--mailbox .email-smtp-test-button svg,.email-settings-workspace--mailbox .email-send-test-button svg,.email-settings-workspace--mailbox .email-sync-button svg{width:14px;height:14px}.email-settings-workspace--mailbox .email-send-test-button{width:100%}.email-settings-workspace--mailbox .email-mailbox-toolbar>form{flex:none;margin-left:auto}@media (max-width:780px){.email-settings-workspace--mailbox .email-form-actions{align-items:stretch}.email-settings-workspace--mailbox .email-form-actions .email-button{flex:210px}.email-settings-workspace--mailbox .email-outgoing-summary-meta{justify-content:flex-start;width:100%;margin-left:54px}}.blocked-sender-workspace .blocked-sender-titlebar{align-items:center;display:flex}.blocked-sender-workspace .blocked-sender-admin-badge{color:#0f766e;background:#ecfdf5e6;border-color:#0d94883d;min-height:30px;margin-left:auto;padding:6px 10px;font-size:12px;font-weight:600}.blocked-sender-workspace .blocked-sender-content{gap:24px}.blocked-sender-workspace .blocked-sender-overview{background:#0d94880b;border-color:#0d94883d;min-height:88px;padding:18px 20px;box-shadow:0 4px 3px #0f172a04}.blocked-sender-workspace .blocked-sender-overview>div:first-child{gap:14px}.blocked-sender-workspace .blocked-sender-overview-icon,.blocked-sender-workspace .blocked-sender-card-heading>span{color:#0d9488;background:#0d948814;border-radius:9px;flex-basis:40px;width:40px;height:40px}.blocked-sender-workspace .blocked-sender-overview strong,.blocked-sender-workspace .blocked-sender-card-heading h3,.blocked-sender-workspace .blocked-sender-section-heading h3{color:#0f172a;font-size:15px;font-weight:700}.blocked-sender-workspace .blocked-sender-overview p,.blocked-sender-workspace .blocked-sender-card-heading p,.blocked-sender-workspace .blocked-sender-section-heading p,.blocked-sender-workspace .blocked-senders-form>p,.blocked-sender-workspace .blocked-sender-import-form>p{color:#64748b;font-size:12px;line-height:1.5}.blocked-sender-workspace .blocked-sender-count-card{border-left-color:#0d948833;min-width:124px;padding-left:22px}.blocked-sender-workspace .blocked-sender-count-card strong{color:#0f766e;font-size:24px;font-weight:700}.blocked-sender-workspace .blocked-sender-count-card span{font-size:11px;font-weight:500}.blocked-sender-workspace .blocked-sender-entry-grid{gap:16px}.blocked-sender-workspace .blocked-sender-entry-card,.blocked-sender-workspace .blocked-sender-table-section{border-color:#e2e8f0;border-radius:12px;box-shadow:0 4px 3px #0f172a05}.blocked-sender-workspace .blocked-sender-entry-card{padding:20px}.blocked-sender-workspace .blocked-sender-card-heading{border-bottom-color:#e2e8f0;gap:12px;padding-bottom:16px}.blocked-sender-workspace .blocked-senders-form,.blocked-sender-workspace .blocked-sender-import-form{gap:10px;padding-top:16px}.blocked-sender-workspace .blocked-senders-form label{color:#0f172a;font-size:12px;font-weight:600}.blocked-sender-workspace .blocked-sender-chips-container,.blocked-sender-workspace .blocked-sender-search,.blocked-sender-workspace .blocked-sender-icon-btn{border-color:#dbe3ec}.blocked-sender-workspace .blocked-sender-chips-container{border-radius:8px;min-height:116px}.blocked-sender-workspace .blocked-sender-chips-container:focus-within,.blocked-sender-workspace .blocked-sender-search:focus-within,.blocked-sender-workspace .blocked-sender-file-picker:focus-within{border-color:#0d9488;outline-color:#0d94881f;box-shadow:0 0 0 3px #0d94881f}.blocked-sender-workspace .blocked-sender-primary-button,.blocked-sender-workspace .blocked-sender-secondary-button{border-radius:8px;min-height:36px;padding:8px 14px;font-size:12px;font-weight:600}.blocked-sender-workspace .blocked-sender-primary-button{background:#0d9488;border-color:#0d9488}.blocked-sender-workspace .blocked-sender-primary-button:hover:not(:disabled){background:#0f766e;border-color:#0f766e}.blocked-sender-workspace .blocked-sender-secondary-button{color:#0f766e;background:#fff;border-color:#0d948847}.blocked-sender-workspace .blocked-sender-secondary-button:hover:not(:disabled){background:#0d94880f;border-color:#0d9488}.blocked-sender-workspace .blocked-sender-primary-button:disabled,.blocked-sender-workspace .blocked-sender-secondary-button:disabled{cursor:not-allowed;opacity:.45}.blocked-sender-workspace .blocked-sender-template-bar{background:#0d94880b;border-color:#0d948833;margin-top:12px;padding:10px 12px}.blocked-sender-workspace .blocked-sender-template-label{color:#334155;font-weight:500}.blocked-sender-workspace .blocked-sender-guide-toggle{color:#0f766e;font-weight:500}.blocked-sender-workspace .blocked-sender-template-button{min-height:32px;padding:6px 10px;font-weight:600}.blocked-sender-workspace .blocked-sender-template-button.primary{background:#0d9488;border-color:#0d9488}.blocked-sender-workspace .blocked-sender-template-button.primary:hover{background:#0f766e;border-color:#0f766e}.blocked-sender-workspace .blocked-sender-template-button.secondary{color:#0f766e;border-color:#0d948847}.blocked-sender-workspace .blocked-sender-template-button.secondary:hover{background:#0d94880f;border-color:#0d9488}.blocked-sender-workspace .blocked-sender-file-picker{color:#0d9488;background:#0d948806;border-color:#0d94886b;border-radius:8px;min-height:116px}.blocked-sender-workspace .blocked-sender-file-picker:hover{background:#0d94880e;border-color:#0d9488}.blocked-sender-workspace .blocked-sender-section-header{border-bottom-color:#e2e8f0;padding:16px 20px}.blocked-sender-workspace .blocked-sender-export-group{height:34px;box-shadow:none;border-color:#dbe3ec}.blocked-sender-workspace .blocked-sender-export-btn{color:#0f766e;font-weight:600}.blocked-sender-workspace .blocked-sender-export-btn:hover,.blocked-sender-workspace .blocked-sender-export-btn.text-only:hover{color:#0f766e;background:#0d94880f}.blocked-sender-workspace .blocked-sender-table-toolbar{background:#fff;border-bottom-color:#e2e8f0;min-height:56px;padding:10px 20px}.blocked-sender-workspace .blocked-sender-search{border-radius:8px;width:min(100%,340px);height:34px}.blocked-sender-workspace .blocked-sender-table th{color:#64748b;background:#f5f7fa;padding:11px 20px;font-weight:700}.blocked-sender-workspace .blocked-sender-table td{color:#475569;border-top-color:#e8edf3;padding:12px 20px;font-size:12px}.blocked-sender-workspace .blocked-sender-email-cell strong{color:#0f172a;font-weight:600}.blocked-sender-workspace .blocked-sender-domain-pill{color:#2563eb;font-weight:500}.blocked-sender-workspace .blocked-sender-status{font-weight:500}.blocked-sender-workspace .blocked-sender-action-column{width:72px}.blocked-sender-workspace .blocked-sender-allow-button{color:#ef4444;background:#fff;border-color:#fecaca;border-radius:8px;width:32px;min-height:32px;padding:0;font-size:0}.blocked-sender-workspace .blocked-sender-allow-button:hover{background:#fef2f2;border-color:#fca5a5}@media (max-width:1100px){.blocked-sender-workspace .blocked-sender-entry-grid{grid-template-columns:1fr}}@media (max-width:720px){.blocked-sender-workspace .blocked-sender-titlebar{flex-wrap:wrap}.blocked-sender-workspace .blocked-sender-admin-badge{margin-left:60px}.blocked-sender-workspace .blocked-sender-count-card{border-top-color:#0d948833}}.category-overview-workspace{color:#0f172a;box-shadow:none;background:#f5f7fa;border:0;border-radius:0;gap:24px;padding:24px;display:grid;overflow:visible}.category-overview-workspace .category-workspace-header{background:0 0;border:0;min-height:40px;padding:0}.category-overview-workspace .category-workspace-heading{gap:0}.category-overview-workspace .category-workspace-icon{display:none}.category-overview-workspace .category-workspace-heading h2{color:#0f172a;letter-spacing:-.03em;font-size:24px;font-weight:700;line-height:1.2}.category-overview-workspace .category-workspace-heading p{color:#64748b;margin-top:4px;font-size:13px}.category-overview-workspace .category-workspace-stats{gap:12px}.category-overview-workspace .category-workspace-stats>span{color:#64748b;background:#fff;border-color:#e2e8f0;border-radius:8px;min-height:34px;padding:8px 12px;font-size:12px}.category-overview-workspace .category-workspace-stats strong{color:#0f172a;font-weight:600}.category-overview-workspace .category-new-service-button{background:#0d9488;border-color:#0d9488;border-radius:8px;min-height:34px;padding:8px 14px;font-size:12px;font-weight:600;box-shadow:0 1px 2px #0f172a14}.category-overview-workspace .category-new-service-button:hover,.category-overview-workspace .category-new-service-button:focus-visible{background:#0f766e;border-color:#0f766e}.category-overview-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;display:grid}.category-overview-metric{background:#fff;border:1px solid #e2e8f0;border-radius:12px;justify-content:space-between;align-items:flex-start;gap:16px;min-width:0;min-height:116px;padding:16px;display:flex;box-shadow:0 4px 3px #0f172a05}.category-overview-metric>div{gap:0;min-width:0;display:grid}.category-overview-metric p,.category-overview-metric strong,.category-overview-metric small{margin:0}.category-overview-metric p{color:#64748b;font-size:13px;font-weight:500;line-height:1.35}.category-overview-metric strong{color:#0f172a;font-variant-numeric:tabular-nums;margin:8px 0;font-size:24px;font-weight:700;line-height:1}.category-overview-metric small{color:#94a3b8;font-size:11px;line-height:1.35}.category-overview-metric>span{border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.category-overview-metric>span.is-teal{color:#0f766e;background:#ccfbf1}.category-overview-metric>span.is-blue{color:#2563eb;background:#dbeafe}.category-overview-metric>span.is-violet{color:#7c3aed;background:#ede9fe}.category-overview-metric>span.is-green{color:#16a34a;background:#dcfce7}.category-overview-workspace .category-editor-grid,.category-overview-workspace .sub-service-manager,.category-overview-workspace .category-directory{background:#fff;border:1px solid #e2e8f0;border-radius:12px;overflow:hidden;box-shadow:0 4px 3px #0f172a05}.category-overview-workspace .category-editor-grid,.category-overview-workspace .sub-service-manager{border-bottom:1px solid #e2e8f0}.category-overview-workspace .category-editor-form{padding:20px}.category-overview-workspace .category-editor-form.is-active{background:#fff;box-shadow:inset 0 3px #0d9488}.category-overview-workspace .category-editor-title>span{color:#0f766e;background:#f0fdfa;border-color:#ccfbf1}.category-overview-workspace .category-editor-title h3,.category-overview-workspace .sub-service-manager-header h3,.category-overview-workspace .category-directory-header h3{color:#0f172a;font-weight:700}.category-overview-workspace .category-submit-button{background:#0d9488;border-color:#0d9488;font-weight:600}.category-overview-workspace .category-submit-button:hover:not(:disabled){background:#0f766e;border-color:#0f766e}.category-overview-workspace .sub-service-manager{background:#fff;padding:20px}.category-overview-workspace .sub-service-form,.category-overview-workspace .sub-service-list{background:#f8fafc;border-color:#e2e8f0}.category-overview-workspace .category-directory-header{background:#fff;border:0;min-height:74px;padding:16px 20px}.category-overview-workspace .category-directory-header h3{font-size:15px}.category-overview-workspace .category-directory-header p{margin-top:4px;font-size:12px}.category-overview-workspace .table-directory-search{flex-basis:340px;width:min(340px,100%)}.category-overview-workspace .table-directory-search input{border-color:#e2e8f0;height:34px;min-height:34px;padding-top:7px;padding-bottom:7px;font-size:12px}.category-overview-workspace .category-directory-actions>span{background:#f1f5f9;border:0;border-radius:6px;min-height:28px;padding:6px 10px;font-size:11px}.category-overview-workspace .category-directory-actions .table-refresh-button{width:34px;min-width:34px;height:34px;min-height:34px;box-shadow:none;border-color:#e2e8f0;border-radius:8px}.category-overview-workspace .category-table-wrap{border-top-color:#e2e8f0}.category-overview-workspace .category-table th{color:#64748b;letter-spacing:0;background:#f5f7fa;border-bottom-color:#e2e8f0;height:38px;padding:10px 20px;font-size:11px;font-weight:600;position:static}.category-overview-workspace .category-table td{color:#475569;border-bottom-color:#e8edf3;height:64px;padding:10px 20px;font-size:12px}.category-overview-workspace .category-table tbody tr:last-child td{border-bottom:0}.category-overview-workspace .category-table tbody tr:hover{background:#f8fafc}.category-overview-workspace .category-table tbody tr.is-selected{background:#f0fdfa;box-shadow:inset 3px 0 #0d9488}.category-overview-workspace .category-name-cell>span{color:#0f766e;background:#ccfbf1;border-radius:8px;flex-basis:36px;width:36px;height:36px;font-weight:600}.category-overview-workspace .category-name-cell strong{color:#0f172a;font-size:13px;font-weight:600}.category-overview-workspace .category-name-cell small{color:#94a3b8;font-size:11px}.category-overview-workspace .category-ticket-count{color:#475569;background:#f1f5f9;min-width:32px;height:24px;font-size:11px;font-weight:600}.category-overview-workspace .category-manage-action{color:#0f766e;background:#f0fdfa;border-color:#99f6e4;min-height:32px;padding:6px 10px;font-size:11px;font-weight:600}.category-overview-workspace .category-manage-action:hover,.category-overview-workspace .category-manage-action:focus-visible{color:#115e59;background:#ccfbf1;border-color:#5eead4}.category-empty-state{color:#94a3b8;text-align:center;align-content:center;place-items:center;gap:6px;min-height:150px;display:grid}.category-empty-state>span{color:#0f766e;background:#f0fdfa;border-radius:10px;place-items:center;width:38px;height:38px;margin-bottom:2px;display:grid}.category-empty-state strong{color:#334155;font-size:13px}.category-empty-state small{font-size:11px}@media (min-width:1280px){.admin-app-shell-layout:has(.category-overview-workspace) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;background:#f5f7fa!important;border:0!important;padding:0!important}}@media (max-width:1100px){.category-overview-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.category-overview-workspace .category-directory-header{flex-direction:column;align-items:flex-start}.category-overview-workspace .table-directory-toolbar{justify-content:space-between;width:100%}}@media (max-width:720px){.category-overview-workspace{gap:18px;padding:16px}.category-overview-workspace .category-workspace-header{flex-direction:column;align-items:flex-start}.category-overview-workspace .category-workspace-stats,.category-overview-workspace .category-new-service-button{width:100%}.category-overview-workspace .category-workspace-stats>span{text-align:center;flex:1}.category-overview-metrics{grid-template-columns:1fr}.category-overview-workspace .table-directory-toolbar{flex-direction:column;align-items:stretch}.category-overview-workspace .table-directory-search{flex-basis:auto;width:100%}.category-overview-workspace .category-directory-actions{justify-content:space-between}.category-overview-workspace .category-table-wrap{overflow-x:auto}.category-overview-workspace .category-table{min-width:720px}}.notifications-workspace{color:#0f172a;background:#f5f7fa;gap:24px;width:100%;padding:24px;display:grid}.notifications-workspace-header,.notifications-workspace-actions,.notifications-control-bar,.notifications-filter-tabs,.notifications-feed-heading,.notifications-feed-topline,.notifications-feed-title,.notifications-feed-meta,.notifications-feed-footer{align-items:center;display:flex}.notifications-workspace-header{justify-content:space-between;gap:20px;min-height:40px}.notifications-workspace-heading h2,.notifications-workspace-heading p,.notifications-feed-heading h3,.notifications-feed-heading p,.notifications-feed-item p{margin:0}.notifications-workspace-heading h2{color:#0f172a;letter-spacing:-.03em;font-size:24px;font-weight:700;line-height:1.2}.notifications-workspace-heading p{color:#64748b;align-items:center;gap:6px;margin-top:4px;font-size:13px;display:flex}.notifications-workspace-actions{gap:10px}.notifications-live-status,.notifications-read-all{white-space:nowrap;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:34px;padding:7px 12px;font-size:12px;font-weight:600;display:inline-flex}.notifications-live-status{color:#15803d;background:#f0fdf4;border:1px solid #bbf7d0}.notifications-live-status i{background:#22c55e;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 4px #22c55e1f}.notifications-read-all{color:#fff;cursor:pointer;background:#0d9488;border:1px solid #0d9488;transition:background .14s,border-color .14s}.notifications-read-all:hover,.notifications-read-all:focus-visible{background:#0f766e;border-color:#0f766e;outline:none}.notifications-read-all span{color:#0f766e;background:#fff;border-radius:999px;place-items:center;min-width:18px;height:18px;padding:0 5px;font-size:10px;display:grid}.notifications-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;display:grid}.notifications-metric-card{color:#0f172a;text-align:left;cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:12px;justify-content:space-between;align-items:flex-start;gap:16px;min-width:0;min-height:116px;padding:16px;transition:border-color .14s,box-shadow .14s,transform .14s;display:flex;box-shadow:0 4px 3px #0f172a05}.notifications-metric-card:hover{border-color:#cbd5e1;transform:translateY(-1px);box-shadow:0 8px 18px #0f172a0f}.notifications-metric-card:focus-visible{outline-offset:2px;outline:3px solid #0d948829}.notifications-metric-card.is-active{border-color:#5eead4;box-shadow:inset 0 0 0 1px #5eead4,0 4px 3px #0f172a05}.notifications-metric-copy{min-width:0;display:grid}.notifications-metric-copy small,.notifications-metric-copy strong,.notifications-metric-copy em{font-style:normal;display:block}.notifications-metric-copy small{color:#64748b;font-size:13px;font-weight:500;line-height:1.35}.notifications-metric-copy strong{color:#0f172a;letter-spacing:-.02em;font-variant-numeric:tabular-nums;margin:8px 0;font-size:24px;font-weight:700;line-height:1}.notifications-metric-copy em{color:#94a3b8;font-size:11px;line-height:1.35}.notifications-metric-icon{border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.notifications-metric-card.is-blue .notifications-metric-icon{color:#0284c7;background:#e0f2fe}.notifications-metric-card.is-amber .notifications-metric-icon{color:#b45309;background:#fef3c7}.notifications-metric-card.is-teal .notifications-metric-icon{color:#0f766e;background:#ccfbf1}.notifications-metric-card.is-violet .notifications-metric-icon{color:#7c3aed;background:#ede9fe}.notifications-feed-panel{background:#fff;border:1px solid #e2e8f0;border-radius:12px;overflow:hidden;box-shadow:0 4px 3px #0f172a05}.notifications-control-bar{border-bottom:1px solid #e2e8f0;justify-content:space-between;gap:16px;min-height:62px;padding:12px 16px}.notifications-filter-tabs{gap:4px}.notifications-filter-tabs button{color:#64748b;cursor:pointer;white-space:nowrap;background:0 0;border:1px solid #0000;border-radius:7px;align-items:center;gap:7px;min-height:32px;padding:6px 10px;font-size:12px;font-weight:500;display:inline-flex}.notifications-filter-tabs button:hover{color:#334155;background:#f8fafc}.notifications-filter-tabs button.is-active{color:#0f766e;background:#f0fdfa;border-color:#99f6e4}.notifications-filter-tabs button span{color:#64748b;background:#f1f5f9;border-radius:999px;place-items:center;min-width:20px;height:18px;padding:0 5px;font-size:10px;display:grid}.notifications-filter-tabs button.is-active span{color:#0f766e;background:#ccfbf1}.notifications-search{color:#94a3b8;align-items:center;width:min(330px,100%);min-width:240px;display:flex;position:relative}.notifications-search>svg{pointer-events:none;position:absolute;left:11px}.notifications-search input{color:#0f172a;background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;outline:none;width:100%;height:34px;padding:7px 34px 7px 35px;font-size:12px;transition:background .14s,border-color .14s,box-shadow .14s}.notifications-search input:focus{background:#fff;border-color:#5eead4;box-shadow:0 0 0 3px #0d94881a}.notifications-search>button{color:#94a3b8;cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;width:24px;height:24px;padding:0;display:grid;position:absolute;right:7px}.notifications-search>button:hover{color:#475569;background:#e2e8f0}.notifications-feed-heading{border-bottom:1px solid #e8edf3;justify-content:space-between;gap:16px;min-height:64px;padding:14px 20px}.notifications-feed-heading h3{color:#0f172a;font-size:14px;font-weight:700}.notifications-feed-heading p{color:#94a3b8;margin-top:3px;font-size:11px}.notifications-feed-heading>span{color:#64748b;background:#f1f5f9;border-radius:6px;padding:4px 8px;font-size:10px;font-weight:600}.notifications-feed-scroll{overscroll-behavior:contain;scrollbar-gutter:stable;flex-direction:column;height:min(540px,100dvh - 390px);min-height:320px;display:flex;overflow-y:auto}.notifications-feed-item{cursor:pointer;background:#fff;border-bottom:1px solid #e8edf3;border-left:3px solid #0000;align-items:flex-start;gap:14px;padding:15px 20px 15px 16px;transition:background .14s;display:flex;position:relative}.notifications-feed-item:last-child{border-bottom:0}.notifications-feed-item:hover,.notifications-feed-item:focus-visible{background:#f8fafc;outline:none}.notifications-feed-item.is-unread{background:#fbfefd}.notifications-feed-item.is-unread:hover,.notifications-feed-item.is-unread:focus-visible{background:#f0fdfa}.notifications-feed-icon{border:1px solid;border-radius:9px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.notifications-feed-content{flex:1;min-width:0}.notifications-feed-topline{justify-content:space-between;gap:12px}.notifications-feed-title{flex-wrap:wrap;gap:7px;min-width:0}.notifications-feed-title strong{color:#1e293b;font-size:13px;font-weight:600}.notifications-feed-item.is-unread .notifications-feed-title strong{color:#0f172a}.notifications-feed-title>span{border:1px solid;border-radius:6px;padding:2px 7px;font-size:10px;font-weight:500}.notifications-feed-title>i{color:#fff;letter-spacing:.05em;text-transform:uppercase;background:#0d9488;border-radius:4px;padding:2px 6px;font-size:9px;font-style:normal;font-weight:700}.notifications-feed-meta{flex:none;gap:5px}.notifications-feed-meta time{color:#94a3b8;white-space:nowrap;align-items:center;gap:4px;margin-right:4px;font-size:11px;display:inline-flex}.notifications-feed-meta button{color:#64748b;cursor:pointer;background:0 0;border:0;border-radius:7px;place-items:center;width:28px;height:28px;padding:0;display:grid}.notifications-feed-meta button:hover{color:#0f766e;background:#ccfbf1}.notifications-feed-meta button.is-delete:hover{color:#dc2626;background:#fef2f2}.notifications-feed-item p{color:#64748b;text-overflow:ellipsis;white-space:nowrap;max-width:92%;margin-top:5px;font-size:12px;line-height:1.45;overflow:hidden}.notifications-feed-item.is-unread p{color:#475569}.notifications-open-link{color:#0f766e;align-items:center;gap:4px;margin-top:6px;font-size:11px;font-weight:600;display:inline-flex}.notifications-empty-state{color:#94a3b8;text-align:center;align-content:center;place-items:center;gap:8px;min-height:360px;padding:40px 20px;display:grid}.notifications-empty-state>span{color:#0f766e;background:#f0fdfa;border-radius:12px;place-items:center;width:48px;height:48px;margin-bottom:4px;display:grid}.notifications-empty-state strong{color:#0f172a;font-size:14px}.notifications-empty-state p{max-width:360px;margin:0;font-size:12px;line-height:1.5}.notifications-empty-state button{color:#0f766e;cursor:pointer;background:#f0fdfa;border:1px solid #99f6e4;border-radius:7px;margin-top:4px;padding:7px 11px;font-size:11px;font-weight:600}.notifications-feed-footer{color:#94a3b8;background:#f8fafc;border-top:1px solid #e8edf3;justify-content:space-between;gap:12px;min-height:42px;padding:10px 20px;font-size:10px}@media (min-width:1280px){.admin-app-shell-layout:has(.notifications-workspace) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;background:#f5f7fa!important;border:0!important;padding:0!important}}@media (max-width:1100px){.notifications-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.notifications-control-bar{flex-direction:column;align-items:stretch}.notifications-filter-tabs{padding-bottom:2px;overflow-x:auto}.notifications-search{width:100%}}@media (max-width:720px){.notifications-workspace{gap:18px;padding:16px}.notifications-workspace-header{flex-direction:column;align-items:flex-start}.notifications-workspace-actions,.notifications-read-all{width:100%}.notifications-live-status,.notifications-read-all{flex:1}.notifications-metric-grid{grid-template-columns:1fr}.notifications-feed-heading{padding-inline:16px}.notifications-feed-scroll{height:520px}.notifications-feed-item{gap:11px;padding:14px 12px 14px 10px}.notifications-feed-topline{flex-direction:column;align-items:flex-start;gap:6px}.notifications-feed-meta{width:100%}.notifications-feed-item p{white-space:normal;max-width:100%}.notifications-feed-footer{flex-direction:column;align-items:flex-start;padding-inline:16px}}.settings-workspace-overview{color:#0f172a;background:#f5f7fa;grid-template-columns:minmax(0,1fr);gap:24px;padding:24px;overflow:visible}.settings-workspace-overview>*{min-width:0}.settings-titlebar,.settings-section-nav,.settings-account-main,.settings-account-access,.settings-health-card>header,.settings-health-status,.settings-health-metric,.settings-access-progress>div:first-child,.settings-access-progress p,.settings-permission-toolbar,.settings-permission-toolbar-actions,.settings-bulk-action,.settings-permission-module-link,.settings-manage-label,.settings-permission-status,.permission-module-controls,.permission-action-panel-header,.permission-action-row,.permission-toggle-button{align-items:center;display:flex}.settings-titlebar{justify-content:space-between;gap:20px;min-height:40px}.settings-titlebar h2,.settings-titlebar p,.settings-account-card h3,.settings-account-card p,.settings-health-card h3,.settings-health-card p,.settings-permission-toolbar p,.permission-module-summary h3,.permission-module-summary p,.permission-action-panel-header h3,.permission-action-panel-header p,.permission-action-row p{margin:0}.settings-workspace-overview .settings-titlebar h2{color:#0f172a;letter-spacing:-.03em;line-height:1.2;font-size:24px!important;font-weight:700!important}.settings-titlebar>div>p{color:#64748b;margin-top:4px;font-size:13px}.settings-section-nav{background:#fff;border:1px solid #e2e8f0;border-radius:10px;gap:6px;padding:4px}.settings-section-nav a{color:#64748b;white-space:nowrap;border-radius:7px;align-items:center;gap:6px;min-height:30px;padding:6px 9px;font-size:12px;font-weight:600;text-decoration:none;display:inline-flex}.settings-section-nav a:hover,.settings-section-nav a:focus-visible{color:#0f766e;background:#f0fdfa;outline:none}.settings-workspace-overview .settings-overview-grid{grid-template-columns:minmax(280px,320px) minmax(0,1fr);gap:16px}.settings-account-card,.settings-health-card,.settings-workspace-overview .monitor-settings-card,.settings-workspace-overview .settings-section-card{background:#fff;border:1px solid #e2e8f0;border-radius:12px;box-shadow:0 4px 3px #0f172a05}.settings-account-card{align-content:space-between;gap:24px;min-height:190px;padding:20px;display:grid;overflow:hidden}.settings-account-main{gap:13px;min-width:0}.settings-workspace-overview .settings-profile-avatar{color:#fff;background:#0d9488;border-radius:12px;flex:0 0 48px;width:48px;height:48px;font-size:14px;font-weight:700}.settings-account-main>div{min-width:0}.settings-account-main small{color:#94a3b8;letter-spacing:.05em;text-transform:uppercase;font-size:11px;font-weight:600}.settings-account-main h3{color:#0f172a;margin-top:4px;font-size:16px;font-weight:700}.settings-account-main p{color:#64748b;text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:13px;overflow:hidden}.settings-account-access{border-top:1px solid #e8edf3;justify-content:space-between;gap:12px;padding-top:16px}.settings-account-access>span{color:#0f766e;align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.settings-account-access>strong{color:#475569;text-transform:uppercase;background:#f1f5f9;border-radius:6px;padding:4px 8px;font-size:11px;font-weight:700}.settings-health-card{gap:16px;padding:20px;display:grid}.settings-health-card>header{justify-content:space-between;gap:12px}.settings-health-card h3{color:#0f172a;font-size:15px;font-weight:700}.settings-health-card header p{color:#64748b;margin-top:3px;font-size:12px}.settings-health-status{color:#15803d;background:#f0fdf4;border-radius:999px;gap:7px;padding:5px 9px;font-size:11px;font-weight:600}.settings-health-status i{background:#22c55e;border-radius:50%;width:6px;height:6px}.settings-workspace-overview .settings-health-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.settings-workspace-overview .settings-health-metric{background:#f8fafc;border-color:#e8edf3;border-radius:9px;gap:10px;padding:11px}.settings-health-metric>span{border-radius:8px;flex:0 0 30px;place-items:center;width:30px;height:30px;display:grid}.settings-health-metric>span.is-teal{color:#0f766e;background:#ccfbf1}.settings-health-metric>span.is-blue{color:#2563eb;background:#dbeafe}.settings-health-metric>span.is-amber{color:#b45309;background:#fef3c7}.settings-health-metric>span.is-violet{color:#7c3aed;background:#ede9fe}.settings-health-metric>div{min-width:0;display:grid}.settings-health-metric small,.settings-health-metric strong,.settings-health-metric em{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.settings-health-metric small{color:#64748b;font-size:11px;font-weight:600}.settings-health-metric strong{color:#0f172a;margin-top:3px;font-size:18px;font-weight:700}.settings-health-metric em{color:#94a3b8;margin-top:2px;font-size:10px;font-style:normal}.settings-health-metric small,.settings-health-metric em{text-overflow:clip;white-space:normal;line-height:1.25;overflow:visible}.settings-access-progress{gap:7px;display:grid}.settings-access-progress>div:first-child,.settings-access-progress p{justify-content:space-between;gap:12px}.settings-access-progress>div:first-child span,.settings-access-progress>div:first-child strong{font-size:12px;font-weight:600}.settings-access-progress>div:first-child span{color:#475569}.settings-access-progress>div:first-child strong{color:#0f766e}.settings-access-progress-track{background:#e2e8f0;border-radius:999px;height:7px;overflow:hidden}.settings-access-progress-track i{border-radius:inherit;background:linear-gradient(90deg,#14b8a6,#22c55e);height:100%;display:block}.settings-access-progress p{color:#94a3b8;font-size:10px}.settings-workspace-overview .monitor-settings-card{margin:0;padding:20px;scroll-margin-top:20px}.settings-workspace-overview .monitor-settings-header{border-bottom-color:#e8edf3;padding-bottom:16px}.settings-workspace-overview .monitor-settings-icon{background:#0d9488;border-radius:10px;width:40px;height:40px}.settings-workspace-overview .monitor-settings-title-group h3{color:#0f172a;margin:0;font-size:15px;font-weight:700}.settings-workspace-overview .monitor-settings-title-group>div>p{color:#64748b!important;margin-top:4px!important;font-size:12px!important}.settings-workspace-overview .monitor-status-badge,.settings-workspace-overview .monitor-copy-btn,.settings-workspace-overview .monitor-open-btn{font-size:12px;font-weight:600}.settings-workspace-overview .monitor-copy-btn,.settings-workspace-overview .monitor-open-btn{min-height:34px;padding:7px 11px}.settings-workspace-overview .monitor-open-btn{background:#0d9488;border-color:#0d9488}.settings-workspace-overview .monitor-settings-body{grid-template-columns:minmax(0,1.25fr) minmax(320px,.75fr);gap:16px;padding-top:16px;display:grid}.settings-workspace-overview .monitor-password-row{align-items:flex-start}.settings-workspace-overview .monitor-action-group{padding-top:21px}.settings-workspace-overview .monitor-input-group{max-width:none}.settings-workspace-overview .monitor-password-input{border-color:#e2e8f0;height:40px;padding-block:8px}.settings-workspace-overview .monitor-save-btn{background:#0d9488;border-color:#0d9488;height:40px;font-size:12px;font-weight:600}.settings-workspace-overview .monitor-info-banner{border-color:#ccfbf1;border-radius:9px;align-items:flex-start;min-height:100%;margin:0;padding:12px}.settings-workspace-overview .monitor-info-text strong{font-size:12px}.settings-workspace-overview .monitor-info-text p{font-size:11px}.settings-workspace-overview .settings-section-card{scroll-margin-top:20px;padding:20px!important}.settings-workspace-overview .settings-section-card>div:first-child{margin-bottom:16px!important}.settings-workspace-overview .settings-section-card>div:first-child h2{color:#0f172a;letter-spacing:-.01em!important;font-size:15px!important;font-weight:700!important}.settings-workspace-overview .settings-section-card>div:first-child p{color:#64748b!important;font-size:12px!important}.settings-workspace-overview .permission-access-grid{grid-template-columns:minmax(250px,.72fr) minmax(0,1.6fr);gap:12px}.settings-workspace-overview .permission-module-summary,.settings-workspace-overview .permission-action-panel,.settings-workspace-overview .settings-permission-table{border-color:#e2e8f0;border-radius:10px}.settings-workspace-overview .permission-module-summary{background:#f8fafc;padding:16px}.permission-module-icon,.settings-permission-module-icon{color:#fff;background:#94a3b8;border-radius:9px;flex:0 0 40px;place-items:center;width:40px;height:40px;font-size:12px;font-weight:700;display:grid}.permission-module-icon.is-unlocked,.settings-permission-table tr.is-unlocked .settings-permission-module-icon{background:#14b8a6}.permission-module-eyebrow{color:#94a3b8;letter-spacing:.06em;text-transform:uppercase;margin-top:14px;font-size:10px;font-weight:700;display:block}.permission-module-summary h3{color:#0f172a;margin-top:5px;font-size:15px;font-weight:700}.permission-module-summary>p:not(.permission-module-note){color:#64748b;margin-top:5px;font-size:12px;line-height:1.5}.permission-module-controls{gap:8px;margin-top:14px}.permission-module-note{color:#94a3b8;border-top:1px solid #e2e8f0;padding-top:12px;font-size:11px;line-height:1.5;margin-top:14px!important}.settings-permission-status{border-radius:999px;justify-content:center;min-width:74px;min-height:26px;padding:5px 9px;font-size:11px;font-weight:700}.settings-permission-status.is-unlocked{color:#15803d;background:#dcfce7}.settings-permission-status.is-locked{color:#b91c1c;background:#fee2e2}.permission-toggle-button{cursor:pointer;border:1px solid;border-radius:7px;justify-content:center;gap:6px;min-height:30px;padding:6px 9px;font-size:11px;font-weight:600}.permission-toggle-button.is-lock{color:#475569;background:#fff;border-color:#cbd5e1}.permission-toggle-button.is-unlock{color:#0f766e;background:#f0fdfa;border-color:#99f6e4}.permission-toggle-button:disabled,.settings-bulk-action:disabled{opacity:.45;cursor:not-allowed}.permission-action-panel-header{background:#f8fafc;border-bottom:1px solid #e2e8f0;justify-content:space-between;gap:12px;padding:13px 14px}.permission-action-panel-header h3{color:#0f172a;font-size:13px;font-weight:700}.permission-action-panel-header p{color:#64748b;margin-top:3px;font-size:11px}.permission-action-panel-header>span{color:#64748b;white-space:nowrap;background:#e2e8f0;border-radius:6px;padding:4px 7px;font-size:10px;font-weight:600}.permission-action-list{display:grid}.permission-action-list.is-scrollable{scrollbar-gutter:stable;max-height:430px;overflow-y:auto}.permission-action-row{border-bottom:1px solid #e8edf3;grid-template-columns:minmax(0,1fr) auto auto;gap:10px;padding:12px 14px;display:grid}.permission-action-row:last-child{border-bottom:0}.permission-action-row strong{color:#334155;font-size:12px;font-weight:600}.permission-action-row p{color:#94a3b8;margin-top:3px;font-size:11px;line-height:1.4}.permission-action-empty{color:#0f766e;text-align:center;align-content:center;place-items:center;gap:7px;min-height:120px;padding:20px;display:grid}.permission-action-empty p{color:#64748b;max-width:330px;margin:0;font-size:11px}.settings-permission-toolbar{justify-content:space-between;gap:14px;margin-bottom:14px}.settings-permission-toolbar>p{color:#64748b;font-size:12px}.settings-permission-toolbar-actions{gap:7px}.settings-bulk-action{cursor:pointer;border:1px solid;border-radius:8px;justify-content:center;gap:6px;min-height:34px;padding:7px 10px;font-size:11px;font-weight:600}.settings-bulk-action.is-unlock{color:#fff;background:#0d9488;border-color:#0d9488}.settings-bulk-action.is-lock{color:#475569;background:#fff;border-color:#cbd5e1}.settings-workspace-overview .settings-permission-table{overflow:hidden}.settings-workspace-overview .settings-permission-table table{border-collapse:collapse;table-layout:fixed;width:100%}.settings-workspace-overview .settings-permission-table th{color:#64748b;text-align:left;text-transform:uppercase;background:#f5f7fa;border-bottom:1px solid #e2e8f0;height:38px;padding:9px 14px;font-size:11px;font-weight:600}.settings-permission-table-scroll{max-height:430px;overflow:hidden auto}.settings-workspace-overview .settings-permission-table td{color:#475569;vertical-align:middle;border-bottom:1px solid #e8edf3;height:68px;padding:9px 14px}.settings-workspace-overview .settings-permission-table tbody tr:last-child td{border-bottom:0}.settings-workspace-overview .settings-permission-table tbody tr:hover{background:#f8fafc}.settings-workspace-overview .settings-permission-table input[type=checkbox]{accent-color:#0d9488;width:17px;height:17px}.settings-permission-module-link{min-width:0;color:inherit;gap:11px;text-decoration:none}.settings-permission-module-link>div{flex:1;min-width:0;display:grid}.settings-permission-module-link strong{color:#0f172a;font-size:13px;font-weight:600}.settings-permission-module-link small{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:11px;overflow:hidden}.settings-manage-label{color:#0f766e;flex:none;gap:3px;font-size:11px;font-weight:600}@media (min-width:1280px){.admin-app-shell-layout:has(.settings-workspace-overview) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;background:#f5f7fa!important;border:0!important;padding:0!important}}@media (max-width:1100px){.settings-titlebar{flex-direction:column;align-items:flex-start}.settings-section-nav{width:100%;overflow-x:auto}.settings-workspace-overview .settings-overview-grid,.settings-workspace-overview .permission-access-grid,.settings-workspace-overview .monitor-settings-body{grid-template-columns:1fr}.settings-workspace-overview .settings-health-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:720px){.settings-workspace-overview{gap:18px;padding:16px}.settings-section-nav a{flex:none}.settings-workspace-overview .settings-health-grid{grid-template-columns:1fr}.settings-workspace-overview .monitor-settings-card,.settings-workspace-overview .settings-section-card,.settings-account-card,.settings-health-card{padding:16px!important}.settings-workspace-overview .monitor-settings-header,.settings-permission-toolbar{flex-direction:column;align-items:stretch}.settings-workspace-overview .monitor-settings-title-group>div,.settings-workspace-overview .monitor-settings-title-group>div>div{width:100%;min-width:0}.settings-workspace-overview .monitor-settings-title-group>div>div{flex-direction:column;align-items:flex-start!important;gap:6px!important}.settings-workspace-overview .monitor-settings-title-group{align-items:flex-start}.settings-workspace-overview .monitor-settings-quick-actions,.settings-permission-toolbar-actions{width:100%}.settings-workspace-overview .monitor-settings-quick-actions{flex-direction:column;align-items:stretch}.settings-workspace-overview .monitor-copy-btn,.settings-workspace-overview .monitor-open-btn,.settings-bulk-action{flex:1}.settings-workspace-overview .monitor-copy-btn,.settings-workspace-overview .monitor-open-btn,.settings-workspace-overview .monitor-password-row,.settings-workspace-overview .monitor-action-group,.settings-workspace-overview .monitor-save-btn{width:100%}.settings-workspace-overview .monitor-action-group{padding-top:0}.permission-action-row{grid-template-columns:1fr auto}.permission-action-row>div:first-child{grid-column:1/-1}.settings-workspace-overview .settings-permission-table{overflow:hidden}.settings-workspace-overview .settings-permission-table>table:first-child{display:none}.settings-permission-table-scroll{max-height:520px;overflow-x:hidden}.settings-workspace-overview .settings-permission-table-scroll table,.settings-workspace-overview .settings-permission-table-scroll tbody{min-width:0;display:block}.settings-workspace-overview .settings-permission-table-scroll colgroup{display:none}.settings-workspace-overview .settings-permission-table-scroll tr{grid-template-columns:32px minmax(0,1fr) auto;align-items:center;display:grid}.settings-workspace-overview .settings-permission-table-scroll td{height:auto;padding:10px 6px;width:auto!important}.settings-workspace-overview .settings-permission-table-scroll td:first-child{padding-left:12px}.settings-workspace-overview .settings-permission-table-scroll td:last-child{padding-right:12px}.settings-workspace-overview .settings-permission-module-icon{flex-basis:36px;width:36px;height:36px}.settings-permission-module-link{gap:8px}.settings-permission-module-link small{max-width:150px}.settings-manage-label{display:none}}.analytics-overview-workspace{grid-template-columns:minmax(0,1fr)}.analytics-overview-header,.analytics-overview-actions,.analytics-summary-card{align-items:center;display:flex}.analytics-overview-header{justify-content:space-between;gap:20px}.analytics-overview-actions{gap:8px}.analytics-overview-actions>span{color:#64748b;background:#fff;border:1px solid #e2e8f0;border-radius:8px;align-items:center;min-height:34px;padding:7px 11px;font-size:12px;font-weight:600;display:inline-flex}.analytics-overview-actions .table-refresh-button{width:34px;min-width:34px;height:34px;min-height:34px;box-shadow:none;border-color:#e2e8f0;border-radius:8px}.analytics-overview-workspace .analytics-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.analytics-overview-workspace .analytics-summary-card{justify-content:space-between;gap:16px;min-width:0}.analytics-summary-card>div{min-width:0;display:grid}.analytics-overview-workspace .analytics-summary-card p,.analytics-overview-workspace .analytics-summary-card strong,.analytics-overview-workspace .analytics-summary-card small{margin:0}.analytics-overview-workspace .analytics-summary-card p{line-height:1.35;color:#64748b!important;font-size:13px!important;font-weight:500!important}.analytics-overview-workspace .analytics-summary-card strong{color:#0f172a;letter-spacing:-.02em;font-variant-numeric:tabular-nums;margin:8px 0;font-size:24px;font-weight:700;line-height:1}.analytics-overview-workspace .analytics-summary-card small{color:#94a3b8;font-size:11px;line-height:1.35}.analytics-summary-icon{border-radius:8px;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.analytics-summary-icon.is-blue{color:#2563eb;background:#dbeafe}.analytics-summary-icon.is-teal{color:#0f766e;background:#ccfbf1}.analytics-summary-icon.is-green{color:#16a34a;background:#dcfce7}.analytics-summary-icon.is-amber{color:#b45309;background:#fef3c7}.analytics-overview-workspace .analytics-category-panel{border-color:#e2e8f0;border-radius:12px;box-shadow:0 4px 3px #0f172a05}.analytics-overview-workspace .analytics-category-header{background:#fff;border-bottom-color:#e2e8f0;min-height:70px;padding:14px 20px}.analytics-overview-workspace .analytics-category-heading{gap:0}.analytics-overview-workspace .analytics-category-heading>span{display:none}.analytics-overview-workspace .analytics-category-heading h2{color:#0f172a;font-size:15px;font-weight:700}.analytics-overview-workspace .analytics-category-heading p{margin-top:4px;font-size:12px}.analytics-overview-workspace .analytics-category-actions>span{color:#64748b;background:#f1f5f9;border:0;border-radius:6px;padding:5px 9px;font-size:11px;font-weight:600}.analytics-overview-workspace .analytics-category-actions .table-refresh-button{width:34px;min-width:34px;height:34px;min-height:34px;box-shadow:none;border-color:#e2e8f0;border-radius:8px}.analytics-overview-workspace .analytics-category-table th{letter-spacing:0;background:#f5f7fa;border-bottom-color:#e2e8f0;height:38px;padding:9px 20px;font-size:11px;font-weight:600;position:static}.analytics-overview-workspace .analytics-category-table th:first-child{width:36%}.analytics-overview-workspace .analytics-category-table th:nth-child(2){width:34%}.analytics-overview-workspace .analytics-category-table th:nth-child(3){width:14%}.analytics-overview-workspace .analytics-category-table th:nth-child(4){width:16%}.analytics-overview-workspace .analytics-category-table td{border-bottom-color:#e8edf3;height:62px;padding:10px 20px;font-size:12px}.analytics-overview-workspace .analytics-category-table tbody tr:last-child td{border-bottom:0}.analytics-overview-workspace .analytics-category-table tbody tr:hover{background:#f8fafc;box-shadow:inset 3px 0 #0d9488}.analytics-overview-workspace .analytics-category-name{color:#0f172a;font-size:13px;font-weight:600}.analytics-overview-workspace .analytics-category-name i{color:#0f766e;background:#ccfbf1;flex-basis:34px;width:34px;height:34px;font-weight:600}.analytics-overview-workspace .analytics-routing-queue{color:#64748b;font-size:12px}.analytics-overview-workspace .analytics-routing-queue.is-mapped i{background:#22c55e}.analytics-overview-workspace .analytics-routing-queue.is-unmapped{color:#b45309}.analytics-overview-workspace .analytics-routing-queue.is-unmapped i{background:#f59e0b}.analytics-overview-workspace .analytics-ticket-count{color:#475569;background:#f1f5f9;min-width:34px;height:24px;font-size:11px;font-weight:600}.analytics-overview-workspace .analytics-ticket-count.is-open{color:#b45309;background:#fef3c7}@media (max-width:1100px){.analytics-overview-workspace .analytics-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:720px){.analytics-overview-header{flex-direction:column;align-items:flex-start}.analytics-overview-actions{width:100%}.analytics-overview-actions>span{flex:1;justify-content:center}.analytics-overview-workspace .analytics-summary-grid{grid-template-columns:1fr}.analytics-overview-workspace .analytics-category-scroll{overflow-x:auto}.analytics-overview-workspace .analytics-category-table{min-width:680px}}.reports-workspace .reports-active-filter-customer{color:#0f766e;background:#f0fdfa;border-color:#99f6e4}.reports-workspace .reports-customer-filter{color:#004050;background-color:#f8fdfd;border-color:#b9d9dc;min-width:190px}.reports-workspace .reports-summary-grid.customer-report-summary{grid-template-columns:repeat(6,minmax(0,1fr))}.reports-workspace .customer-report-avatar,.reports-workspace .customer-report-eyebrow,.reports-workspace .customer-report-identity h2,.reports-workspace .customer-report-profile-facts strong,.reports-workspace .customer-report-health h2,.reports-workspace .customer-report-health-heading>strong,.reports-workspace .customer-report-attention-grid strong,.reports-workspace .customer-ticket-total,.reports-workspace .customer-ticket-table th,.reports-workspace .customer-ticket-primary>span,.reports-workspace .customer-ticket-primary strong,.reports-workspace .customer-ticket-service,.reports-workspace .customer-ticket-duration,.reports-workspace .customer-ticket-assignee,.reports-workspace .customer-ticket-assignee i,.reports-workspace .customer-ticket-status,.reports-workspace .customer-ticket-sla,.reports-workspace .customer-report-empty h2{font-weight:600!important}@media (max-width:1450px){.reports-workspace .reports-summary-grid.customer-report-summary{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:720px){.reports-workspace .reports-summary-grid.customer-report-summary{grid-template-columns:1fr}.reports-workspace .reports-customer-filter{width:100%}}.reports-workspace .reports-summary-grid.all-customer-summary{grid-template-columns:repeat(5,minmax(0,1fr))}.all-customer-table-card{background:#fff;border:1px solid #dfe7ef;border-radius:14px;min-width:0;overflow:hidden;box-shadow:0 2px 8px #0f172a09}.all-customer-table-header{border-bottom:1px solid #e8edf4;justify-content:space-between;align-items:center;gap:16px;min-height:66px;padding:14px 18px;display:flex}.all-customer-table-header h2,.all-customer-table-header p{margin:0}.reports-workspace .all-customer-table-header h2{color:#0f172a;font-size:15px!important;font-weight:600!important}.all-customer-table-header p{color:#64748b;margin-top:3px;font-size:11px!important}.all-customer-table-header>span{color:#004050;white-space:nowrap;background:#e6f3f5;border-radius:999px;padding:5px 9px;font-size:10px!important}.all-customer-table-tools{background:#fafcfd;border-bottom:1px solid #e8edf4;align-items:center;gap:8px;padding:10px 18px;display:flex}.all-customer-search{color:#94a3b8;background:#fff;border:1px solid #dbe3ec;border-radius:8px;flex:1;align-items:center;gap:7px;min-width:230px;padding:0 10px;display:flex}.all-customer-search:focus-within{border-color:#5e9da5;box-shadow:0 0 0 3px #00405012}.all-customer-search input{color:#334155;width:100%;height:34px;font:inherit;background:0 0;border:0;outline:0;font-size:11px!important}.all-customer-table-tools select{color:#475569;height:36px;font:inherit;cursor:pointer;background:#fff;border:1px solid #dbe3ec;border-radius:8px;outline:0;padding:0 30px 0 10px;font-size:11px!important}.all-customer-table-tools select:focus{border-color:#5e9da5;box-shadow:0 0 0 3px #00405012}.all-customer-attention-toggle{color:#9a3412;white-space:nowrap;cursor:pointer;background:#fff7ed;border:1px solid #fed7aa;border-radius:8px;align-items:center;gap:7px;height:36px;padding:0 10px;display:inline-flex;font-size:11px!important}.all-customer-attention-toggle input{accent-color:#ea580c;width:14px;height:14px}.all-customer-table-scroll{overflow-x:auto}.all-customer-table{border-collapse:collapse;width:100%;min-width:1280px}.all-customer-table th{color:#64748b;text-align:left;text-transform:uppercase;white-space:nowrap;background:#f8fafc;border-bottom:1px solid #dfe7ef;padding:10px 12px;letter-spacing:.045em!important;font-size:9.5px!important;font-weight:600!important}.all-customer-table th:first-child{width:260px}.all-customer-table th:nth-child(2),.all-customer-table th:nth-child(3),.all-customer-table th:nth-child(4),.all-customer-table th:nth-child(8){text-align:center;width:72px}.all-customer-table th:nth-child(5),.all-customer-table th:nth-child(6){width:110px}.all-customer-table th:nth-child(7){width:105px}.all-customer-table th:nth-child(9){width:145px}.all-customer-table th:last-child{width:150px}.all-customer-table td{color:#334155;vertical-align:middle;border-bottom:1px solid #edf1f5;padding:11px 12px;font-size:11px!important}.all-customer-table tbody>tr:not(.all-customer-preview-row):hover{background:#fbfdfd}.all-customer-table tbody>tr.needs-attention{box-shadow:inset 3px 0 #fb923c}.all-customer-identity{grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:9px;min-width:0;display:grid}.all-customer-identity>i{color:#0f766e;background:#ccfbf1;border-radius:9px;place-items:center;width:34px;height:34px;font-style:normal;display:grid;font-size:10px!important;font-weight:600!important}.all-customer-identity>span{gap:2px;min-width:0;display:grid}.reports-workspace .all-customer-identity strong{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:11px!important;font-weight:600!important}.all-customer-identity small{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:9.5px!important}.all-customer-identity em{white-space:nowrap;border-radius:999px;padding:3px 6px;font-style:normal;font-size:9px!important}.all-customer-identity em.is-active{color:#15803d;background:#dcfce7}.all-customer-identity em.is-inactive{color:#b91c1c;background:#fee2e2}.reports-workspace .all-customer-count{color:#334155;text-align:center;display:block;font-size:13px!important;font-weight:600!important}.reports-workspace .all-customer-count.is-warning{color:#b45309}.reports-workspace .all-customer-count.is-success{color:#15803d}.all-customer-duration,.all-customer-last-activity{color:#475569;white-space:nowrap;font-size:10.5px!important}.all-customer-sla,.all-customer-breach{color:#64748b;white-space:nowrap;background:#f1f5f9;border-radius:999px;justify-content:center;min-width:54px;padding:4px 7px;display:inline-flex;font-size:9.5px!important;font-weight:600!important}.all-customer-sla.is-healthy{color:#15803d;background:#dcfce7}.all-customer-sla.is-risk{color:#b45309;background:#fef3c7}.all-customer-sla.is-critical,.all-customer-breach.has-breach{color:#b91c1c;background:#fee2e2}.all-customer-row-actions{justify-content:flex-end;align-items:center;gap:6px;display:flex}.all-customer-row-actions button,.all-customer-row-actions a{color:#475569;height:30px;font:inherit;cursor:pointer;background:#fff;border:1px solid #cbd5e1;border-radius:7px;justify-content:center;align-items:center;gap:5px;text-decoration:none;display:inline-flex;font-size:10px!important}.all-customer-row-actions button{width:30px;padding:0}.all-customer-row-actions a{color:#004050;border-color:#b9d9dc;padding:0 8px}.all-customer-row-actions button:hover,.all-customer-row-actions a:hover{color:#fff;background:#004050;border-color:#004050}.all-customer-preview-row td{background:#f8fafc;padding:0}.all-customer-preview{border-bottom:1px solid #dfe7ef;grid-template-columns:minmax(170px,.75fr) repeat(3,minmax(180px,1fr));gap:8px;padding:12px 16px 14px 56px;display:grid}.all-customer-preview>div,.all-customer-preview article{background:#fff;border:1px solid #e2e8f0;border-radius:8px;align-content:center;gap:3px;min-width:0;padding:9px 11px;display:grid}.reports-workspace .all-customer-preview strong{color:#334155;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;font-size:10.5px!important;font-weight:600!important}.all-customer-preview span,.all-customer-preview small,.all-customer-preview p{color:#64748b;margin:0;font-size:9.5px!important}.all-customer-preview article>span{color:#0369a1}.all-customer-table-empty{color:#64748b;text-align:center;padding:36px 18px;font-size:12px!important}@media (max-width:1450px){.reports-workspace .reports-summary-grid.all-customer-summary{grid-template-columns:repeat(3,minmax(0,1fr))}.all-customer-table-tools{flex-wrap:wrap}.all-customer-search{flex-basis:100%}}@media (max-width:720px){.reports-workspace .reports-summary-grid.all-customer-summary{grid-template-columns:1fr}.all-customer-table-header{flex-direction:column;align-items:flex-start}.all-customer-table-tools{flex-direction:column;align-items:stretch}.all-customer-search{min-width:0}.all-customer-table-tools select,.all-customer-attention-toggle{width:100%}}@media (max-width:640px){.reports-workspace .reports-sidebar{padding-bottom:10px}.reports-workspace .reports-nav{scrollbar-width:thin;scroll-snap-type:x proximity;grid-template-columns:none;gap:6px;max-width:100%;padding-bottom:4px;display:flex;overflow-x:auto}.reports-workspace .reports-nav a{scroll-snap-align:start;background:#fff;border:1px solid #e2e8f0;flex:none;width:auto;min-width:max-content}.reports-workspace .reports-nav a.is-active{background:#f0f7f8;border-color:#8ec3c9;border-left-width:1px}.reports-workspace .reports-nav-badge{display:none}}.portal-shell.is-customer-portal{--customer-figma-ink:#1e293b;--customer-figma-muted:#64748b;--customer-figma-line:#e2e8f0;--customer-figma-teal:#0d9488;background:#f3f7f9!important}.portal-shell.is-customer-portal .portal-shell-main{flex-direction:column;display:flex;gap:24px!important;padding:24px 32px 40px!important}.portal-shell.is-customer-portal .portal-impersonation-banner{margin:0!important}.portal-shell.is-customer-portal .portal-shell-header{box-shadow:none!important;background:0 0!important;border:0!important;border-radius:0!important;padding:0!important}.portal-shell.is-customer-portal .portal-shell-header-inner{flex-wrap:nowrap!important}.portal-shell.is-customer-portal .portal-shell-heading-copy>p:first-child,.portal-shell.is-customer-portal .portal-shell-user-chip,.portal-shell.is-customer-portal .portal-shell-search kbd{display:none!important}.portal-shell.is-customer-portal .portal-shell-heading-copy h1{color:var(--customer-figma-ink)!important;letter-spacing:-.02em!important;margin:0!important;font-size:20px!important;font-weight:700!important;line-height:1.2!important}.portal-shell.is-customer-portal .portal-shell-heading-copy>p:last-child{color:var(--customer-figma-muted)!important;margin-top:2px!important;font-size:12px!important;line-height:1.35!important}.portal-shell.is-customer-portal .portal-shell-header-actions{flex-wrap:nowrap!important;gap:12px!important}.portal-shell.is-customer-portal .portal-shell-search{border-color:var(--customer-figma-line)!important;background:#fff!important;border-radius:999px!important;gap:8px!important;width:260px!important;min-height:36px!important;padding:8px 16px!important}.portal-shell.is-customer-portal .portal-shell-search input{font-size:13px!important}.portal-shell.is-customer-portal .portal-shell-header-actions>div>button{border-color:var(--customer-figma-line)!important;background:#fff!important;border-radius:999px!important;width:36px!important;height:36px!important}.portal-shell.is-customer-portal .portal-shell-content,.portal-shell.is-customer-portal .portal-shell-content>div{overflow:visible}.portal-shell.is-customer-portal .customer-dashboard-page{color:var(--customer-figma-ink);gap:24px;padding-bottom:0}.portal-shell.is-customer-portal .customer-dashboard-hero-v2{min-height:0;box-shadow:none;background:linear-gradient(90deg,#062425 0%,#0b403d 100%);border:0;border-radius:20px;flex-wrap:nowrap;gap:28px;padding:32px}.portal-shell.is-customer-portal .customer-dashboard-hero-v2:before,.portal-shell.is-customer-portal .customer-dashboard-hero-v2:after{display:none}.portal-shell.is-customer-portal .customer-dashboard-hero-content{flex:auto;min-width:0;max-width:none}.portal-shell.is-customer-portal .customer-dashboard-badge{color:var(--customer-figma-teal);letter-spacing:.08em;background:#ffffff1c;border:0;border-radius:999px;margin-bottom:18px;padding:4px 12px;font-size:11px;font-weight:700;line-height:1.3}.portal-shell.is-customer-portal .customer-dashboard-badge svg{display:none}.portal-shell.is-customer-portal .customer-dashboard-hero-title{letter-spacing:-.03em;font-size:28px;font-weight:700;line-height:1.2}.portal-shell.is-customer-portal .customer-dashboard-hero-title span{color:var(--customer-figma-teal)}.portal-shell.is-customer-portal .customer-dashboard-hero-desc{color:#a0aec0;max-width:none;margin-top:6px;font-size:14px;line-height:1.45}.portal-shell.is-customer-portal .customer-dashboard-hero-actions{gap:12px;margin-top:18px}.portal-shell.is-customer-portal .customer-hero-btn-primary,.portal-shell.is-customer-portal .customer-hero-btn-secondary{min-height:36px;box-shadow:none;border-radius:10px;padding:9px 20px;font-size:13px;font-weight:600;line-height:1.25}.portal-shell.is-customer-portal .customer-hero-btn-primary{background:var(--customer-figma-teal);color:#fff!important}.portal-shell.is-customer-portal .customer-hero-btn-primary:hover{box-shadow:none;background:#0f766e}.portal-shell.is-customer-portal .customer-hero-btn-secondary{background:#ffffff12;border-color:#ffffff24}.portal-shell.is-customer-portal .customer-dashboard-hero-summary{width:280px;box-shadow:none;-webkit-backdrop-filter:none;backdrop-filter:none;background:0 0;border:0;border-radius:0;flex:0 0 280px;gap:12px;padding:0}.portal-shell.is-customer-portal .customer-support-availability{gap:6px;padding:0}.portal-shell.is-customer-portal .customer-support-availability-dot{width:8px;height:8px;box-shadow:none;background:#10b981;border:0;flex-basis:8px}.portal-shell.is-customer-portal .customer-support-availability strong,.portal-shell.is-customer-portal .customer-support-availability small{margin:0;font-size:12px;line-height:1.25;display:block}.portal-shell.is-customer-portal .customer-support-availability strong{color:#a0aec0;font-weight:600}.portal-shell.is-customer-portal .customer-support-availability small{color:#10b981;font-weight:400}.portal-shell.is-customer-portal .customer-dashboard-hero-stats-card{border-color:var(--customer-figma-line);background:#fff;border-radius:12px;gap:0;padding:0;overflow:hidden}.portal-shell.is-customer-portal .customer-hero-stat-item{border-radius:0;min-width:0;padding:12px 8px}.portal-shell.is-customer-portal .customer-hero-stat-num{color:var(--customer-figma-ink);font-size:20px;font-weight:700}.portal-shell.is-customer-portal .customer-hero-stat-num.is-pending{color:#ea580c}.portal-shell.is-customer-portal .customer-hero-stat-num.is-resolved{color:var(--customer-figma-muted)}.portal-shell.is-customer-portal .customer-hero-stat-label{margin-top:4px;font-size:11px}.portal-shell.is-customer-portal .customer-hero-stat-divider{background:var(--customer-figma-line);height:44px}.portal-shell.is-customer-portal .customer-action-needed-card{box-shadow:none;background:#fff7ed;border-color:#fed7aa;border-radius:12px;flex-wrap:nowrap;gap:16px;padding:16px}.portal-shell.is-customer-portal .customer-action-needed-icon{color:#ea580c;background:#fff1e2;border-radius:8px;flex:0 0 32px;width:32px;height:32px}.portal-shell.is-customer-portal .customer-action-needed-info{min-width:0}.portal-shell.is-customer-portal .customer-action-needed-heading{gap:8px}.portal-shell.is-customer-portal .customer-urgent-tag{color:#ea580c;background:#ffedd5;border-radius:4px;padding:2px 8px;font-size:10px;font-weight:700}.portal-shell.is-customer-portal .customer-action-needed-heading h3{color:var(--customer-figma-ink);font-size:13px;font-weight:700}.portal-shell.is-customer-portal .customer-action-needed-info p{color:var(--customer-figma-muted);margin-top:2px;font-size:13px;line-height:1.4}.portal-shell.is-customer-portal .customer-action-ticket-pills{gap:6px;margin-top:8px}.portal-shell.is-customer-portal .customer-action-ticket-pill{color:#ea580c;border-color:#fed7aa;padding:5px 10px}.portal-shell.is-customer-portal .customer-action-btn{min-height:32px;box-shadow:none;background:#fff;border:1px solid #fed7aa;border-radius:6px;padding:6px 12px;font-size:12px;color:#ea580c!important}.portal-shell.is-customer-portal .customer-quick-section-v3{gap:12px}.portal-shell.is-customer-portal .customer-section-heading{padding:0;display:block}.portal-shell.is-customer-portal .customer-section-heading span,.portal-shell.is-customer-portal .customer-section-heading>p{display:none}.portal-shell.is-customer-portal .customer-section-heading h2{color:var(--customer-figma-ink);letter-spacing:0;margin:0;font-size:16px;font-weight:600}.portal-shell.is-customer-portal .customer-quick-actions-v2{gap:16px}.portal-shell.is-customer-portal .customer-quick-card-v2{border-color:var(--customer-figma-line);border-radius:16px;gap:16px;min-height:170px;padding:24px;box-shadow:0 4px 6px #00000005}.portal-shell.is-customer-portal .customer-quick-card-v2:after{display:none}.portal-shell.is-customer-portal .customer-quick-card-v2:hover{border-color:#cbd5e1;transform:translateY(-2px);box-shadow:0 8px 18px #0f172a0f}.portal-shell.is-customer-portal .customer-quick-card-top{margin-bottom:0}.portal-shell.is-customer-portal .customer-quick-icon-wrap{border-radius:10px;width:40px;height:40px}.portal-shell.is-customer-portal .customer-quick-card-arrow{width:auto;height:auto;color:var(--customer-figma-muted);border:0}.portal-shell.is-customer-portal .customer-quick-card-body h3{font-size:16px;font-weight:600}.portal-shell.is-customer-portal .customer-quick-card-body p{margin-top:6px;font-size:13px;line-height:1.4}.portal-shell.is-customer-portal .customer-quick-card-footer{color:var(--customer-figma-teal);margin-top:auto;padding-top:0;font-size:13px;font-weight:600}.portal-shell.is-customer-portal .customer-quick-badge{color:#315f9f;background:#edf4ff;padding:3px 8px}.portal-shell.is-customer-portal .customer-dashboard-grid-v2{grid-template-columns:minmax(0,1fr) 340px;gap:16px}.portal-shell.is-customer-portal .customer-card-panel{border-color:var(--customer-figma-line);box-shadow:none;border-radius:16px}.portal-shell.is-customer-portal .customer-card-panel-header{border-color:var(--customer-figma-line);background:#fff;padding:20px 24px}.portal-shell.is-customer-portal .customer-panel-icon{border-radius:8px;width:32px;height:32px}.portal-shell.is-customer-portal .customer-helpdesk-widget .customer-panel-icon{display:none}.portal-shell.is-customer-portal .customer-kb-widget .customer-panel-icon{color:#3b82f6;background:#eff6ff}.portal-shell.is-customer-portal .customer-notifications-widget .customer-panel-icon{color:#10b981;background:#f0fdf4}.portal-shell.is-customer-portal .customer-panel-title-wrap{gap:12px}.portal-shell.is-customer-portal .customer-panel-title-wrap h2{font-size:16px;font-weight:600}.portal-shell.is-customer-portal .customer-panel-title-wrap p{font-size:12px}.portal-shell.is-customer-portal .customer-view-all-link{color:var(--customer-figma-teal);padding:0;font-size:12px;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-feed-item{border-left:0;border-color:var(--customer-figma-line);background:#fff;gap:16px;min-height:80px;padding:16px}.portal-shell.is-customer-portal .customer-ticket-feed-item:hover,.portal-shell.is-customer-portal .customer-ticket-feed-item.is-awaiting-reply{background:#fff}.portal-shell.is-customer-portal .customer-ticket-row-icon{width:36px;height:36px;color:var(--customer-figma-muted);background:#f3f7f9;border-radius:8px;flex:0 0 36px;place-items:center;display:grid}.portal-shell.is-customer-portal .customer-ticket-feed-meta-row{gap:8px}.portal-shell.is-customer-portal .customer-feed-ref{color:var(--customer-figma-ink);background:0 0;border-radius:0;padding:0;font-size:14px;font-weight:600}.portal-shell.is-customer-portal .customer-feed-category{color:#9a3412;background:#fff7ed;border-radius:4px;padding:2px 6px;font-size:10px}.portal-shell.is-customer-portal .customer-feed-status{border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700}.portal-shell.is-customer-portal .customer-feed-subject{color:var(--customer-figma-muted);margin-top:4px;font-size:13px;font-weight:400}.portal-shell.is-customer-portal .customer-feed-details-row{display:none}.portal-shell.is-customer-portal .customer-ticket-feed-right{flex:none;align-items:center;gap:16px;display:flex}.portal-shell.is-customer-portal .customer-feed-time{color:var(--customer-figma-muted);white-space:nowrap;font-size:12px}.portal-shell.is-customer-portal .customer-reply-chip,.portal-shell.is-customer-portal .customer-ticket-view-chip{white-space:nowrap;border-radius:8px;align-items:center;gap:4px;padding:6px 12px;font-size:12px;font-weight:600;display:inline-flex}.portal-shell.is-customer-portal .customer-reply-chip{color:#fff;background:#ea580c}.portal-shell.is-customer-portal .customer-ticket-view-chip{color:var(--customer-figma-ink);background:#f3f7f9}.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets{gap:20px}.portal-shell.is-customer-portal .customer-helpdesk-content{gap:16px;padding:20px 24px 24px}.portal-shell.is-customer-portal .customer-helpdesk-item{gap:12px;padding:0}.portal-shell.is-customer-portal .customer-helpdesk-icon{width:32px;height:32px;color:var(--customer-figma-teal);background:#f3f7f9;border-radius:8px}.portal-shell.is-customer-portal .customer-helpdesk-text small{color:var(--customer-figma-muted);text-transform:uppercase;font-size:11px}.portal-shell.is-customer-portal .customer-helpdesk-text strong{color:var(--customer-figma-ink);font-size:13px;font-weight:600}.portal-shell.is-customer-portal .customer-kb-list{gap:4px;padding:12px 16px 16px}.portal-shell.is-customer-portal .customer-kb-item{background:#f8fafc;border:0;border-radius:8px;gap:10px;padding:10px 12px}.portal-shell.is-customer-portal .customer-kb-item-icon-wrap{color:#3b82f6;background:#eff6ff;border-radius:6px;flex:0 0 28px;place-items:center;width:28px;height:28px;display:grid}.portal-shell.is-customer-portal .customer-kb-item-icon{color:inherit;margin:0}.portal-shell.is-customer-portal .customer-kb-item-content{flex-direction:column-reverse;flex:1;gap:2px;min-width:0;display:flex}.portal-shell.is-customer-portal .customer-kb-item-content strong{color:var(--customer-figma-ink);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600;overflow:hidden}.portal-shell.is-customer-portal .customer-kb-item-content small{color:#3b82f6;background:#eff6ff;border-radius:4px;width:max-content;padding:2px 6px;font-size:10px;font-weight:700}.portal-shell.is-customer-portal .customer-kb-item-arrow{color:#94a3b8;flex:none;align-self:center}.portal-shell.is-customer-portal .customer-notification-feed{padding:12px 16px 16px}.portal-shell.is-customer-portal .customer-notification-item{background:#f0fdf4;border:0;border-radius:8px;gap:10px;padding:12px}.portal-shell.is-customer-portal .customer-notification-dot{background:#10b981;width:8px;height:8px}.portal-shell.is-customer-portal .customer-notification-body strong{color:var(--customer-figma-ink);font-size:13px;font-weight:700}.portal-shell.is-customer-portal .customer-notification-body p{color:var(--customer-figma-muted);font-size:12px}@media (max-width:1180px){.portal-shell.is-customer-portal .customer-dashboard-hero-summary{flex-basis:280px;grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-quick-actions-v2{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:900px){.portal-shell.is-customer-portal .customer-dashboard-grid-v2{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets{grid-template-columns:repeat(2,minmax(0,1fr));display:grid}}@media (max-width:720px){.portal-shell.is-customer-portal .portal-shell-main{gap:16px!important;padding:0 0 20px!important}.portal-shell.is-customer-portal .portal-shell-header{padding:12px 16px!important}.portal-shell.is-customer-portal .portal-shell-content{padding-inline:12px}.portal-shell.is-customer-portal .customer-dashboard-hero-v2{flex-direction:column;align-items:stretch;padding:24px 20px}.portal-shell.is-customer-portal .customer-dashboard-hero-summary{flex-basis:auto;width:100%}.portal-shell.is-customer-portal .customer-action-needed-card{flex-wrap:wrap;align-items:flex-start}.portal-shell.is-customer-portal .customer-action-needed-cta,.portal-shell.is-customer-portal .customer-action-btn{width:100%}.portal-shell.is-customer-portal .customer-action-btn{justify-content:center}.portal-shell.is-customer-portal .customer-quick-actions-v2,.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-ticket-feed-item{align-items:flex-start}.portal-shell.is-customer-portal .customer-ticket-feed-right{flex-direction:column;align-items:flex-end;gap:8px}}@media (max-width:480px){.portal-shell.is-customer-portal .customer-dashboard-hero-title{font-size:25px}.portal-shell.is-customer-portal .customer-quick-card-v2{min-height:160px;padding:20px}.portal-shell.is-customer-portal .customer-ticket-row-icon,.portal-shell.is-customer-portal .customer-feed-time{display:none}}.portal-shell.is-customer-portal .portal-stats.is-customer{grid-template-columns:repeat(4,minmax(0,1fr))!important;gap:14px!important}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat{position:relative;overflow:hidden;background:linear-gradient(145deg,#fff 0%,#fbfdfd 100%)!important;border:1px solid #dce7e5!important;border-radius:16px!important;gap:12px!important;min-height:76px!important;padding:14px 16px!important;box-shadow:0 8px 24px #0f3a3b0b!important}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat:after{content:"";opacity:0;background:linear-gradient(90deg,#0000,#5eead4,#0000);border-radius:999px 999px 0 0;height:2px;transition:opacity .16s;position:absolute;inset:auto 16px 0}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat.is-interactive:hover{transform:translateY(-2px);border-color:#a9d7d0!important;box-shadow:0 12px 30px #0f3a3b14!important}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat.is-interactive:hover:after{opacity:1}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat-icon{color:#0f8a79;background:#e9f8f4;border-radius:11px;flex-basis:38px;width:38px;height:38px}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat-copy h2{color:#163235!important;font-size:20px!important;font-weight:700!important}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat-copy p{color:#718184!important;font-size:11.5px!important;font-weight:600!important}.portal-shell.is-customer-portal .customer-tickets-page-v2,.portal-shell.is-customer-portal .customer-create-page-v2,.portal-shell.is-customer-portal .customer-track-page{gap:20px}.portal-shell.is-customer-portal .customer-tickets-header-v2{color:#fff;background:radial-gradient(circle at 88% -30%,#2dd4bf33,#0000 32%),linear-gradient(125deg,#062f31 0%,#084a47 100%);border:0;border-radius:18px;min-height:112px;padding:24px 26px;position:relative;overflow:hidden;box-shadow:0 16px 34px #062f3121}.portal-shell.is-customer-portal .customer-tickets-header-v2:after{content:"";pointer-events:none;border:1px solid #ffffff14;border-radius:50%;width:230px;height:230px;position:absolute;bottom:-120px;right:-75px}.portal-shell.is-customer-portal .customer-tickets-header-info,.portal-shell.is-customer-portal .customer-tickets-header-actions{z-index:1;position:relative}.portal-shell.is-customer-portal .customer-tickets-header-info{gap:15px}.portal-shell.is-customer-portal .customer-tickets-header-icon{color:#72ead2;background:#ffffff17;border:1px solid #99f6e42e;border-radius:13px;width:46px;height:46px}.portal-shell.is-customer-portal .customer-tickets-eyebrow{color:#71dfca;letter-spacing:.11em;font-size:10px;font-weight:700}.portal-shell.is-customer-portal .customer-tickets-header-info h1{color:#fff;letter-spacing:-.025em;margin-top:4px;font-size:22px;font-weight:700}.portal-shell.is-customer-portal .customer-tickets-header-info p{color:#e1f2efb3;margin-top:3px;font-size:12.5px}.portal-shell.is-customer-portal .customer-tickets-header-v2 .customer-hero-btn-primary{background:#34d4b4;border:1px solid #ffffff1a;min-height:40px;box-shadow:0 9px 22px #00141633;color:#073735!important}.portal-shell.is-customer-portal .customer-tickets-header-v2 .customer-hero-btn-primary:hover{background:#5eead4}.portal-shell.is-customer-portal .customer-ticket-back-btn{color:#d5efea;background:#ffffff14;border-color:#ffffff2e;border-radius:11px;width:40px;height:40px}.portal-shell.is-customer-portal .customer-ticket-back-btn:hover{color:#fff;background:#ffffff29;border-color:#ffffff52}.portal-shell.is-customer-portal .customer-status-tabs-v2{background:#eaf1f0;border:1px solid #dce7e5;border-radius:14px;gap:4px;width:max-content;max-width:100%;padding:5px}.portal-shell.is-customer-portal .customer-status-tab-btn{color:#607477;background:0 0;border-color:#0000;border-radius:10px;min-height:36px;padding:7px 13px;font-size:12.5px;font-weight:600}.portal-shell.is-customer-portal .customer-status-tab-btn:hover{color:#203638;background:#ffffffa3;border-color:#d6e2e0}.portal-shell.is-customer-portal .customer-status-tab-btn.is-active{color:#fff;background:#075d5c;border-color:#fff;box-shadow:0 5px 14px #075d5c2e}.portal-shell.is-customer-portal .customer-tab-count-badge{color:#63777a;text-align:center;background:#dfe9e7;min-width:21px;padding:2px 6px;font-weight:700}.portal-shell.is-customer-portal .customer-tab-count-badge.is-active{color:#fff;background:#ffffff2e}.portal-shell.is-customer-portal .customer-tickets-filter-card{background:#fff;border-color:#dce7e5;border-radius:16px;min-height:64px;padding:12px 14px;box-shadow:0 8px 24px #0f3a3b09}.portal-shell.is-customer-portal .customer-tickets-search-form{gap:10px;max-width:680px}.portal-shell.is-customer-portal .customer-tickets-search-input-wrap{background:#f7faf9;border-color:#d6e2e0;border-radius:11px;height:42px}.portal-shell.is-customer-portal .customer-tickets-search-input-wrap:focus-within{border-color:#44aa9a;box-shadow:0 0 0 3px #0d94881a}.portal-shell.is-customer-portal .customer-tickets-search-input-wrap input{font-size:12.5px}.portal-shell.is-customer-portal .customer-search-submit-btn{background:#075d5c;border-radius:11px;height:42px;padding-inline:17px;font-size:12.5px;font-weight:600;transition:background .15s,transform .15s}.portal-shell.is-customer-portal .customer-search-submit-btn:hover{background:#064b4c;transform:translateY(-1px)}.portal-shell.is-customer-portal .customer-tickets-result-count{color:#607477;background:#f1f6f5;border-radius:999px;padding:6px 10px;font-size:11.5px}.portal-shell.is-customer-portal .customer-tickets-table-wrap{background:#fff;border:1px solid #dce7e5;border-radius:16px;overflow:hidden;box-shadow:0 10px 30px #0f3a3b0b}.portal-shell.is-customer-portal .customer-tickets-table{border:0!important;border-radius:0!important}.portal-shell.is-customer-portal .customer-tickets-table table{background:#fff!important}.portal-shell.is-customer-portal .customer-tickets-table thead tr,.portal-shell.is-customer-portal .customer-tickets-table th{background:#f7faf9!important}.portal-shell.is-customer-portal .customer-tickets-table th{color:#7a8b8d!important;letter-spacing:.07em!important;border-color:#e2ecea!important;padding:14px 18px!important;font-size:10.5px!important;font-weight:700!important}.portal-shell.is-customer-portal .customer-tickets-table td{vertical-align:middle!important;border-color:#edf2f1!important}.portal-shell.is-customer-portal .customer-tickets-table td>a{color:#314547;padding:17px 18px!important;font-size:12.5px!important}.portal-shell.is-customer-portal .customer-tickets-table tbody tr{transition:background .14s,box-shadow .14s}.portal-shell.is-customer-portal .customer-tickets-table tbody tr:hover{background:#f4faf8;box-shadow:inset 3px 0 #25a78c}.portal-shell.is-customer-portal .customer-ticket-reference{color:#075d5c;font-size:12.5px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-subject{color:#1e293b;font-weight:600}.portal-shell.is-customer-portal .customer-agent-mini-avatar{background:#075d5c;width:24px;height:24px;font-size:9px;font-weight:700}.portal-shell.is-customer-portal .customer-tickets-empty-v2{border-color:#dce7e5;border-radius:18px;min-height:360px;box-shadow:0 10px 30px #0f3a3b0a}.portal-shell.is-customer-portal .customer-create-layout{grid-template-columns:minmax(0,1fr) 320px;gap:20px}.portal-shell.is-customer-portal .customer-create-card-v2{border-color:#dce7e5;border-radius:18px;padding:26px;box-shadow:0 12px 32px #0f3a3b0d}.portal-shell.is-customer-portal .customer-create-card-heading{border-bottom:1px solid #e7efed;margin-bottom:22px;padding-bottom:18px}.portal-shell.is-customer-portal .customer-create-icon-pill{color:#0f8a79;background:#ddf7f0;border-radius:12px;width:42px;height:42px}.portal-shell.is-customer-portal .customer-create-card-heading h2{color:#1d3033;font-size:17px;font-weight:700}.portal-shell.is-customer-portal .customer-create-card-heading small{color:#718184;margin-top:3px;font-size:12px;display:block}.portal-shell.is-customer-portal .customer-create-card-v2 .public-ticket-form{gap:18px}.portal-shell.is-customer-portal .customer-create-card-v2 .public-form-section{background:#f8fbfa;border-color:#e0e9e7;border-radius:15px;gap:18px;padding:22px}.portal-shell.is-customer-portal .customer-create-card-v2 .public-form-section legend{color:#263b3e;padding:0 8px;font-size:12.5px;font-weight:700}.portal-shell.is-customer-portal .customer-create-card-v2 label{color:#405356!important;font-size:12px!important;font-weight:600!important}.portal-shell.is-customer-portal .customer-create-card-v2 input,.portal-shell.is-customer-portal .customer-create-card-v2 select,.portal-shell.is-customer-portal .customer-create-card-v2 textarea{color:#1e293b!important;background:#fff!important;border-color:#d5e1df!important;border-radius:10px!important;font-size:13px!important;transition:border-color .15s,box-shadow .15s!important;box-shadow:0 1px 2px #0f172a05!important}.portal-shell.is-customer-portal .customer-create-card-v2 input:focus,.portal-shell.is-customer-portal .customer-create-card-v2 select:focus,.portal-shell.is-customer-portal .customer-create-card-v2 textarea:focus{border-color:#39a493!important;outline:0!important;box-shadow:0 0 0 3px #0d94881a!important}.portal-shell.is-customer-portal .customer-create-card-v2 textarea{resize:vertical;line-height:1.55}.portal-shell.is-customer-portal .customer-create-card-v2 .public-ticket-attachment-field{background:#f6faf9;border-color:#d8e5e2;border-radius:13px;padding:16px}.portal-shell.is-customer-portal .customer-submit-row{border-top:1px solid #e7efed;margin-top:2px;padding-top:18px}.portal-shell.is-customer-portal .customer-submit-row .customer-hero-btn-primary{background:#075d5c;border-radius:11px;min-height:42px;padding-inline:20px;color:#fff!important}.portal-shell.is-customer-portal .customer-cancel-btn{color:#607477;background:#fff;border:1px solid #d7e2e1;border-radius:11px;align-items:center;min-height:42px;padding-inline:18px;display:inline-flex}.portal-shell.is-customer-portal .customer-create-aside{gap:14px;top:20px}.portal-shell.is-customer-portal .customer-create-aside>section{border-color:#dce7e5;border-radius:16px;padding:20px;box-shadow:0 8px 24px #0f3a3b09}.portal-shell.is-customer-portal .customer-create-aside>.customer-card-panel{padding:22px}.portal-shell.is-customer-portal .customer-create-aside-icon{color:#0f8a79;background:#e4f7f2;border-radius:11px;width:40px;height:40px}.portal-shell.is-customer-portal .customer-create-aside>section>small{letter-spacing:.1em;margin-top:16px;font-size:9.5px;color:#0f8a79!important;font-weight:700!important}.portal-shell.is-customer-portal .customer-create-aside h2{color:#1d3033;font-size:17px!important;font-weight:700!important}.portal-shell.is-customer-portal .customer-steps-list{gap:18px;position:relative}.portal-shell.is-customer-portal .customer-steps-list:before{content:"";background:#cfe3df;width:1px;position:absolute;top:22px;bottom:22px;left:12px}.portal-shell.is-customer-portal .customer-steps-list li{gap:12px;position:relative}.portal-shell.is-customer-portal .customer-steps-list li>span{z-index:1;background:#075d5c;font-weight:700;position:relative;box-shadow:0 0 0 4px #fff}.portal-shell.is-customer-portal .customer-steps-list strong,.portal-shell.is-customer-portal .customer-create-tip strong{color:#2d4245;font-size:12.5px;font-weight:700}.portal-shell.is-customer-portal .customer-create-tip{color:#0f8a79;background:linear-gradient(145deg,#fff,#f9fcfb)}.portal-shell.is-customer-portal .customer-helpdesk-mini-card{background:#f3faf8;border-color:#cfe3df}.portal-shell.is-customer-portal .customer-track-search-card{background:radial-gradient(circle at 8% 15%,#34d3991a,#0000 28%),linear-gradient(135deg,#fff 0%,#f1faf7 100%);border-color:#cee1dd;border-radius:18px;gap:34px;padding:30px;box-shadow:0 14px 36px #0f3a3b0e}.portal-shell.is-customer-portal .customer-track-search-card:before{background:linear-gradient(90deg,#064b4c,#2dd4bf 52%,#064b4c);height:3px}.portal-shell.is-customer-portal .customer-track-search-icon{color:#075d5c;background:#ffffffd1;border:1px solid #d5ece7;border-radius:14px;flex-basis:50px;width:50px;height:50px;box-shadow:0 6px 16px #0f3a3b0f}.portal-shell.is-customer-portal .customer-track-eyebrow{color:#0f8a79;letter-spacing:.1em;font-size:10px;font-weight:700}.portal-shell.is-customer-portal .customer-track-search-copy h2{color:#1d3033;letter-spacing:-.025em;font-size:23px;font-weight:700}.portal-shell.is-customer-portal .customer-track-search-copy p{color:#667b7e;font-size:12.5px}.portal-shell.is-customer-portal .customer-track-search-form>label{color:#405356;font-weight:700}.portal-shell.is-customer-portal .customer-track-input-wrap{border-color:#cfddda;border-radius:12px;min-height:50px;box-shadow:0 2px 6px #0f3a3b08}.portal-shell.is-customer-portal .customer-track-input-wrap:focus-within{border-color:#39a493;box-shadow:0 0 0 3px #0d94881a}.portal-shell.is-customer-portal .customer-track-input-row button{background:#075d5c;border-radius:12px;min-height:50px;padding-inline:20px;font-weight:600;box-shadow:0 8px 18px #075d5c2b}.portal-shell.is-customer-portal .customer-track-guidance{gap:16px}.portal-shell.is-customer-portal .customer-track-guidance article{border-color:#dce7e5;border-radius:16px;gap:14px;padding:20px;box-shadow:0 8px 24px #0f3a3b08}.portal-shell.is-customer-portal .customer-track-guidance article>span{color:#0f8a79;background:#e5f7f2;border-radius:12px;flex-basis:42px;width:42px;height:42px}.portal-shell.is-customer-portal .customer-track-guidance h3{color:#263b3e;font-size:14px;font-weight:700}.portal-shell.is-customer-portal .customer-track-recent{border-color:#dce7e5;border-radius:16px;gap:28px;padding:22px 24px;box-shadow:0 8px 24px #0f3a3b08}.portal-shell.is-customer-portal .customer-track-recent h2{color:#263b3e;font-weight:700}.portal-shell.is-customer-portal .customer-track-recent nav a{background:#f7faf9;border-color:#dde7e5;border-radius:11px;min-height:58px;padding:11px 14px;transition:border-color .15s,background .15s,transform .15s}.portal-shell.is-customer-portal .customer-track-recent nav a:hover{background:#eef9f6;border-color:#9ccfc6;transform:translateY(-1px)}.portal-shell.is-customer-portal .notifications-workspace{background:0 0;gap:20px;padding:0}.portal-shell.is-customer-portal .notifications-workspace-header{background:radial-gradient(circle at 88% -40%,#2dd4bf38,#0000 36%),linear-gradient(125deg,#062f31 0%,#084a47 100%);border-radius:18px;min-height:104px;padding:22px 24px;position:relative;overflow:hidden;box-shadow:0 16px 34px #062f3121}.portal-shell.is-customer-portal .notifications-workspace-header:after{content:"";border:1px solid #ffffff14;border-radius:50%;width:230px;height:230px;position:absolute;bottom:-135px;right:-60px}.portal-shell.is-customer-portal .notifications-workspace-heading,.portal-shell.is-customer-portal .notifications-workspace-actions{z-index:1;position:relative}.portal-shell.is-customer-portal .notifications-workspace-heading h2{color:#fff;font-size:22px}.portal-shell.is-customer-portal .notifications-workspace-heading p{color:#e1f2efb8;font-size:12.5px}.portal-shell.is-customer-portal .notifications-live-status{color:#a7f3d0;background:#ffffff14;border-color:#6ee7b740}.portal-shell.is-customer-portal .notifications-read-all{color:#073735;background:#34d4b4;border-color:#34d4b4}.portal-shell.is-customer-portal .notifications-read-all:hover,.portal-shell.is-customer-portal .notifications-read-all:focus-visible{background:#5eead4;border-color:#5eead4}.portal-shell.is-customer-portal .notifications-metric-grid{gap:14px}.portal-shell.is-customer-portal .notifications-metric-card{border-color:#dce7e5;border-radius:16px;min-height:108px;padding:17px;box-shadow:0 8px 24px #0f3a3b09}.portal-shell.is-customer-portal .notifications-metric-card:hover{border-color:#add4cd;box-shadow:0 12px 28px #0f3a3b13}.portal-shell.is-customer-portal .notifications-metric-card.is-active{border-color:#67d7c5;box-shadow:inset 0 0 0 1px #67d7c5,0 10px 24px #0f3a3b0d}.portal-shell.is-customer-portal .notifications-metric-copy small{color:#63777a;font-size:12px;font-weight:700}.portal-shell.is-customer-portal .notifications-metric-copy strong{color:#1d3033;margin:7px 0;font-size:25px}.portal-shell.is-customer-portal .notifications-metric-icon{border-radius:10px;flex-basis:36px;width:36px;height:36px}.portal-shell.is-customer-portal .notifications-feed-panel{border-color:#dce7e5;border-radius:16px;box-shadow:0 10px 30px #0f3a3b0b}.portal-shell.is-customer-portal .notifications-control-bar{background:#fbfdfc;border-color:#e2ecea;min-height:66px;padding:13px 16px}.portal-shell.is-customer-portal .notifications-filter-tabs{gap:5px}.portal-shell.is-customer-portal .notifications-filter-tabs button{border-radius:9px;min-height:34px;font-weight:600}.portal-shell.is-customer-portal .notifications-filter-tabs button.is-active{color:#075d5c;background:#e9f8f4;border-color:#b8e8df}.portal-shell.is-customer-portal .notifications-search input{background:#fff;border-color:#d9e4e2;border-radius:10px;height:38px}.portal-shell.is-customer-portal .notifications-feed-heading{background:#fff;border-color:#e7efed;min-height:62px}.portal-shell.is-customer-portal .notifications-feed-item{border-color:#e7efed;gap:15px;padding:17px 20px 17px 16px}.portal-shell.is-customer-portal .notifications-feed-item:hover,.portal-shell.is-customer-portal .notifications-feed-item:focus-visible{background:#f6faf9}.portal-shell.is-customer-portal .notifications-feed-item.is-unread{background:#fbfefd}.portal-shell.is-customer-portal .notifications-feed-icon{border-radius:11px;flex-basis:40px;width:40px;height:40px}.portal-shell.is-customer-portal .notifications-feed-title strong{color:#263b3e;font-size:13px;font-weight:700}.portal-shell.is-customer-portal .notifications-open-link{color:#0f8a79}.portal-shell.is-customer-portal .notifications-feed-footer{background:#f7faf9;border-color:#e7efed}@media (max-width:1180px){.portal-shell.is-customer-portal .portal-stats.is-customer,.portal-shell.is-customer-portal .notifications-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}.portal-shell.is-customer-portal .customer-create-layout{grid-template-columns:minmax(0,1fr) 290px}.portal-shell.is-customer-portal .customer-track-search-card{grid-template-columns:minmax(250px,.8fr) minmax(360px,1.2fr);gap:22px}}@media (max-width:900px){.portal-shell.is-customer-portal .customer-create-layout,.portal-shell.is-customer-portal .customer-track-search-card,.portal-shell.is-customer-portal .customer-track-recent{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-create-aside{grid-template-columns:repeat(2,minmax(0,1fr));position:static}.portal-shell.is-customer-portal .customer-create-aside>.customer-card-panel,.portal-shell.is-customer-portal .customer-helpdesk-mini-card{grid-column:1/-1}.portal-shell.is-customer-portal .customer-track-recent nav{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:720px){.portal-shell.is-customer-portal .portal-stats.is-customer,.portal-shell.is-customer-portal .notifications-metric-grid{grid-template-columns:1fr 1fr!important;gap:10px!important}.portal-shell.is-customer-portal .portal-stats.is-customer .portal-stat{min-height:68px!important;padding:11px 12px!important}.portal-shell.is-customer-portal .customer-tickets-header-v2,.portal-shell.is-customer-portal .notifications-workspace-header{flex-direction:column;align-items:flex-start;min-height:0;padding:20px}.portal-shell.is-customer-portal .customer-tickets-header-info{align-items:flex-start}.portal-shell.is-customer-portal .customer-tickets-header-actions,.portal-shell.is-customer-portal .customer-tickets-header-actions a,.portal-shell.is-customer-portal .notifications-workspace-actions{width:100%}.portal-shell.is-customer-portal .customer-tickets-header-actions a{justify-content:center}.portal-shell.is-customer-portal .customer-status-tabs-v2{width:100%;overflow-x:auto}.portal-shell.is-customer-portal .customer-tickets-filter-card,.portal-shell.is-customer-portal .customer-tickets-search-form{flex-direction:column;align-items:stretch}.portal-shell.is-customer-portal .customer-tickets-search-form,.portal-shell.is-customer-portal .customer-search-submit-btn{justify-content:center;width:100%;max-width:none}.portal-shell.is-customer-portal .customer-create-card-v2,.portal-shell.is-customer-portal .customer-track-search-card{padding:20px}.portal-shell.is-customer-portal .customer-create-card-v2 .public-ticket-details-row,.portal-shell.is-customer-portal .customer-create-card-v2 .public-ticket-service-row,.portal-shell.is-customer-portal .customer-track-guidance,.portal-shell.is-customer-portal .customer-create-aside,.portal-shell.is-customer-portal .customer-track-input-row,.portal-shell.is-customer-portal .customer-track-recent nav{grid-template-columns:1fr}.portal-shell.is-customer-portal .notifications-workspace-actions,.portal-shell.is-customer-portal .notifications-read-all,.portal-shell.is-customer-portal .notifications-live-status{width:100%}}@media (max-width:480px){.portal-shell.is-customer-portal .portal-stats.is-customer,.portal-shell.is-customer-portal .notifications-metric-grid{grid-template-columns:1fr!important}.portal-shell.is-customer-portal .customer-tickets-header-icon{display:none}.portal-shell.is-customer-portal .customer-tickets-header-info h1,.portal-shell.is-customer-portal .notifications-workspace-heading h2{font-size:20px}.portal-shell.is-customer-portal .customer-create-card-v2 .public-form-section{padding:16px}}.portal-shell.is-customer-portal .customer-ticket-detail-page{gap:18px}.portal-shell.is-customer-portal .customer-ticket-detail-header-v2{background:radial-gradient(circle at 93% -35%,#2dd4bf1f,#0000 