TICKET MANAGEMENT
One company. One shared help desk. Clear ownership from inbox to resolution.
This starter includes local MySQL wiring for the ticketmanagement database, and now each portal uses a separate user login so customer, agent, and admin access stay isolated.
Public Ticket Form
Submit a ticket and track it with a generated ticket ID without account login.
Login: Tracking + auto customer access
Customer Portal
Customer account login for creating tickets, tracking status, and replies.
Login: customer@company.com
Agent Workspace
Agent account login for assignments, internal notes, and ticket handling.
Login: agent@company.com
Admin Control
Admin account login for teams, categories, reporting, and control settings.
Login: admin@company.com