34%),linear-gradient(135deg,#fff 0%,#fbfefd 100%);border:1px solid #d8e5e3;border-radius:18px;justify-content:space-between;align-items:center;gap:28px;min-height:132px;padding:24px 26px 22px;display:flex;position:relative;overflow:hidden;box-shadow:0 12px 32px #0f3a3b0e}.portal-shell.is-customer-portal .customer-ticket-detail-header-v2:before{content:"";background:linear-gradient(90deg,#064e4c 0%,#10a88a 52%,#5eead4 100%);height:3px;position:absolute;inset:0 0 auto}.portal-shell.is-customer-portal .customer-ticket-detail-left{z-index:1;align-items:flex-start;gap:16px;min-width:0;position:relative}.portal-shell.is-customer-portal .customer-ticket-back-btn{color:#39575a;background:#fff;border:1px solid #d6e3e1;border-radius:11px;width:40px;height:40px;margin-top:2px;box-shadow:0 4px 12px #0f3a3b0d}.portal-shell.is-customer-portal .customer-ticket-back-btn:hover{color:#fff;background:#0b7569;border-color:#0f8a79;transform:translate(-1px);box-shadow:0 8px 16px #0b75692e}.portal-shell.is-customer-portal .customer-ticket-breadcrumb{color:#8a9b9d;letter-spacing:.09em;text-transform:uppercase;align-items:center;gap:9px;margin-bottom:8px;font-size:10.5px;font-weight:700;display:flex}.portal-shell.is-customer-portal .customer-ticket-breadcrumb a{color:#0f8a79;text-decoration:none}.portal-shell.is-customer-portal .customer-ticket-breadcrumb a:hover{color:#075f58}.portal-shell.is-customer-portal .customer-ticket-breadcrumb strong{color:#607476;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-main-title{color:#173335;letter-spacing:-.025em;max-width:760px;font-size:clamp(20px,1.55vw,25px);font-weight:700;line-height:1.25}.portal-shell.is-customer-portal .customer-ticket-meta-subtitle{color:#708285;gap:9px;margin-top:9px;font-size:12px}.portal-shell.is-customer-portal .customer-ticket-header-summary{z-index:1;justify-items:end;gap:11px;min-width:250px;display:grid;position:relative}.portal-shell.is-customer-portal .customer-ticket-header-badges{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.portal-shell.is-customer-portal .customer-ticket-header-badges .customer-ticket-status,.portal-shell.is-customer-portal .customer-ticket-header-badges .customer-ticket-priority{border:1px solid #0f8a791a;border-radius:999px;min-height:28px;padding:5px 10px;font-size:11.5px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-last-activity{color:#809194;align-items:center;gap:7px;font-size:11px;display:flex}.portal-shell.is-customer-portal .customer-ticket-last-activity svg{color:#0f8a79}.portal-shell.is-customer-portal .customer-ticket-last-activity strong{color:#40585b;font-size:11.5px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-detail-layout{grid-template-columns:minmax(0,1fr) 336px;align-items:start;gap:18px}.portal-shell.is-customer-portal .customer-ticket-conversation-panel{background:#fff;border:1px solid #d9e5e3;border-radius:18px;min-width:0;overflow:hidden;box-shadow:0 14px 36px #0f3a3b0e}.portal-shell.is-customer-portal .customer-conversation-panel-header{background:#fff;border-bottom:1px solid #e3ecea;justify-content:space-between;align-items:center;gap:16px;min-height:76px;padding:16px 22px;display:flex}.portal-shell.is-customer-portal .customer-conversation-panel-header .customer-panel-icon{color:#0f8a79;background:#dff8f2;border-radius:11px;width:38px;height:38px}.portal-shell.is-customer-portal .customer-conversation-panel-header h2{color:#203b3e;font-size:16px;font-weight:700}.portal-shell.is-customer-portal .customer-conversation-panel-header p{color:#839295;margin-top:2px;font-size:11.5px}.portal-shell.is-customer-portal .customer-conversation-context{color:#5c7476;white-space:nowrap;background:#f7fbfa;border:1px solid #dce8e6;border-radius:999px;align-items:center;gap:7px;padding:6px 10px;font-size:10.5px;font-weight:600;display:inline-flex}.portal-shell.is-customer-portal .customer-conversation-context>span{background:#21bd95;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #21bd9521}.portal-shell.is-customer-portal .ticket-chat-thread-v2{background:linear-gradient(#f8fbfaf5,#f8fbfaf5),radial-gradient(circle at 1px 1px,#0f8a7929 1px,#0000 0) 0 0/22px 22px;gap:22px;height:clamp(320px,100vh - 590px,560px);min-height:320px;max-height:none;padding:26px 28px 32px}.portal-shell.is-customer-portal .ticket-chat-date-v2{align-items:center;gap:12px;margin:2px 0;display:flex}.portal-shell.is-customer-portal .ticket-chat-date-v2:before,.portal-shell.is-customer-portal .ticket-chat-date-v2:after{content:"";background:#e2ebe9;flex:1;height:1px}.portal-shell.is-customer-portal .ticket-chat-date-v2 span{color:#7b8d90;letter-spacing:.035em;text-transform:uppercase;background:#e9f0ef;padding:4px 11px;font-size:10px;font-weight:700}.portal-shell.is-customer-portal .ticket-message-row-v2{gap:11px;max-width:78%}.portal-shell.is-customer-portal .ticket-chat-avatar-v2{border:3px solid #fff;width:38px;height:38px;font-size:11px;font-weight:700;box-shadow:0 4px 12px #0f3a3b1f}.portal-shell.is-customer-portal .ticket-chat-avatar-v2.bg-agent{color:#075f58;background:#baf4e5}.portal-shell.is-customer-portal .ticket-chat-avatar-v2.bg-customer{background:#075864}.portal-shell.is-customer-portal .ticket-message-header-row{gap:7px;margin-bottom:6px}.portal-shell.is-customer-portal .ticket-message-author{color:#20383b;font-size:12px;font-weight:700}.portal-shell.is-customer-portal .ticket-message-role-tag{color:#5f7376;background:#e7efee;padding:2px 7px;font-size:9.5px;font-weight:600}.portal-shell.is-customer-portal .ticket-message-time{color:#95a4a6;font-size:10.5px}.portal-shell.is-customer-portal .ticket-message-bubble-v2{border-radius:14px;min-width:110px;padding:13px 16px;font-size:13px;line-height:1.6}.portal-shell.is-customer-portal .ticket-message-row-v2.is-agent .ticket-message-bubble-v2{background:#fff;border:1px solid #dce7e5;border-top-left-radius:4px;box-shadow:0 6px 18px #0f3a3b0e}.portal-shell.is-customer-portal .ticket-message-row-v2.is-customer .ticket-message-bubble-v2{background:linear-gradient(135deg,#075864 0%,#064a55 100%);border-top-right-radius:4px;box-shadow:0 8px 20px #07586429}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2{background:#fff;border-top:1px solid #dfe9e7;padding:16px 20px 18px}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-reply-form{gap:8px}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-chat-input-bar{border:1px solid #cedddb!important;border-radius:12px!important;box-shadow:0 6px 18px #0f3a3b0e!important}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-rich-editor-shell,.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-rich-editor-shell .tiptap{min-height:76px}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-editor-toolbar{background:#f9fbfb;border-color:#e2ebe9;min-height:48px;padding:6px 8px}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-editor-tools button:hover,.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-editor-tools button:focus-visible{color:#0b7569;background:#e4f5f1}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2 .ticket-chat-send{background:#0b8f7e;border-radius:8px;min-width:112px;height:38px;box-shadow:0 7px 16px #0b8f7e2e}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2{gap:14px;position:sticky;top:18px}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2 .customer-card-panel{background:#fff;border:1px solid #d9e5e3;border-radius:18px;overflow:hidden;box-shadow:0 12px 30px #0f3a3b0b}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2 .customer-card-panel-header{border-color:#e3ecea;min-height:76px;padding:16px 18px}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2 .customer-panel-icon{color:#0f8a79;background:#dff8f2;border-radius:11px;width:38px;height:38px}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2 .customer-panel-title-wrap h2{color:#203b3e;font-size:15px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-meta-list{gap:0;padding:10px 18px 14px}.portal-shell.is-customer-portal .customer-meta-row{border-bottom:1px solid #eef3f2;min-height:39px;padding:8px 0;font-size:12px}.portal-shell.is-customer-portal .customer-meta-row:last-child{border-bottom:0}.portal-shell.is-customer-portal .customer-meta-row dt{color:#728487;font-weight:500}.portal-shell.is-customer-portal .customer-meta-row dd{color:#263d40;max-width:58%;font-weight:600}.portal-shell.is-customer-portal .customer-ref-code{color:#075f58;background:#e3f5f0;font-size:11.5px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2 .customer-helpdesk-mini-card{background:radial-gradient(circle at 100% 0,#2dd4bf1f,#0000 42%),#f3faf8;border-color:#bcded8;padding:18px}.portal-shell.is-customer-portal .customer-helpdesk-mini-header{color:#154f51;font-size:13px}.portal-shell.is-customer-portal .customer-helpdesk-mini-card p{color:#647a7c;font-size:11.5px}.portal-shell.is-customer-portal .customer-helpdesk-phone-row{color:#075f58;font-size:12.5px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-nav-strip{padding:2px}.portal-shell.is-customer-portal .customer-nav-btn{color:#31575a;background:#fff;border-color:#ccdcd9;border-radius:9px;min-height:38px;padding:8px 12px;font-size:11.5px;font-weight:700;box-shadow:0 4px 12px #0f3a3b0a}.portal-shell.is-customer-portal .customer-nav-btn:hover{color:#075f58;background:#edf8f5;border-color:#0f8a79}@media (max-width:1180px){.portal-shell.is-customer-portal .customer-ticket-detail-layout{grid-template-columns:minmax(0,1fr) 300px}.portal-shell.is-customer-portal .customer-ticket-header-summary{min-width:220px}}@media (max-width:980px){.portal-shell.is-customer-portal .customer-ticket-detail-layout{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2{grid-template-columns:minmax(0,1fr) minmax(240px,.7fr);align-items:start;display:grid;position:static}.portal-shell.is-customer-portal .customer-ticket-meta-card{grid-row:span 2}.portal-shell.is-customer-portal .customer-ticket-nav-strip{align-self:end}}@media (max-width:720px){.portal-shell.is-customer-portal .customer-ticket-detail-header-v2{flex-direction:column;align-items:flex-start;gap:18px;min-height:0;padding:20px}.portal-shell.is-customer-portal .customer-ticket-header-summary{justify-items:start;width:100%;min-width:0;padding-left:56px}.portal-shell.is-customer-portal .customer-ticket-header-badges{justify-content:flex-start}.portal-shell.is-customer-portal .customer-ticket-last-activity{flex-wrap:wrap}.portal-shell.is-customer-portal .customer-conversation-context{display:none}.portal-shell.is-customer-portal .ticket-chat-thread-v2{height:420px;min-height:340px;padding:20px 16px 24px}.portal-shell.is-customer-portal .ticket-message-row-v2{max-width:92%}.portal-shell.is-customer-portal .ticket-message-header-row{flex-wrap:wrap}.portal-shell.is-customer-portal .ticket-message-time{width:100%}.portal-shell.is-customer-portal .ticket-chat-composer-wrap-v2{padding:14px}.portal-shell.is-customer-portal .ticket-send-meta{flex-direction:column;align-items:flex-end}.portal-shell.is-customer-portal .ticket-replying-as{display:none}.portal-shell.is-customer-portal .customer-ticket-sidebar-v2{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-ticket-meta-card{grid-row:auto}}@media (max-width:480px){.portal-shell.is-customer-portal .customer-ticket-detail-left{gap:12px}.portal-shell.is-customer-portal .customer-ticket-back-btn{flex-basis:36px;width:36px;height:36px}.portal-shell.is-customer-portal .customer-ticket-main-title{font-size:18px}.portal-shell.is-customer-portal .customer-ticket-meta-subtitle{flex-direction:column;align-items:flex-start;gap:4px}.portal-shell.is-customer-portal .customer-ticket-meta-subtitle>span:nth-child(2n){display:none}.portal-shell.is-customer-portal .customer-ticket-header-summary{padding-left:48px}.portal-shell.is-customer-portal .customer-conversation-panel-header{padding:14px 16px}.portal-shell.is-customer-portal .ticket-message-row-v2{max-width:100%}.portal-shell.is-customer-portal .ticket-chat-avatar-v2{width:32px;height:32px}.portal-shell.is-customer-portal .ticket-message-role-tag{display:none}}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace){background:#fff;height:100dvh;min-height:0;overflow:hidden;gap:0!important;padding:0!important}:is(.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-header,.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-mobile-nav){display:none!important}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-content{flex:1;min-height:0;overflow:hidden!important}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-content>div{height:100%;display:block!important;overflow:hidden!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace{color:#0f172a;background:#fff;grid-template-rows:auto auto auto minmax(0,1fr);grid-template-columns:minmax(0,1fr) 320px;gap:0;width:100%;height:100%;min-height:0;display:grid;overflow:hidden}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-header-v2{min-height:132px;box-shadow:none;background:#fff;border:0;border-radius:0;grid-area:1/1;gap:16px;padding:18px 24px 16px;overflow:visible}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-header-v2:before{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-left{grid-template-rows:28px auto auto;grid-template-columns:28px minmax(0,1fr);align-items:center;gap:0 12px;width:100%;display:grid}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-back-btn{color:#475569;width:28px;height:28px;box-shadow:none;background:#fff;border-color:#dbe3ec;border-radius:6px;flex-basis:28px;grid-area:1/1;margin:0 1px 0 0}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-back-btn:hover{color:#0f172a;box-shadow:none;background:#f8fafc;border-color:#94a3b8;transform:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-title-group{width:100%;display:contents}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-breadcrumb{color:#64748b;letter-spacing:0;grid-area:1/2;gap:9px;min-height:28px;margin:0;font-size:11px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-breadcrumb a{color:#0d9488;letter-spacing:.025em;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-breadcrumb strong{color:#64748b;letter-spacing:0;font-weight:500}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-main-title{color:#111827;letter-spacing:-.025em;grid-area:2/1/auto/-1;max-width:none;margin-top:13px;font-size:21px;font-weight:700;line-height:1.25}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-subtitle{color:#94a3b8;grid-area:3/1/auto/-1;gap:8px;margin-top:6px;font-size:12px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-subtitle strong{color:#334155;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-command-bar{background:#fff;border-bottom:1px solid #dbe3ec;grid-area:2/1;justify-content:space-between;align-items:center;gap:14px;min-width:0;min-height:56px;padding:9px 24px 12px;display:flex}.portal-shell.is-customer-portal .customer-ticket-command-context,.portal-shell.is-customer-portal .customer-ticket-command-navigation{align-items:center;gap:9px;min-width:0;display:flex}.portal-shell.is-customer-portal .customer-ticket-command-context{scrollbar-width:none;overflow-x:auto}.portal-shell.is-customer-portal .customer-ticket-command-context::-webkit-scrollbar{display:none}.portal-shell.is-customer-portal .customer-ticket-command-item{color:#475569;white-space:nowrap;background:#fff;border:1px solid #d8e1eb;border-radius:7px;flex:none;align-items:center;gap:7px;min-height:34px;padding:0 11px;font-size:12px;font-weight:500;display:inline-flex}.portal-shell.is-customer-portal .customer-ticket-command-item.is-active{color:#0f766e;background:#ecfdf5;border-color:#0d948866}.portal-shell.is-customer-portal .customer-ticket-command-divider{background:#dbe3ec;flex:0 0 1px;width:1px;height:22px;margin:0 2px}.portal-shell.is-customer-portal .customer-ticket-command-context .customer-ticket-header-badges{flex:none;align-items:center;gap:7px;display:flex}.portal-shell.is-customer-portal .customer-ticket-command-context .customer-ticket-status,.portal-shell.is-customer-portal .customer-ticket-command-context .customer-ticket-priority{border-radius:999px;min-height:28px;padding:4px 9px;font-size:10.5px;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-command-navigation{flex:none;gap:8px}.portal-shell.is-customer-portal .customer-ticket-command-navigation a,.portal-shell.is-customer-portal .customer-ticket-command-navigation>span{color:#475569;background:#fff;border:1px solid #d8e1eb;border-radius:7px;place-items:center;width:34px;height:34px;text-decoration:none;display:grid}.portal-shell.is-customer-portal .customer-ticket-command-navigation a:hover{color:#0f172a;background:#f8fafc;border-color:#94a3b8}.portal-shell.is-customer-portal .customer-ticket-command-navigation>span{color:#cbd5e1;background:#fbfcfd}.portal-shell.is-customer-portal .customer-ticket-admin-workspace>.customer-csat-card{border-radius:10px;grid-area:3/1;margin:12px 24px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-layout{display:contents}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-conversation-panel{min-width:0;height:100%;min-height:0;box-shadow:none;background:#f4f7fa;border:0;border-right:1px solid #dbe3ec;border-radius:0;grid-area:4/1}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-conversation-panel-header{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-thread-v2{background:#f4f7fa;flex:auto;gap:14px;height:auto;min-height:0;max-height:none;padding:18px 24px 24px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-date-v2{color:#94a3b8;letter-spacing:.02em;text-align:center;text-transform:uppercase;width:auto;margin:2px 0;padding:2px 8px;font-size:10px;font-weight:600;line-height:1.4;display:block}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-date-v2:before,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-date-v2:after{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-date-v2 span{color:inherit;font:inherit;letter-spacing:inherit;background:0 0;padding:0}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-agent{background:#fff;border:1px solid #e2e8f0;border-radius:12px;grid-template-columns:34px minmax(0,1fr);align-items:start;gap:12px;width:100%;max-width:none;margin:0;padding:20px;display:grid;box-shadow:0 2px 2px #0f172a03}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-avatar-wrap{grid-column:1}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-avatar-v2{color:#0f766e;width:34px;height:34px;box-shadow:none;background:#ccfbf1;border:0;font-size:11px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-avatar-v2.bg-customer,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-avatar-v2.bg-agent{color:#0f766e;background:#ccfbf1}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-content-wrap,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-message-content-wrap{grid-column:2;align-items:stretch;width:100%;min-width:0}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-header-row{gap:8px;min-height:34px;margin:0}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-author{color:#0f172a;font-size:14px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-role-tag{color:#0d9488;background:#ccfbf1;border-radius:4px;padding:2px 7px;font-size:10px;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-time{color:#94a3b8;white-space:nowrap;margin-left:auto;font-size:12px;font-weight:400}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-bubble-v2,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-message-bubble-v2,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-agent .ticket-message-bubble-v2{min-width:0;box-shadow:none;background:#fff;border:0;border-radius:0;padding:14px 0 0;font-size:14px;line-height:1.5;color:#0f172a!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-message-bubble-v2 *,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-rich-message *{color:#0f172a!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-message-bubble-v2 a{color:#0284c7!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-attached-file-card,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-attached-file-card{background:#f8fafc;border-color:#dbe3ec;color:#334155!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-file-icon-box,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-file-text strong,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-download-icon{color:#334155!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-file-text small{color:#94a3b8!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2{background:#fff;border-top:1px solid #dbe3ec;flex:none;padding:0}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-chat-input-bar{box-shadow:none!important;border:0!important;border-radius:0!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-rich-editor-shell,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-rich-editor-shell .tiptap{min-height:112px;max-height:210px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-rich-editor-shell .tiptap{padding:14px 20px;font-size:12px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-editor-toolbar{background:#fff;border-top:0;min-height:50px;padding:6px 20px 10px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-chat-send{min-width:112px;height:38px;box-shadow:none;background:#0d9488;border-radius:7px;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-sidebar-v2{background:#f8fafc;border-left:1px solid #e2e8f0;grid-area:1/2/5;gap:0;height:100%;min-height:0;padding:0;display:flex;position:static;overflow-y:auto}.portal-shell.is-customer-portal .customer-ticket-requester-context,.portal-shell.is-customer-portal .customer-ticket-responsibility-context{background:#f8fafc;border-bottom:1px solid #e2e8f0;gap:14px;padding:18px 16px;display:grid}.portal-shell.is-customer-portal .customer-ticket-requester-context>h2,.portal-shell.is-customer-portal .customer-ticket-responsibility-context>h2{color:#94a3b8;letter-spacing:.025em;text-transform:uppercase;margin:0;font-size:11px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-requester-profile{grid-template-columns:42px minmax(0,1fr);align-items:center;gap:12px;display:grid}.portal-shell.is-customer-portal .customer-ticket-requester-profile>span{color:#0d9488;background:#ccfbf1;border-radius:999px;place-items:center;width:42px;height:42px;font-size:14px;font-weight:700;display:grid}.portal-shell.is-customer-portal .customer-ticket-requester-profile>div{gap:2px;min-width:0;display:grid}.portal-shell.is-customer-portal .customer-ticket-requester-profile strong,.portal-shell.is-customer-portal .customer-ticket-requester-profile small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.portal-shell.is-customer-portal .customer-ticket-requester-profile strong{color:#0f172a;font-size:14px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-requester-profile small{color:#475569;font-size:12px}.portal-shell.is-customer-portal .customer-ticket-requester-meta{color:#475569;border-top:1px solid #e2e8f0;gap:6px;padding-top:12px;font-size:12px;display:grid}.portal-shell.is-customer-portal .customer-ticket-requester-meta strong{color:#0f172a;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-sidebar-v2 .customer-card-panel{box-shadow:none;background:#f8fafc;border:0;border-bottom:1px solid #e2e8f0;border-radius:0;overflow:visible}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-card .customer-card-panel-header{background:#f8fafc;border:0;min-height:0;padding:18px 16px 12px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-card .customer-panel-icon{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-card .customer-panel-title-wrap h2{color:#94a3b8;letter-spacing:.025em;text-transform:uppercase;font-size:11px;font-weight:700}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-card .customer-panel-title-wrap p{color:#94a3b8;margin-top:2px;font-size:11px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-list{gap:0;padding:4px 16px 16px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-meta-row{border:0;min-height:32px;padding:6px 0;font-size:13px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-meta-row dt{color:#475569;font-weight:400}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-meta-row dd{color:#0f172a;max-width:62%;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-responsibility-context{gap:12px}.portal-shell.is-customer-portal .customer-ticket-responsibility-row{grid-template-columns:32px minmax(0,1fr);align-items:center;gap:10px;min-height:48px;display:grid}.portal-shell.is-customer-portal .customer-ticket-responsibility-row>span{color:#0f766e;background:#ecfdf5;border-radius:8px;place-items:center;width:32px;height:32px;display:grid}.portal-shell.is-customer-portal .customer-ticket-responsibility-row>div{gap:2px;display:grid}.portal-shell.is-customer-portal .customer-ticket-responsibility-row small{color:#64748b;font-size:11px}.portal-shell.is-customer-portal .customer-ticket-responsibility-row strong{color:#0f172a;font-size:12px;font-weight:600}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-helpdesk-mini-card{background:#f8fafc;border:0;border-radius:0;padding:18px 16px}@media (max-width:1040px){.portal-shell.is-customer-portal .customer-ticket-admin-workspace{grid-template-columns:minmax(0,1fr) 290px}}@media (max-width:900px){.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace){height:auto;min-height:100dvh;overflow:visible}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-content{height:auto;overflow:visible!important}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-content>div{height:auto;overflow:visible!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace{height:auto;display:block;overflow:visible}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-layout{grid-template-columns:1fr;display:grid}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-conversation-panel{border-right:0;height:auto;min-height:640px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-thread-v2{flex:none;height:420px;min-height:420px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-sidebar-v2{border-top:1px solid #e2e8f0;border-left:0;grid-template-columns:1fr 1fr;height:auto;display:grid;overflow:visible}.portal-shell.is-customer-portal .customer-ticket-requester-context,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-card{border-right:1px solid #e2e8f0}}@media (max-width:640px){.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-header-v2{min-height:118px;padding:16px}.portal-shell.is-customer-portal .customer-ticket-command-bar{padding:8px 16px 10px}.portal-shell.is-customer-portal .customer-ticket-command-context .customer-ticket-command-item:not(.is-active),.portal-shell.is-customer-portal .customer-ticket-command-context .customer-ticket-command-divider{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-thread-v2{padding:14px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2{grid-template-columns:30px minmax(0,1fr);gap:10px;padding:16px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-avatar-v2{width:30px;height:30px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-header-row{flex-wrap:wrap}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-time{width:100%;margin-left:0}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-sidebar-v2{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-ticket-requester-context,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-meta-card{border-right:0}}.portal-shell.is-customer-portal .portal-shell-main,.portal-shell.is-customer-portal .portal-shell-content,.portal-shell.is-customer-portal .portal-shell-content>div,.portal-shell.is-customer-portal .customer-dashboard-page,.portal-shell.is-customer-portal .customer-tickets-page-v2,.portal-shell.is-customer-portal .customer-create-page-v2,.portal-shell.is-customer-portal .customer-track-page,.portal-shell.is-customer-portal .notifications-workspace{min-width:0;max-width:100%}.portal-shell.is-customer-portal img,.portal-shell.is-customer-portal video,.portal-shell.is-customer-portal iframe{max-width:100%}@media (max-width:1366px) and (min-width:1024px){.portal-shell.is-customer-portal .portal-shell-main{padding:20px 24px 32px!important}.portal-shell.is-customer-portal .customer-dashboard-hero-v2{gap:24px;padding:28px}.portal-shell.is-customer-portal .customer-dashboard-hero-summary{flex-basis:310px}.portal-shell.is-customer-portal .customer-dashboard-grid-v2{grid-template-columns:minmax(0,1fr) minmax(280px,320px)}.portal-shell.is-customer-portal .customer-create-layout{grid-template-columns:minmax(0,1fr) minmax(280px,300px)}.portal-shell.is-customer-portal .customer-ticket-admin-workspace{grid-template-columns:minmax(0,1fr) 300px}}@media (max-width:1023px){.portal-shell.is-customer-portal .portal-shell-main{gap:18px!important;padding:16px 18px 28px!important}.portal-shell.is-customer-portal .portal-shell-header-inner{flex-wrap:nowrap!important}.portal-shell.is-customer-portal .portal-shell-heading-wrap,.portal-shell.is-customer-portal .portal-shell-heading-copy{min-width:0}.portal-shell.is-customer-portal .portal-shell-heading-copy h1,.portal-shell.is-customer-portal .portal-shell-heading-copy p{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.portal-shell.is-customer-portal .portal-shell-header-actions{flex:none}.portal-shell.is-customer-portal .portal-impersonation-banner{border-radius:12px!important}.portal-shell.is-customer-portal .customer-dashboard-hero-v2{flex-direction:column;align-items:stretch}.portal-shell.is-customer-portal .customer-dashboard-hero-content{max-width:760px}.portal-shell.is-customer-portal .customer-dashboard-hero-summary{flex-basis:auto;grid-template-columns:minmax(180px,.55fr) minmax(0,1fr);width:100%}.portal-shell.is-customer-portal .customer-quick-actions-v2{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-shell.is-customer-portal .customer-dashboard-grid-v2,.portal-shell.is-customer-portal .customer-create-layout,.portal-shell.is-customer-portal .customer-track-search-card,.portal-shell.is-customer-portal .customer-track-recent{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets,.portal-shell.is-customer-portal .customer-create-aside{grid-template-columns:repeat(2,minmax(0,1fr));display:grid;position:static}.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets>:last-child:nth-child(odd),.portal-shell.is-customer-portal .customer-create-aside>:last-child:nth-child(odd){grid-column:1/-1}.portal-shell.is-customer-portal .customer-tickets-table-wrap{overscroll-behavior-inline:contain;scrollbar-width:thin;overflow-x:auto}.portal-shell.is-customer-portal .notifications-control-bar{flex-direction:column;align-items:stretch}.portal-shell.is-customer-portal .notifications-filter-tabs{scrollbar-width:none;max-width:100%;overflow-x:auto}.portal-shell.is-customer-portal .notifications-filter-tabs::-webkit-scrollbar{display:none}.portal-shell.is-customer-portal .notifications-search{width:100%;min-width:0}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-header{background:#fff!important;border-bottom:1px solid #dce6e4!important;border-radius:0!important;padding:12px 16px!important;display:block!important}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-shell-content{padding-inline:0}}@media (max-width:767px){.portal-shell.is-customer-portal .portal-shell-main{gap:14px!important;padding:0 0 20px!important}.portal-shell.is-customer-portal .portal-shell-header{border-inline:0!important;border-radius:0!important;padding:11px 12px!important}.portal-shell.is-customer-portal .portal-shell-heading-copy>p:last-child{display:none!important}.portal-shell.is-customer-portal .portal-shell-header-actions{margin-left:auto;justify-content:flex-end!important;width:auto!important}.portal-shell.is-customer-portal .portal-shell-search{justify-content:center;height:38px;width:38px!important;min-width:38px!important;padding:0!important}.portal-shell.is-customer-portal .portal-shell-search input,.portal-shell.is-customer-portal .portal-shell-search kbd{display:none!important}.portal-shell.is-customer-portal .portal-shell-content{padding-inline:12px}.portal-shell.is-customer-portal .portal-impersonation-banner{align-items:stretch!important;margin:0 10px!important;padding:12px!important}.portal-shell.is-customer-portal .portal-impersonation-banner>div{min-width:0;align-items:flex-start!important}.portal-shell.is-customer-portal .portal-impersonation-banner p{overflow-wrap:anywhere}.portal-shell.is-customer-portal .portal-impersonation-banner form,.portal-shell.is-customer-portal .portal-exit-impersonation-btn{width:100%}.portal-shell.is-customer-portal .portal-exit-impersonation-btn{justify-content:center}.portal-shell.is-customer-portal .customer-dashboard-page,.portal-shell.is-customer-portal .customer-tickets-page-v2,.portal-shell.is-customer-portal .customer-create-page-v2,.portal-shell.is-customer-portal .customer-track-page,.portal-shell.is-customer-portal .notifications-workspace{gap:16px}.portal-shell.is-customer-portal .customer-dashboard-hero-v2{border-radius:18px;gap:22px;padding:24px 20px}.portal-shell.is-customer-portal .customer-dashboard-hero-title{font-size:clamp(24px,8vw,30px)}.portal-shell.is-customer-portal .customer-dashboard-hero-desc{font-size:13px;line-height:1.55}.portal-shell.is-customer-portal .customer-dashboard-hero-summary,.portal-shell.is-customer-portal .customer-quick-actions-v2,.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets,.portal-shell.is-customer-portal .customer-create-aside{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-dashboard-sidebar-widgets>*,.portal-shell.is-customer-portal .customer-create-aside>*{grid-column:auto!important}.portal-shell.is-customer-portal .customer-dashboard-hero-stats-card{width:100%;min-width:0}.portal-shell.is-customer-portal .customer-hero-stat-item{min-width:0}.portal-shell.is-customer-portal .customer-hero-stat-label{white-space:normal;text-align:center}.portal-shell.is-customer-portal .customer-action-needed-card{flex-wrap:wrap;align-items:flex-start}.portal-shell.is-customer-portal .customer-action-needed-info{min-width:0}.portal-shell.is-customer-portal .customer-action-needed-cta,.portal-shell.is-customer-portal .customer-action-btn{width:100%}.portal-shell.is-customer-portal .customer-action-btn{justify-content:center}.portal-shell.is-customer-portal .customer-section-heading{align-items:flex-start}.portal-shell.is-customer-portal .customer-section-heading p{display:none}.portal-shell.is-customer-portal .customer-quick-card-v2{min-height:0}.portal-shell.is-customer-portal .customer-card-panel-header{padding:16px}.portal-shell.is-customer-portal .customer-ticket-feed-item{align-items:flex-start;padding:15px 42px 15px 14px;position:relative}.portal-shell.is-customer-portal .customer-ticket-feed-left{min-width:0}.portal-shell.is-customer-portal .customer-feed-subject{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.portal-shell.is-customer-portal .customer-ticket-feed-right{position:absolute;top:50%;right:14px;transform:translateY(-50%)}.portal-shell.is-customer-portal .customer-feed-time,.portal-shell.is-customer-portal .customer-reply-chip{display:none}.portal-shell.is-customer-portal .customer-tickets-header-v2,.portal-shell.is-customer-portal .notifications-workspace-header{flex-direction:column;align-items:stretch;min-height:0;padding:20px}.portal-shell.is-customer-portal .customer-tickets-header-actions,.portal-shell.is-customer-portal .customer-tickets-header-actions a,.portal-shell.is-customer-portal .notifications-workspace-actions,.portal-shell.is-customer-portal .notifications-live-status,.portal-shell.is-customer-portal .notifications-read-all{width:100%}.portal-shell.is-customer-portal .customer-tickets-header-actions a{justify-content:center}.portal-shell.is-customer-portal .customer-status-tabs-v2{scroll-snap-type:x proximity;scrollbar-width:none;margin-inline:-12px;padding:0 12px 4px;overflow-x:auto}.portal-shell.is-customer-portal .customer-status-tabs-v2::-webkit-scrollbar{display:none}.portal-shell.is-customer-portal .customer-status-tab-btn{scroll-snap-align:start;flex:none}.portal-shell.is-customer-portal .customer-tickets-filter-card,.portal-shell.is-customer-portal .customer-tickets-search-form{flex-direction:column;align-items:stretch;width:100%}.portal-shell.is-customer-portal .customer-tickets-filter-card{padding:12px}.portal-shell.is-customer-portal .customer-tickets-search-form,.portal-shell.is-customer-portal .customer-tickets-search-input-wrap,.portal-shell.is-customer-portal .customer-search-submit-btn{width:100%;max-width:none}.portal-shell.is-customer-portal .customer-search-submit-btn{justify-content:center}.portal-shell.is-customer-portal .customer-tickets-result-count{align-self:flex-start}.portal-shell.is-customer-portal .customer-tickets-table-wrap{box-shadow:none;background:0 0;border:0;border-radius:0;padding:0;overflow:visible}.portal-shell.is-customer-portal .customer-tickets-table{background:0 0!important;border:0!important;overflow:visible!important}.portal-shell.is-customer-portal .customer-tickets-table table{display:block;background:0 0!important;width:100%!important;min-width:0!important}.portal-shell.is-customer-portal .customer-tickets-table colgroup,.portal-shell.is-customer-portal .customer-tickets-table thead{display:none}.portal-shell.is-customer-portal .customer-tickets-table tbody{gap:12px;display:grid}.portal-shell.is-customer-portal .customer-tickets-table tbody tr{background:#fff;border:1px solid #dce7e5;border-radius:14px;grid-template-columns:1fr;display:grid;overflow:hidden;box-shadow:0 8px 22px #0f3a3b0b}.portal-shell.is-customer-portal .customer-tickets-table tbody tr:hover{background:#fff;box-shadow:0 10px 26px #0f3a3b12}.portal-shell.is-customer-portal .customer-tickets-table td{min-width:0;display:block;border:0!important;padding:0!important}.portal-shell.is-customer-portal .customer-tickets-table td>a{border-top:1px solid #edf2f1;grid-template-columns:102px minmax(0,1fr);align-items:center;gap:10px;min-height:38px;padding:7px 14px!important;display:grid!important}.portal-shell.is-customer-portal .customer-tickets-table td>a:before{color:#829194;letter-spacing:.055em;text-transform:uppercase;font-size:9.5px;font-weight:700}.portal-shell.is-customer-portal .customer-tickets-table td:first-child>a,.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(2)>a{border-top:0;display:block!important}.portal-shell.is-customer-portal .customer-tickets-table td:first-child>a{padding:14px 14px 4px!important}.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(2)>a{padding:4px 14px 13px!important}.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(3)>a:before{content:"Status"}.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(4)>a:before{content:"Priority"}.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(5)>a:before{content:"Service"}.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(6)>a:before{content:"Assigned to"}.portal-shell.is-customer-portal .customer-tickets-table td:nth-child(7)>a:before{content:"Updated"}.portal-shell.is-customer-portal .customer-table-subject-cell,.portal-shell.is-customer-portal .customer-ticket-subject{text-overflow:ellipsis;white-space:nowrap;max-width:100%;display:block;overflow:hidden}.portal-shell.is-customer-portal .customer-create-card-v2,.portal-shell.is-customer-portal .customer-track-search-card{padding:18px}.portal-shell.is-customer-portal .customer-create-card-v2 .public-form-section{grid-template-columns:1fr;padding:16px}.portal-shell.is-customer-portal .customer-create-card-v2 .public-ticket-details-row,.portal-shell.is-customer-portal .customer-create-card-v2 .public-ticket-service-row,.portal-shell.is-customer-portal .customer-track-guidance,.portal-shell.is-customer-portal .customer-track-input-row,.portal-shell.is-customer-portal .customer-track-recent nav{grid-template-columns:1fr}.portal-shell.is-customer-portal .customer-submit-row{flex-direction:column;align-items:stretch}.portal-shell.is-customer-portal .customer-submit-row>*,.portal-shell.is-customer-portal .customer-track-input-row button{justify-content:center;width:100%}.portal-shell.is-customer-portal .customer-track-search-copy{align-items:flex-start}.portal-shell.is-customer-portal .customer-track-recent{gap:18px;padding:18px}.portal-shell.is-customer-portal .notifications-metric-grid{gap:10px;grid-template-columns:1fr 1fr!important}.portal-shell.is-customer-portal .notifications-metric-card{min-height:104px;padding:14px}.portal-shell.is-customer-portal .notifications-feed-topline{flex-direction:column;align-items:flex-start;gap:7px}.portal-shell.is-customer-portal .notifications-feed-meta{width:100%}.portal-shell.is-customer-portal .notifications-feed-item p{white-space:normal;max-width:100%}.portal-shell.is-customer-portal .notifications-feed-scroll{height:auto;min-height:360px;max-height:620px}.portal-shell.is-customer-portal .portal-shell-main:has(.customer-ticket-admin-workspace)>.portal-mobile-nav{display:grid!important}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-header-v2{min-height:122px;padding:16px}.portal-shell.is-customer-portal .customer-ticket-command-bar{padding:8px 14px 10px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-conversation-panel{min-height:600px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-thread-v2{height:410px;min-height:410px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-editor-toolbar{flex-wrap:wrap;align-items:stretch;gap:8px;padding:8px 12px 10px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-editor-tools{scrollbar-width:none;width:100%;overflow-x:auto}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-editor-tools::-webkit-scrollbar{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-send-meta{justify-content:space-between;width:100%}}@media (max-width:479px){.portal-shell.is-customer-portal .portal-shell-content{padding-inline:10px}.portal-shell.is-customer-portal .portal-shell-heading-copy h1{max-width:150px;font-size:17px!important}.portal-shell.is-customer-portal .portal-mobile-nav{grid-template-columns:repeat(5,minmax(64px,1fr))}.portal-shell.is-customer-portal .customer-dashboard-hero-v2,.portal-shell.is-customer-portal .customer-tickets-header-v2,.portal-shell.is-customer-portal .notifications-workspace-header{padding:18px 16px}.portal-shell.is-customer-portal .customer-dashboard-hero-actions{flex-direction:column;align-items:stretch}.portal-shell.is-customer-portal .customer-dashboard-hero-actions a{justify-content:center;width:100%}.portal-shell.is-customer-portal .customer-dashboard-hero-stats-card{padding-inline:4px}.portal-shell.is-customer-portal .customer-quick-card-v2,.portal-shell.is-customer-portal .customer-create-card-v2,.portal-shell.is-customer-portal .customer-track-search-card{padding:16px}.portal-shell.is-customer-portal .portal-stats.is-customer,.portal-shell.is-customer-portal .notifications-metric-grid{grid-template-columns:1fr!important}.portal-shell.is-customer-portal .customer-tickets-table td>a{grid-template-columns:88px minmax(0,1fr);padding-inline:12px!important}.portal-shell.is-customer-portal .customer-track-search-copy{display:grid}.portal-shell.is-customer-portal .customer-track-search-icon{flex-basis:42px;width:42px;height:42px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-detail-header-v2{padding:14px 12px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .customer-ticket-main-title{font-size:18px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2{grid-template-columns:1fr;padding:14px}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-avatar-wrap{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-content-wrap,.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-row-v2.is-customer .ticket-message-content-wrap{grid-column:1}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-message-role-tag{display:inline-flex}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-replying-as{display:none}.portal-shell.is-customer-portal .customer-ticket-admin-workspace .ticket-chat-composer-wrap-v2 .ticket-chat-send{width:100%}}.public-support-page{width:100%;min-width:0;padding:clamp(12px,1.7vw,24px);overflow-x:clip}.public-support-page *,.public-support-shell,.public-support-header,.public-create-layout,.public-create-card,.public-create-aside,.public-ticket-form,.public-form-section,.public-form-group,.public-track-hero,.public-track-search-card,.public-track-result-layout,.public-track-conversation{box-sizing:border-box;min-width:0}.public-support-shell{width:min(1280px,100%)}.public-support-brand img{max-width:min(150px,34vw);height:auto!important}.public-create-layout{grid-template-columns:minmax(0,1fr) clamp(280px,25vw,330px)}.public-form-input,.public-form-select,.public-form-textarea,.public-form-group select,.public-ticket-native-file-input,.public-track-search-input-wrap,.public-track-search-bar input,.public-ticket-attachment-field,.public-ticket-captcha,.public-track-search-card,.public-track-active-bar,.public-track-portal-banner,.public-ticket-success-card{min-width:0;max-width:100%}@media (max-width:1180px){.public-support-header{grid-template-columns:minmax(200px,1fr) auto minmax(170px,1fr);gap:12px}.public-create-card{padding:26px}.public-form-section{padding:20px}.public-create-layout,.public-track-result-layout{grid-template-columns:minmax(0,1fr) 300px}.public-track-search-bar{grid-template-columns:minmax(190px,.9fr) minmax(220px,1.1fr) auto}}@media (max-width:960px){.public-support-header{grid-template-columns:minmax(0,1fr) auto}.public-support-tabs{order:3;grid-column:1/-1;justify-self:stretch}.public-support-tabs a{flex:1 1 0}.public-create-layout,.public-track-result-layout{grid-template-columns:1fr}.public-create-aside,.public-track-summary-card{position:static}.public-create-aside{grid-template-columns:repeat(2,minmax(0,1fr))}.public-create-aside>.public-track-prompt{grid-column:1/-1}.public-track-summary-card{grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr);column-gap:22px;display:grid}.public-track-summary-card>h3,.public-track-summary-card>.public-track-login-link{grid-column:1}.public-track-summary-card>.public-track-meta-list{grid-area:1/2/span 4}.public-track-features-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.public-track-feature-card:last-child{grid-column:1/-1}}@media (max-width:720px){.public-support-page{padding:10px}.public-support-shell{gap:12px}.public-support-header{border-radius:14px;grid-template-columns:1fr;gap:10px;min-height:0;padding:12px}.public-support-brand{justify-content:center;justify-self:stretch;width:100%}.public-support-brand img{max-width:132px}.public-support-brand>div{min-width:0;padding-left:10px!important}.public-support-tabs{order:initial;grid-column:auto;width:100%}.public-support-tabs a,.public-support-header-actions a{min-height:44px}.public-support-header-actions,.public-support-header-actions a{width:100%}.public-create-card,.public-track-hero,.public-track-summary-card,.public-track-conversation{border-radius:16px;padding:18px}.public-support-card-heading{gap:12px;margin-bottom:18px;padding-bottom:18px}.public-ticket-form{gap:14px}.public-form-section{border-radius:14px;gap:14px;padding:16px}.public-ticket-two-column,.public-ticket-details-row,.public-ticket-service-row{grid-template-columns:minmax(0,1fr);gap:14px}.public-form-input,.public-form-select,.public-form-group select,.public-form-textarea,.public-ticket-captcha input[name=captchaAnswer],.public-track-search-bar input,.public-track-compact-search input{font-size:16px}.public-form-input,.public-form-select,.public-form-group select{min-height:46px}.public-ticket-attachment-row,.public-ticket-captcha label{flex-direction:column;align-items:stretch}.public-ticket-file-picker,.public-ticket-captcha input[name=captchaAnswer]{width:100%;max-width:none;min-height:44px}.public-ticket-file-picker{justify-content:center}.public-ticket-captcha label>span{white-space:normal}.public-ticket-submit{min-height:50px}.public-create-aside,.public-track-features-grid{grid-template-columns:1fr}.public-create-aside>.public-track-prompt,.public-track-feature-card:last-child{grid-column:auto}.public-track-search-bar,.public-track-compact-search{grid-template-columns:1fr}.public-track-search-bar button,.public-track-compact-search button,.public-track-compact-search input,.public-track-compact-search input[type=email]{width:100%;min-height:44px}.public-track-hints{text-align:left;justify-content:flex-start}.public-track-hint-dot{display:none}.public-track-hints>span:not(.public-track-hint-dot){width:100%}.public-track-active-bar,.public-track-active-info,.public-track-message-heading,.public-track-empty{flex-direction:column;align-items:stretch}.public-track-active-divider{display:none}.public-track-back-btn,.public-track-empty>a{justify-content:center}.public-track-summary-card{display:block}.public-track-portal-banner,.public-track-not-found-card{flex-direction:column;align-items:stretch}.public-track-portal-link,.public-track-not-found-actions>a,.public-track-empty>a{justify-content:center;width:100%;min-height:44px;margin-left:0}.public-ticket-success-card{flex-direction:column;align-items:stretch;display:flex}.public-ticket-success-card dl{flex-direction:column;width:100%}.public-ticket-success-card>a{width:100%;min-height:44px}}@media (max-width:430px){.public-support-page{padding:6px}.public-support-shell{gap:8px}.public-support-brand{justify-content:flex-start}.public-support-brand img{max-width:118px}.public-support-brand small{display:none}.public-support-tabs a{gap:5px;font-size:12px}.public-create-card,.public-track-hero,.public-track-summary-card,.public-track-conversation,.public-form-section,.public-support-side-card,.public-track-feature-card{padding:14px}.public-support-card-heading,.public-section-header,.public-ticket-field-heading,.public-track-portal-banner-text,.public-track-summary-heading{align-items:flex-start}.public-track-summary-heading{flex-direction:column}}.portal-shell.is-customer-portal .customer-kb-item{text-decoration:none}.customer-kb-view-all{color:#0f766e;border-top:1px solid #e2e8f0;justify-content:center;align-items:center;gap:6px;min-height:42px;font-size:12px;font-weight:600;text-decoration:none;display:flex}.kb-admin-workspace,.kb-admin-workspace *,.kb-public-page,.kb-public-page *{box-sizing:border-box}.kb-admin-workspace{color:#0f172a;background:#f5f7fa;gap:22px;min-height:100%;padding:24px;display:grid}.kb-admin-header,.kb-admin-header-actions,.kb-section-heading,.kb-category-form-actions,.kb-editor-actions,.kb-directory-toolbar,.kb-row-actions,.kb-table-title{align-items:center;display:flex}.kb-admin-header{justify-content:space-between;gap:20px}.kb-admin-header>div:first-child>span{color:#0d9488;letter-spacing:.08em;text-transform:uppercase;font-size:11px;font-weight:700}.kb-admin-header h1,.kb-admin-header p,.kb-section-heading h2,.kb-section-heading p,.kb-admin-metrics p,.kb-admin-metrics small,.kb-admin-metrics strong{margin:0}.kb-admin-header h1{letter-spacing:-.03em;margin-top:3px;font-size:25px;font-weight:700}.kb-admin-header p,.kb-section-heading p{color:#64748b;margin-top:4px;font-size:13px}.kb-admin-header-actions{gap:10px}.kb-primary-button,.kb-secondary-button,.kb-category-form button,.kb-editor-actions button,.kb-directory-toolbar button{color:#fff;cursor:pointer;background:#0d9488;border:1px solid #0d9488;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:36px;padding:8px 13px;font-size:12px;font-weight:600;text-decoration:none;display:inline-flex}.kb-secondary-button{color:#334155;background:#fff;border-color:#dbe3ec}.kb-admin-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;display:grid}.kb-admin-metrics article{background:#fff;border:1px solid #e2e8f0;border-radius:12px;align-items:center;gap:13px;min-width:0;padding:16px;display:flex}.kb-admin-metrics article>span,.kb-table-title>span{border-radius:9px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.kb-admin-metrics .is-teal,.kb-table-title>span{color:#0f766e;background:#ccfbf1}.kb-admin-metrics .is-green{color:#15803d;background:#dcfce7}.kb-admin-metrics .is-amber{color:#b45309;background:#fef3c7}.kb-admin-metrics .is-blue{color:#2563eb;background:#dbeafe}.kb-admin-metrics article>div{gap:2px;display:grid}.kb-admin-metrics small{color:#64748b;font-size:12px}.kb-admin-metrics strong{font-size:24px;line-height:1.15}.kb-admin-metrics p{color:#94a3b8;font-size:11px}.kb-admin-category-card,.kb-article-editor,.kb-article-directory{background:#fff;border:1px solid #e2e8f0;border-radius:12px;overflow:hidden}.kb-section-heading{border-bottom:1px solid #e2e8f0;justify-content:space-between;gap:16px;min-height:72px;padding:16px 20px}.kb-section-heading h2{font-size:15px;font-weight:700}.kb-section-heading>span{color:#64748b;background:#f1f5f9;border-radius:6px;padding:5px 9px;font-size:11px}.kb-category-layout{grid-template-columns:minmax(290px,.72fr) minmax(0,1.28fr);gap:20px;padding:20px;display:grid}.kb-category-form{background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;align-content:start;gap:14px;padding:16px;display:grid}.kb-admin-workspace label{color:#334155;gap:7px;font-size:12px;font-weight:600;display:grid}.kb-admin-workspace label small{color:#94a3b8;font-weight:400}.kb-admin-workspace input:not([type=checkbox]),.kb-admin-workspace select,.kb-admin-workspace textarea{color:#0f172a;width:100%;min-height:39px;font:inherit;background:#fff;border:1px solid #cbd5e1;border-radius:8px;outline:none;padding:9px 11px;font-weight:400}.kb-admin-workspace input:focus,.kb-admin-workspace select:focus,.kb-admin-workspace textarea:focus{border-color:#14b8a6;box-shadow:0 0 0 3px #14b8a61a}.kb-admin-workspace textarea{resize:vertical;line-height:1.55}.kb-category-form-actions,.kb-editor-actions{justify-content:flex-end;gap:10px}.kb-category-form-actions>a,.kb-editor-actions>a{color:#64748b;font-size:12px;font-weight:600;text-decoration:none}.kb-category-list{grid-template-columns:repeat(2,minmax(0,1fr));align-content:start;gap:10px;display:grid}.kb-category-list article{border:1px solid #e2e8f0;border-radius:9px;align-items:center;gap:10px;min-width:0;padding:12px;display:flex}.kb-category-list article>span{color:#0f766e;background:#f0fdfa;border-radius:8px;flex:0 0 34px;place-items:center;width:34px;height:34px;display:grid}.kb-category-list article>div{flex:1;gap:2px;min-width:0;display:grid}.kb-category-list strong{color:#1e293b;text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.kb-category-list small{color:#94a3b8;font-size:10px}.kb-category-list article>a,.kb-category-list button,.kb-row-actions>a,.kb-row-actions button{color:#64748b;cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:7px;place-items:center;width:30px;height:30px;padding:0;display:grid}.kb-category-list button:not(:disabled):hover,.kb-row-actions button:hover{color:#dc2626;background:#fef2f2;border-color:#fecaca}.kb-category-list button:disabled{opacity:.38;cursor:not-allowed}.kb-article-editor>form{padding:20px}.kb-article-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.kb-article-form-grid .is-wide{grid-column:1/-1}.kb-article-content-field{gap:7px;min-width:0;display:grid}.kb-content-label{color:#334155;font-size:12px;font-weight:600}.kb-rich-editor{background:#fff;border:1px solid #cbd5e1;border-radius:10px;min-width:0;position:relative;overflow:hidden;box-shadow:0 1px 2px #0f172a08}.kb-rich-editor:focus-within{border-color:#14b8a6;box-shadow:0 0 0 3px #14b8a61a}.kb-rich-editor.is-fullscreen{z-index:99990!important;width:100vw!important;height:100vh!important;max-height:100vh!important;box-shadow:none!important;background:#fff!important;border:0!important;border-radius:0!important;flex-direction:column!important;display:flex!important;position:fixed!important;inset:0!important}.kb-rich-editor.is-fullscreen .kb-rich-editor-content{flex:1!important;max-height:none!important;overflow-y:auto!important}.kb-rich-editor-menu{background:#fff;border-bottom:1px solid #e2e8f0}.kb-rich-editor-menu-row{align-items:center;display:flex}.kb-rich-editor-menu-row.is-top{color:#334155;-webkit-user-select:none;user-select:none;border-bottom:1px solid #f1f5f9;gap:2px;min-height:38px;padding:5px 10px;font-size:13px;position:relative}.kb-rich-editor-menubar-item{display:inline-block;position:relative}.kb-rich-editor-menu button.kb-menubar-trigger{color:#334155;cursor:pointer;background:0 0;border:0;border-radius:4px;flex:none;justify-content:center;align-items:center;width:auto;min-width:0;height:28px;padding:0 10px;font-size:13px;font-weight:500;transition:background .15s,color .15s;display:inline-flex}.kb-rich-editor-menu button.kb-menubar-trigger:hover,.kb-rich-editor-menu button.kb-menubar-trigger.is-active{color:#0f172a;background:#f1f5f9}.kb-rich-editor-menu button.kb-menubar-trigger.is-active{background:#e2e8f0;font-weight:600}.kb-rich-editor-dropdown{z-index:1000;background:#fff;border:1px solid #e2e8f0;border-radius:8px;min-width:230px;padding:5px;position:absolute;top:calc(100% + 2px);left:0;box-shadow:0 10px 25px -5px #0f172a1f,0 8px 10px -6px #0f172a14}.kb-rich-editor-dropdown-divider{background:#f1f5f9;height:1px;margin:4px 2px}.kb-rich-editor-menu button.kb-rich-editor-dropdown-item{color:#334155;text-align:left;cursor:pointer;background:0 0;border:0;border-radius:5px;justify-content:space-between;align-items:center;font-size:13px;font-weight:400;transition:background .12s;flex:none!important;width:100%!important;height:32px!important;padding:0 10px!important;display:flex!important}.kb-rich-editor-menu button.kb-rich-editor-dropdown-item:hover:not(:disabled){color:#0f172a;background:#f8fafc}.kb-rich-editor-menu button.kb-rich-editor-dropdown-item.is-active{color:#0f766e;background:#e6f7f5;font-weight:500}.kb-rich-editor-menu button.kb-rich-editor-dropdown-item.is-disabled{opacity:.45;cursor:not-allowed}.kb-dropdown-item-content{align-items:center;gap:8px;display:flex}.kb-dropdown-item-icon{color:#64748b;justify-content:center;align-items:center;display:flex}.kb-rich-editor-dropdown-shortcut{color:#94a3b8;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:4px;padding:2px 6px;font-family:inherit;font-size:11px}.kb-editor-toast{color:#fff;z-index:1001;background:#0f172a;border-radius:7px;align-items:center;gap:8px;padding:7px 12px;font-size:12px;font-weight:500;display:flex;position:absolute;top:10px;right:14px;box-shadow:0 10px 15px -3px #0003}.kb-rich-editor-menu-row.is-toolbar{gap:8px;min-height:54px;padding:7px 12px 10px;overflow-x:auto}.kb-rich-editor-tool-group{border-right:1px solid #e2e8f0;align-items:center;gap:2px;padding-right:7px;display:flex}.kb-rich-editor-tool-group:last-child{border-right:0;padding-right:0}.kb-rich-editor-menu button{color:#334155;cursor:pointer;background:0 0;border:0;border-radius:6px;flex:0 0 34px;place-items:center;width:34px;height:34px;padding:0;display:grid}.kb-rich-editor-menu button:hover:not(:disabled),.kb-rich-editor-menu button.is-active{color:#0f766e;background:#e9f8f6}.kb-rich-editor-menu button:disabled{color:#cbd5e1;cursor:not-allowed}.kb-rich-editor-menu select{background:#f8fafc;border-color:#e2e8f0;width:132px;min-width:132px;min-height:36px;padding:7px 30px 7px 10px}.kb-rich-editor-content{color:#334155;outline:none;min-height:330px;padding:20px 22px;font-size:14px;font-weight:400;line-height:1.65}.kb-rich-editor-content p{margin:0 0 12px}.kb-rich-editor-content p:last-child{margin-bottom:0}.kb-rich-editor-content h1,.kb-rich-editor-content h2,.kb-rich-editor-content h3{color:#0f172a;margin:18px 0 10px;line-height:1.3}.kb-rich-editor-content h1{font-size:26px}.kb-rich-editor-content h2{font-size:21px}.kb-rich-editor-content h3{font-size:17px}.kb-rich-editor-content ul,.kb-rich-editor-content ol{margin:10px 0;padding-left:25px}.kb-rich-editor-content blockquote{color:#475569;background:#f0fdfa;border-left:3px solid #14b8a6;margin:14px 0;padding:10px 15px}.kb-rich-editor-content pre{color:#e2e8f0;background:#0f172a;border-radius:8px;padding:14px;overflow-x:auto}.kb-rich-editor-content hr{border:0;border-top:1px solid #e2e8f0;margin:20px 0}.kb-rich-editor-content a{color:#0f766e;text-underline-offset:3px;font-weight:500;text-decoration:underline}.kb-rich-editor-content a:hover{color:#115e59}.kb-rich-editor-content table{border-collapse:collapse;border:1px solid #cbd5e1;width:100%;margin:18px 0;font-size:14px}.kb-rich-editor-content th{color:#0f172a;text-align:left;background:#f8fafc;border:1px solid #cbd5e1;padding:10px 14px;font-weight:600}.kb-rich-editor-content td{color:#334155;border:1px solid #cbd5e1;padding:9px 14px}.kb-rich-editor-content tr:hover td{background:#f8fafc}.kb-rich-editor-content p.is-editor-empty:first-child:before{float:left;color:#94a3b8;content:"Write the full answer, instructions, or documentation here...";pointer-events:none;height:0}.kb-rich-editor-footer{color:#64748b;background:#f8fafc;border-top:1px solid #e2e8f0;justify-content:space-between;align-items:center;min-height:34px;padding:6px 14px;font-size:11px;font-weight:500;display:flex}.kb-rich-editor-footer-left,.kb-rich-editor-footer-right{align-items:center;gap:8px;display:flex}.kb-footer-tag{color:#475569;text-transform:uppercase;background:#e2e8f0;border-radius:3px;padding:1px 6px;font-size:9px;font-weight:600}.kb-editor-modal-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:99999;background:#0f172a80;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.kb-editor-modal{background:#fff;border-radius:12px;flex-direction:column;width:100%;max-width:480px;max-height:90vh;display:flex;overflow:hidden;box-shadow:0 20px 25px -5px #00000026,0 8px 10px -6px #0000001a}.kb-editor-modal.kb-modal-lg{max-width:760px}.kb-editor-modal-header{border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;padding:16px 20px;display:flex}.kb-editor-modal-title{color:#0f172a;align-items:center;gap:10px;font-size:16px;font-weight:600;display:flex}.kb-editor-modal-header button{color:#64748b;cursor:pointer;background:0 0;border:0;border-radius:6px;justify-content:center;align-items:center;width:32px;height:32px;display:flex}.kb-editor-modal-header button:hover{color:#0f172a;background:#f1f5f9}.kb-editor-modal-body{flex:1;padding:20px;overflow-y:auto}.kb-editor-modal-footer{background:#f8fafc;border-top:1px solid #e2e8f0;justify-content:flex-end;align-items:center;gap:10px;padding:14px 20px;display:flex}.kb-modal-btn{cursor:pointer;border:0;border-radius:6px;padding:8px 16px;font-size:13px;font-weight:500;transition:all .15s}.kb-modal-btn.is-primary{color:#fff;background:#0f766e}.kb-modal-btn.is-primary:hover{background:#0d655e}.kb-modal-btn.is-secondary{color:#334155;background:#fff;border:1px solid #cbd5e1}.kb-modal-btn.is-secondary:hover{background:#f1f5f9}.kb-modal-btn.is-danger{color:#dc2626;background:#fee2e2;border:1px solid #fecaca;margin-right:auto}.kb-modal-btn.is-danger:hover{background:#fecaca}.kb-modal-hint{color:#64748b;margin:0 0 14px;font-size:13px}.kb-modal-field{color:#334155;flex-direction:column;gap:6px;margin-bottom:14px;font-size:13px;font-weight:500;display:flex}.kb-modal-field input{border:1px solid #cbd5e1;border-radius:6px;outline:none;width:100%;height:38px;padding:0 12px;font-size:14px;transition:border-color .15s}.kb-modal-field input:focus{border-color:#0f766e;box-shadow:0 0 0 2px #0f766e1a}.kb-modal-checkbox{color:#334155;cursor:pointer;align-items:center;gap:8px;margin-top:6px;font-size:13px;display:flex}.kb-modal-grid-2{grid-template-columns:1fr 1fr;gap:14px;display:grid}.kb-source-code-textarea{color:#1e293b;resize:vertical;background:#f8fafc;border:1px solid #cbd5e1;border-radius:8px;outline:none;width:100%;padding:12px 14px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:13px;line-height:1.5}.kb-source-code-textarea:focus{background:#fff;border-color:#0f766e}.kb-preview-container{background:#fff;border:1px solid #e2e8f0;border-radius:8px;min-height:220px;max-height:420px;overflow-y:auto}.kb-preview-stats{color:#64748b;margin-right:auto;font-size:12px}.kb-symbols-grid{grid-template-columns:repeat(auto-fill,minmax(44px,1fr));gap:8px;max-height:280px;padding:4px;display:grid;overflow-y:auto}.kb-symbol-btn{cursor:pointer;color:#1e293b;background:#f8fafc;border:1px solid #e2e8f0;border-radius:6px;justify-content:center;align-items:center;height:44px;font-size:18px;transition:all .12s;display:flex}.kb-symbol-btn:hover{color:#0f766e;background:#e6f7f5;border-color:#14b8a6;transform:scale(1.08)}.kb-stats-grid{grid-template-columns:repeat(3,1fr);gap:12px;display:grid}.kb-stat-box{text-align:center;background:#f8fafc;border:1px solid #e2e8f0;border-radius:8px;flex-direction:column;gap:4px;padding:14px;display:flex}.kb-stat-box strong{color:#0f766e;font-size:20px;font-weight:700}.kb-stat-box small{color:#64748b;text-transform:uppercase;font-size:11px;font-weight:500}.kb-help-columns{grid-template-columns:1fr 1fr;gap:24px;display:grid}.kb-help-columns h4{color:#0f172a;margin:0 0 10px;font-size:14px;font-weight:600}.kb-help-table{border-collapse:collapse;width:100%;font-size:13px}.kb-help-table td{color:#334155;border-bottom:1px solid #f1f5f9;padding:6px 4px}.kb-help-table kbd{color:#1e293b;background:#f1f5f9;border:1px solid #cbd5e1;border-radius:4px;padding:2px 6px;font-family:inherit;font-size:11px;font-weight:500}.kb-publish-control{cursor:pointer;background:#f8fafc;border:1px solid #dbe3ec;border-radius:8px;grid-template-columns:auto 1fr;align-items:center;min-height:64px;padding:10px 12px}.kb-publish-control input{accent-color:#0d9488;width:17px;height:17px}.kb-publish-control span{gap:2px;display:grid}.kb-publish-control small{font-size:10px}.kb-editor-actions{border-top:1px solid #e2e8f0;margin-top:16px;padding-top:16px}.kb-editor-actions button:disabled{opacity:.5;cursor:not-allowed}.kb-directory-toolbar{background:#f8fafc;border-bottom:1px solid #e2e8f0;gap:10px;padding:12px 20px}.kb-directory-toolbar label{flex:1;align-items:center;max-width:430px;display:flex;position:relative}.kb-directory-toolbar label>svg{z-index:1;color:#94a3b8;position:absolute;left:11px}.kb-directory-toolbar label input{padding-left:34px!important}.kb-directory-toolbar select{width:150px}.kb-directory-toolbar button{min-height:39px}.kb-admin-table-wrap{overflow-x:auto}.kb-admin-table{border-collapse:collapse;width:100%;min-width:760px}.kb-admin-table th{color:#64748b;text-align:left;background:#f5f7fa;padding:10px 20px;font-size:11px;font-weight:600}.kb-admin-table td{color:#475569;border-top:1px solid #e8edf3;padding:12px 20px;font-size:12px}.kb-table-title{gap:11px;min-width:280px}.kb-table-title>div{gap:3px;min-width:0;display:grid}.kb-table-title a,.kb-table-title strong{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:600;text-decoration:none;overflow:hidden}.kb-table-title a:hover{color:#0d9488}.kb-table-title small{color:#94a3b8;text-overflow:ellipsis;white-space:nowrap;max-width:420px;font-size:10px;overflow:hidden}.kb-category-pill,.kb-status-pill{white-space:nowrap;border-radius:999px;padding:5px 8px;font-size:10px;font-weight:600;display:inline-flex}.kb-category-pill{color:#475569;background:#f1f5f9}.kb-status-pill.is-published{color:#15803d;background:#dcfce7}.kb-status-pill.is-draft{color:#b45309;background:#fef3c7}.kb-row-actions{gap:6px}.kb-admin-empty{color:#94a3b8;text-align:center;grid-column:1/-1;place-items:center;min-height:90px;font-size:12px;display:grid}.kb-public-page{color:#0f172a;background-color:#f8fafc;background-image:radial-gradient(at 100% 0,#ccfbf166 0,#0000 50%),radial-gradient(at 0 100%,#f1f5f9cc 0,#0000 50%);min-height:100vh;font-family:inherit}.kb-public-topbar{z-index:50;background:#fff;border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:center;gap:24px;min-height:72px;padding:12px max(24px,50vw - 620px);display:flex;position:sticky;top:0;box-shadow:none!important}.kb-public-brand{align-items:center;gap:14px;text-decoration:none;transition:opacity .15s;display:flex}.kb-public-brand:hover{opacity:.9}.kb-public-brand img{width:140px;height:auto}.kb-brand-divider{background:#cbd5e1;width:1px;height:24px}.kb-brand-meta{flex-direction:column;line-height:1.25;display:flex}.kb-brand-meta strong{color:#0f172a;letter-spacing:-.01em;font-size:13px;font-weight:700}.kb-brand-meta small{color:#0f766e;font-size:11px;font-weight:600}.kb-topbar-nav{align-items:center;gap:8px;display:flex}.kb-nav-link{color:#475569;border-radius:8px;align-items:center;gap:6px;min-height:38px;padding:8px 14px;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:inline-flex}.kb-nav-link:hover{color:#0f766e;background:#f1f5f9}.kb-public-login{background:linear-gradient(135deg,#0d9488 0%,#0f766e 100%);border-radius:8px;align-items:center;gap:6px;min-height:38px;padding:8px 16px;font-size:13px;font-weight:600;text-decoration:none;transition:all .15s;display:inline-flex;box-shadow:0 2px 6px #0f766e40;color:#fff!important}.kb-public-login:hover{background:linear-gradient(135deg,#0f766e 0%,#115e59 100%);transform:translateY(-1px);box-shadow:0 4px 12px #0f766e59}.kb-public-hero{text-align:center;color:#fff;background-color:#042f2e;background-image:radial-gradient(circle at 50% 20%,#2dd4bf40 0%,#0000 60%),linear-gradient(135deg,#022c22 0%,#064e3b 50%,#0f766e 100%);padding:72px 24px 92px;position:relative;overflow:hidden}.kb-public-hero:before{content:"";opacity:.6;pointer-events:none;background-image:radial-gradient(#ffffff14 1px,#0000 1px);background-size:24px 24px;position:absolute;inset:0}.kb-hero-content{z-index:1;flex-direction:column;align-items:center;max-width:760px;margin:0 auto;display:flex;position:relative}.kb-hero-badge{color:#ccfbf1;letter-spacing:.03em;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#ffffff1f;border:1px solid #ffffff38;border-radius:999px;align-items:center;gap:7px;margin-bottom:22px;padding:6px 16px;font-size:12px;font-weight:600;display:inline-flex}.kb-public-hero h1{color:#fff;letter-spacing:-.035em;text-shadow:0 2px 10px #0000001f;margin:0 0 14px;font-size:clamp(30px,5vw,48px);font-weight:700;line-height:1.15}.kb-public-hero p{color:#99f6e4;max-width:600px;margin:0 0 32px;font-size:clamp(15px,2vw,17px);line-height:1.6}.kb-search-form{background:#fff;border-radius:16px;gap:8px;width:100%;max-width:660px;padding:6px;transition:all .2s;display:flex;box-shadow:0 20px 40px -15px #022c2259,0 0 0 1px #ffffff40}.kb-search-form:focus-within{transform:translateY(-2px);box-shadow:0 25px 50px -12px #022c2273,0 0 0 3px #2dd4bf80}.kb-search-input-wrap{flex:1;align-items:center;min-width:0;display:flex;position:relative}.kb-search-icon{color:#0d9488;pointer-events:none;position:absolute;left:16px}.kb-search-input-wrap input{color:#0f172a;background:0 0;border:0;outline:none;width:100%;height:48px;padding:0 40px 0 48px;font-family:inherit;font-size:15px}.kb-search-input-wrap input::placeholder{color:#94a3b8}.kb-search-clear{color:#94a3b8;background:#f1f5f9;border-radius:50%;justify-content:center;align-items:center;width:26px;height:26px;text-decoration:none;transition:all .12s;display:flex;position:absolute;right:10px}.kb-search-clear:hover{color:#475569;background:#e2e8f0}.kb-search-btn{color:#fff;cursor:pointer;background:linear-gradient(135deg,#0d9488 0%,#0f766e 100%);border:0;border-radius:12px;justify-content:center;align-items:center;height:48px;padding:0 24px;font-size:14px;font-weight:600;transition:all .15s;display:inline-flex;box-shadow:0 2px 8px #0f766e4d}.kb-search-btn:hover{background:linear-gradient(135deg,#0f766e 0%,#115e59 100%);transform:translateY(-1px);box-shadow:0 4px 14px #0f766e73}.kb-hero-quick-topics{color:#99f6e4;flex-wrap:wrap;justify-content:center;align-items:center;gap:10px;margin-top:24px;font-size:13px;display:flex}.kb-quick-tags{flex-wrap:wrap;gap:8px;display:flex}.kb-quick-tag{color:#fff;background:#ffffff1f;border:1px solid #fff3;border-radius:999px;padding:4px 12px;font-size:12px;font-weight:500;text-decoration:none;transition:all .15s;display:inline-block}.kb-quick-tag:hover{background:#ffffff40;border-color:#fff6;transform:translateY(-1px)}.kb-public-layout{z-index:10;grid-template-columns:270px minmax(0,1fr);gap:32px;width:min(1240px,100% - 48px);margin:-36px auto 0;padding-bottom:80px;display:grid;position:relative}.kb-public-categories{background:#fff;border:1px solid #e2e8f0;border-radius:16px;align-self:start;padding:14px;position:sticky;top:90px;box-shadow:0 4px 20px -2px #0f172a0d}.kb-categories-header{color:#64748b;letter-spacing:.08em;border-bottom:1px solid #f1f5f9;align-items:center;gap:8px;margin-bottom:8px;padding:8px 12px 12px;font-size:11px;font-weight:700;display:flex}.kb-categories-nav{flex-direction:column;gap:4px;display:flex}.kb-category-link{color:#475569;border-radius:10px;justify-content:space-between;align-items:center;padding:10px 14px;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:flex}.kb-category-link:hover{color:#0f172a;background:#f8fafc}.kb-category-link.is-active{color:#0f766e;background:#f0fdfa;border:1px solid #ccfbf1;font-weight:600}.kb-cat-title{align-items:center;gap:10px;min-width:0;display:flex}.kb-cat-dot{background:#cbd5e1;border-radius:50%;width:7px;height:7px;transition:background .15s}.kb-category-link.is-active .kb-cat-dot{background:#0d9488}.kb-cat-count{color:#64748b;background:#f1f5f9;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600;transition:all .15s}.kb-category-link.is-active .kb-cat-count{color:#0f766e;background:#ccfbf1}.kb-public-results{background:#fff;border:1px solid #e2e8f0;border-radius:16px;overflow:hidden;box-shadow:0 4px 20px -2px #0f172a0d}.kb-public-results-heading{background:#fff;border-bottom:1px solid #f1f5f9;justify-content:space-between;align-items:center;gap:16px;padding:24px 28px;display:flex}.kb-public-results-heading h2{color:#0f172a;letter-spacing:-.02em;margin:0;font-size:20px;font-weight:700}.kb-public-results-heading p{color:#64748b;margin:4px 0 0;font-size:13px}.kb-clear-filter-btn{color:#475569;background:#f1f5f9;border-radius:8px;align-items:center;gap:6px;padding:7px 14px;font-size:12px;font-weight:600;text-decoration:none;transition:all .12s;display:inline-flex}.kb-clear-filter-btn:hover{color:#dc2626;background:#fee2e2}.kb-public-list{flex-direction:column;gap:12px;padding:20px 24px;display:flex}.kb-public-item{background:#fff;border:1px solid #f1f5f9;border-radius:12px;align-items:center;gap:18px;padding:18px 22px;text-decoration:none;transition:all .2s cubic-bezier(.16,1,.3,1);display:flex}.kb-public-item:hover{background:#fafffe;border-color:#99f6e4;transform:translateY(-2px);box-shadow:0 10px 24px -6px #0f172a14}.kb-public-item-icon{color:#0d9488;background:#f0fdfa;border:1px solid #ccfbf1;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;transition:all .15s;display:flex}.kb-public-item:hover .kb-public-item-icon{color:#fff;background:#0d9488;border-color:#0d9488}.kb-public-item-content{flex:1;min-width:0}.kb-public-item-content h3{color:#0f172a;margin:0;font-size:16px;font-weight:600;line-height:1.4;transition:color .15s}.kb-public-item:hover .kb-public-item-content h3{color:#0d9488}.kb-public-item-content p{color:#64748b;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:4px 0 0;font-size:13px;line-height:1.5;display:-webkit-box;overflow:hidden}.kb-public-item-meta{flex-shrink:0;align-items:center;gap:12px;display:flex}.kb-category-badge{color:#334155;background:#f1f5f9;border:1px solid #e2e8f0;border-radius:999px;padding:4px 12px;font-size:11px;font-weight:600;display:inline-block}.kb-item-arrow{color:#cbd5e1;align-items:center;transition:transform .15s,color .15s;display:flex}.kb-public-item:hover .kb-item-arrow{color:#0d9488;transform:translate(3px)}.kb-public-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:70px 24px;display:flex}.kb-empty-icon{color:#0d9488;background:#f0fdfa;border:1px solid #ccfbf1;border-radius:16px;justify-content:center;align-items:center;width:64px;height:64px;margin-bottom:18px;display:flex}.kb-public-empty h3{color:#0f172a;margin:0 0 6px;font-size:18px;font-weight:600}.kb-public-empty p{color:#64748b;max-width:400px;margin:0 0 22px;font-size:14px;line-height:1.55}.kb-empty-action{color:#fff;background:#0f766e;border-radius:9px;align-items:center;gap:6px;padding:10px 20px;font-size:13px;font-weight:600;text-decoration:none;transition:all .15s;display:inline-flex}.kb-empty-action:hover{background:#0d655e;transform:translateY(-1px)}.kb-article-shell{width:min(940px,100% - 48px);margin:0 auto;padding:32px 0 80px}.kb-breadcrumb{color:#64748b;white-space:nowrap;align-items:center;gap:8px;margin-bottom:24px;font-size:13px;display:flex;overflow-x:auto}.kb-crumb-home{color:#64748b;align-items:center;text-decoration:none;transition:color .12s;display:inline-flex}.kb-crumb-home:hover{color:#0f766e}.kb-crumb-sep{color:#cbd5e1;flex-shrink:0}.kb-breadcrumb a{color:#64748b;font-weight:500;text-decoration:none;transition:color .12s}.kb-breadcrumb a:hover{color:#0f766e}.kb-crumb-current{color:#0f172a;text-overflow:ellipsis;font-weight:600;overflow:hidden}.kb-article-content-card{background:#fff;border:1px solid #e2e8f0;border-radius:20px;overflow:hidden;box-shadow:0 10px 30px -5px #0f172a0d}.kb-article-card-header{background:linear-gradient(#f8fafc 0%,#fff 100%);border-bottom:1px solid #f1f5f9;padding:40px 48px 32px}.kb-article-header-top{justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px;display:flex}.kb-article-category-pill{color:#0f766e;letter-spacing:.05em;text-transform:uppercase;background:#f0fdfa;border:1px solid #ccfbf1;border-radius:999px;align-items:center;gap:6px;padding:4px 12px;font-size:11px;font-weight:700;display:inline-flex}.kb-category-dot{background:#0d9488;border-radius:50%;width:6px;height:6px}.kb-share-btn{color:#475569;cursor:pointer;background:#fff;border:1px solid #e2e8f0;border-radius:8px;align-items:center;gap:6px;padding:6px 14px;font-size:12px;font-weight:500;transition:all .15s;display:inline-flex}.kb-share-btn:hover{color:#0f172a;background:#f8fafc;border-color:#cbd5e1}.kb-share-btn.is-copied{color:#0f766e;background:#f0fdfa;border-color:#ccfbf1}.kb-article-main-title{color:#0f172a;letter-spacing:-.03em;margin:0 0 14px;font-size:clamp(28px,4vw,38px);font-weight:700;line-height:1.25}.kb-article-main-summary{color:#475569;max-width:760px;margin:0 0 24px;font-size:16px;line-height:1.65}.kb-article-meta-row{color:#64748b;flex-wrap:wrap;align-items:center;gap:14px;font-size:13px;display:flex}.kb-meta-item{align-items:center;gap:7px;display:inline-flex}.kb-author-avatar{color:#fff;background:#0f766e;border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;font-size:11px;font-weight:700;display:inline-flex}.kb-meta-bullet{color:#cbd5e1}.kb-article-body{color:#334155;padding:40px 48px 48px;font-size:15px;font-weight:400;line-height:1.85}.kb-article-body p{margin:0 0 16px}.kb-article-body h1,.kb-article-body h2,.kb-article-body h3{color:#0f172a;letter-spacing:-.02em;margin:32px 0 14px;font-weight:700;line-height:1.3}.kb-article-body h1{font-size:28px}.kb-article-body h2{font-size:22px}.kb-article-body h3{font-size:18px}.kb-article-body ul,.kb-article-body ol{margin:16px 0;padding-left:28px}.kb-article-body li{margin:6px 0}.kb-article-body blockquote{color:#134e4a;background:#f0fdfa;border-left:4px solid #0d9488;border-radius:0 10px 10px 0;margin:24px 0;padding:16px 22px;font-style:normal}.kb-article-body pre{color:#e2e8f0;background:#0f172a;border-radius:10px;margin:20px 0;padding:18px 20px;font-size:13px;line-height:1.6;overflow-x:auto}.kb-article-body code:not(pre code){color:#be123c;background:#fff1f2;border-radius:4px;padding:2px 6px;font-size:.9em;font-weight:500}.kb-article-body hr{border:0;border-top:1px solid #e2e8f0;margin:32px 0}.kb-article-body a{color:#0f766e;text-underline-offset:3px;font-weight:500;text-decoration:underline;transition:color .12s}.kb-article-body a:hover{color:#115e59}.kb-article-body table{border-collapse:collapse;border:1px solid #e2e8f0;border-radius:8px;width:100%;margin:24px 0;font-size:14px;overflow:hidden}.kb-article-body th{color:#0f172a;text-align:left;background:#f8fafc;border-bottom:2px solid #e2e8f0;padding:12px 16px;font-weight:600}.kb-article-body td{color:#334155;border-bottom:1px solid #f1f5f9;padding:11px 16px}.kb-article-body tr:hover td{background:#f8fafc}.kb-article-feedback-section{background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px;justify-content:center;align-items:center;margin:10px 48px 40px;padding:20px 24px;display:flex}.kb-feedback-box{color:#334155;flex-wrap:wrap;justify-content:center;align-items:center;gap:16px;font-size:14px;font-weight:500;display:flex}.kb-feedback-buttons{align-items:center;gap:8px;display:flex}.kb-feedback-btn{color:#334155;cursor:pointer;background:#fff;border:1px solid #cbd5e1;border-radius:8px;align-items:center;gap:6px;padding:6px 16px;font-size:13px;font-weight:500;transition:all .15s;display:inline-flex}.kb-feedback-btn:hover{color:#0f766e;background:#f0fdfa;border-color:#0d9488}.kb-feedback-thanks{color:#0f766e;align-items:center;gap:8px;font-size:14px;font-weight:600;display:flex}.kb-article-bottom-card{background:#fff;border:1px solid #e2e8f0;border-radius:16px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:20px;margin-top:24px;padding:24px 32px;display:flex;box-shadow:0 4px 15px -3px #0f172a0a}.kb-bottom-help-info{align-items:center;gap:16px;display:flex}.kb-bottom-help-icon{color:#0f766e;background:#f0fdfa;border:1px solid #ccfbf1;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.kb-bottom-help-info h3{color:#0f172a;margin:0 0 4px;font-size:15px;font-weight:700}.kb-bottom-help-info p{color:#64748b;margin:0;font-size:13px}.kb-bottom-actions{align-items:center;gap:12px;display:flex}.kb-bottom-back-link{color:#334155;background:#fff;border:1px solid #cbd5e1;border-radius:9px;align-items:center;gap:6px;padding:9px 16px;font-size:13px;font-weight:600;text-decoration:none;transition:all .15s;display:inline-flex}.kb-bottom-back-link:hover{color:#0f172a;background:#f8fafc;border-color:#94a3b8}.kb-bottom-ticket-btn{background:linear-gradient(135deg,#0d9488 0%,#0f766e 100%);border-radius:9px;align-items:center;gap:8px;padding:9px 18px;font-size:13px;font-weight:600;text-decoration:none;transition:all .15s;display:inline-flex;box-shadow:0 2px 8px #0f766e40;color:#fff!important}.kb-bottom-ticket-btn:hover{background:linear-gradient(135deg,#0f766e 0%,#115e59 100%);transform:translateY(-1px);box-shadow:0 4px 14px #0f766e59}@media (min-width:1280px){.admin-app-shell-layout:has(.kb-admin-workspace) .admin-app-shell-surface{min-height:100dvh!important;box-shadow:none!important;background:#f5f7fa!important;border:0!important;padding:0!important}}@media (max-width:1200px){.kb-admin-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.kb-admin-header{flex-wrap:wrap;align-items:flex-start}.kb-category-layout{grid-template-columns:1fr}}@media (max-width:960px){.kb-public-layout{grid-template-columns:1fr;gap:24px;margin-top:20px}.kb-public-categories{flex-direction:column;display:flex;position:static;overflow-x:auto}.kb-categories-nav{flex-direction:row;gap:8px;padding-bottom:4px;overflow-x:auto}.kb-category-link{white-space:nowrap;flex:none}.kb-article-card-header,.kb-article-body{padding:30px 24px}.kb-article-feedback-section{margin:10px 24px 30px}}@media (max-width:680px){.kb-admin-workspace{gap:16px;padding:16px}.kb-admin-header{flex-direction:column;align-items:flex-start}.kb-admin-header-actions{width:100%}.kb-admin-header-actions>a{flex:1}.kb-admin-metrics,.kb-category-list,.kb-article-form-grid{grid-template-columns:1fr}.kb-article-form-grid .is-wide{grid-column:auto}.kb-directory-toolbar{flex-direction:column;align-items:stretch}.kb-directory-toolbar label{max-width:none}.kb-directory-toolbar select{width:100%}.kb-public-topbar{padding:12px 16px}.kb-brand-divider,.kb-brand-meta{display:none}.kb-public-brand img{width:120px}.kb-topbar-nav .kb-nav-link{display:none}.kb-public-hero{padding:48px 16px 64px}.kb-search-form{flex-direction:column;padding:8px}.kb-search-btn{width:100%;height:44px}.kb-public-layout{width:calc(100% - 32px)}.kb-public-results-heading{padding:18px 20px}.kb-public-list{padding:16px}.kb-public-item{flex-direction:column;align-items:flex-start;gap:12px;padding:16px}.kb-public-item-meta{justify-content:space-between;width:100%}.kb-article-shell{width:calc(100% - 32px);padding-top:20px}.kb-article-card-header,.kb-article-body{padding:24px 18px}.kb-article-feedback-section{margin:10px 18px 24px;padding:16px}.kb-article-bottom-card{flex-direction:column;align-items:flex-start;padding:20px}.kb-bottom-actions{flex-direction:column;width:100%}.kb-bottom-back-link,.kb-bottom-ticket-btn{justify-content:center;width:100%}}.incident-workspace{flex-direction:column;gap:20px;width:100%;max-width:100%;padding-bottom:40px;display:flex}.incident-top-bar{color:#fff;background:linear-gradient(135deg,#002d37 0%,#004353 50%,#0a5668 100%);border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:18px;padding:24px 28px;display:flex;box-shadow:0 4px 18px #002d3726}.incident-title-row{align-items:center;gap:12px;margin-bottom:6px;display:flex}.incident-badge-tag{color:#5eead4;text-transform:uppercase;letter-spacing:.06em;background:#0d948840;border:1px solid #2dd4bf66;border-radius:999px;align-items:center;gap:5px;padding:3px 9px;font-size:11px;font-weight:700;display:inline-flex}.incident-page-title{color:#fff;letter-spacing:-.01em;margin:0;font-size:22px;font-weight:700}.incident-subtitle{color:#99f6e4;opacity:.9;margin:0;font-size:13px}.incident-header-actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.incident-btn-primary{color:#fff;cursor:pointer;background:#0d9488;border:none;border-radius:9px;align-items:center;gap:8px;padding:9px 16px;font-size:13px;font-weight:600;text-decoration:none;transition:all .18s;display:inline-flex;box-shadow:0 2px 6px #0d948859}.incident-btn-primary:hover{color:#fff;background:#0f766e;transform:translateY(-1px)}.incident-btn-ghost{color:#fff;cursor:pointer;background:#ffffff1f;border:1px solid #ffffff38;border-radius:9px;align-items:center;gap:7px;padding:8px 14px;font-size:13px;font-weight:500;text-decoration:none;transition:all .18s;display:inline-flex}.incident-btn-ghost:hover{color:#fff;background:#ffffff38}.incident-stats-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;display:grid}.incident-stat-card{background:var(--surface,#fff);border:1px solid var(--border-color,#e2e8f0);border-radius:12px;align-items:center;gap:14px;padding:16px 18px;transition:transform .15s,box-shadow .15s;display:flex;box-shadow:0 1px 4px #0000000a}.incident-stat-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000012}.incident-stat-icon-wrap{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.incident-stat-icon-wrap.is-teal{color:#0f766e;background:#ccfbf1}.incident-stat-icon-wrap.is-rose{color:#e11d48;background:#ffe4e6}.incident-stat-icon-wrap.is-amber{color:#b45309;background:#fef3c7}.incident-stat-icon-wrap.is-blue{color:#0284c7;background:#e0f2fe}.incident-stat-info{flex-direction:column;gap:2px;display:flex}.incident-stat-value{color:var(--text-heading,#0f172a);font-size:20px;font-weight:700;line-height:1.2}.incident-stat-label{text-transform:uppercase;color:var(--text-muted,#64748b);letter-spacing:.03em;font-size:12px;font-weight:600}.incident-stat-sub{color:var(--text-dim,#94a3b8);font-size:11px}.incident-form-card{background:var(--surface,#fff);border:1px solid #0d9488;border-radius:12px;animation:.22s ease-out incidentSlideDown;overflow:hidden;box-shadow:0 4px 20px #0d94881f}@keyframes incidentSlideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.incident-form-head{background:#f0fdfa;border-bottom:1px solid #ccfbf1;justify-content:space-between;align-items:center;padding:14px 20px;display:flex}.incident-form-head-title{color:#0f766e;align-items:center;gap:9px;display:flex}.incident-form-head-title h3{color:#0f766e;margin:0;font-size:15px;font-weight:700}.incident-form-icon{color:#0d9488}.incident-form-close-btn{color:#64748b;cursor:pointer;background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;padding:5px;transition:all .15s;display:flex}.incident-form-close-btn:hover{color:#0f172a;background:#e2e8f0}.incident-form-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;display:grid}.incident-form-footer{border-top:1px solid var(--border-color,#e2e8f0);justify-content:flex-end;align-items:center;gap:12px;margin-top:20px;padding-top:16px;display:flex}.incident-table-card{background:var(--surface,#fff);border:1px solid var(--border-color,#e2e8f0);border-radius:12px;overflow:hidden;box-shadow:0 2px 8px #00000008}.incident-table-header-bar{border-bottom:1px solid var(--border-color,#e2e8f0);background:var(--surface-alt,#fafbfc);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;display:flex}.incident-table-title-wrap{align-items:center;gap:10px;display:flex}.incident-table-title{color:var(--text-heading,#0f172a);letter-spacing:-.01em;margin:0;font-size:15px;font-weight:700}.incident-counter-badge{background:var(--bg-badge,#e2e8f0);color:var(--text-badge,#475569);border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600}.incident-table-controls{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.incident-search-box{align-items:center;display:flex;position:relative}.incident-search-icon{color:#94a3b8;pointer-events:none;position:absolute;left:10px}.incident-search-input{border:1px solid var(--border-color,#cbd5e1);color:#0f172a;background:#fff;border-radius:7px;outline:none;width:240px;padding:7px 28px 7px 30px;font-size:12px;transition:all .15s}.incident-search-input:focus{border-color:#0d9488;box-shadow:0 0 0 2px #0d948826}.incident-search-clear{color:#94a3b8;cursor:pointer;background:0 0;border:none;padding:2px;position:absolute;right:8px}.incident-filter-wrap{align-items:center;display:flex;position:relative}.incident-filter-icon{color:#94a3b8;pointer-events:none;position:absolute;left:10px}.incident-filter-select{border:1px solid var(--border-color,#cbd5e1);color:#334155;cursor:pointer;background:#fff;border-radius:7px;outline:none;padding:7px 12px 7px 28px;font-size:12px}.incident-filter-select:focus{border-color:#0d9488}.incident-table-wrapper{-webkit-overflow-scrolling:touch;width:100%;overflow-x:auto}.incident-downtime-table{border-collapse:collapse;text-align:left;width:100%;font-size:13px}.incident-downtime-table thead tr{color:#fff;background:#002d37}.incident-downtime-table th{text-transform:uppercase;letter-spacing:.05em;color:#fff;white-space:nowrap;border-right:1px solid #ffffff14;padding:12px 14px;font-size:11px;font-weight:700}.incident-downtime-table th:last-child{border-right:none}.incident-downtime-table th.is-number{text-align:right}.incident-downtime-table tbody tr{border-bottom:1px solid var(--border-color,#f1f5f9);transition:background-color .15s}.incident-downtime-table tbody tr:hover{background-color:#f8fafc}.incident-downtime-table td{color:#334155;vertical-align:middle;padding:11px 14px}.incident-downtime-table td.is-number{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}.incident-service-cell{color:#0f172a;font-weight:600}.incident-date-cell{white-space:nowrap;color:#475569;font-size:12px}.incident-time-cell{white-space:nowrap;color:#64748b;font-family:monospace;font-size:12px}.incident-stakeholder-badge{white-space:nowrap;letter-spacing:.02em;border-radius:6px;align-items:center;padding:3px 9px;font-size:11px;font-weight:700;display:inline-flex}.incident-stakeholder-badge.is-adn{color:#0f766e;background:#ccfbf1;border:1px solid #99f6e4}.incident-stakeholder-badge.is-fidc{color:#b91c1c;background:#fee2e2;border:1px solid #fecaca}.incident-stakeholder-badge.is-telco{color:#92400e;background:#fef3c7;border:1px solid #fde68a}.incident-stakeholder-badge.is-other{color:#334155;background:#e2e8f0;border:1px solid #cbd5e1}.incident-issue-cell{text-overflow:ellipsis;white-space:nowrap;max-width:220px;overflow:hidden}.incident-action-badge{white-space:nowrap;border-radius:999px;align-items:center;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.incident-action-badge.is-resolved{color:#15803d;background:#dcfce7}.incident-action-badge.is-workaround{color:#4338ca;background:#e0e7ff}.incident-action-badge.is-progress{color:#854d0e;background:#fef9c3}.incident-action-badge.is-monitoring{color:#0369a1;background:#e0f2fe}.incident-downtime-pill{color:#0f172a;background:#f1f5f9;border-radius:4px;padding:2px 7px;font-size:12px;font-weight:700;display:inline-block}.incident-row-actions{justify-content:flex-end;align-items:center;gap:6px;display:flex}.incident-action-btn{border:1px solid var(--border-color,#cbd5e1);color:#475569;cursor:pointer;background:#fff;border-radius:6px;justify-content:center;align-items:center;width:26px;height:26px;transition:all .15s;display:inline-flex}.incident-action-btn:hover{color:#0f172a;background:#f1f5f9}.incident-action-btn.is-danger:hover{color:#dc2626;background:#fee2e2;border-color:#fca5a5}.incident-empty-row{color:#94a3b8;text-align:center!important;padding:36px 20px!important}.incident-empty-row svg{color:#cbd5e1;margin:0 auto 8px}.incident-empty-row p{margin:0;font-size:13px}.incident-analytics-row{grid-template-columns:1fr 1fr;gap:18px;margin-top:6px;display:grid}.incident-analytics-left{flex-direction:column;gap:18px;display:flex}.incident-analytics-right{flex-direction:column;display:flex}.incident-summary-card{background:var(--surface,#fff);border:1px solid var(--border-color,#e2e8f0);border-radius:12px;padding:18px;box-shadow:0 2px 8px #00000008}.incident-summary-head{align-items:baseline;gap:10px;margin-bottom:14px;display:flex}.incident-summary-head h3{text-transform:uppercase;letter-spacing:.05em;color:#002d37;margin:0;font-size:14px;font-weight:800}.incident-summary-subtext{color:#94a3b8;font-size:11px;font-style:italic}.incident-summary-table{border-collapse:collapse;width:100%;font-size:13px}.incident-summary-table th{text-transform:uppercase;letter-spacing:.04em;color:#fff;background:#002d37;padding:9px 12px;font-size:11px;font-weight:700}.incident-summary-table th.is-number{text-align:right}.incident-summary-table td{color:#334155;border-bottom:1px solid #e2e8f0;padding:9px 12px}.incident-summary-table td.is-number{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}.incident-summary-name{align-items:center;gap:8px;font-weight:600;display:flex}.incident-color-dot{border-radius:50%;flex-shrink:0;width:9px;height:9px}.incident-summary-total-row{background:#f8fafc;font-weight:700}.incident-summary-total-row td{color:#002d37;border-top:2px solid #002d37;border-bottom:none;font-size:13px}.incident-chart-card{background:var(--surface,#fff);border:1px solid var(--border-color,#e2e8f0);border-radius:12px;flex-direction:column;padding:18px;display:flex;box-shadow:0 2px 8px #00000008}.incident-chart-card.is-fullheight{height:100%}.incident-chart-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:6px;margin-bottom:16px;display:flex}.incident-chart-title-wrap{color:#002d37;align-items:center;gap:8px;display:flex}.incident-chart-title-wrap h4{text-transform:uppercase;letter-spacing:.04em;color:#002d37;margin:0;font-size:13px;font-weight:700}.incident-chart-sub{color:#94a3b8;font-size:11px}.incident-chart-body,.incident-pie-container{width:100%}.incident-tooltip{color:#fff;background:#0f172a;border-radius:7px;padding:8px 12px;font-size:11px;line-height:1.5;box-shadow:0 4px 12px #0003}.incident-tooltip strong{margin-bottom:2px;font-size:12px;display:block}.incident-tooltip p{color:#cbd5e1;margin:0}.incident-tooltip-val{color:#5eead4;margin-top:4px;font-weight:700;display:block}@media (max-width:1024px){.incident-analytics-row{grid-template-columns:1fr}}@media (max-width:768px){.incident-top-bar{padding:18px 20px}.incident-page-title{font-size:19px}.incident-search-input{width:100%}.incident-table-controls{flex-direction:column;align-items:stretch;width:100%}.incident-search-box,.incident-filter-wrap,.incident-filter-select{width:100%}}@media print{.incident-top-bar .incident-header-actions,.incident-table-controls,.incident-row-actions,.incident-form-card,nav,aside,header{display:none!important}.incident-workspace{max-width:100%;margin:0;padding:0}.incident-downtime-table th{-webkit-print-color-adjust:exact;print-color-adjust:exact;color:#fff!important;background:#002d37!important}.incident-analytics-row{page-break-inside:avoid;grid-template-columns:1fr 1fr}}.admin-app-shell-layout:has(.incident-workspace) .admin-app-shell-surface{background:#f6f8f9!important;overflow:visible!important}.incident-workspace{--incident-ink:#102a2d;--incident-muted:#667b80;--incident-brand:#0d9488;--incident-brand-dark:#075e58;--incident-brand-deep:#073b3a;--incident-border:#dce6e5;--incident-soft:#eef8f6;color:var(--incident-ink);background:radial-gradient(circle at 95% 0,#0d94880f,#0000 26rem),#f6f8f9;gap:18px;padding:clamp(16px,2vw,28px)}.incident-workspace-header{background:linear-gradient(110deg,#ecfdf9f5,#fffffffa 58%),#fff;border:1px solid #cfe3df;border-radius:16px;justify-content:space-between;align-items:flex-end;gap:24px;padding:24px 26px;display:flex;position:relative;overflow:hidden;box-shadow:0 8px 24px #073b3a0f}.incident-workspace-header:before{content:"";background:linear-gradient(#13b8a6,#08766d);width:5px;position:absolute;inset:0 auto 0 0}.incident-workspace-header:after{content:"";pointer-events:none;border:38px solid #0d94880f;border-radius:50%;width:220px;height:220px;position:absolute;top:-82px;right:-54px}.incident-header-left{z-index:1;gap:8px;min-width:0;display:grid;position:relative}.incident-brand-row{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.incident-brand-pill,.incident-status-tag{letter-spacing:.065em;text-transform:uppercase;white-space:nowrap;border-radius:999px;align-items:center;min-height:25px;font-size:10.5px;font-weight:700;display:inline-flex}.incident-brand-pill{color:#07675f;background:#dcf7f2;border:1px solid #a9ddd4;gap:7px;padding:0 10px}.incident-brand-dot{background:#0d9488;border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 4px #0d94881f}.incident-status-tag{color:#607377;background:#fffc;border:1px solid #e1e8e7;padding:0 9px}.incident-workspace .incident-page-title{color:var(--incident-ink);letter-spacing:-.025em;margin:0;font-size:clamp(21px,1.55vw,26px);font-weight:650;line-height:1.2}.incident-page-subtitle{max-width:760px;color:var(--incident-muted);margin:0;font-size:12.5px;line-height:1.55}.incident-workspace-header .incident-header-actions{z-index:1;flex-shrink:0;justify-content:flex-end;position:relative}.incident-workspace-header .admin-btn{white-space:nowrap;border-radius:9px;height:38px}.incident-workspace-header .admin-btn-primary{background:var(--incident-brand);box-shadow:0 5px 12px #0d948833}.incident-workspace-header .admin-btn-ghost{color:#486065;background:#ffffffe0;border-color:#cbdcda}.incident-workspace-header .admin-btn-ghost:hover{color:#07675f;background:#fff;border-color:#9fc8c2}.incident-stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.incident-stat-card{border-color:var(--incident-border);border-radius:14px;justify-content:space-between;gap:14px;min-width:0;min-height:118px;padding:18px;box-shadow:0 4px 14px #102a2d0a}.incident-stat-card:hover{border-color:#bfd9d5;box-shadow:0 8px 20px #073b3a12}.incident-stat-content{align-content:center;gap:5px;min-width:0;display:grid}.incident-stat-label{color:#71858a;letter-spacing:.06em;font-size:10px;font-weight:650;line-height:1.25}.incident-stat-number{color:var(--incident-ink);text-overflow:ellipsis;white-space:nowrap;font-size:clamp(18px,1.2vw,21px);font-weight:650;line-height:1.2;display:block;overflow:hidden}.incident-stat-sub{color:#8a9a9e;text-overflow:ellipsis;white-space:nowrap;font-size:10.5px;line-height:1.35;overflow:hidden}.incident-stat-icon{border:1px solid #0000;border-radius:12px;flex:0 0 42px;place-items:center;width:42px;height:42px;display:grid}.incident-stat-icon.is-blue{color:#0c8a80;background:#edf9f7;border-color:#bee3dd}.incident-stat-icon.is-amber{color:#167b73;background:#f2faf8;border-color:#c8e5e0}.incident-stat-icon.is-slate{color:#456f6b;background:#f4f9f8;border-color:#d0e3df}.incident-stat-icon.is-teal{color:#0d897f;background:#ecfaf7;border-color:#bde4dc}.incident-form-card,.incident-table-card,.incident-summary-card,.incident-chart-card{border-color:var(--incident-border);border-radius:14px;box-shadow:0 4px 16px #102a2d0b}.incident-form-card{border-color:#aad8d1}.incident-form-head{background:var(--incident-soft);border-color:#d8ede9;padding:15px 18px}.incident-form-body{padding:20px}.incident-form-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.incident-form-card .admin-input-group input,.incident-form-card .admin-input-group select{width:100%;min-width:0;height:38px;color:var(--incident-ink);background:#fff;border:1px solid #ccd9d8;border-radius:8px;outline:none;padding:0 11px}.incident-form-card .admin-input-group input:focus,.incident-form-card .admin-input-group select:focus{border-color:#25a99d;box-shadow:0 0 0 3px #0d94881c}.incident-modal-backdrop{z-index:1200;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f172a8c;place-items:center;padding:20px;animation:.16s ease-out incidentModalFade;display:grid;position:fixed;inset:0;overflow-y:auto}.admin-modal-dialog.incident-modal-dialog{background:#fff;border:1px solid #dbe3ec;border-radius:14px;flex-direction:column;width:min(860px,100%);max-height:min(780px,100dvh - 40px);animation:.19s ease-out incidentModalEnter;display:flex;box-shadow:0 24px 60px #0f172a38}.incident-modal-dialog .incident-form-head{background:#f8fafc;border-bottom:1px solid #e2e8f0;flex:none;padding:18px 20px;position:relative}.incident-modal-dialog .incident-form-head-title{align-items:center;gap:12px}.incident-form-title-icon{background:#e6f4f2;border:1px solid #b2dfdb;border-radius:9px;flex:0 0 38px;place-items:center;width:38px;height:38px;display:grid}.incident-modal-dialog .incident-form-icon{color:#004050}.incident-modal-dialog .incident-form-head-title h3{color:#0f172a;font-size:16px;font-weight:600;line-height:1.3}.incident-modal-dialog .incident-form-head-title p{color:#64748b;margin:4px 0 0;font-size:12.5px;line-height:1.4}.incident-modal-dialog .incident-form-close-btn{color:#64748b;background:#fff;border:1px solid #e2e8f0;border-radius:7px;flex:0 0 32px;width:32px;height:32px;position:absolute;top:16px;right:16px}.incident-modal-dialog .incident-form-close-btn:hover{color:#0f172a;background:#f1f5f9;border-color:#cbd5e1}.incident-modal-dialog .incident-form-body{background:#fff;min-height:0;padding:22px;overflow-y:auto}.incident-modal-dialog .incident-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px 18px}.incident-modal-dialog .admin-input-group{gap:7px}.incident-modal-dialog .admin-input-group label{color:#3e5559;font-size:11px;font-weight:600}.incident-modal-dialog .admin-input-group input,.incident-modal-dialog .admin-input-group select{color:#163538;background:#fff;border-color:#cddbd9;border-radius:9px;height:42px;padding-inline:12px;font-size:12px;transition:border-color .15s,box-shadow .15s,background .15s}.incident-modal-dialog .admin-input-group input::placeholder{color:#9aa9ac}.incident-modal-dialog .incident-file-field{grid-column:1/-1}.incident-file-upload{cursor:pointer;background:#f8fbfa;border:1px dashed #b9cbc9;border-radius:10px;align-items:center;gap:12px;min-height:66px;padding:11px 12px;transition:border-color .15s,background .15s,box-shadow .15s;display:flex;position:relative;overflow:hidden}.incident-file-upload:hover{background:#f0faf8;border-color:#69b7ac}.incident-file-upload:focus-within{border-color:#25a99d;box-shadow:0 0 0 3px #0d94881c}.incident-file-upload-icon{color:#08766d;background:#e8f6f3;border:1px solid #bfe1dc;border-radius:9px;flex:0 0 36px;place-items:center;width:36px;height:36px;display:grid}.incident-file-upload-copy{flex:1;gap:3px;min-width:0;display:grid}.incident-file-upload-copy strong{color:#294448;text-overflow:ellipsis;white-space:nowrap;font-size:11.5px;font-weight:600;overflow:hidden}.incident-file-upload-copy small{color:#7b8e92;font-size:10px;line-height:1.3}.incident-file-browse{color:#416065;background:#fff;border:1px solid #c8d8d6;border-radius:7px;flex:none;padding:7px 11px;font-size:10.5px;font-weight:600}.incident-modal-dialog .incident-file-upload input[type=file]{opacity:0;pointer-events:none;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}.incident-current-file{color:#718489;align-items:center;gap:5px;min-width:0;font-size:10.5px;display:flex}.incident-current-file a{color:#08766d;text-overflow:ellipsis;white-space:nowrap;max-width:320px;font-weight:600;overflow:hidden}.incident-current-file a:hover{text-decoration:underline}.incident-current-file small{color:#9aa8ab}.incident-modal-dialog .incident-form-footer{z-index:1;box-shadow:none;background:#f8fafc;border-top:1px solid #dfe8e7;margin:22px -22px -22px;padding:15px 22px;position:sticky;bottom:-22px}.incident-modal-dialog .incident-form-footer .admin-btn{border-radius:8px;min-width:120px;height:38px}@keyframes incidentModalFade{0%{opacity:0}to{opacity:1}}@keyframes incidentModalEnter{0%{opacity:0;transform:translateY(10px)scale(.985)}to{opacity:1;transform:translateY(0)scale(1)}}.incident-table-card{border-color:#d4e2e0;order:2;position:relative;overflow:hidden;box-shadow:0 10px 28px #102a2d0f}.incident-table-header-bar{border-color:var(--incident-border);background:linear-gradient(90deg,#eef8f6b8,#fff0 34%),#fff;min-height:88px;padding:17px 20px}.incident-table-title-wrap{align-items:center;gap:12px}.incident-table-heading-icon{color:#0b857b;background:#e9f7f4;border:1px solid #bce0da;border-radius:11px;flex:0 0 40px;place-items:center;width:40px;height:40px;display:grid}.incident-table-title-copy{flex:1;gap:2px;min-width:0;display:grid}.incident-table-eyebrow{color:#0b8a80;letter-spacing:.09em;text-transform:uppercase;font-size:9px;font-weight:700;line-height:1.2}.incident-table-title-line{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.incident-table-title{color:var(--incident-ink);font-size:15px;font-weight:650}.incident-table-title-copy p{color:#7a8c90;margin:1px 0 0;font-size:10.5px;line-height:1.35}.incident-counter-badge{background:var(--incident-soft);color:#33746e;border:1px solid #d5e4e2;align-items:center;min-height:21px;font-size:10px;display:inline-flex}.incident-search-input,.incident-filter-select{border-color:#cfdbda;border-radius:9px;height:38px;box-shadow:0 1px 2px #0f172a06}.incident-search-input{width:min(300px,30vw)}.incident-search-input:focus,.incident-filter-select:focus{border-color:#20a296;box-shadow:0 0 0 3px #0d94881a}.incident-table-container{overscroll-behavior-inline:contain;scrollbar-color:#a9c7c3 transparent;scrollbar-width:thin;width:100%;overflow-x:auto}.incident-downtime-table{table-layout:auto;min-width:1240px}.incident-downtime-table thead tr{background:linear-gradient(90deg,#073b3a,#0a4d4a)}.incident-downtime-table th{z-index:2;background:inherit;letter-spacing:.07em;border-color:#ffffff17;height:45px;padding:0 15px;font-size:9.5px;font-weight:650;position:sticky;top:0}.incident-downtime-table th.is-actions,.incident-downtime-table td.is-actions{text-align:right;width:78px}.incident-downtime-table td{color:#405359;white-space:nowrap;border-bottom:1px solid #edf1f2;height:56px;padding:10px 15px;font-size:11.5px}.incident-downtime-table tbody tr:last-child td{border-bottom:0}.incident-downtime-table tbody tr:nth-child(2n){background:#fbfcfc}.incident-downtime-table tbody tr:hover{background:#eff9f7}.incident-cell-service strong,.incident-cell-minutes strong{color:#203a3e;font-weight:600}.incident-cell-service strong{letter-spacing:.01em}.incident-cell-issue{text-overflow:ellipsis;max-width:230px;overflow:hidden}.incident-cell-file{width:92px}.incident-file-link{color:#08766d;white-space:nowrap;background:#f2faf8;border:1px solid #c9dfdc;border-radius:7px;align-items:center;gap:5px;min-height:27px;padding:0 8px;font-size:10.5px;font-weight:600;transition:border-color .15s,background .15s;display:inline-flex}.incident-file-link:hover{background:#e7f7f4;border-color:#83c2b8}.incident-no-file{color:#b2bec1}.incident-stakeholder-pill{white-space:nowrap;border:1px solid;border-radius:7px;align-items:center;min-height:25px;padding:0 8px;font-size:10.5px;font-weight:550;display:inline-flex}.incident-row-actions form{display:contents}.incident-action-btn{color:#5e7378;border-color:#d2dddf;width:29px;height:29px}.incident-action-btn:hover{color:#08766d;background:#eaf8f5;border-color:#9fc9c3}.incident-action-dot{opacity:.72;background:currentColor;border-radius:50%;flex:0 0 5px;width:5px;height:5px}.incident-action-badge{gap:5px}.incident-pagination{border-top:1px solid var(--incident-border);background:#fbfcfc;justify-content:flex-end;align-items:center;gap:14px;min-height:58px;padding:11px 18px;display:flex}.incident-pagination-range{color:#64748b;font-variant-numeric:tabular-nums;white-space:nowrap;font-size:12.5px}.incident-pagination-actions{align-items:center;gap:7px;display:flex}.incident-pagination-btn{color:#52676d;cursor:pointer;background:#fff;border:1px solid #cfdbe3;border-radius:8px;place-items:center;width:36px;height:36px;padding:0;transition:border-color .15s,background .15s,color .15s;display:grid}.incident-pagination-btn:hover:not(:disabled){color:#08766d;background:#edf9f7;border-color:#91c9c0}.incident-pagination-btn:focus-visible{outline-offset:2px;outline:3px solid #0d948824}.incident-pagination-btn:disabled{color:#bdc7cf;cursor:not-allowed;background:#f8fafc;border-color:#e1e7ec}.incident-insights-section{order:1;gap:14px;padding-top:4px;display:grid}.incident-section-heading{justify-content:space-between;align-items:flex-end;gap:20px;padding:4px 2px;display:flex}.incident-section-eyebrow,.incident-card-kicker{color:#0d8a80;letter-spacing:.085em;text-transform:uppercase;margin-bottom:4px;font-size:9.5px;font-weight:700;line-height:1.2;display:block}.incident-section-heading h2{color:var(--incident-ink);letter-spacing:-.02em;margin:0;font-size:18px;font-weight:650}.incident-section-heading p{color:var(--incident-muted);margin:0 0 2px;font-size:12px}.incident-analytics-overview{grid-template-columns:minmax(0,.92fr) minmax(0,1.08fr);align-items:stretch;gap:14px;display:grid}.incident-summary-card,.incident-chart-card{background:#fff;padding:20px}.incident-summary-head,.incident-chart-head{border-bottom:1px solid #e7eeee;min-height:42px;margin-bottom:14px;padding-bottom:13px}.incident-summary-head{justify-content:space-between;align-items:center}.incident-summary-head h3,.incident-chart-title-wrap h3{color:var(--incident-ink);letter-spacing:-.01em;text-transform:none;margin:0;font-size:14px;font-weight:650;line-height:1.25}.incident-summary-subtext,.incident-chart-sub{color:#89999d;white-space:nowrap;font-size:10.5px;font-style:normal}.incident-summary-table{border:1px solid #e0e9e8;border-radius:9px;overflow:hidden}.incident-summary-table th{letter-spacing:.07em;background:#0a4645;height:38px;padding:0 12px;font-size:9.5px}.incident-summary-table td{border-color:#e7eeee;height:44px;padding:9px 12px;font-size:12px}.incident-summary-total-row{background:#eef8f6}.incident-summary-total-row td{color:#0b5752;border-top-color:#8dc9bf;font-weight:700}.incident-chart-title-wrap{color:#0d8a80;align-items:flex-start}.incident-chart-card.incident-stakeholder-chart{min-height:100%}.incident-stakeholder-breakdown-list{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:4px;display:grid}.incident-stakeholder-stat-row{background:#fafcfc;border:1px solid #e3ebea;border-radius:9px;justify-content:space-between;align-items:center;gap:10px;min-width:0;padding:9px 10px;display:flex}.incident-stakeholder-stat-left,.incident-stakeholder-stat-right{align-items:center;min-width:0;display:flex}.incident-stakeholder-stat-left{gap:7px}.incident-stakeholder-stat-left strong{color:#42575c;text-overflow:ellipsis;white-space:nowrap;font-size:10.5px;font-weight:600;overflow:hidden}.incident-stakeholder-stat-right{white-space:nowrap;gap:7px}.incident-stakeholder-stat-right span{color:#86969a;font-size:9.5px}.incident-color-pill{border-radius:99px;flex:0 0 7px;width:7px;height:20px}.incident-pct{color:#234248;font-size:11px;font-weight:700}.incident-service-chart{overflow:hidden}.incident-service-chart .incident-chart-head{align-items:center}@media (max-width:1240px){.incident-stats-grid,.incident-form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.incident-workspace-header{flex-direction:column;align-items:flex-start}.incident-workspace-header .incident-header-actions{justify-content:flex-start}}@media (max-width:980px){.incident-analytics-overview{grid-template-columns:1fr}.incident-stakeholder-breakdown-list{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:767px){.admin-app-shell-layout:has(.incident-workspace) .admin-app-shell-surface{padding:0!important}.incident-workspace{gap:12px;padding:12px}.incident-workspace-header{border-radius:13px;gap:18px;padding:20px 18px}.incident-workspace-header .incident-header-actions{grid-template-columns:1fr 1fr;width:100%;display:grid}.incident-workspace-header .incident-header-actions .admin-btn:first-child{grid-column:1/-1}.incident-workspace-header .admin-btn{width:100%;padding-inline:10px}.incident-modal-backdrop{align-items:end;padding:0}.admin-modal-dialog.incident-modal-dialog{border-radius:14px 14px 0 0;width:100%;max-height:92dvh}.incident-modal-dialog .incident-form-head{padding:15px}.incident-form-title-icon{flex-basis:38px;width:38px;height:38px}.incident-modal-dialog .incident-form-head-title h3{font-size:15px}.incident-modal-dialog .incident-form-head-title p{font-size:11.5px}.incident-modal-dialog .incident-form-body{padding:16px}.incident-modal-dialog .incident-form-grid{grid-template-columns:1fr;gap:13px}.incident-modal-dialog .incident-form-footer{margin:18px -16px -16px;padding:13px 16px;bottom:-16px}.incident-modal-dialog .incident-form-footer .admin-btn{flex:1;min-width:0}.incident-file-upload{flex-wrap:wrap;align-items:flex-start}.incident-file-upload-copy{flex:0 0 calc(100% - 50px);width:calc(100% - 50px)}.incident-file-browse{margin-left:48px}.incident-stats-grid,.incident-form-grid{grid-template-columns:1fr}.incident-stat-card{min-height:104px}.incident-table-header-bar,.incident-table-controls{flex-direction:column;align-items:stretch}.incident-table-title-wrap{justify-content:flex-start;width:100%}.incident-pagination{justify-content:space-between;min-height:54px;padding:9px 12px}.incident-search-input,.incident-search-box,.incident-filter-wrap,.incident-filter-select{width:100%}.incident-section-heading{flex-direction:column;align-items:flex-start;gap:6px}.incident-summary-card,.incident-chart-card{padding:15px}.incident-summary-head,.incident-chart-head{flex-direction:column;align-items:flex-start}.incident-summary-table{font-size:11px}.incident-summary-table th,.incident-summary-table td{padding-inline:8px}.incident-stakeholder-breakdown-list{grid-template-columns:1fr}.incident-chart-body{min-width:620px}.incident-service-chart{overflow-x:auto}}@media print{.incident-workspace{background:#fff!important}.admin-app-shell-layout:has(.incident-workspace) .admin-app-shell-surface{background:#fff!important}.incident-workspace-header .incident-header-actions,.incident-table-controls,.incident-row-actions,.incident-form-card{display:none!important}.incident-workspace-header,.incident-stat-card,.incident-table-card,.incident-summary-card,.incident-chart-card{break-inside:avoid;box-shadow:none!important}.incident-analytics-overview{grid-template-columns:1fr 1fr}}.incident-global-filter{border:1px solid var(--incident-border);background:#fff;border-radius:13px;align-items:flex-end;gap:18px;padding:14px 16px;display:flex;box-shadow:0 3px 12px #102a2d09}.incident-global-filter-heading{align-items:center;gap:10px;min-width:205px;display:flex}.incident-global-filter-heading .incident-table-heading-icon{flex-basis:36px;width:36px;height:36px}.incident-global-filter-heading div{gap:2px;display:grid}.incident-global-filter-heading strong{color:var(--incident-ink);font-size:12.5px;font-weight:650}.incident-global-filter-heading small{color:#829397;white-space:nowrap;font-size:9.5px}.incident-global-filter-fields{flex:1;grid-template-columns:repeat(2,minmax(125px,.8fr)) repeat(3,minmax(140px,1fr)) auto;align-items:end;gap:9px;min-width:0;display:grid}.incident-global-filter-fields label{gap:5px;min-width:0;display:grid}.incident-global-filter-fields label>span{color:#71858a;letter-spacing:.05em;text-transform:uppercase;font-size:9px;font-weight:700}.incident-global-filter-fields input,.incident-global-filter-fields select{color:#385156;width:100%;min-width:0;height:36px;font:inherit;background:#fbfcfc;border:1px solid #cfdddb;border-radius:8px;outline:none;padding:0 9px;font-size:10.5px}.incident-global-filter-fields input:focus,.incident-global-filter-fields select:focus{border-color:#20a296;box-shadow:0 0 0 3px #0d94881a}.incident-reset-filter{color:#536b70;cursor:pointer;background:#fff;border:1px solid #d3dfde;border-radius:8px;justify-content:center;align-items:center;gap:5px;height:36px;padding:0 11px;font-size:10.5px;font-weight:600;display:inline-flex}.incident-reset-filter:hover:not(:disabled){color:#08766d;background:#edf9f7;border-color:#9bc9c2}.incident-reset-filter:disabled{opacity:.45;cursor:default}.incident-stats-grid{grid-template-columns:repeat(6,minmax(0,1fr))}.incident-stat-icon.is-red{color:#dc2626;background:#fef2f2;border-color:#fecaca}.incident-health-banner{border:1px solid;border-radius:12px;align-items:center;gap:11px;padding:12px 15px;display:flex}.incident-health-banner.is-operational{color:#08745d;background:linear-gradient(90deg,#ecfdf7,#f8fffc);border-color:#bde5d9}.incident-health-banner.has-active{color:#b45309;background:linear-gradient(90deg,#fff7ed,#fffdf9);border-color:#fed7aa}.incident-health-icon{opacity:.86;background:#ffffffbf;border-radius:9px;flex:0 0 34px;place-items:center;width:34px;height:34px;display:grid;box-shadow:inset 0 0 0 1px}.incident-health-banner>div{flex:1;gap:2px;min-width:0;display:grid}.incident-health-banner strong{font-size:12px;font-weight:650}.incident-health-banner p{color:#6b7d80;margin:0;font-size:10.5px}.incident-health-scope{white-space:nowrap;opacity:.75;border:1px solid;border-radius:999px;padding:5px 8px;font-size:9.5px;font-weight:650}.incident-modal-dialog .admin-input-group textarea{resize:vertical;color:#163538;width:100%;min-height:76px;font:inherit;background:#fff;border:1px solid #cddbd9;border-radius:9px;outline:none;padding:10px 12px;font-size:12px;line-height:1.5}.incident-modal-dialog .admin-input-group textarea:focus{border-color:#25a99d;box-shadow:0 0 0 3px #0d94881c}.incident-form-wide-field{grid-column:1/-1}.incident-downtime-table{min-width:1160px}.incident-downtime-table th.is-actions,.incident-downtime-table td.is-actions{width:112px}.incident-number-link{color:#08766d;font:inherit;cursor:pointer;background:0 0;border:0;padding:0;font-size:10.5px;font-weight:700}.incident-number-link:hover{text-decoration:underline}.incident-cell-service,.incident-cell-datetime{display:table-cell}.incident-cell-service strong,.incident-cell-service span,.incident-cell-datetime strong,.incident-cell-datetime span{display:block}.incident-cell-service span,.incident-cell-datetime span{color:#829397;text-overflow:ellipsis;white-space:nowrap;max-width:190px;margin-top:3px;font-size:9.5px;overflow:hidden}.incident-cell-datetime strong{color:#405359;font-size:10.5px;font-weight:600}.incident-status-badge,.incident-severity-badge{white-space:nowrap;border:1px solid;border-radius:999px;justify-content:center;align-items:center;gap:5px;min-height:25px;padding:0 8px;font-size:9.5px;font-weight:650;display:inline-flex}.incident-status-badge.is-resolved,.incident-status-badge.is-closed{color:#16803d;background:#ecfdf3;border-color:#bbf7d0}.incident-status-badge.is-open{color:#c2414b;background:#fff1f2;border-color:#fecaca}.incident-status-badge.is-investigating{color:#b45309;background:#fff7ed;border-color:#fed7aa}.incident-status-badge.is-monitoring{color:#2563eb;background:#eff6ff;border-color:#bfdbfe}.incident-severity-badge.is-critical{color:#c0262d;background:#fff1f2;border-color:#fecaca}.incident-severity-badge.is-high{color:#c05621;background:#fff7ed;border-color:#fed7aa}.incident-severity-badge.is-medium{color:#a16207;background:#fffbeb;border-color:#fde68a}.incident-severity-badge.is-low{color:#64748b;background:#f8fafc;border-color:#cbd5e1}.incident-pagination{justify-content:space-between}.incident-pagination-summary,.incident-pagination-summary label{align-items:center;gap:8px;display:flex}.incident-pagination-summary label span,.incident-pagination-page{color:#7b8d91;font-size:10.5px}.incident-pagination-summary select{color:#4b6267;background:#fff;border:1px solid #d1dddf;border-radius:7px;height:30px;padding:0 24px 0 8px;font-size:10.5px}.incident-pagination-page{text-align:center;white-space:nowrap;min-width:68px}.incident-details-backdrop{z-index:1250;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#0f172a75;justify-content:flex-end;animation:.16s ease-out incidentModalFade;display:flex;position:fixed;inset:0}.incident-details-drawer{background:#fff;flex-direction:column;width:min(460px,100%);height:100dvh;animation:.2s ease-out incidentDrawerEnter;display:flex;box-shadow:-20px 0 55px #0f172a2e}@keyframes incidentDrawerEnter{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:translate(0)}}.incident-details-head{background:linear-gradient(135deg,#edf9f7,#fff 72%);border-bottom:1px solid #e2e8f0;justify-content:space-between;align-items:flex-start;gap:18px;padding:22px;display:flex}.incident-details-head h2{color:#102a2d;letter-spacing:-.025em;margin:3px 0 0;font-size:20px;font-weight:700}.incident-details-head p{color:#6b7f84;margin:5px 0 0;font-size:11.5px}.incident-details-head .incident-form-close-btn{color:#62777c;cursor:pointer;background:#fff;border:1px solid #d4e0e2;border-radius:8px;flex:0 0 34px;place-items:center;width:34px;height:34px;display:grid}.incident-details-body{flex:1;align-content:start;gap:18px;min-height:0;padding:22px;display:grid;overflow-y:auto}.incident-details-badges{flex-wrap:wrap;gap:8px;display:flex}.incident-details-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;display:grid}.incident-details-grid>div{background:#fafcfc;border:1px solid #e3ebea;border-radius:9px;gap:4px;padding:11px;display:grid}.incident-details-grid span,.incident-details-meta{color:#87989c;font-size:9.5px}.incident-details-grid strong{color:#294348;text-overflow:ellipsis;white-space:nowrap;font-size:11.5px;font-weight:600;overflow:hidden}.incident-details-section{border-bottom:1px solid #edf1f2;gap:7px;padding-bottom:16px;display:grid}.incident-details-section h3{color:#0b7f76;text-transform:uppercase;letter-spacing:.04em;align-items:center;gap:7px;margin:0;font-size:11px;font-weight:650;display:flex}.incident-details-section p{color:#53686d;margin:0;font-size:12px;line-height:1.55}.incident-details-file{color:#08766d;background:#f2faf8;border:1px solid #c9dfdc;border-radius:9px;align-items:center;gap:8px;min-width:0;padding:10px;display:flex}.incident-details-file span{text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:11px;font-weight:600;overflow:hidden}.incident-details-file small{color:#799095;white-space:nowrap;font-size:9.5px}.incident-details-footer{background:#f8fafc;border-top:1px solid #e2e8f0;justify-content:flex-end;gap:9px;padding:15px 22px;display:flex}@media (max-width:1420px){.incident-stats-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.incident-global-filter{flex-direction:column;align-items:stretch}.incident-global-filter-fields{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (max-width:820px){.incident-global-filter-fields{grid-template-columns:repeat(2,minmax(0,1fr))}.incident-health-banner{flex-wrap:wrap;align-items:flex-start}.incident-health-scope{margin-left:45px}}@media (max-width:560px){.incident-stats-grid,.incident-global-filter-fields,.incident-details-grid{grid-template-columns:1fr}.incident-global-filter-heading small{white-space:normal}.incident-pagination{flex-direction:column;align-items:flex-start}.incident-pagination-actions{justify-content:space-between;width:100%}.incident-details-drawer{width:100%}}@media print{.incident-global-filter,.incident-details-backdrop,.incident-pagination-summary label{display:none!important}}.kam-manage-button{color:#006b61;font:inherit;cursor:pointer;white-space:nowrap;background:#f1faf8;border:1px solid #b7dad6;border-radius:8px;justify-content:center;align-items:center;gap:6px;padding:9px 12px;font-size:13px;font-weight:600;text-decoration:none;display:inline-flex}.kam-badge{color:#0f766e;letter-spacing:.04em;background:#ccfbf1;border-radius:6px;padding:3px 8px;font-size:11px;font-weight:700;display:inline-flex}.kam-access-dialog{color:#172b38;background:#fff;border-radius:20px;flex-direction:column;width:min(860px,100vw - 32px);max-height:calc(100dvh - 48px);display:flex;overflow:hidden;box-shadow:0 24px 70px #001e3040}.kam-access-dialog .customer-create-dialog-header{flex-shrink:0}.kam-access-body{gap:16px;padding:24px;display:grid;overflow-y:auto}.kam-access-dialog .customer-create-actions{flex-wrap:wrap;flex-shrink:0;margin:0;padding:16px 24px}.kam-access-dialog .customer-create-actions .kam-change-preview{flex-basis:100%;margin-bottom:4px}.kam-role-field{gap:7px;font-weight:600;display:grid}.kam-role-field select,.kam-search,.kam-filter-form input,.kam-filter-form select,.kam-customer-search-form input,.kam-bulk-bar select{color:#172b38;min-height:42px;font:inherit;background:#fff;border:1px solid #cbd5e1;border-radius:9px;width:100%;padding:10px 12px}.kam-tabs,.kam-selection-actions,.kam-pagination,.kam-bulk-bar{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.kam-tabs button,.kam-selection-actions button,.kam-pagination button,.kam-customer-search-form button{color:#334155;cursor:pointer;font:inherit;background:#f8fafc;border:1px solid #cbd5e1;border-radius:8px;padding:8px 12px;font-size:13px}.kam-tabs button[aria-pressed=true]{color:#087e73;background:#e6f7f3;border-color:#0d9488;font-weight:700}.kam-access-dialog button:disabled{opacity:.5;cursor:default}.kam-selection-actions{font-size:13px}.kam-selection-actions>span{color:#64748b;margin-right:auto}.kam-customer-list{border:1px solid #e2e8f0;border-radius:12px;min-height:180px;max-height:340px;overflow-y:auto}.kam-customer-list>p{color:#64748b;align-items:center;gap:10px;padding:24px;display:flex}.kam-customer-option{cursor:pointer;border-bottom:1px solid #edf2f7;align-items:center;gap:12px;padding:12px 16px;display:flex}.kam-customer-option:last-child{border-bottom:none}.kam-customer-option input{accent-color:#0d9488;flex-shrink:0;width:17px;height:17px}.kam-customer-option>span{flex:1;gap:4px;min-width:0;display:grid}.kam-customer-option small{color:#64748b;overflow-wrap:anywhere;font-size:12px}.kam-pagination{color:#64748b;justify-content:space-between;font-size:13px}.kam-change-preview,.kam-notice{color:#0f655d;background:#edf9f6;border:1px solid #b7dad6;border-radius:10px;margin:0;padding:13px 16px;font-size:14px}.kam-error{color:#991b1b;background:#fef2f2;border-radius:8px;margin:0;padding:12px}.kam-history{color:#64748b;gap:8px;margin-top:12px;padding-left:18px;font-size:12px;display:grid}.kam-bulk-bar{background:#f0fdfa;border-bottom:1px solid #b7dad6;padding:14px 20px}.kam-bulk-bar label{flex-wrap:wrap;align-items:center;gap:12px;font-size:13px;font-weight:600;display:flex}.kam-bulk-bar select{width:auto;max-width:280px}.kam-workspace{gap:24px;display:grid}.kam-hero{color:#fff;background:linear-gradient(115deg,#082a2a,#07564e);border-radius:20px;padding:32px}.kam-hero h1{margin:18px 0 10px;font-size:28px}.kam-hero p{color:#b4d8d3;margin:0 0 22px;line-height:1.6}.kam-hero-links,.kam-quick-filters{flex-wrap:wrap;gap:10px;display:flex}.kam-hero-links a{color:#fff;background:#ffffff12;border:1px solid #ffffff40;border-radius:9px;padding:11px 15px;font-size:14px;font-weight:600;text-decoration:none}.kam-summary{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;display:grid}.kam-summary article{background:#fff;border:1px solid #dde6ef;border-radius:14px;gap:12px;padding:22px;display:grid}.kam-summary span{color:#64748b;font-size:13px;font-weight:600}.kam-summary strong{color:#173039;font-size:30px}.kam-quick-filters a{color:#087e73;background:#f1faf8;border:1px solid #b7dad6;border-radius:9px;padding:10px 15px;font-size:14px;font-weight:600;text-decoration:none;display:inline-flex}.kam-panel{background:#fff;border:1px solid #dde6ef;border-radius:16px;overflow:hidden}.kam-panel>header{border-bottom:1px solid #e2e8f0;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:22px 24px;display:flex}.kam-panel h2{margin:0;font-size:18px}.kam-panel>header a{color:#0d9488;font-size:14px;font-weight:600;text-decoration:none}.kam-panel>header span{color:#64748b;font-size:13px}.kam-filter-form{grid-template-columns:repeat(3,minmax(0,1fr));align-items:end;gap:18px;padding:24px;display:grid}.kam-filter-form label{color:#475569;gap:7px;font-size:13px;font-weight:600;display:grid}.kam-customer-filter{grid-column:span 2;gap:8px;display:grid}.kam-customer-filter small{color:#64748b;font-size:11px}.kam-cell-detail{color:#64748b;margin-top:5px;font-size:12px;line-height:1.4;display:block}.kam-empty{text-align:center;color:#64748b;padding:36px 24px}.kam-empty h3{color:#173039;margin-bottom:10px}.kam-customer-search-form{align-items:center;gap:12px;padding:20px 24px;display:flex}.kam-customer-search-form input{max-width:460px}.kam-customer-search-form a{color:#0d9488}@media (max-width:1000px){.kam-summary,.kam-filter-form{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:600px){.kam-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.kam-summary article{padding:16px}.kam-hero{padding:24px}.kam-filter-form{grid-template-columns:1fr;padding:18px}.kam-customer-filter{grid-column:auto}.kam-access-body{padding:16px}.kam-customer-option{padding:12px}.kam-customer-search-form{flex-wrap:wrap}}.kam-workspace{gap:22px;min-width:0}.kam-workspace a{text-decoration:none}.kam-workspace :is(a,button,input,select,summary):focus-visible{outline-offset:3px;outline:3px solid #99ded5}.kam-summary .kam-stat-card{gap:10px;padding:18px 20px;box-shadow:0 2px 4px #163c3803}.kam-stat-heading{justify-content:space-between;align-items:center;gap:8px;display:flex}.kam-summary .kam-stat-icon{color:#087d70;background:#e1f6f2;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex}.kam-summary .is-blue .kam-stat-icon{color:#3973c7;background:#e8f1ff}.kam-summary .is-purple .kam-stat-icon{color:#7954c1;background:#f0eaff}.kam-summary .is-green .kam-stat-icon{color:#23894b;background:#e4f8ec}.kam-summary .is-amber .kam-stat-icon{color:#c47716;background:#fff2d9}.kam-summary strong{font-variant-numeric:tabular-nums;font-size:29px;line-height:1.2}.kam-panel>.kam-section-header{padding:20px 24px}.kam-section-title{align-items:center;gap:12px;min-width:0;display:flex}.kam-section-title h2{color:#19343c;flex-wrap:wrap;align-items:center;gap:9px;font-size:17px;display:flex}.kam-section-title p{color:#718293;margin:5px 0 0;font-size:12px;line-height:1.5}.kam-panel>header .kam-section-icon{color:#0b887a;background:#e7f6f2;border-radius:11px;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;display:inline-flex}.kam-panel .kam-total-badge{color:#18786f;background:#edf5f4;border-radius:6px;justify-content:center;align-items:center;min-width:25px;padding:3px 7px;font-size:11px;font-weight:650;line-height:1.4;display:inline-flex}.kam-workspace .kam-primary-button,.kam-panel>header .kam-primary-link{color:#fff;min-height:42px;font:inherit;white-space:nowrap;cursor:pointer;background:#008477;border:1px solid #008477;border-radius:9px;justify-content:center;align-items:center;gap:8px;padding:10px 15px;font-size:12px;font-weight:600;display:inline-flex}.kam-workspace .kam-primary-button:hover,.kam-panel>header .kam-primary-link:hover{background:#006f64}.kam-directory-toolbar{border-bottom:1px solid #e6edf1;justify-content:space-between;align-items:center;gap:16px;padding:18px 24px;display:flex}.kam-directory-search{gap:9px;width:min(100%,570px);display:flex}.kam-input-icon{flex:1;min-width:0;position:relative}.kam-input-icon>svg{color:#8496a5;pointer-events:none;position:absolute;top:50%;left:13px;transform:translateY(-50%)}.kam-directory-search input,.kam-compact-filter-form :is(input:not([type=hidden]),select){color:#29424b;width:100%;min-width:0;min-height:42px;font:inherit;background:#fff;border:1px solid #d5e0e8;border-radius:9px;padding:10px 12px;font-size:12px}.kam-workspace .kam-input-icon input,.kam-compact-filter-form .kam-input-icon input{padding-left:39px}.kam-directory-search input::placeholder,.kam-compact-filter-form input::placeholder{color:#8695a1}.kam-toolbar-meta{color:#83919e;white-space:nowrap;font-size:12px}.kam-active-filters{background:#f8fbfa;border-top:1px solid #e8efee;flex-wrap:wrap;align-items:center;gap:8px;padding:12px 24px;display:flex}.kam-active-filters>span{color:#7b8a93;margin-right:3px;font-size:11px}.kam-filter-chip{color:#13776b;overflow-wrap:anywhere;background:#edf9f5;border:1px solid #c9e5df;border-radius:6px;align-items:center;gap:7px;max-width:100%;padding:5px 9px;font-size:11px;display:inline-flex}.kam-filter-chip svg{flex-shrink:0}.kam-filter-chip:hover{background:#def2ec}.kam-customers-table,.kam-tickets-table{box-shadow:none!important;border:0!important;border-radius:0!important}.kam-customers-table table,.kam-tickets-table table{min-width:900px!important}.kam-customers-table th,.kam-tickets-table th{letter-spacing:.05em;white-space:nowrap;color:#83919d!important;background:#f8fafb!important;padding:14px 18px!important;font-size:10px!important;font-weight:650!important}.kam-customers-table td{vertical-align:middle;border-bottom:1px solid #edf1f4;padding:20px 18px}.kam-customers-table tr:last-child td{border-bottom:0}.kam-customers-table tbody tr:hover{background:#f8fcfb}.kam-customer-identity{align-items:center;gap:11px;min-width:0;display:flex}.kam-avatar{color:#0a8175;background:#e5f5f0;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:39px;height:39px;font-size:12px;font-weight:650;display:inline-flex}.kam-avatar.is-inactive{color:#81919c;background:#edf1f4}.kam-customer-identity>div{gap:4px;min-width:0;display:grid}.kam-customer-identity strong{color:#213741;overflow-wrap:anywhere;font-size:12px;line-height:1.45}.kam-customer-identity small{color:#7b8c9b;overflow-wrap:anywhere;font-size:11px;line-height:1.4}.kam-account-inactive{color:#8a6d48;background:#fbf4e8;border-radius:4px;align-items:center;gap:4px;width:fit-content;padding:2px 5px;font-size:9px;display:inline-flex}.kam-company-cell{color:#627784;overflow-wrap:anywhere;align-items:center;gap:6px;font-size:12px;display:inline-flex}.kam-company-cell svg{color:#98aaa9;flex-shrink:0}.kam-company-cell.is-empty,.kam-activity.is-empty{color:#a1acb4}.kam-count-badge{font-variant-numeric:tabular-nums;border-radius:8px;justify-content:center;align-items:center;min-width:31px;height:29px;padding:0 8px;font-size:12px;font-weight:650;display:inline-flex}.kam-count-badge:hover{outline:2px solid #c7e7e1}.kam-count-badge.is-teal{color:#188571;background:#e8f7f2}.kam-count-badge.is-blue{color:#4276b5;background:#eaf2ff}.kam-count-badge.is-amber{color:#b97515;background:#fff1dd}.kam-count-badge.is-zero{color:#9aa7b0;background:#f3f5f7}.kam-activity{color:#687b86;font-size:11px;line-height:1.5}.kam-row-action{text-align:right}.kam-view-link{color:#098576;white-space:nowrap;align-items:center;gap:6px;font-size:11px;font-weight:600;display:inline-flex}.kam-view-link:hover{color:#035e54}.kam-table-footer{color:#84929c;background:#fcfdfd;border-top:1px solid #e6edf1;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:16px 24px;font-size:11px;display:flex}.kam-table-footer strong{color:#566d77;font-weight:600}.kam-table-footer nav{align-items:center;gap:9px;display:flex}.kam-table-footer :is(button,a){color:#42616c;font:inherit;background:#fff;border:1px solid #dce6ea;border-radius:7px;align-items:center;gap:6px;padding:7px 10px;display:inline-flex}.kam-table-footer button:disabled{color:#acb7bf;cursor:default;background:#f7f9fa}.kam-table-footer a:hover{color:#0b8171;border-color:#90c9bc}.kam-page-number{color:#87959d;font-variant-numeric:tabular-nums;padding:0 3px}.kam-empty{padding:42px 24px}.kam-empty h3{margin:16px 0 7px;font-size:16px}.kam-empty p{margin:0 0 15px;font-size:12px;line-height:1.6}.kam-empty-icon{color:#74aa9b;background:#edf7f3;border-radius:16px;justify-content:center;align-items:center;width:54px;height:54px;display:inline-flex}.kam-empty-actions{text-align:center;margin-top:-20px;padding-bottom:24px}.kam-filter-panel{overflow:visible}.kam-compact-filter-form{padding:20px 24px 16px}.kam-filter-main{grid-template-columns:minmax(190px,1.5fr) minmax(200px,1.3fr) minmax(150px,1fr) auto;align-items:end;gap:14px;display:grid}.kam-compact-filter-form label,.kam-customer-picker{gap:7px;min-width:0;display:grid}.kam-field-label{color:#61747f;align-items:center;gap:5px;font-size:11px;font-weight:600;display:flex}.kam-more-filters{margin-top:16px}.kam-more-filters>summary{color:#6e818c;cursor:pointer;align-items:center;gap:7px;width:fit-content;font-size:11px;font-weight:600;list-style:none;display:flex}.kam-more-filters>summary::-webkit-details-marker{display:none}.kam-more-filters>summary:after{content:"+";color:#7d9b95;margin-left:4px;font-size:15px}.kam-more-filters[open]>summary:after{content:"−"}.kam-advanced-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding-top:16px;display:grid}.kam-panel>header .kam-clear-link{align-items:center;gap:5px;font-size:11px;display:inline-flex}.kam-panel>header .kam-view-only-note{color:#86969d;align-items:center;gap:5px;font-size:11px;display:inline-flex}.kam-customer-picker{position:relative}.kam-picker-trigger{color:#627e87;width:100%;min-height:42px;font:inherit;text-align:left;cursor:pointer;background:#fff;border:1px solid #d5e0e8;border-radius:9px;align-items:center;gap:9px;padding:10px 12px;font-size:12px;display:flex}.kam-picker-trigger span{white-space:nowrap;text-overflow:ellipsis;color:#29424b;flex:1;overflow:hidden}.kam-picker-trigger svg{flex-shrink:0}.kam-picker-trigger.is-open{border-color:#60b9a8;box-shadow:0 0 0 3px #dff4ed}.kam-picker-popover{z-index:40;background:#fff;border:1px solid #d1e4df;border-radius:12px;width:100%;min-width:240px;position:absolute;top:calc(100% + 7px);left:0;overflow:hidden;box-shadow:0 12px 36px #183f3824}.kam-picker-search{color:#779a92;border-bottom:1px solid #eaf0ee;align-items:center;gap:7px;padding:10px;display:flex}.kam-compact-filter-form .kam-picker-search input{outline-offset:0;border:0;border-radius:0;min-height:30px;padding:5px}.kam-picker-options{max-height:230px;padding:5px;overflow-y:auto}.kam-picker-options button{color:#59746e;text-align:left;width:100%;font:inherit;cursor:pointer;background:#fff;border:0;border-radius:6px;justify-content:space-between;align-items:center;gap:8px;padding:10px;display:flex}.kam-picker-options button>span{gap:4px;min-width:0;display:grid}.kam-picker-options strong{overflow-wrap:anywhere;font-size:11px;font-weight:550}.kam-picker-options small{color:#899b97;overflow-wrap:anywhere;font-size:10px}.kam-picker-options button.is-highlighted{background:#eff8f5}.kam-picker-options button[aria-selected=true]{color:#008574}.kam-picker-message{color:#7b8c93;justify-content:center;align-items:center;gap:7px;padding:18px 10px;font-size:11px;display:flex}.kam-picker-hint{color:#879994;background:#f9fbfa;border-top:1px solid #edf1f0;margin:0;padding:10px 12px;font-size:10px;line-height:1.5}.kam-ticket-tabs{border-bottom:1px solid #e6edf1;gap:22px;padding:0 24px;display:flex;overflow-x:auto}.kam-ticket-tabs a{color:#84949c;white-space:nowrap;border-bottom:2px solid #0000;align-items:center;gap:6px;padding:15px 0;font-size:11px;font-weight:550;display:inline-flex;position:relative}.kam-ticket-tabs a[aria-current=page]{color:#008577;border-bottom-color:#008577}.kam-ticket-tabs a:hover{color:#0d8273}.kam-tab-dot{background:#d89739;border-radius:50%;width:5px;height:5px}.kam-tickets-table td{vertical-align:middle!important}.kam-tickets-table td>a{align-items:center;min-height:95px;padding:17px 18px!important;display:flex!important}.kam-ticket-subject{gap:7px;display:grid}.kam-ticket-reference{color:#168a7b;font-size:10px;font-weight:600}.kam-ticket-subject strong{color:#2b434d;overflow-wrap:anywhere;font-size:12px;font-weight:550;line-height:1.5}.kam-ticket-customer-name{color:#42616a;overflow-wrap:anywhere;font-size:11px;font-weight:550}.kam-ticket-read-only{color:#96a7ac;align-items:center;gap:4px;margin-top:5px;font-size:9px;display:inline-flex}.kam-priority{color:#72838c;white-space:nowrap;align-items:center;gap:5px;font-size:10px;display:inline-flex}.kam-priority>span{background:#82b3aa;border-radius:50%;flex-shrink:0;width:5px;height:5px}.kam-priority.is-high>span{background:#e8a144}.kam-priority:is(.is-critical,.is-urgent)>span{background:#de6666}.kam-priority.is-low>span{background:#8ab7d7}.kam-assigned-member{color:#738792;font-size:11px;line-height:1.5}.kam-tickets-table .customer-ticket-status{white-space:normal;padding:5px 8px;font-size:10px;line-height:1.4}.kam-workspace .customer-ticket-status.is-in_progress{color:#7954c1;background:#f0eaff}.kam-workspace .customer-ticket-status.is-new{color:#477d95;background:#eaf4f8}.kam-mobile-customers,.kam-mobile-tickets{display:none}@media (max-width:1200px){.kam-filter-main{grid-template-columns:repeat(2,minmax(0,1fr))}.kam-toolbar-meta{display:none}}@media (max-width:760px){.kam-desktop-customers,.kam-desktop-tickets{display:none}.kam-mobile-customers,.kam-mobile-tickets{background:#f8fbfa;gap:12px;padding:16px;display:grid}.kam-customer-card,.kam-mobile-ticket{background:#fff;border:1px solid #dde9e5;border-radius:11px;min-width:0;padding:16px}.kam-customer-card>.kam-company-cell{margin:12px 0 0 50px;font-size:11px}.kam-customer-card-counts{background:#f8fbfa;border-radius:8px;grid-template-columns:repeat(3,minmax(0,1fr));margin:16px 0;padding:12px 0;display:grid}.kam-customer-card-counts a{color:#1e8a78;border-right:1px solid #e5edeb;justify-items:center;gap:5px;display:grid}.kam-customer-card-counts a:last-child{border:0}.kam-customer-card-counts .is-blue{color:#497bb8}.kam-customer-card-counts .is-amber{color:#b67c25}.kam-customer-card-counts strong{font-size:18px}.kam-customer-card-counts small{color:#85968f;font-size:10px}.kam-customer-card footer,.kam-mobile-ticket footer{color:#93a09f;justify-content:space-between;align-items:center;gap:10px;font-size:10px;display:flex}.kam-customer-card footer :is(span,a),.kam-mobile-ticket footer span{align-items:center;gap:5px;display:inline-flex}.kam-customer-card footer a{color:#008678;font-size:11px;font-weight:600}.kam-mobile-ticket>header,.kam-mobile-ticket-state{justify-content:space-between;align-items:center;gap:10px;display:flex}.kam-mobile-ticket h3{color:#29434a;overflow-wrap:anywhere;margin:12px 0 7px;font-size:13px;line-height:1.5}.kam-mobile-ticket p{color:#829994;overflow-wrap:anywhere;align-items:center;gap:6px;margin:0 0 14px;font-size:11px;display:flex}.kam-mobile-ticket-state{color:#129583}.kam-mobile-ticket .customer-ticket-status{font-size:10px}.kam-mobile-ticket footer{border-top:1px solid #edf2f0;margin-top:14px;padding-top:12px}.kam-mobile-ticket footer span:last-child{text-align:right}.kam-table-footer{padding:15px 18px}}@media (max-width:600px){.kam-panel>.kam-section-header{padding:18px}.kam-section-title h2{font-size:15px}.kam-section-title p{font-size:11px}.kam-section-title{gap:9px}.kam-summary .kam-stat-card{padding:14px}.kam-summary .kam-stat-heading>span:first-child{font-size:11px}.kam-summary .kam-stat-icon{border-radius:8px;width:28px;height:28px}.kam-summary strong{font-size:25px}.kam-directory-toolbar{padding:15px 18px}.kam-compact-filter-form{padding:18px}.kam-filter-main,.kam-advanced-filter-grid{grid-template-columns:1fr}.kam-active-filters{padding:12px 18px}.kam-ticket-tabs{gap:18px;padding:0 18px}.kam-table-footer{justify-content:center;gap:12px}.kam-picker-popover{min-width:0}}.kam-portfolio-overview{gap:18px;min-width:0;display:grid}.kam-portfolio-heading{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:16px;display:flex}.kam-overview-tools{flex-wrap:wrap;align-items:center;gap:10px;min-width:0;display:flex}.kam-overview-tools>form{background:#fbfdfc;border:1px solid #e2ebe9;border-radius:10px;align-items:center;gap:8px;padding:5px;display:flex}.kam-overview-tools>form label{color:#7b8e98;padding:0 6px;font-size:11px}.kam-overview-tools>form :is(select,button){color:#4d7178;min-height:35px;font:inherit;background:#fff;border:1px solid #d4e3e1;border-radius:8px;padding:7px 10px;font-size:11px}.kam-overview-tools>form button{color:#0c8173;cursor:pointer;background:#eaf6f2}.kam-export-button{color:#fff;min-height:43px;font:inherit;cursor:pointer;background:#00887c;border:1px solid #00887c;border-radius:9px;justify-content:center;align-items:center;gap:7px;padding:10px 14px;font-size:11px;font-weight:600;display:inline-flex}.kam-export-button:hover,.kam-report-download:hover{background:#006f66}.kam-report-dialog{color:#29484d;overscroll-behavior:contain;background:#fff;border:1px solid #dbe9e4;border-radius:18px;width:min(560px,100vw - 32px);max-height:calc(100dvh - 32px);margin:auto;padding:0;overflow-y:auto;box-shadow:0 22px 80px #092e3340}.kam-report-dialog::backdrop{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);background:#05252db3}.kam-report-dialog-header{background:#fbfefd;border-bottom:1px solid #e5efeb;align-items:center;gap:13px;padding:22px 24px;display:flex}.kam-report-icon{color:#00887c;background:#e4f5ef;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.kam-report-dialog-header h2{color:#29484d;margin:0;font-size:18px;font-weight:650}.kam-report-dialog-header p{color:#778c95;margin:5px 0 0;font-size:11px;line-height:1.5}.kam-report-close{color:#72898e;cursor:pointer;background:0 0;border:0;border-radius:7px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;margin-left:auto;padding:0;display:flex}.kam-report-close:hover{background:#eaf4f0}.kam-report-form{gap:18px;padding:22px 24px;display:grid}.kam-report-form>p{color:#617b83;margin:0;font-size:12px;line-height:1.7}.kam-report-date-label{color:#305c5b;align-items:center;gap:6px;font-size:12px;font-weight:550;display:flex}.kam-report-date-label>span{color:#829799;margin-left:auto;font-size:10px;font-weight:400}.kam-report-date-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.kam-report-date-grid label{color:#516d73;gap:7px;padding:0;font-size:12px;font-weight:550;display:grid}.kam-report-date-grid input{color:#29484d;width:100%;min-width:0;min-height:42px;font:inherit;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#fff;border:1px solid #d5e4e0;border-radius:8px;padding:10px 12px;font-size:12px;display:block}.kam-report-date-grid input:focus-visible{outline-offset:1px;outline:2px solid #159b85}.kam-report-includes{background:#f3f9f6;border:1px solid #e0eee7;border-radius:10px;padding:14px 16px}.kam-report-includes strong{color:#396b61;font-size:12px;font-weight:550;display:block}.kam-report-includes p{color:#69847d;margin:7px 0 0;font-size:11px;line-height:1.7}.kam-report-form>.kam-report-error{color:#ad4037;background:#fff2f0;border-radius:8px;padding:10px 12px}.kam-report-form>.kam-report-success{color:#227b59;background:#e9f7f0;border-radius:8px;padding:10px 12px}.kam-report-actions{justify-content:flex-end;gap:10px;padding-top:4px;display:flex}.kam-report-actions button{min-height:41px;font:inherit;cursor:pointer;border-radius:8px;justify-content:center;align-items:center;gap:7px;padding:10px 16px;font-size:12px;display:inline-flex}.kam-report-cancel{color:#5b757c;background:#fff;border:1px solid #d7e5df}.kam-report-download{color:#fff;background:#00887c;border:1px solid #00887c;font-weight:600}.kam-report-download:disabled{cursor:wait;opacity:.65}.kam-report-loading{animation:.8s linear infinite kam-report-spin}@keyframes kam-report-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.kam-report-loading{animation:none}}.kam-summary.kam-portfolio-summary article{padding:0;overflow:hidden}.kam-portfolio-summary article>a{color:inherit;gap:10px;height:100%;padding:18px 20px;display:grid;position:relative}.kam-portfolio-summary article>a:hover{background:#fbfefd}.kam-portfolio-summary small{color:#8a9aa2;padding-right:16px;font-size:10px;line-height:1.5}.kam-stat-arrow{color:#91b6aa;position:absolute;bottom:21px;right:17px}.kam-portfolio-context{background:#f0f8f5;border:1px solid #dcebe6;border-radius:10px;flex-wrap:wrap;align-items:center;gap:20px;padding:12px 16px;display:flex}.kam-portfolio-context span,.kam-portfolio-context a{color:#658c82;align-items:center;gap:7px;font-size:11px;line-height:1.5;display:inline-flex}.kam-portfolio-context a{color:#0d8777;margin-left:auto;font-weight:550}.kam-portfolio-context .kam-unassigned-link{color:#658c82;margin-left:0;font-weight:400}.kam-analytics-grid{grid-template-columns:repeat(2,minmax(0,1fr));align-items:stretch;gap:18px;min-width:0;display:grid}.kam-chart-panel{flex-direction:column;min-width:0;display:flex}.kam-customer-chart-panel{grid-column:1/-1}.kam-chart-panel>.kam-section-header{min-height:78px;padding:18px 20px}.kam-chart-panel .kam-section-title h2{font-size:14px}.kam-chart-panel .kam-section-title p{color:#7c9195;font-size:11px}.kam-chart-panel .kam-section-icon{border-radius:10px;width:34px;height:34px}.kam-chart-panel header .kam-chart-scope{color:#8e9f9e;background:#f1f7f5;border-radius:5px;padding:4px 8px;font-size:9px}.kam-status-chart-body{flex:1;grid-template-columns:minmax(145px,1fr) minmax(165px,1fr);align-items:center;gap:12px;min-height:286px;padding:18px 18px 14px;display:grid}.kam-donut-canvas{min-width:0;height:225px;position:relative}.kam-donut-label{pointer-events:none;justify-items:center;gap:6px;display:grid;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.kam-donut-label strong{color:#274b50;font-size:29px;font-weight:650}.kam-donut-label span{color:#8b9f9c;white-space:nowrap;font-size:10px}.kam-donut-empty{border:21px solid #edf4f1;border-radius:50%;width:170px;max-width:100%;height:170px;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.kam-status-legend{gap:2px;min-width:0;display:grid}.kam-status-legend a{color:#607f85;border-radius:6px;align-items:center;gap:7px;padding:6px 7px;font-size:11px;display:flex}.kam-status-legend a:hover{background:#f3f8f6}.kam-legend-dot{border-radius:50%;flex-shrink:0;width:7px;height:7px}.kam-status-legend a strong{color:#396b67;margin-left:auto;font-size:11px;font-weight:650}.kam-status-legend .is-zero,.kam-status-legend .is-zero strong{color:#a7b4b6}.kam-status-legend .is-zero .kam-legend-dot{opacity:.4}.kam-chart-footnote{color:#7e9690;background:#fcfefd;border-top:1px solid #edf2ef;margin-top:auto;padding:12px 20px;font-size:10px;line-height:1.6}.kam-trend-totals{align-items:center;gap:22px;padding:20px 22px 0;display:flex}.kam-trend-totals span,.kam-workload-legend span{color:#849b9b;align-items:center;gap:6px;font-size:10px;display:inline-flex}.kam-trend-totals strong{color:#3d7670;margin-left:3px;font-size:13px;font-weight:650}.kam-trend-canvas{flex:1;min-width:0;height:253px;min-height:253px;padding:10px 18px 16px}.kam-chart-inner{padding:16px 18px 0}.kam-workload-legend{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px 17px;margin-bottom:16px;display:flex}.kam-workload-legend i,.kam-trend-totals i{background:#159b85;border-radius:2px;width:7px;height:7px}.kam-workload-legend .is-blue,.kam-trend-totals .is-blue{background:#5894ce}.kam-bar-scroll{max-height:430px;overflow:hidden auto}.kam-bar-canvas{min-width:0}.kam-chart-counts{border-top:1px solid #eaf1ed;margin-top:10px}.kam-counts-heading{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;padding:16px 0;display:flex}.kam-counts-heading h3{color:#30524d;margin:0;font-size:12px;font-weight:600}.kam-counts-heading>span{color:#73888f;font-size:10px}.kam-chart-counts-scroll{max-height:300px;margin-bottom:16px;overflow:auto}.kam-chart-counts table{border-collapse:collapse;text-align:left;width:100%;font-size:10px}.kam-chart-counts th{color:#8aa198;z-index:1;background:#f6faf8;padding:10px 8px;font-weight:550;position:sticky;top:0}.kam-chart-counts td{color:#6e8b83;font-variant-numeric:tabular-nums;border-bottom:1px solid #edf3ef;padding:10px 8px}.kam-chart-counts td a{color:#1d8d78}.kam-chart-counts :is(td,th):not(:first-child){text-align:right}.kam-chart-counts td:first-child{overflow-wrap:anywhere;min-width:120px}.kam-chart-counts .kam-status-counts-table{border-collapse:separate;border-spacing:0;min-width:1140px;font-size:11px}.kam-status-counts-table thead th{border-bottom:1px solid #e4eeea;min-width:72px}.kam-status-counts-table :is(td,th):first-child{border-right:1px solid #e4eeea;width:200px;min-width:200px;max-width:200px;position:sticky;left:0}.kam-status-counts-table thead th:first-child{z-index:3}.kam-status-counts-table tbody th{z-index:2;overflow-wrap:anywhere;background:#fff;border-bottom:1px solid #edf3ef;font-weight:500;top:auto}.kam-status-counts-table tbody th a{color:#1d8d78}.kam-counts-email{color:#73888f;margin-top:4px;font-size:10px;font-weight:400;display:block}.kam-counts-status{justify-content:flex-end;align-items:center;gap:5px;display:inline-flex}.kam-counts-status i{border-radius:50%;flex-shrink:0;width:6px;height:6px}.kam-counts-zero{color:#9aabaa}.kam-chart-counts-scroll:focus-visible{outline-offset:3px;outline:2px solid #159b85}.kam-chart-empty{text-align:center;color:#8fa49d;justify-content:center;align-items:center;min-height:210px;margin:0;padding:30px;font-size:11px;line-height:1.7;display:flex}.kam-chart-counts .sr-only{clip:rect(0,0,0,0);white-space:nowrap;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}@media (max-width:1100px){.kam-status-chart-body{grid-template-columns:1fr}.kam-status-legend{grid-template-columns:repeat(2,minmax(0,1fr));gap:3px 9px}}@media (max-width:800px){.kam-analytics-grid{grid-template-columns:1fr}.kam-status-chart-body{grid-template-columns:minmax(150px,1fr) minmax(165px,1fr)}.kam-status-legend{grid-template-columns:1fr}}@media (max-width:600px){.kam-portfolio-heading{gap:12px}.kam-overview-tools,.kam-overview-tools>form{width:100%}.kam-overview-tools>form select{flex:1}.kam-export-button{width:100%}.kam-report-dialog-header{gap:10px;padding:18px}.kam-report-dialog-header h2{font-size:16px}.kam-report-form{gap:16px;padding:18px}.kam-report-date-grid{grid-template-columns:1fr}.kam-portfolio-summary article>a{padding:14px}.kam-portfolio-summary small{font-size:9px}.kam-portfolio-context{gap:10px}.kam-portfolio-context a{margin-left:0}.kam-status-chart-body{grid-template-columns:1fr;padding:10px 16px 16px}.kam-status-legend{grid-template-columns:repeat(2,minmax(0,1fr));gap:4px}.kam-donut-canvas{height:205px}.kam-chart-panel>.kam-section-header{padding:16px}.kam-chart-panel .kam-section-title h2{font-size:13px}.kam-chart-inner{padding:14px 10px 0}.kam-trend-canvas{padding:8px 10px 16px}.kam-chart-footnote{padding:12px 16px}}
